Not clean and smelled damp
I found the htel to be very good value for money. The food was excellent, I have paid twice as much for a steak with pepper sauce and it was no where near as good as the one served at the Paddington, breakfast was also very good. Not about the hotel as such, but I would prefer an all in rate with breakfast included.
Warm friendly welcoming & helpful staff. Uncertain about cleanliness of bedlinen, drafty windows, noisy plumbing otherwise adequate.
The wedding reception we came to attend
Staff were very freindly and polite, the room was well equiped and the bed was very comfortable. And the beer was cheap and the food was great. No.
Everythink it is a excellent hotel
Faclities were very good
The breakfast was generous and varied. The bathroom had 5 strands of hair on the floor and the bed was rock hard, very uncomfortable!
Good location, safe and good parking, wifi actually works in room compared to a lot of places that say they have wifi. staff friendly and nice bar. Have been numerous time and will be going back when working in area.
Resturant & Bar. Rooms were quiet
Unfortunately, I did not enjoy my stay here at all. Yes, loud music during the early hours and early morning and constant noise from housekeeping which was very unsettling and caused differences betwwen my partner and myself....night was ruined
Staff very friendly and attentive, food good quality. None
i liked the luxury i had a relaxing stay would stay again the only thing was i wanted to stay longer there was nothing i didn,t like
Staff were very helpful, late checkout fot club members, clean, comfortable and quiet. rooms wers spacious and well equipped Food and drink were expensive as was internet usage
smooth easy transactions
ideal location very close to M6 great for breaking journey
Quick check-in, polite staff. Room was clean & tidy. Drinks & food too expensive
The standard of the room was below that anticipated and did not warrant the price of £99.00 peer night. The hotel acknowledged this and reduced it to £75 which was still too much given the room.
the only thing i would say that was good about this hotel was the price we paid, £39. The hotel room was cold, there was no mirrors in the mirror frames, we could hear every car that went past on the very near M6, the bed and pillows were hard and the room just didnt feel as though it had been cleaned, this could be to do with it being christmas day to be fair. if we had paid the full ammount of about £60 for the room then i would have been very unhappy.
Many smiling faces 0
Friendly staff, clean white bedding Bad nights sleep due to railway directly behind room. Even with window closed.
Everything was fab The room was far too hot even with the window open, temp turned down and the fan turned on
The excellent restaurant Bathroom is looking slightly shabby
Staff worked hard to meet every request. Room was warm and comfortable and breakfast excellent Huge Christmas party on sat night did not disturb us greatly although the pools of vomit in the car park the following morning were not pleasant. Although we had stated when booking that we needed a double room with extra bed in room for child we were shown to a twin room and had to wait in bar till they organized a suitable room. They said that our request did not download to them
The food was exceptionally good for an English hotel. The bathroom was awful, but clean enough.
Clean and tidy. None really.
Friendly and helpful staff. Lovely surroundings and room was spot on Really stuffy in the room, no aircon but didnt realise had to turn the radiator off until was too late, should have advised really as I did enquire about it.
Very convenient location to meet up with family and friends who live locally. On eof the three rooms I booked was exceedingly cold and therefore uncomfortable.
Great breakfast Room needs decorating
The breakfast was excellent and staff on reception were very friendly and helpful. I was in room 13 and the bathroom looks like it needs refurbishing, tiling was rather shabby.
nice cosy friendly hotel When I arrived at the hotel they did not have my booking luckly they had a spare room, noy sure who was at fault Bookings.com or Hotel
very nice room. excellent tv plus channels, the restaurant is one of the best hotel restaurants i've tried (I've worked away since 2000!)
all fine except rooms dreadfully hot
The hotel could do a lot more to cater for guests who smoke. They should also ensure that all the advertised facilities are available and alert guests on arrival if there are issues around the provision of certain services.
The location. Close to motorway but with a peacefull environment. Long wait for dinner but we had not reserved a table in the restaurant. With hind site we would have opted for a bar meal. Would this have quicker service?
I found the hotel spacious, comfortable, clean and the staff professional and friendly. Food was to a good standard. Plenty of car parking spaces close to the hotel, which makes life easier.
Modern, friendly, quiet rooms Internet access. Far too expensive in this modern world
Good service in the lounch. God service in the reception. The room was tidy. The chairs in the restaurans was dirty. The carpets in the hallway falling off. The breakfast was not redy at 6.30 and we where in a hurry.
Gym Room was hot when I arrived
comfortable bedroom. Was offered 2 hours free wi-fi, which was a reason for choosing the hotel. But it wasn't working.
convienance Food was pricey
Staff were amenable to changing my room 3 times. First two rooms offered very dark and then very noisy next to air con unit. room 3 lovely. Breakfast ok but would prefer free range egg!
The room was a good size and comfortable! I found all the staff to be helpful! The car park was clean and tidy and the gardens nice! I think a buffet breakfast should be included in the price!
Room was clean I only stayed for one night I did not see many other staff to comment on On the day we arrived there were two weddings and thus left residents without anything to do we found it hard to get drinks from your bar
Friendly staff were very welcoming and made check in and out very easy and fast. Comfortable lounge bar and restaurant. Great food. Clean, nicely sized rooms. Two beds put together (nice big bed if you can make do with the join) and slightly soft mattresses. Hairdryer had seen better days but did the job.
the breakfast was good, no eggs though. the internet didnt work in my room
Food very good although often had to 'prompt' to get for example, butter / water etc. No clock in room. Water pressure for shower poor
The room & bathroom we could not fault. The evening meal was very good. The breakfast was plentyful. Staff very helpful. The barrier entrance to the hotel made your car less vunerable from being stolen. Unfortunatly, my wife & I had to wait forty minutes before we could obtain our room key, after a late drink in the restaurant!!! No staff during this forty minutes to contact!!! Please Note : This did not take the shine off our stay at the hotel or rebooking!!! Just concerned of lack of staff during this period!!!
always had a pleasant stay at this hotel. breakfast was very good with the choices. when i booked this hotel i asked for a double. however when we arrived we where given a twin room.. when i complained they moved us with no trouble.
The breakfast was poor, items run out, long wait for a plate(!) and fried eggs, hot food actually luke warm, coffee barely drinkable, sausages barely edible. Service poor.
Frienliness of staff n/a
Good quality hotel close to Manchester and Warrington. Breakfast was included in my rate and was excellent. The room I was allocated, although clean, was in need of decoration.
Near to where I needed to be Quite cold room on arrival - the heating had not been on in that particular part of the annex. Later rectified.
Dinner and Breakfast were excellent. Bedrooms were cramped and a walk in the rain and up and down steep stairs.
Went to see Genesis at Old Trafford.
I do not like to be conned. When I book a double room I do not want to sleep in a 4foot bed. A standard double bed is 4ft 6inches. I will be taking this further. Its a disgrace. No general manager or assiatnt manager to discuss with. How can you work with this hotel?
Staff outstanding friendly and polite from bar man to breakfast to lovely blonde at desk ! really well done does make a difference.. thought I was in us ! Room in anex bit drab.. pillows horrid too stiff hard.. telephone dirty mouthpiece whole thing manky remote for telly barely worked , low bataries or faulty.. shower no power.. prob could do with stronger hover back of beds etc..
Excellent caring staff Tired hotel, dirty rooms, fascilities broken
The reception staff were excellent- very friendly, helpful and welcoming - the room was comfortable and clean but a little 'tired' - chipped bath and cracked tiles. The bar was pricey - £10 for a large glass of wine! The restaurant food was generally good - the ribeye steaks were excellently cooked. The rate for the hotel was approx £65 for two person and inc breakfast - i think that this was an ok price. There was nothing really that I didn't like. The hotel was booked for us to attend a function taking place at the hotel so it was convenient, and in a semi rural position. I had reservation about booking the hotel based on reviews that i had read. I informed the hotel about my fears prior to my arrival and had no problems during the stay.
everything, we could not find a fault
we have stayed at Lymm on numerous occassions mainly as a place to stay when we go to Old Trafford for the football, we have recommended the hotel to many friends.
Location and close proximity to Motorways and town The carpets wore worn on the steps and came away from the metal grips underneath and there was poor sound insulation with a regular sound of some type of motor from within the hotel each morning from 08:30
Leisure facilities The breakfast was drying up under the heat of the lamps instead of just being kept hot.
Overpriced. Breakfast bland.
The food was good. the staff tried hard to please decorative standard and cleanliness of rooms (I tried 2) was poor. holes in the wall and noisy boiler room in first. was quickly moved to their credit but fan and telephone did not work in second room. my hair dryer blew up and theirs cut out I left after that completing my stay elsewhere.
Price and location was very good - and it was good value for money. Although the room was very clean and comfortable, the room size was not very big.
Room was warm
location room, food
My wife used to the facilities in the leisure center, and we ate dinner in the dining room. The hotel rooms are in need of refurbishment.
Cheap and cheerful. Good value for money if you;re not too bothered about slightly shabby decor in rooms. As for question 2.
Room service food was wrong first time round and then overcooked and tasteless second time. I put a request for breakfast in my room which was ignored. I had to then race for a breakfast in the dining room where i had to make my own tea/coffee, the hot food was overcooked and the milk was warm
It was clean, tidy and the location was was very good for my arranged meetings and access to and from the motorway The rooms were extremely hot. Ironically, there was air conditioning in the corridoors but not in the rooms. I had an uncomfortable night coping with the heat.
Everyone was very friendly and the room was very comfortable. No
Very helpful staff. The hotel is verypopular and the bars were therefore very busy. This was a cheap and cheerful booking, some of the decor was in need of refurbishment, threadbare carpets etc.
Value for money was great and breakfast was good. Hotel staff were helpful too. Nice friendly feel. Our party's rooms weren't all together and the beds were not comfy ast all. Our bath wasn't that clean. Found hairs in it when I went to bath my baby.
Friendly staff, very late bar and decent breakfast. Overall need of improvement to the hotel deco required to make a better impression to visitors. At present hotel looks shabby and dated.
I thought the staff were friendly and very helpful. The bathroom in our suite was tired and dated. There was mould on the ceiling and a cracked floortile. The bathroom looked like it had been installed in the 80's and not updated since.
Size of room TV reception was very poor
It was cheap. It was really noisy, the staff kept us waiting ages for check in and the rooms were really hot.
yes wirlpool bath wos not working .i had telephoned in the morning to check every think was ok told it was.later found out it had been broken for a while ( i was not happy ?)
The breakfast was adequate for £8 each Very shabby room , dirty , cobwebs , peeling wallpaper, 2 wall lights hanging from wall , bulb missing ,dingy , no shampoo or gel first hotel i have ever stayed in where no toiletres complained to manager and couldnt be moved due to wedding however price of room reduced from £64 to £24 At £24 the room was just about adequate , however I will not be booking this hotel again overall very disappointing
stay in many hotels throughout the UK, some very expensive ones where the customer service is almost non existent but the Premier Inn staff were helpful, approachable and above all friendly which means more than all the fancy fittings and gadgets.
Staff were outstanding. Breakfast in the restaurant was excellent and surprisingly so was the evening meal. No bad points but if Premier Inn ever stretch to a swimming pool this would be great.
When I arrived the charge for the room was £78, however I gave the paper work I downloaded from you which stated £61.After the long delay with the management of the hotel who telephone your office to confirm the price I was charged the £61. In future I will not use your services due to the embarrasment I had to put up with at the reception desk.I do strongly suggest that your communications between hotels are improved.
Staff very good as were the resturant staff and menus Place clean and quiet. I had booked a disabled room and although there were steady bars in place in the bathroom there were no faciities to enable me to get into the bath, the bath was low level but there was no means for a disabled person to access the bath without having to lift lower limbs. Surely a walk-in shower with intergal seat or a bath seat/lift could be standard in disabled rooms? Also needed was a seat to enable a disabled ,walking but unable to stand alone, to sit at the hand basin. Your room was good compared to a private hotel I was going to but improvements could be made to encourage semi ambulant guests to take up your hotels more often.
Clean and tidy Room was not serviced on my third day and no wall grab rails in bathroom
Spacious, very modern, excellent value for money Bath not clean.breakfast yoghurts sour even though still within date, 2 days running.
Comfortable room, quite location,good food in restaurant
Nice large comfy bed My daughter who is 16 and shared a room with us found her bed too small - maybe for older children it would be suitable
As we were visiting family the freedom to come and go was vital and the location was good. Lack of sleep as fellow guests were noisy but they were the ones with Sssh on the doors next morning. The Travel lodges still have biscuits!!!
Clean, comfortable, friendly welcome. Car exit is via an industrial estate, there can be a queque at exit from estate in morning
Rooms were excellent, staff very helpful. Rooms were slightly too hot.
pub restaurant on site was pleasant was a bit further away from Aintree Racecourse than I realised but that was my mistake!
Very friendly and knowledgable staff. Very comfortable room but quite expensive for a budget hotel. Would expect free wifi for the price
Pleasant stay in a pleasant hotel Restaurant on evening took to long to serve food, would prefer it if hotel clients were kept as clients and not just members of the public, floor arounf the toilet in room 24 was spongy, this is because chipboard was used for the floor instead of plywood
Hotel is quoet, close to motorway with free parking. Staff was nice and room neat
comfortable bed and spacious convenient location for my stay ie haydock races. Fast friendly check in.
I checked in at around 11pm, and was greeted very courteously. None
Warm, clean and comfortable room. Friendly staff. Well cooked and presented, value for money food, especially the all you can eat breakfast at the adjoining pub.
We enjoyed the comfort of the inn, also chatting to staff in the pub who we thought were friendly and helpful no
friendly staff for some reason our room wasn't cleaned between the two nights
Very helpful staff. The Swan pub food and breakfast was excellent. Only 20 minutes from Liverpool city centre.
Rooms are very clean and everything is in good working order The adjacent restaurant/pub (the Swan) had the worst service I have ever experienced, so much so that we had to cancel our order and go elsewhere.
Quality of rooms and attitude of the staff
staff were very friendly and helpful restaurant could have been cleaner. shower control was tight to operate
Friendly staff Found socks under chair....cleanliness could be better
The hotel offered excellent value for money and the cleanliness was top notch and staff were friendly and helpful. The location meant we had to get taxis everywhere.
Pleasant staff, and service as described. Convenient for the motorway which is what was required. All hotels should provide a bottle of drinking water in each room. Not a "destination location" but that was known.
The hotel was found to be clean, food was good and overall every facility worked fine. The bed was very comfortable, spacious and clean. Television was the right size for the room which was compact but led out thoughtfully. The staff were friendly and helpful at all times. Would have liked a bedside cabinet with draws. Also possibly would have liked some biscuits or some accompainiment to have with the coffee-tea making facility.
All staff were friendly and helpful, breakfast very good,room and facilities a very good,clean standard None
Good tv, comfy bed, nice large towel, nice coffee and marmite for breakfast Foam pillows, poor reading light, having to pay for wifi and the eggs for breakfast were tasteless
excellent service, high cleanliness standart, good value for money.
The receptionist was excellent and gave us a very warm welcome as did the staff for breakfast the following morning. Te quality of the breakfast was very good indeed. We both enjoyed stayimh here.
Most of the staff were very friendly and helpfull On checking in we decided to pay cash the receptionist asked for photo id which no of us had, she very very rude as we didn't have this on our persons. Thought that it could of been handled much better.
The breakfast mainly but everything else was also good.
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Convenient location in need of a makeover
1 night was not long enough to say
Rooms where really nice, staff vey helpful. No aircon
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Hotel in desperate need of refurbishment - inside and out.
Very friendly staff Old fashioned rooms, small bathrooms
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
The facilities were poor, needs updating Decor and poor quality food, ate out
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
The breakfast was great!
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
convenient location, freindly staff my room was not clean and extremely hot
Very good service No walk-in shower
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
Ease of breakfast bar Comfortable bed Damp in room Poor ventilation for bathroom
Staff service, shower, tv set, buffet breakfast Single bed was too small, no elevator
Very good nuice people
the staff were very helpful, and the food was of a good standard, so good that I ate there both nights rather than look for anywhere else. it was great to have free wi-fi. thank you the room I had was very small, it was difficult for me to work using my laptop on the desk which was little more than a ledge.
Food was absolutely excellent. Shower didnt work, curtain rail was broken and so was the handle to 1 of the windows
Staff were all friendly and helpful. Hotel was clean and fresh. delicious food. Newly decorated rooms.
the hotel staff was very friendly. and the roon was very clean an comfy.breakfast was very nice with a selection of fruit an cereals aswell.
Evening Meal Told breakfast was until 10.00am and found it had finnished at 09.00 am no apology nothing.
Very clean and good staff behaviour. Nothing major.
Large room, comfortable bed, staf very helpful. Excellent value for money
This Hotel is right under the flight path for Manchester Airport, where flights continue to arrive during the night. I got one hours sleep. This needs to be reflected in the price and the Hotel should invest in sound proofing.
Comfortable rooms, excellent breakfast. The sink in our room was blocked, the shower above bath was impossible to regulate. A room change was arranged but the new room had a good shower minus a bath. We also had trouble with the door key on the second room.
There was a good breakfast provided with plenty of choice and available for a good length of time. There was a wedding reception on the day we stayed which involved a very loud disco till late at night and our room was above this so you need to check beforehand and insist on a room well away from the disco area as our room was literally vibrating.
Clean, comfortable and very good price. Nearly always stay there when in Manchester region. We could have done with a second bedside lamp in the double room - otherwise impossible to read in bed!
Staff Helpful Beds too small
There is a generator or somthing that starts up at about 6am. Wakes you up and then keeps you awake.
It was quiet and spacious, with an excellent breakfast
The staff were very good. The food was awful and we complained at the time.
the hotel is clean in a good location good size bedroom and good breakfast, with plenty of parking.
coffee available 24hrs in the reception area & a very good breakfast choice no highchairs
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..