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Simply perfect hotel from all angles
The food was always excellent and beautifully presented and every member of the staff was courteous, efficient and friendly. No
the location the staff was unresponsive, distant,unwelcoming. Room size, decor, comfort level and service not in line with a 5 star hotel. Overall poor value for the money as the rate was high. Breakfast was not included with the room as with other 5 star hotels
The magnificent views, and high quality of hotel. Some of the staff didn't always seem they wanted to assist
Top quality management & staff service, excellent restaurant food and service and a very nice bar area with appropriate live music.
The room was excellent. The staff friendly. The views magnificent and the location is great did not like the limited menus at restaurants.
Our suite-room had an wonderful amazing view. The interior of the room was very nice. The sparks restaurant is very nice too.( food id fine. ) The terrace in summer must be wonderful. Annex restaurant : Food was not that great for the money I expected. Tehnically perfect served, but for our tastea mixture of too many different spices. Servantes were too mannered.
A wonderful experience. We have visited the hotel three times in the past and will stay there again
The service was warm and very efficient. The food was first rate. And, of course, the setting was marvelous, very restful. Everything was perfect.
relaxed stay do nothing
The staff were friendly, the hotel was lovely and quiet and the views, well what can I say, breathtaking. As a female, business traveller, this hotel gave me a warm, comfortable feeling, as did the staff. I will definately return. A rare find. The only downside is the cancellation policy. Business dates often change and I can never give 30 days notice. If this was to be a regular stop for me, it would have to be flexible, to about 24 hrs for changes.
Very friendly atmosphere, very clean and well cared for. Very welcoming and extremely pleasant stay with many additional small touches, eg robes, slippers and leaving gifts. Nothing that we did not like, but we did request some further written details regarding routines, times and services available within the hotel.
The Spa, good restaurant, quiet, exactly what we were looking for
I like it because it,s small and that it is a family business but offers alot -good food and wellness
Apart staff which was very kind all other in this hotel is very, but very far from 4* standard. Coridor was cold and smelly, room was cold, heating in the bathroom was not working, picture on the presentation shows only anex to the hotel (wellness&spa) but not hotel, pictures of the rooms were far, but very far from the our room.
friendliness of hotel staff, familiar atmosphere If you expect a modern, state-of-the-art building, then you are at the wrong place.
I stayed at the Hotel Gerbi and thought that the service was slow and the food not up to the price - the breakfast was good, but when we said the the coffee was not hot enough, we were treated very unfriendly afterwards Our glasses of the night before were still in our room at 12.00 the next day.I can not answer the next questions as I have not seen any reviews
The panoramic view from the room, the friendliness of staff and the superb location No
general cleanliness around and friendly staff no
Balcony view of lake was big bonus and the spa is great for when the weather is bad. Pillows were horrid
Great views. Nice rooms. Staff was extremely nice and helpful since we were tourists!
Service was excellent. Also the restaurant was very good. Bed and pillows
Very comfortable,great location easy to get to by ferry from Lucerne and Lucerne railway station and very relaxing. The only problem was staff communication at breakfast.
great view, cute building , wonderful breakfast.
Friendliness, older style by the lake. Good food. Nice village. Help with where to go to make the most of the stay. n/a
I liked the area, hotel very easy to find, good range of restaurants nearby, parking quite easy. Clean/comfortable room.
Manager was quite helpful and the breakfast was great! Also, the view of the lake was really nice. Clean and comfortable with all the expected amenities. It is quite dated and the walls are a bit thin. We had an angry neighbor banging violently on the wall as we used the bath at ten in the evening! Not a fault of the hotel so much as the neighbor, but it is something to be aware of. Price was quite high for the room, but this is a fault of the whole of Switzerland, really.
We liked the location very much. It is very close to the boat station which is convenient for a short stay and makes possible traveling around the lake. Also it is the very center of Weggis with easy access to the restaurants and performance on the stage The things which disappointed us were a poor design and a feeling of slightly abandoned place
The location was beautiful and very relaxing. The restaurant was very good and the hotel was spotless. Family run and the staff were very helpful and accommodating.
The hotel is located in a beautiful village on the lake shore with easy access to water taxis to other locations on the lake We were disappointed that the en suite facilities were not as we had anticipated (ie the shower facility was not a shower but a loose handset without mounting point). On checkout the credit card reader had to be taken outside to obtain a phone signal.
Excellent location, very scenic, on NW shores of Lake Lucerene. Friendly and helpful staff, stupendous breakfasts. Limited parking.
Very good welcome at check in
In a quiet location. nice wellness centre, parking is free (when available) Pricey for being so far from the city (Luzern). Room are small
good restaurant old furniture in the room
Very peaceful and serene environment at the hotel which also reflects in each and every thing in the room. The spa is simply wonderful. The breakfast is made from freshest ingredients possible. Overall, I feel rejuvenated after being there
An excellent location and a good hotel
Nice hotel and friendly people. Excellent food. Great view from our room.
Exelent food No
sona distance from port
Everthing of this hotel was great... they warm welcome, hopitality, helpfulness, curtasy, Wifi, every member of the staff including resturant, cleaner, receptionist, owner,location, facilities, everything was great.... the best hotel among seven hotel I stayed during my europe vacation. special thanks to the cutiest and prettiest reception lady Dominique Eberle, which help and guide us all the time. No thing at all.... No negative concern...
The hotel was well situated and had great facilities for a restful stay with a good spa . Staff were helpful and spoke very good English. We ate one evening meal at the hotel which although expensive was very good,breakfasts were excellent. The view across the lake and mountains from the 4th floor was a bonus even if it did include some rooftops.
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
Friendly staff and good breakfast and it's central location The loo roll holder's position
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
Close to the station and within walking distance of the town centre and lake.
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
Nice bed, excellent location. Bad breakfast, poor services in restaurants.
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
Excellent staff that make you feel very welcomed. Fabulous view of lake and mountain. Well equipped and very spacious junior suite. Ironing service is very useful and affordable. Wifi connection is very poor.
I was a little bit disappointed about the cleaness and staff of the hotel. My room is not-good views
Beautiful location; stunning views from room; friendly,helpful staff; excellent restaurant N/A
Great location, service, food, etc. A very positive experience. Overall, the best hotel on our 2 week trip to Switzerland.
The rooms are very nice and spacious. Excellent restaurant with very good service on the lake . Very helpful and enthousiastic owners who are very good at recommending places to go. We certainly reccommend this hotel.
The location was excellent and the room was very nice It was very hot and there were no fans available.
Clean new rooms. Quiet.
Central position in village We would have preferred a room with a bath rather than a shower.
Helpful staff, comfortable room, great view, relatively quiet after restaurant closes. In-room tea kettle leaked water onto the desk.
This was the best hotel in which we've ever stayed ...we felt extraordinarily warmly welcomed, our room was simply fabulous in every way, and the location was unbeatable! Barolo and Syrah, the resident 4-legged friends, made this an especially delightful stay. The food and all services were wonderful. We could have moved in and stayed forever! Not one single thing!
The staff did their best to help and answer any question and with a big smile even when carrying our heay luggage Internet was not availabe at rooms
beautiful location, spacious room, large balcony, nice view. Food was very good, though it was not cheap.
Good location with pick-up from the harbor, room was clean, food tasty, staff friendly
The location is very good, quite and relaxing. The view is very nice over the lake. Close to the village centre. Excellent place to spend a relaxing weekend.
The room was bright, cheerful and tastefully decorated with a great view over the lake and mountains, from both the room and the bathroom. Each had its own balcony. It was also very easily accessible from the boat station and an easy walk from the spas in Weggis. The staff were very friendly and helpful.
The pool was heated . the tables beside the lake. Nice view from the balcone of the room. A kind lady which helped me to print my flight papers useing reception's computer. Cannot use internet at rooms. The pool is so small.
Amazing location, fantastic lake & moutain view!!! Heated pool with beutiful view - true amazing =) Near the ship's terminal. Good breakfast. Фантастическое месторасположение! Недалеко от пристани, откуда можно поплыть как во Флюэлен, так и в Люцерн. Рядом с подъемником на гору Риги, подогреваемый бассейн (мы купались в сентябре, вода +26), хороший ресторан при отеле. Очень понравилось! :)
Very large room for three - we were very satisfied and happy with that. The view was to the lake as well. We liked the dining in evening as well as morning. All together a good experience. A parking viegnette would be nice for the car lot in front.
The staff were superb, attentive but discreet. The room was wonderful,with an excellent large shaded terrace. A very pleaseant heated pool with the lake next to it for a colder swim. Food was good and typical of the area and although expensive was no more than other hotels in the town.
Wonderful location in Weggis overlooking Lake Luzern. Superb restaurants nearby in Weggis and Vitznau Basic facility, no frills
Relax,enjoying pleasant atmosphere of mountains of the Alpes & lake, hiking (mountains Rigi, Pilatus), coinciding with nature, sunbathing,swimming, breathing wonderful air in the evening on the coast of lake. That's why Weggis became popular in the beginning of xix century, for ex. Very famous guests of Weggis were such people as Queuen Victory, Alexander Dyuma, Emil Zolya, Mark Tven, Sergey Rahmaninov.
Lovely location by Lake Lucerne. Beautiful views from the balcony. Must be nice in summer. Some quite good restaurants nearby but a lot close out of season. Restaurant was closed and reception closed at 18.00 - not as advertised on booking.com website. I was given less than 24 hours notice of this by the hotel though I had booked weeks in advance.
Close to boat and bus station. Nice view over lake.
The location in the city is nice. The room was smelly
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
Very comfortable room, nice customer service, good lake view.
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
close to the city and confortable hotel
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
room comfortable and spacious and hotel located close to town and train station no english channel except news
The room and the bed
breakfast , silent location, safe car parking room lighitings
Friendly and professional staff. Nice Spanish hotel restaurant.
The room was very clean, and the staff friendly. None
pleasant staff and room valeted very well No
They were great very professional and a great place to stay really enjoyed our stay
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
Great with good location and delicious breakfast.
Large room and a large bathroom with a bath. Excellent views overlooking the lake. Nice restauant.
We had a great view. The room was comfortable and the balcony was nice. Not really. As a retired person, I can be crotchety at times, but the hotel staff did a great job and the restaurant staff was outstanding. If we decide on a return trip, we'll definitely staff at this hotel.
The hotel was outstanding. A great value for money paid. Its family oriented and very much appreciated and supportive staff turned our stay in Weggis to an enjoyable experience. I and my wife and our two small children enjoyed the room which was provided to us which had a large balcony with a great view to the lake Lucerne and the superb mountains. Availability of a private parking on the spot was another great advantage. Thank you.
Good views, friendly and helpful staff
The cover bads were too much heavy for the summer season : the result was to have very hot temperature under the cover and very uncomfortable for agood sleeping. We have also to say that no air conditioning was available !!!
views magnificent, most rooms overlook the lake and mountains across the lake. Rooms very clean, if dated. breakfast buffet not wide variety . I compare this poorly to others similarly rated steep walk to lake. uilding whole bneeds a professional makeover. roller blind in our room incredibly hard to move up and down, but reception not always manned so just lived with it. early checkout time imposed (1030)
Very helpful and friendly manager, nice staff. Superb view on the lake and mountain. Very good mexican restaurant. Good swimming pool! Pleasant and peaceful ambiance. Breakfast quite simple but ok
The room was small. Good location.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
only locatioin smell in the room, old and not value for money
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
We liked the localion, the view, the garden, the breakfast, and the service.
I liked the location the best, right on the lake.
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
location no air conditioning, noice of the street because the room was in the first floor
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Excellent staff and location
Convenince of location
Staff and location superb. Not inexpensive.
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
View and location