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Position of electric outlets in rooms too far from bed
Perfect location, nice and well spoken staff. Wonderful mattrass
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
40 steps to Brussels international airport
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Convenient to airport - just walk across the street.
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
The hotel is very central, all amenities are close by, the staff are very friendly and helpful
Location close to City is excelent. More pillows should be provided in rooms for the beds.
Quiet large room very close to centre
The rooms and location The staff who was working on sunday was very unfriendly
The hotel was extremely central. THe breakfast was very good. Rooms spacious and clean. All required facilities present. The hotel staff were extremely helpful
Good value for money, 61 Euros for twin room with nice breakfast buffet. Parking garage below hotel. Excellent location in city centre. Twin rooms were comfortable, but slightly too small as there were two queen size beds.
More noise from the corridor than usual
Close proximity to the university (central campus), shopping, restaurants without need for a car. The noise from the plaza area in front of the hotel--lasted all through the night and was quite loud at times.
We had a brilliant weekend rate. The hotel is a business hotel and our twin room was perfect for our needs. The breakfast was full self-service and plenty full. Leuven is a lovely place and the hotel is very well situated in town. We had a room out to the back which was blissfully quiet. The receptionist on duty was not very welcoming - she seemed to class us by the rate we were paying and the rucksacks on our backs. Or she was just not enjoying her job.
Location Breakfast is too expensive (18 € !)
comfort and proximity to airport
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
The ease of transportation to and from the airport and the location.
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
Everything was perfect.
Close to airport
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
Nice overall impression. Considerig that the hotel was build in an old Monestary, the rooms very not very well isolated, causing big differnece in temperateure in diffierent parts of the room.
Breakfast was excellent,staff attentive,homely atmosphere. Would like to have had tea and coffee making facilities in room.
Wonderful services, location, facilities and staff. No. I have stayed there several times and it is always a pleasure to go back.
we found the staff courteous ,friendly and helpful. It was an excellent example of a small friendly and very comfortable hotel. One lack is the absence of a comfort tray ie tea/coffee tray in the room.
Nice furnishings and friendly people.
Room 106 comfortable though smaller than room we had on last visit. Bathroom possibly in need of upgrading. Bath tap a bit difficult to control and water emptying from bath very slow. Staff very friendly and helpful. See comment on bathroom.
Hotel staff, garden Access to the parking
The lovely grounds, freindly staff and the bathrobes
Nice architecture, historical, convenient to city center.Good breakfast.
Excellent personal attention from the staff. Bed was super comfortable (it was my best night of sleep in 10 days on the road). Breakfast was very good and they make eggs to order. Rooms were a bit dark.
Rooms in the really old style, comfortable and beautifull. I would recommend this hotel to everybody. In the room there is a coffe machine - you have to pay 3 euros per coffee/tea. In 4 stars hotel....
We were treated to an upgrade which was a lovely surprise and much enjoyed Having to pay for tea and coffee, I understand paying for MiniBar drinks but for tea and coffee!
Clean, tidy, well equipped room. The hotel was quiet at night allowing a good nights sleep in a sumptuous bed.
Cozy atomosphere and comfortable bed linen.
It is a great hotel in a real church. They kept the original details, but added the comfort of a good hotel. The breakfast was very good with lots of variation. The bed was fine, Bathroom and toilet seperate. Bathrobes and free slippers. Walking distance to the center of town, shops, restaurants and cultural center. The airco was not able to keep the room cool, so on this hot day the room was about 28 degrees, too hot to sleep in. Everything else was just great!
the unique design and architecture of the room the hotel had very limited parking. We had to park away from the hotel which was inconvenient and expensive
Location of hotel near the historic center of Mechelen, Excellent breakfast.
The unique design and reuse of a beautiful cathedral.
brand new, very stylish and comfortable
the staff were so helpful and nice and the food was great in particular the breakfast.
A clean, modern hotel. Very friendly staff that spoke English.
breakfast buffet no pool
location, helpful staff, comfortable room although pleased that wireless internet was available and reliable, it was quite expensive
Location Parking facilities
It is nice. It is not so new.
Cleanliness of hotel Getting to it from station, a bit of a trek with luggage and entrance not on main road but behind. But ok once u know where it is
NIce that they have their own restaurant, so I can work late but don't have to look for food. No.
The best for me was the price! My son who is 13 enjoyed the breakfast.The rooms are very clean and it is very quiet to sleep at night.
warmth and friendleyness of everthink breakfast was cold water in pots for tea warm coffie cold plates that were used for hot food were very cold taking heat from the food
Fitness facilities, tv free channels, Wc is far from Bathroom, while (real) Moslems wash themselves after using wc.
The relaxed atmospere
It is a very comfortable hotel, very well situated, I recommend it to every body.
I would expect business hotels to have free internet access or a reasonable charge per stay.
Very well located. Quiet. It was one of the "new look" Novotels which is an improvement on their former image. Would like to have dined at the hotel but was disapointed with the menu which was not very creative.
It was central and easy walking distance from the town. The facilities were good, including coffe and tea making facilities and a choice of bath and shower in the room. Also, as it is a modern hotel, there is a lift, so no walking up and down stairs with luggage. Check-in and check-out were easy and no problem with the booking. Not really a first choice for a city break/holiday as it is more for business than a hotel with a lot of character, but the other side of that is that it has the facilities. In common with many hotels, they need more or bigger pillows. I don't know why hotels are so mean with pillows and it makes a big difference to the comfort. (A word about Mechelen is that it has a lot going for it, but its attractions are a bit spolied by the roadworks and is a bit scruffy around the edges - but that's not the hotel's fault.)
The room was clean and pleasant and the hotel well located for visiting Mechelen and the surrounding areas It wasn't clear what was available for breakfast on the two price tarriffs i.e. full versus continental. The process for registering and then being charged for breakfast was not clear.
Clean, well equipped room that was comfortable, quiet and in a great location. Initial check in was poor. Less than helpful, just going through the motions after a busy day. Had to ask about timings/facilities rather than being told. Wasn't told about the free 20mins internet use in the lobby. Breakfast was very overpriced at 18euro per person.
The room layout was excellent better than most I have stayed in previously
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
The free shuttle service from the airport to the hotel and back.
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
Location and value Airport shuttle not 7/24
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
Excellent convenience to the airport; clean, modern, well-appointed rooms; very close to the train station too; great facilities and helpful staff. The restaurant is of decent quality, but (not surprisingly) overpriced.
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
nice hotel, good facilities, near the airport, staff is very nice and helping
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
location, big room, nice design
the food (breakfast and lunch) is very poor but very expensive. breakfast
The room was extremely clean and comfortable.
Room appointed nicely and comfortable for overnight stay. Check in efficient and pleasant. Was not aware to ask for a 'first floor' room. They did not have an available and although many rooms are on the first floor, our room was accessbile only by stairs. We were 2 mature couples who had stayed in Europe for family event and touring, so one of our pieces was especially awkward.
I chose this hotel for two reasons: 1- the location is so close from the airport and you don't have to pass through the traffic jam to Zaventem. So, i recommend it if you have an early morning flight. 2. Swimming pool, which was closed as most of the hotels do now adays. The reception was a disaster, that everybody did a check in had to fight with the receptionist, who was appearantly not satisfied with her work. My check in passed quietly (except paying the city tax which was for the first time not includedin the price)but after a while she called me from the reception an said some info were missing from my credit card, then she said you have to pay the city tax!! Told her i already did with your collegue. She said NOO you didn't pay! Told her call ur collegue. She called him, spoke in dutch, then said he did not tell me( without saying SORRY). Every body who was working there, whether in the restaurant, reception or out side, was absolutly not friendly and angry. Do not recommend it and will never be there. The receptionist The money value Swimming pool closed. Hammam closed ( why it's a resorts then?!)
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
the room service was fabulous
overall great service (welcoming), very clean, friendly staff, quick check-in, free internet in lobby, good breakfast
position, silence, design, spaces the toilet separated from the bathroom
Very friendly and helpful staff. Stylish fit out in unusual building. Room overlooked bars that had to potential to be noisy but as it turned out, they were find.
The location close to town centre and staff created good atmosphere for a weekend break. It would be better to direct people to go to the multi-storey car park opposite the hotel. It is a short walk and convenient for hotel. Perhaps a special daily rate for hotel guests could be arranged.
Very stylish hotel, consistent and highly attractive. Staff, room and breakfast were all excellent. The free apperitif on arrival was also much appreciated.
Personnel’s courtesy extremely valuable There was a not open able window in our first room, we asked to change it and so has been done without any problem or additional cost
the hotel was very central; the room was quiet; breakfast was very good; few information about what was going on in town. The lights in the room were not good enough to read.
Very nicely decorated and stylish. Very good staff and service. Slippery floors in bathroom (although very stylish). No tea and coffee making facilities in the rooms.
We liked the central location with the local bars and shops. The breakfast was very good and the staff were very helpful and pleasant. Occasionally there was a strong 'drain' smell coming from the bathroom after using the shower
Small and well run. (a very plesent stay.) No issues
The site is perfectly quiet, the room design is very nice, and the owner Linda very friendly.
The rooms at Bertem Natuur are first-class, and the owner has clearly put a lot of effort into the design and detail. We would say they are easily 5-star standard. The hotel is located on a farm, approximately 4km outside Leuven, and the setting is beautiful. We ate our breakfast outside on the patio, and it was so peaceful. The owner, Linda, is also so helpful and friendly.We would definitely stay at Bertem Natuur again if in Leuven, and would like to thank Linda for making us so welcome.
Well, great great place. So kind and thoughtful. Attention to detail in the rooms and the outside area was second to non. By far the best place that we have stayed at on holiday for many years. The owner and her helper were extremely helpful and polite. Could do enough for us.
Everything was just perfect, especially the design of the rooms. More choice for breakfast.
The location was perfect for us. The staff were helpful and friendly and put themselves out to provide an early breakfast for us. Although the restaurant area was busy, the rooms were very quiet - you wouldn't have realised there were dozens of people eating close-by Rooms were a bit sparse but served a purpose. Provided one doesn't want to hang around for long in the room, they worked perfectly as a base.
The breakfast was very good, the room was tidy and clean. For a business trip with very short time spent in the room, this was more than ok.
Very accommodating and friendly staff, fantastic restaurant with excellent service, rooms clean and fresh and well maintained. I reccommend it. There has to be something but cannot really think of anything at moment.
Spacious, nice breakfast, clean room. Staffs are friendly, speaks quite good English. Because it is in a (kind of) country side and face to small road, car noise in the night was a bit more than I estimated. Almost no bus is available (though it is mentioned in their website). No internet connection, even almost no mobile-phone network (my usb modem couldn't function).
Proximity to Lier town, pleasant reception, easy parking. Room assigned to us (75, 73 yrs) was situated under the attic. Interior of attic partly unfinished (work in progress ?) For this reason we feel price discount would have been justified.
The restaurant. Although the Booking.com confirmation showed Check-in from 15:00 though 'hotel' was actually closed at 15:00 but fortunately the owner saw us in the carpark. He said that check-in is now actually from 17:00.
i was passing though on a work project from france upto antwerp, must say this was one of the best hotels on the project and would also say that the steak we had was one of the best ever anywhere i had have .everything about this hotel was exellent and would recemend it and will also be visiting it again when passing leaving it and getting one not as good on my journey
Hotel easy to find on outskirts of Lier. Plenty parking, good breakfast and restaurant. Lier is handy for Antwerp (by train) and for several spa (sauna) (by car).centres
Spacious room, kindness of the hosts, silence.
The location of the hotel is excellent. Having read other reviews I had expected it to be noisy, however this was not our experience. Having stayed at other Holiday Inn Hotels we were slighty dissapointed with the breakfast as it was a cold buffet. However this was an express and was reflected in the price.
room was very clean and free internet connection is very generous breakfast is a bit boring.
Central location. On site parking. Rooms fair for price Difficultv location to drive to initially. Reception staff could be better.
Nice and local for city of mechelen. Parking within hotel carpark not available for minibus
The rooms were very clean and modern. The breakfast was available when we went down at 11am on Sunday. It wasn't meant to be but they still let us eat which was much appreciated.
very close to the city center (walking distance)
Breakfast had a good selection of food and drinks. Some of the people on reception were not very friendly or keen to provide the sort of enthusiatic service I expect and recieve at other hotels I have stayed at in Mechelen.
Friendly, helpful staff Not enough tea/coffee facilities in the room particularly milk.