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Great rooms and breakfast. Staff was very friendly and helpful. As with everything it's very expensive to stay in Switzerland
Quiet location, view of mountains, plentiful and delicious breakfast buffet, polite staff Outdated, unattractive furniture in room; shower was in bedroom rather than in bathroom; room had feather beds even though I had specifically requested no feather beds due to allergies; my daughters were put in a room in the hotel's neighboring chalet instead of in main hotel with me.
only view, apart from this my room at top floor which is very hot, and hotel is comparatively very expensive, if we compare with any service or facility provdied by hotel 1. rooms were very hot so not comfortable 2. No room service. £. very expensive
superb location and view, comfortable lounges nice pool
the family room was of a good size, beds were comfortable, view was great, morning breakfast was complete. great value for money
The Hotel Berghof was in a beautiful location at the edge of Wilderswil (a bus ride from Interlaken). Our room had a nice view down the valley looking towards the high peaks. The atmosphere of the hotel (both staff and guests) was friendly and warm, the breakfast was great. An idyllic hotel and location.
A nice hotel with helpful staff; beautiful setting. Excellent food and bright modern rooms.
breakfast smoking inside the hotel and no free pick up service from station
Very helpful staff, good at advising on local trips
we look forward to breakfast each morning which includes bacon,eggs,cereals,fruit,cheese,ham and various breads.The chalet room we had was very spacious and as always was clean,comfortable and with plenty of hot water.we like the fact that we are left alone to enjoy our holiday but always know that the staff are helpful if needed.
This hotel is quite simply wonderful. It has genuinely warm and friendly staff, architectural beauty, a stunning location and fantastic faccilities. The place exhudes style, charm, elegance, and luxury with not a hint of snobbery or stuffiness. After my all to short stay I felt thorourghly refreshed and rejuvinated.
Excellent Hotel at Interlaken. Location is excellent. Conceirge service is excellent. Rooms are spacious. Take the Jungfrau View and try to be there in sunny days They did not provide Iron to the room for safety reason. We aked for exception because our luggage arrived four days after us and all clothes needed pressing. I understand the safety rule but I dont appreciate not considering our special case.
visited the Tellspiel and use ofhotel wellness faciities only the room prices when booked direct with the hotel
the spa was v. good. signs to elevator and spa were confusing
The whole slightly olde worlde ambience gave off a feeling of past opulence without feeling overwhelming. The general comfort and the helpful and welcoming attitude of the staff made for a most pleasant experience Not a single thing, although I did miss the complimentary tea and coffee - but only very slightly as the complimentary fruit more than made up for it.
the kindness of the all staff and the bar's staff were very kindness
Location with lakes and mountains. Luxury hotel. One of three restaurants closed in early October (seasonal) and spa closed as a result of small fire.
The hotel is lovely, especially the spa and pool area which is excellent. They offer classes every day, I did a qi gong class and water gym class, both very nice and enjoyable. The hotel takes very good care of its guests, and the conceirge desk is very knowledgeable and helpful.
the spa the price
The staff was friendly. and the availability of wireless internet connection. The Hotel Interlaken should be rated maximum 3 star. the service was slow, it took a couple of calls to the reception to finally get an iron. at night no one would answer. i had to go down to the reception myself to ask for extra pillows. as for housekeeping cleaning the room/bathroom was minimal!
closeness to the city center and train station. Nice room, and breakfast buffet.
Location is good, losed to the station. Hotel staff is not so familiar.
One of my favorites. From the wonderful breakfast, to the quaint balcony off of my room. Great stay. Great city.
Easy to get to beautiful surrounding areas. Staff very helpful. Great to be able to make a hot drink in the room. Internet attached to TV not great. Better if one could have used it at the desk provided.
The hotel staffs were consistently helpful, and it certainly helped that we were greeted by 1 very pretty face. The decor was traditional, but not dated. We had 2 balconies! how to beat that. Location is not that far from Interlaken Ost station, but the hotel also provides visitor pass which affords you free travel within Interlaken (up to Beatenburg, Ringgenberg). The included breakfast was the best we had for our Europe trip. There was no wifi in the room.
An excellent central location. Very nice room for the price. Good size for two people, spacious bathroom.
The relaxed atmosphere, and the lack of formality, in comfotable, pleasant surroundings
The weather turned cooler during my stay so lack of AC OK for me. So many Asian tourists
1.the hotel is near the interlaken ost station 5min by foot. 2.the hotel upgrade our room.we stayed in a large room as a stuff told me .3.baby cot in the room.3.the bathroom insida the large room was big. there were no room service during our stay,they were renewing the two restaurants.
the food was good yes . there was repairs and renovations going on and I think we should of been offered a small discount
Breakfast is good. Internet facility is not good, especially for smart phone media. And I felt insufficient motivated hospitality in responding to hotel guest request.
The doors key need to improve. the breakfast was so bad. there are so much noisy.
Hotel staff, also they didn't like muslims they told me you can't take your dinner in linder hotel restaurant because ofmy wife wears a headscarf ''hijab''. also Old furniture breakfast good
Breakfast was very good. We also like the staff.
We (family of 2 adults and 1 child of 8 years old) liked the new SPA facilities the most. Modern pool, sauna and turkish bath area. Although our room was very specious (room 516, top floor, corner room), we think the room needs urgent redecoration. The time stood still for over 25 years in this room and it isn't 5-star at this moment.
Service accommodating and professional A few Unappreciative guests
Liked pretty much everything. Service at this hotel is excellent and rivals the best I've seen anywhere in the world. Great Job! What was special were the little special things that the staff do... valet parking, afternoon tea, weather tips, ... and that management have thought of e.g. the reading room, the bar. Location is excellent at the heart of Interlaken... we would definitely go back on any future trip to Switzerland. CHF 5 service charge for hot water I felt was unnecessary.
A very beautiful hotel, and centrally located. The room was very small, and although our booking stated a room with a view of the river, we stayed in a room facing the street.
Good location. High quality hotel at reasonable price.
Old style building. Rooms are unlike the new `plastic' out-of factory hotels. Maybe they are not the newest ones, but overall impression very positive. Very nice staff in the restaurant.
A magnificent hotel which provides an excellent breakfast and very good front office staff Did not have airconditioning for the hot weather. Also our booking was for rooms with a river Aare view but we did not get these rooms which was disappointing.
It´s a big hotel, appropriate for big group tours. If you are not in a tour ,you can find better options in Interlaken
Beautiful historic building centrally located. Overpriced for what it offers. Should be updated occassionally given prices.
It is well situated, close to Interlaken Ost. Beautiful building. Beautiful view on the street. The reception area is warm, elegant, classical. There seems to be a disconnnection in the room design in the building beside it.
Even though it was an old style hotel it was very clean, also the wellness centre was great.
The size of the room is good and they gave me the room with two windows facing mountain The facility of the room is simple as 3 star hotel. The comfort of the room is not good.
Staff was good and friendly.hotels are clean. I ask about amending my duration of stays , they told me I can't, they will charge me for whole stay as I booked.i find I was stack into a contract.no flexibilitiy.
Excellent location,very friendly staff-speak english Price
the hotel is sizeable, have all the essential facilities. staff are helpful and nice too far away from the railway station. Especially when you travelling with luggage and ski equipments.
The receptionist was so friendly and helpful. The wellness center was enjoyable. Our room had a balcony with an amazing view of the mountains.
Was nice , good breakfast no tea or coffee service in the room
Friendly, helpful staff, excellent restaurant with very attentive service. Good access to Lauterbrunnen valley. Beautiful scenery all around. Rooms were serviceable, but could be updated a bit. One of our rooms was very smoky-smelling.
It was easy to find, staff was courteous, no complaints would highly recommend this Hotel - Breakfast was wonderful, scenery fabulous and it was quiet. Could have been a little less expensive for the room we were given.
The restaurant is excellent...worth going to the restaurant but I would stay somewhere else (personal preference). I would stay in Bern where you have more choice of hotels than Interlaken, then day trip to the Interlaken area. It's only an hour away by train (a little less actually). Good points about this hotel are that it is 5 mins away from Interlaken by train, 10 mins from Lauterbrunnen, and the town is very pretty. The breakfast was surprisingly plentiful and delicious; we were expecting bread and coffee. The bathroom is on the small side. We thought the whole room was dark. Only one main light and it was weak, 2 lights above the bed, they were weak too. The main thing that bothered us was no airconditioning. We were there in May, can't imagine it in July. They didn't advertise that there was AC or anything, we just didn't expect that warm of weather. No wireless internet, internet prices using the hotel computer were a bit high. Basically, it felt kind of like staying at your grandparent's house...the building is older and decorated in an old-fashioned way. If you are looking for somewhere that is described as quaint or charming, you will probably enjoy the hotel. But if you prefer a more modern hotel (as I do), then you will want to look elswhere. This is why I wouldn't reccomend it...it isn't MY preference. It might be yours.
Gourmet menu was excellent and waiter was very informative The bedroom was tiny
The ambianc was funny, an old mountain hotel with good breakfast. The restaurant serves fine meals for a good ratio price-quality. We looked the Jungfrau from our room balcony.
excellent base for walking and ski-ing. Hotel staff were very friendly and food was great. no
This is a traditional chalet. The area has a lot to offer the international traveller. Upon arrival the smell hit us hard. Very strong stale cooking smell. After airing our room for a few hours it was much better. Not really the ideal situation as it was freezing cold. No lift and heaps of stairs. Breakfast was good, didn't try dinner as too expensive. Internet was on offer but extremely expensive and really slow. The dearest by far we experienced in Europe.They had a wedding on the Saturday night in the breakfast room so when we got back from a day out couldn't get a car park and it was fairly noisy with the extra guests. When we went to breakfast the next morning the room was a mess and the table cloths were all stained. The older woman on reception was not very pleasant.
very friendly and helpful staff good english. Felt we were in a truly alpine environment,as the Hotel is traditionally Swiss and the Staff wore traditional clothing. Our 2nd. visit at the Alpenblick and hopefully not our last. Excellent position too.
Helpful and accomodating staff
The hotel staff was also very kind and very helpful ! Room a bit old fashioned but clean and nice. Not that close to the ski slopes nor ski-lifts but it's ok
I liked that it was close to everything, especially the train station. It was a nice comfortable hotel. It was affordable. The best part was probably the staff. They were all wonderful!
Good location, easy walk to train station, lake and local restaurants. Very friendly reception staff. Room had nice view of the mountains.
In this hotel you can enjoy a central yet quiet location (5-10 min. walk from Ost Railway Staton) so it is very convenient to travel all around the region.The stuff is really wonderful:always ready to solve all you problems dealing both with the stay in the hotel and organizing leasure activities(excursions and so on).Calm, cosy,clean rooms.You really feel at home! It was our second staying here, definitely will choose this hotel another time.
The restaurant next door (attached) was very good. Made all the better by Kati who was very personable and attentive.
An excellent and peaceful location, ideal for family and near to both the railway stations. A bit too expensive.
Very comfortable hotel with helpful staff. In a very good location, close to the train station. Easy access to the Jungfrou. Unfortunately, I chose the time of the drums and pipes festival. The very loud music went well into the night and early hours of the morning. Not the fault of the hotel, of course.
Very nice and helpful staffs.
The free upgrade on arrival was a very pleasant surprise. The view from the room was outstanding with fabulous views of the Swiss Alps.
Pool was tooooooo cold and wellness area not very nice.
I enjoyed the views from this hotel and the all the activities it offered
Excellent location (stunning surroundings), very nice pool, great breakfast. No roomservice and no minibar.
The location and view to the lake is amazing. The room was very poor with too old furniture for 4*.
The only thing they need is Air Conditioning but that's rare in Europe It was over 90 but we had brought fans so wasn't terrible
comfortable room, lovely balcony, incredible view Kitchenette was locked and unusable
breakfast and the view
Our stay at the Dorint at Beatenberg was our best location and accommodation in Europe. The staff could not have been better and our stay has left a very positive impression of Switzerland.
The place made me feel like I was at my home, with the small pantry and balcony. The views are priceless and breathtaking. The staff were superb they smiled all the time and offered their help. The Internet and parking is big thing to me, they were available at all time. Taking the bags from car to the room was a nightmare. There is no bell captain to help you. Neither do they have at least a trolley to be able to make your trip easier.
First of all we had a breathtaking view of the mountains and the lake. The room was very spacious - on 2 floors - and comfortable. The breakfast was good and the food at dinner was excellent and not too expensive. There is also a large swimming pool. The hotel is very convenient for the funicular and the chair lift to go to Niederhorn and toboganing. We had a very comfortable and relaxed stay.
There was no mini bar, and no double bedroom available
The location of the hotel is spectacular; the room was clean and spacious, with a balcony view overlooking the lake and mountains. The staff was very friendly and professional. The food was delicious.
The location of the hotel. The view from the hotel was fantastic. The staff was very kind to give us big room.
The Hotel arranged an early breakfast at my request The stuffed birds and animals in the dining room!
Location was very good. Price was relatively low comparing other places.
view towards Jungfrau tired ,depressing furnishings -substandard bedding ,towels. - poor standard of catering -ankle deep grass in the garden - the hotel needs a radical refurbishment and up grade
Good location not far from the train station where trains to Schynige Platte, and Grindelwald leave (3 minutes walk). Nice view across the lake. The price is reasonable. The staff was a bit strange. When I arrived, the hotel seemed completely deserted, and I walked around for 15 minutes until finally some lady came to the reception. Also during other times, nobody was attending the reception, and their was no bell to ring. Staff was in general very reserved.
It was so near to the railway station, and we had a wonderful views of the mountains from the window. no lift
Calm location, away from the crowd at Interlaken Expensive considering the normal facilities
The staff of the hotel are really amazing and helpful. The Quality of the Hotel is Poor.the furniture is very old.I have been to many hotels all around the world but it is my first time to stay in a room with two bath rooms. for reference, I stayed in room # 10
They helped us find things to do and places to eat. The room was big, nice and clean. The staff was very helpful and easy going. The pool is a good addition. The television in the room was from the 80's with a nice flat screen costing 200$ it wouldn't be too much to put one in. They charge for internet.
hotel staff very friendly and helpful. food quality excellent internet signal was not strong enough for you to work from your room and forced you to work in the hotel lobby.
If you need to rent a fan, the hotel charges CHF5 a night! It's outrageous. Other hotels supply fans free of charghe.
Very helpfull staff, clean rooms, nice garden, quiet area. Some rooms have an 'old' look.
Very nice hotel. Rooms were very nice and clean. Staff was very friendly , helpful and the breakfast was excellent. Great resturant with good food and friendly staff
The location was great, everything we needed was nearby or a short walk away. The view our room was amazing.
Very helpful staff
Swimming Pool Location - no buses nearby Breakfast - insufficient fruit , poor coffee Superior room had no air con
It has a nice view infront of the hotel. It is clean and comfort. The kichent is the best!
The villa staff were very helpful and excellent service. I liked the concept very much.There is huge kitchen with dining tables, lockers, games, playroom for kids,swimming pool,etc.I could buy train tickets to Top of europe at the villa. The staff could guide me the trip very well. The ventillation in room(6bed) is not adequate.It was stuffy and we had to open the windows.But since our room was in ground floor, we did not feel secured keeping the windows open thoughout nite.
Local Bus pass infront of This Hotel. take care is OK. No accessories for takea bath ex. soap.
A very nice, clean hostel. Good position. I prefer it to many other hotels I stayed.
Wonderful,friendly and helpful staff. Very clean and family-friendly.Free wireless internet.
Lovely and helpful staff, clean room, nice breakfast, verry well located in the center of interlaken. tip top ! none
Great location, excellent facilities. No airconditioning.
It provided the card of visitors,it's useful for us.It also provided two coffe~~ well, i book a double room but it gave us a 4-person room!!!!And we had to make bed usings ourselves.Besides, It's a bit longer to walk from the train station.
Very friendly staff. We arrived late (10:30 PM) and they were very accomodating, although we had to call them first. Gave us a very big room because we were traveling with a baby for no extra charge. Limited parking.
The family room was very large and good for families with children. The location was decent but we were traveling with my 76 year old grandmother and it was a bit of a hike from the train stations and town.
Nice location, nice staff and good breakfast for the value of money. The free internet connection is only good at the hotel lobby. The connection is almost non existence in rooms so not good for those who want to work from room.
We were impressed by the facilities provided at the hotel and the food at the restaurant was also really good authentic swiss cuisine.the staff was very polite, spontaneous and helpful nothing at all would definitely recommend the place to my friends to follow
The whole experience at the hotel was that good i would go again but for longer, it was clean, the staff very friendly, food excellent and brilliant value for money.
The people were very nice and the location was great for us. a bit of a bigger room.
Hotel guest room was very dirty, in particular the bathroom with broken tiles and very dirty floor. Had to wipe it before using it.
Lovely traditional 17th century house kept very well by the owners - nothing was too much trouble for any of the staff & the food was excellent for both the buffet breakfast or if you indulged in the restaurant for a meal at night. Nice, cosy room with everything you need for a totally relaxing stay. Sometimes the internet in the rooms does not work very well but this was only an occassional problem & easily solved by sitting in the reception area if you're internet needs are urgent.
This city surrounding with mountains is nice and peaceful place to stay for travelling to Jungfraujoch in the next morning. This hotel is wood decorative swiss-style. Hotel's staffs are very helpful and kindness. Actually, we have to leave the hotel in the early morning before breakfast time, but she prepared our big breakfast pack for eating during travelling on the train that make us surprised and impressed. The bath room is so big than we expected. If we have a chance to go to interlaken again, we will not miss to stay at the Hirschen hotel. Nothing!
Very quaint place, the owners and staff made us feel really comfortable and relaxed, and the owner's golden retriever - Gina - made the place feel like home. Assistance was always right at hand, since it is a small place everyone has many jobs so they have placed a phone at the reception desk with the number to call if they are away, or someone is always just down stairs in the restuarant. The restuarant menu offered many different things to experience and we enjoyed all we tried. Location was perfect and bus passes are provided, but sometime have to be requested. They helped make our Christmas in Switzerland a holiday to remember. I had no problems but do know that some of the bathrooms were small and tall men may have problems with some of the low ceiling beams. Personnally I felt the historic features added character.
Peaceful location. Large room (although very simply furnished) and adequate bathroom. Nice sauna. Dinner very poor but breakfast better than expected. May have been the time of year because everything in the area (including hotel) very quiet.
the atmosphere in the hotel and excellent restaurant
Friendly, family atmosphere.
Large (for European standards) rooms, very clean and individual. Breakfast was great and the hotel staff was unbelievably friendly. It's not within walking distance of Interlaken (about 30 min if you do), but the public transportation is excellent.
The service was great and the restaurants were reasonable. It was hot--no A/C.
Close to Interlaken and locates in very quiet village Bit complicate to go for skiing if you do not take a ski bus.
Wilderswil is a village location, but has easy access to Interlaken and other places via the local bus (stop nearby) and train (10 mins away). The room was spacious and the bed comfortable. View of the mountains from the balcony. For the standard it seemed quite expensive.There was a surprising amount of traffic noise from the road that our room overlooked, considering that the village is away from Interlaken. Fortunately this stops at night. There was also a strange arrangement with the wash basin in our bedroom, rather than in the en suite. Service in the restaurant (we had one meal there) was rather disorganised.
The room was very clean and sunny. Service was very good as well. It is 10 min from the station - but very close to the bus stop.
The food was particularly good value and of excellent standard
History, nature, family atomoshpere, owmer supervision and friendly interaction. I will defently stay in it again if back to Swiss.
the helpfulness and friendiness of the staff
the veiw of the mountains was great,room was nice enought room for 2 breakfast was very good!!!!! very helpful staff recommend a very good italian restaurant one of the best we had in all of our time in europe!! the elevator smelled very bad like sour milk wooded floors very creaky when walking still very nice
Everything. Good swiss beer. Great Breakfast, Very helpful staff. All was very good
The staff and the views were both excellent. We were very impressed with both, plus the location. No issues
The staff was very helpful and the beds were spacious. We stayed in a twin/double room with the beds put together and it was more than enough room for two adults and a six and two yr old. The floors are very creeky.
Its good and worth the money Timings of reception must be made convenient for long distance travellers.
Rooms were great, plenty of nice touches to make the stay comfortable. Parking is very convenient, 10 CH per night, and entry to hotel is nice. Quiet part of town - short walk to more populated area. Wifi in our room (triple on the first floor) was HORRIBLE. Had to use our (roaming) data. But, worked great in the lobby, so I am sure not all rooms are affected.
good location and nice view the price to expinsive
Staff friendly and helpful No bar and restaurant and bar facilities
We had a room with a view of both the river and the mountains. Very nice. Also, the staff was excellent, especially Erich at the front desk.
Children crying could have been stoped by the staff
The location of this hotel is perfect if you want to visit Interlaken but don't want to be in the town itself. A short stroll and you are at Wilderswil train station where you can take the train to Interlaken or up to the Jungfraujoch taking in Lauterbrunnen, Grindelwald, Wengen etc. The hotel is comfortable and the staff are extremely friendly and helpful. The hotel is next to the river and the church and if you are a light sleeper the bells may disturb your sleep!
very good position to go to the mountains, it is really situated at the entrance gate to go to the Junkfrau mountain area. It is only 3 minutes from the train station, which takes you straight to the top of the Junkfrau mountain.
Hotel looks lovely from the outside but when you get inside it's a big disappointment. If you're a Marilyn Monroe fan then this is probably the ideal place for you: if not, avoid it like the plague. Very poor value compared with other hotels we stayed at. Worst breakfast we had in 2 weeks of staying at different 3* hotels acroos Switzerland: packets of Kellogs cereals, UHT milk, no fruit.
very quiet, very nice staff, and close to the skiing area of Grindelwald
The staff was helping..nice surroundings Not a value for money.. Breakfast limited.. could be better for the price charged.. bathroom was dark.. not well lighted.. the beds made noise.. not comfortable..
Excellent value for money. They do not have a minibar or a few other items that likely lowers their star rating, and the breakfast is minimal, but for a Swiss hotel it is excellent value.
We found this to be an exceptional hotel that we will stay at again. The location next to the river was perfect, the rooms very comfortable and the food was without doubt the best we experienced on our 2 week holiday.
Comfortable and very clean room. Location - right across a stream...
The location was picture perfect. We loved going asleep to the sounds of the river. The hotel was nestly beside a beautiful old covered bridget and a charming little church. The restaurant was a great surprise - the food was really top notch!
Fabulous staff, views, room, scenery and the excellent dinner available in the restaurant downstairs. One of my favorite places in the world and the owners could not have been more wonderful. Lovely breakfast and coffee outside with the church bells ringing, surrounded by mountains and a fast moving stream right outside our door made this place perfect for what we were looking for. Super place!!!
yes internet is not free
The location. Yes, it was to hot though the website said it's air conditioned hotel.
Very clean hotel and great location from train station. Food was excellent and hotel personnel very attentive Not really
Excellent location close to the Interlaken west station. Good comfortable rooms. Clean hotel with a good restaurant. No free internet facility.
The staff is very friendly and cooperative I recommend if possible MiniBar and more TV English channels
Comfort of the room, staff, free internet
The location, very near to the rail station, was ideal. The accommodation was extremely comfortable and we were made very welcome.
Nice hotel staff and free internet. Location is good and also very good breakfast. Nothing
clean, quiet, convenient, nice service
The location is excellent 2 minutes walk from west train station. Hotel Staff are very friendly and helpful. Room size was ok and it was clean with good furniture. The room did not have a mini bar