Embassy Suites by Hilton Williamsburg

Every employee was wonderful!

Nothing

Your employees are friendly and helpful.

Happy hour used to have wings or meatballs and a pasta salad or cheeses/vegetable trays.... now, it’s chips, cucumbers, snack mix and different SPICY dips (everyone can’t have spicy or onion mixes).... it was a “unique” combination.... it also should be setup BY the start time and not have guests wandering over waiting for it to be setup at the time it is supposed to be starting..... free drinks should not mean distasteful liquors.... put your desserts on your menu or at least say, Chef’s Choice, so we know you have desserts! The waiters /bartender were phenomenal ..... I remember the Embassy Suites from years ago and it just seems smaller and like there weren’t enough employees for the number of guests in the evenings.... or maybe, the Richmond location has more structure.... The employees were GREAT and friendly. It was kind of obvious cost savings changes have been made. The chairs in the lounge are ripped and worn. Tables sit higher than the sofas. Needs replacement furniture / repair. Trim was loose on walls and at the elevator. A worker was glueing the elevator trim back on and pushing down with his hands vs using clamps to ensure would stick properly. Just interesting..... Water takes a while to get hot. A/C can’t keep up with too many patrons evidently. Room got hot quickly. TV works very weird.... need regular cable or TV guides/ ,channel guides in room. Took a while to figure out how to see the guide. Only one remote but two TVs in different rooms. Hotel kind of off the beaten path ... industrial looking. Not used to that with an Embassy Suites. Need local attractions maps (you are here.... directions to Outlet Mall, Captain George, Colonial Williamsburg, etc.)

Eggs was great bed was wonderful

I wish that Embassy Suite had a jacuzzi like some of the other ones

The breakfast was exceptional!

Managers reception is awesome and the rooms are comfy!

The pool area is too cold