Willow Grove Hotels

Hotel was quiet and the rooms were clean and sufficiently large

I wish they had given me a room on the upper floors

Not much, alas--the front desk folks were nice.

The hotel feels like a Motel 6 with Hampton decor sprayed on—bad location (next to a train line--woke me up at 5:50 am) and lots of cars, and a in-room air-conditioner that was loud enough to keep all but the most dedicated of sleepers away from a good night's rest. There's a clear lack of competition in the area, which is the only reason this place can survive (or so it seems)

Quiet location and quiet rooms, very comfortable.

Clean room and friendly staff

Really noisy near the elevator

It is a lovely hotel, middle of the road, clean, restaurant next door nice atmosphere great bar food.

Staff very rude to my companion, very rude.

Comfortable bed and working space.

The curt tone of the late night/early morning front desk staff.

Location

Room devour. Stains on carpeting subpar bathroom. Cheap bed clothes and pillows. Old kitchen

Everything

No

Everything! It was literally like an apartment versus a hotel. It was very nice, very clean, and totally felt like home even though we were only there 2 nights.

No, there was nothing we didn't like.

clean, has what you need

The receptionists were nice.

It could've been cleaner. The whole place smells of stake cigarettes.

This way the worst experience. Filthy dirty! In disrepair! I have more than a dozen photos ad proof. The smell of mildew, and the mini fridge did not work either. The carpet was so filthy it made my feet dirty and had to wear shoes at all times. Everyth

Everything about this experience was unacceptable to the point that I intend to file a formal complaint with the Better Business Bureau.

It was close to where I was visiting

VERY dirty, and moldy. Paper was falling off the walls and half of the amenities in the room didn't work.

Had no heat or a c but when I talked to staff they didn't care the place had cig butts everywhere outside the staff don't care and aren't helpful sad used to be a good place to stay

Good sized room. Everything worked as it should.

Lots of noise- there must have been a dog show in the area and even though I didn't see any dogs inside the hotel, they were outside and barking all night long. Many of the guests appeared to be part of the dog show. Probably not an issue other times. Also the plumbing made strange sounds. The bedding in my non-smoking room smelled like smoke and I had to spray everything down with Febreze.

Clean

Place is dated. Laundromat with breakfast area is a joke. Cant imagine buying or eating cereal in a room that smells totally of detergent. Give me a break.

Clean, comfortable, front desk very nice.

Breakfast was listed as being included on the reservation, after settling in at the hotel, I was advised that breakfast is NOT included, had not brought snacks/food for breakfast, since reservation had listed breakfast was included. Even just toast and butter with coffee, tea would been nice. To MANY DOGS. No restaurant within walking distance.

Very noisy and loud partying guests. Both in hotel as well as arming lot. Not a representative hotel for conducting business.

We only stayed one night but it was well worth it.. Very spacious, clean, comfortable, good location , free parking.. Perfect for a weekend getaway ... I would definitely go back

No complaints

I did not like any of this hotel. I didn't like the double booked wedding, I didn't like the loud annoying drunk crazy atmosphere at 12:30, I didn't like the clueless and non helpful desk attendants. I did not like it here. The front desk was useless and had no idea how to handle themselves.

Best hotel I've ever stayed at. Best staff, best amentities. Amazing breakfast.

absolutely nothing.

The room was clean and comfortable.

When attempting to check in, there was no one at the desk for over twenty minutes and no way to get in touch with someone. Ourselves and another guest stood there waiting while the attendant was nowhere to be found. Also, I got a touch of food poisoning from the continental breakfast. So, if you are susceptible to food poisoning as I am, stay away from the sausage and eggs.

Very nice facility. Desk staff was amazing. Room was very nice.

Bathroom faucet broken. Squished roach on the inside of bathroom door jam. Price point could be lower.

Ac was loud, the door handle was not working properly

Had stayed here previously and don't remember the A/C problem and chose to go back again. I'd probably go return.

Air conditioner noisy and cycled all night waking me up. It blew across the bed...when it was running, too cool, so had to cover up. After it stopped, it was too hot, had to kick off covers. Finally at 2am I got up and turned it off! It was not a good night's sleep! Minor problem, only one of the two elevators was running making wait time very long. Heard many complaints from fellow riders about how long they had to wait and how crowded it was once the elevator stopped.

The hotel is nice and staff is Great.

Nice hotel but dust on the coffee maker and table.

The staff was very friendly and quickly checked me in.

Even though I told them late check out at my check in time but the house keeping was knocking on my door at 1030am. The tub wasn't draining and it was half full and half empty by the time I got done showering. Very annoying.

We checked n late at night. While I don't remember the name of the person on duty, she was nothing short of fantastic. A friend who we were visiting met us in the lobby that evening. we sat and chatted until 2 AM. The lady on duty brought us snacks!

The room was spacious and clean. I had gotten Lasik surgery at the clinic next door and spent the night here to heal. Staff was very accommodating and guided me through the halls when I couldn't see. Would definitely recommend this place.

Very friendly and helpful staff

Got a non-smoking room that stunk like smoke. The front desk made the situation right.

Air conditioning

There was a dried booger on the shower curtain. The bed wasnt comfy at all. Not enough pillows

It is close enough to the city in a nice area

Hallways smell from smokers. The non smoking room smell was ok

Comfort, location and staff

No

Location to the turnpike

Polite staff,clean rooms,updated lobby, comfortable bed, large room. Highly recommended and I will go back again

The room was pretty clean as was the hotel itself. Perfect for a one night stay with our two young boys for our trip to Sesame Place

The pool was under construction which wasn't stated when I booked the hotel so my kids were a little bummed. Additionally my shower was dirty and the fridge wasn't emptied after the last guest, there was an egg in the fridge when we got there

We booked 2rooms only they had us only registered for 1 , we had to take a smoking room because that is all they had. The woman at the front desk went up and sprayed it before we went in and help me carry my bags..

The staff is very friendly, the rooms are clean, flat screen cable tv....best deal around for staying at Parx casino

Close to the main road, shopping and the Pa. Turnpike.

The fact that I stayed one night and left and there was no refund for the additional two nights.

The place smelled of old cigarettes despite being smoke free. The bathroom was dirty...the tub had mold and the toilet had pee stains on it. We only had to stay 7 hours to rest between our trip and I would've changed the hotel if it wasn't 3am and if I didn't have my 1yr old. I would've had a better experience sleeping in my car. The staff was non existent you had to wait for someone to appear for check-in and check-out. The pillows were old, the linens were stained and the whole place was just really outdated. I would never recommend this place to anyone.

The room was filthy: elevators broke, stains on the sheets and comforter, A/C was broken, TV got 2 channels only, mini fridge leaked, bathroom rusty, trash was in the dressers etc.This hotel is in desperate need of renovations and don't even think of asking for a refund. This really should be a cheap motel instead of a choice hotel brand. Definitely not worth what they are asking you to pay nightly.

Room service and suites beds r ok

Staff could have been WAY MORE HELPFUL AND ACCOMIDATING

Mold in bathroom the bottom four inches of the shower curtain was molded we took pictures we told front desk literally looked at me with a blank stare and there was nothing she could do no name tags said her name was 'deep'

The area was horrendous. And the room was missing the iron and mini fridge

While it was close to the event I was there for, it lacked in some areas. The sheets were clean but definitely itchy, my bags had been gone through, and you only feel safe leaving your car in the front lot even though there is few spots. As a whole it served its purpose and I have definitely seen worse. If it hadn't been clean I would have just left.

had a microwave

rusted constantly running toilet.

The rooms [I asked to switch] were malodorous. The room I was switched to smelled worse than the initial room so I stuck with what was behind Door #1. The television channels were mislabeled and the reception was poor. Finally, the mattress was shall we say not designed for "extended stay" in that it was very bargain basement in terms of quality.

The staff were all super friendly and eager to help. The rooms are small but plenty big enough to sleep and have some walking space. EXCELLENT location. Wonderful restaurants and nightlife steps from the door but not overly noisy. Historic areas were within walking distance. Old City was walkable, but a bit farther than some may be comfortable walking however Uber is available within moments of request. The rooms have had a makeover, not the best quality contractor as some things are coming off the wall but overall the appearance is nice for a budget friendly hotel.

No fans and no room air conditioner. The AC/heater is controlled from each hallway. Our room was stifling hot so we walked the two blocks to the Target and picked up a $20 box fan. The front desk girl turned the AC down even more which helped the temperature greatly and our fan kept the air circulation going and dried our hand washed laundry.

Very convenient location and helpful staff.

My room had a window without a view; therefore the room did receive direct sunlight. As I didn't visit the city during vacation, this was not a big drawback.

Hi price for overnight parking!

Excellent location, with many stores and restaurants in easy walking distance. Very classy lobby and dining area.

Overall the bed was comfortable and the cable was enough to get me through the week.

The shower curtain had a large stain on it. The carpets needs to be vaccumed. Really needs to be cleaned better when guess arrive.

This days inn was great my son and I stayed there for two days while we went to sesame place. It was very close to the amusement park and the price and service was great I would definitely recommend.