Willow Street Hotels

Very nice. Hosts were very cordial and helpful. Breakfast was good. Bed very comfortable.

Air conditioner in master bedroom after a certain hour at night could not be lowered. A bit uncomfortable during night.

I actually went looking for this property because i remembered staying here with my parents 40 years ago. The place is largely the same and it was a trip down memory lane, so to speak. Strasburg is a lovely town and the Inn is quaint, although some of the fixtures are getting a little dated. Still, it is a very nice location and a very friendly staff. The view of the farmland is lovely. My wife and daughter were reminded of a Methodist Church camp we have visited before, although this is not quite that rustic. You won't get the heavenly shower or bed that high end hotels will offer, but it is clean, comfortable and cozy.

The only thing that was a problem was our reservation was for two rooms with Kings and we were initially given 2 rooms with 2 doubles. They were able to move us for one of the rooms. Only a slight inconvenience. We also made the mistake of staying at our table at the restaurant (outdoor dining) way after dark. It got a little buggy. Not like a swamp, but more than we wanted, so we went inside to finish.

Staff was nice and the room clean

The seating at the booths are not comfortable.

I arrived to check in, delighted to find I received a free room upgrade. The room was just fabulous, impeccably clean, the amenities, and so on. Would most definitely return.

I cannot suggest anything to improve the hotel or its services.

Beautiful surroundings Interesting bar Location is very convenient without being congested

Room was somewhat cramped but it just added to the character of the hotel by the end.

Central location to the places we wanted to visit. Close to highway but not on it. Friendly staff. Decent hot breakfast.

The pillows were awful. Had 3 under my head and they just squish to nothing. If staying here again definitely bringing my own.

Breakfast was great, rooms clean, lots of parking.

Small room, door slightly malfunction and could not exit without disturbing others when they were sleeping. Slightly pricy for a small room!

You are able to 'smell the clean' at this Inn which is something you are able to immediately notice. This is not a chemical smell but a very comforting, clean, and refreshing scent. This Inn feels like home and has the most comfortable beds I have ever slept in when lodging on vacation. Most of what you may need or may forget when vacationing is accommodated for and the staff is very friendly. This was my second time staying at The Country Inn of Lancaster and after this second wonderful experience, just as the last, I will not stay anywhere else!

The only thing I can think of to write here is that, as a country inn may have, the floors in the lobby are very slightly uneven due to a rustic-feel which may make walking through with walkers or wheelchairs momentarily uncomfortable but this is not the only entrance and I am certain that the staff can accommodate any need!

On Rt. 30, close to the shopping outlets. Breakfast provided. Homey atmosphere.

Lots of business travelers. Upper end place for town. front desk very helpful and a beautiful young lady.

Bar was pretty dead . went out to a few of the local spots within walking distance.

we were well taken care of during the blizzard. Staff was very accommodating. Restaraunt good was very good.

Wishing they would've actually opened the Restaraunt and served breakfast for those of us STUCK bc of the 32" of snow. Continental breakfast gets old fast and is unfulfilling. Also, they could've offered a discount on food and room feed to those of us stuck there. I asked. It wasn't an option. Floor creak when someone is room above you. You hear walking, showers, and toilets flushing.

It was everything I hoped for

No

Staff was friendly and helpful.

Hotel is still under renovations, but coming along nicely. As of 7/30/16

That breakfast was included. The selection was good.

Only one elevator. Halls could use vacuuming. Ice machine on first floor only.

This hotel is obviously very busy, but it is also very well-maintained. The staff is very courteous and helpful. Very comfortable for a business trip.

Frequent soccer tournaments in the area mean excited kids roaming the halls in the evenings, and the doors to the hallways are not very sound-proof.

The breakfast buffet was terrible. By the time you get your food to the table everything is cold. Had to wait 15-20 minutes to get scrambled eggs.

I left a bag in the room and it was returned to me with no problems.

The air conditioning was not working and the bathroom light and fan are on a motion-sensor - blazing light and fan are what you do not need in the middle of the night!

Location is great.

location

Old hard boiled and stale toast for breakfast , blood and fecal matter in shower , and roaches

Location, friendly helpful staff, clean, good breakfast

Upon arriving, the check in person was not dressed appropriately for the job. When we got to our room and began to get settled, I found the tissue box nearly empty in the bathroom and a bottle of half used shampoo in the shower. The floor appeared unvacuumed. No mattress protectors on beds with very thin sheets. When I was leaving, I found my door didn't lock. I went to find the front desk person and she came up. Me and my 3 children stood in the hall awkwardly waiting for her to fix it. About 20 minutes later she finally changed our room. So we had to pack our stuff back up. Second room was cleaner and generally okay. Tried to get extra towels at 8:30 pm. No one was to be found. Check out in the morning was completely impersonal. There was a note with a sheet for me to cross off my room number. We won't be staying here again.

We don't normally stay at Best Westerns, but the reviews online were what had us. I gave them 5 stars all aroud from cleanliness, to amenities, to overall comfort. We were all extremely impressed.

So many people were staying at the hotel the weekend we were there, making parking difficult. But that isn't really the fault of the hotel.

Loved the complimentary chocolate at checkin and free icecream poolside 2-4pm daily.

The hotel is very close to all attractions and shopping. There is a view of the farms around the hotel that is pretty.

Didn't like to hear "barking" dogs at night (pets allowed) and room was not made up one day.

Accross the street from Lancaster Host Resort

Location was good for what I wanted to do.

Mattresses were very hard. Stains on sheets. They had complimentary coffee, with powdered creamer that was so lumpy I could barely get it out of the container. The lobby was locked the first morning when I went for coffee. The owner/manager or whoever he was came out in a t-shirt and what appeared to be long plaid boxer shorts. The owner/manager's residence apparently was behind the room I was in, and I could hear voices, a kid crying, etc. There was an ice bucket, but no drinking glasses, and since the lobby was also locked when I checked in I did not want to go back outside to the lobby to get a drinking glass. I also have what appears to be some bed bug bites. I was there 2 nights...there was no maid service on the day between the nights. Not worth the money.

Very bad Attitude owner. who doesn't know how to great guests. internet never connects, Shower suddenly gets too hot, enough to burn you. No respect to guest's complain.

Very bad Attitude owner. who doesn't know how to great guests. internet never connects, Shower suddenly gets too hot, enough to burn you. No respect to guest's complain.

The cleaning staff were very friendly

The half eaten Twizzler by my bed didn't give me much faith in the cleanliness of the hotel as a whole. The front desk staff were basically non-responsive. The free Wi-Fi was essentially worthless. I still had to drive over minutes from my event...

Good location, clean room and very friendly staff.If I visit again to this location definitely will try to stay here.

Room was comfortable.

Hotel did not answer evening calls regarding late check in and front desk was closed when we tried to check out at 7:45am.

In the outlets

When I got a pool side room they didn't tell me they were gonna close it the day I checked in .....I got thr room as a convince for one in our group to use the pool was VERY upset..

The room were so clean!

The maintenance worker guy was nice. He got a roll away for me & was polite. The girls at the front desk were friendly and helped w extra towels and any questions I had. They felt bad for my experience I had w the manager there.

The guy who is the manager there checked me in. I asked if I could check in at 2pm. He said if I did check in early I would have to go up to the next floor as the room I was to have on the 3rd floor wasn't ready. Fine I said. I had 2 little children w me. Mind you, they carried their stuff up several sets of stairs as the elevator was broken. I went up to the room, AND SOMEONE ELSE BELONGINGS WERE IN THAT ROOM. I could have robbed them if I wanted to. Are you kidding me?? How does this happen?? I go back down to the front desk to complain to not have him apologize to me for the inconvenience but to have him reply back well then check in is at 4pm. I checked my key card at the dash and said I'd be back. I came back at 7pm!! 7pm!!! And I had to wait 40 minutes bc no one knew what rooms were open and what was not clean. I'm sorry but that manager should have had me assigned to a room come 4pm. I should NOT have to wait 40 minutes for a room w 2 little kids. Needless to say I will NOT be back to this facility. This building should not be in operation. They need a manager who knows how to run things. If that hotel owner knows a thing or 2 he would fire him, hire someone who knows what they are doing and then enhance the computer system so there is never an issue w going into a room that someone never checked out of. Also the elevator was out. It's been out for some time, you can tell w some of these comments. How long does it take to get that fixed? Also there was all kinds of clothing out back all over the place. The back side of the building is all over grown and not kept. It's disgusting. Not to mention men's underware out there and all kinds of stuff. So nasty. I will never stay here again and never recommend it.

Great bedding. Quite room. Great hot tub. Good free breakfast.

This is minor but while staying in adult rooms only a little inconvenient to get to room. Fine for my husband and I but anyone with walking issues might not want this room. Did not care for brand of coffee.

The hotel itself is lovely and immaculate, located in a peaceful and relaxing Amish countryside setting. Our room was spacious and beautifully decorated. We especially enjoyed the hearty, Amish style breakfast each morning and the large swimming pool.

There was not one thing to dislike.

Will never go back to this place.

They charge more than $400 to my credit card -identity theft made purchases to two websites. Horrible to find out when I got home that on top of paying for the night the took my car to make online purchases of car equipment and fabric store. Please be aware when you use this facilities!!! Very Upset with this place!!!!!!

The location was fine

It stunk of cigarette smoke, we had to get a plunger to fix the toilet, the staff was inattentive and rude. The staff didn't care how horrible the room smelled and never offered us another room or any help to get rid of the smell.

Clean

Clean but rooms are dated