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friendly and helpful staff; good service.
Excellent service. Very nice and clean hotel. The hotel didn't have my reservation when I arrived. I called Kayak and after about 15 minutes on the phone was able to straighten things out. No apologies from kayak, which was disappointing.. But the situation at the desk was handled very well.
After my flight was unexpectedly canceled, I needed to find a place to stay that was near the airport and offered services like shuttle rides and had a restaurant. The Hilton Garden Inn fit the bill. My room was comfortable and reasonably priced and my dinner in the hotel restaurant was excellent. I felt that the pool area didn't really warrant the title "spa", but it was still a nice area, overall. I also wish that the convenience store are had offered more than just food.
I was happy with the facilities at the Hilton Garden Inn, nice and clean for all the time we were there, but we only really slept there. What I was floored by, was the response of Timothy Grant, the Director of Sales, when I told him that I had forgotten my suit jacket at home and was going to a meeting... Tim actually gave me the jacket off of his back and offered it to me! This is the kind of over and above personal service that you just don't ever see! Keep hiring people like Tim, he truly cares about his guests! Nothing
Walls are way too thin! Lost a lot of sleep because of a drunken wedding party two nights in a row! No rooms available to switch. If the hotel puts up with a crowd of people in a room like that, not the place I wa t to stay for business travel in the future. I make this trip annually and there are two other hotels right on top of it.
Price No breakfast
Staff had great attitude. It was a holiday evening and I encountered no sour pusses! Beds were so comfortable!. Will return. Ants in pool area. According to night staff, nothing available to address the problem. Annoying, but not enough to ed our swim time.
this stay was due to my daughter and I taking my mom to the airport. Upon check in the front desk attendant was rude, very unfriendly. We asked what time the shuttle would come and he asked when my moms flight would leave. When we said 5, he stated arguing saying no flight leaves at that time. The lobby was so loud from the live music. Between that and the attendant arguing I wanted to just leave but I had already paid for the room online. Front desk rudeness Loud live music at 1am Bathroom needs updated Mattress not comfortable, sheets itchy
We had a last minute request (late check out) and they were very kind and willing to accommodate us.
Clean, neat, and very responsive staff. A pleasure to stay there
The front desk employees were very helpful. The room was clean, neat and comfortable. We couldn't ask for more.
The room was pretty standard, nothing like what some of the past Courtyard hotels have been. Everything was fine, nothing special. Staff was great. What you advertise as a 'restaurant' is nothing more than a Starbuck's concession. If I'd realized that I would have not bothered with breakfast.
Accessibility to Bradley International Airport Liked the convenience and everything about the hotel.
The staff were very friendly and accommodating, parking was convenient, and airport access was great. The free breakfast was an awesome treat.
I really enjoyed how they had a complimentary breakfast and wifi. The staff is very friendly and made checking in and out easier. They also were courteous and helpful. I really enjoyed my stay. I felt that the rooms were a little outdated and could have been a little cleaner. They were by no means dirty but I felt there was some upgrading or refreshing needed.
DAYS INN IS A VERY NICE HOTELS AND I WILL GO BACK. NICE HOTELS.
Just the location The appearance, the entrance to the hotel didn't lock. The hotel is renovating so 65% of the room were left open and dark. I will not be going back to this hotel.
Clean fresh smelling room with comfortable bed Hall way carpet needs changing
The staff was courteous, the rooms were very clean, and the location was central to a variety of attractions. It's suited my needs and my budget extremely well. The room had a bad smell upon entering, so we were forced to use body spray to freshen it up until we could get room deodorizer from the housekeeping staff. Also, the pillows were small and hard, so I would recommend bringing your own if possible. Other than that, I had absolutely no complaints about the room, the staff, or the amenities.
Friendly staff, rooms decent Tv kept going off and on.,
This two star hotel was a good value for the price. The room was clean, the bed was comfortable, and location great. I slept through the breakfast so I can not speak to it and my only disappointment was a cigarette burn in the blanket. The furniture is a little dated.
The hotel was a great place to stay for the price. We found the room clean and spacious with everything one would need. It had a fridge,microwave,coffee maker,hair drier, flatscreen TV and a comfy bed. The location was ok.It was right off of the highway. We didn't dislike anything. This hotel was a good yet affordable place to stay.
I was happy the room didn't have any bad smells. Seemed pretty clean. Cracker Barrel was just down the road. Price was right. Outside the sliding glass doors to the room there was a huge amount of cigarette butts all over the ground. Gross. Breakfast was not very impressive, coffee was awful.
Location is convenient to I91. Rooms are decent size for the price. Free breakfast is tolerable. Never close parking due to their shuttle and employees/owners using front spots. Halls are gross and always noisy. Stuff missing from room after cleaning, even with the do not disturb flag on.
Location cannot be beat. Hotel is older, but the rooms are okay for the price. Free breakfast is tolerable. Do not Disturb hangers mean nothing, housekeeping comes in anyway. Took personal items-towels, cash and jewelry. Mgmt did nothing and barely speaks English. AVOID!
The proximity to BDL was great. The continental breakfast was as expected. Housekeeping didn't make the bed. The bathroom was gross, and no one was at the front desk in the middle of the night. The lady that helped us at check out was super nice, but said the owners of the hotel are foreigners that don't understand USA norms.
There was used soap and shampoo in our shower which tells me it was not cleaned and there was a cockroach in the sink
Staff was friendly, responsive and accommodating. Location was great for day trips while visiting family. Will look forward to staying when the outside pool is open. Grounds keeping around the hotel would have improved the overall impression of the facility. Lot of cigarette butts discarded around the lower level rooms that abutted the pool -- yuck.
Everyrhing...was clean and nice!! No
Everything was great no issues Everything was great no issues
Every time I stay there. There's a problem Was told they would save my room for the next day they took all my stuff out of the room and threw away 30 dollars worth of food. Disgusted
Location Ok, first of all...although the rate may seem like a great deal you will soon find out that an additional fee will be charged for internet (charged for each computer), and for microwave and refrigerator use(really)...second of all, although many websites still say "free shuttle" for this motel, this is the only motel around without a shuttle so calculate an additional $20 taxi fee to your room rate. Finally, my wife and I were interrupted by a drug addict knocking on our door at 1:00am looking for "good times" and refused to leave until we "got him high" He continued to knock on the door for 10 minutes...When I told him I was calling to cops he said "do what you got to do but you know you owe me!..I'll be back!"...(the rooms have door directly to outside, no security)... The motel manager said she was calling the police but the police never showed...she told me "they came by but saw nothing so they left." We were never questioned by the police or even saw them arrive at all. We decide to go to another motel, ...and only when I threatened to contact the news about our experience did we get a full refund...This review is no joke, sour grapes, or an exaggeration...do yourself a favor and stay away. -Joseph
I liked the close proximity to quick serving and quick eating restaurants and the closeness to the airport. I disliked everything else - the room smell, dirty sink, clogged sink drain, poor shower head, lack of hot water, no microwave, internet you must pay for per device, dirty doors and walls.
Rooms were well maintained. Check in and out was efficient.
Great value. location
A good balance breakfast. Punctual shuttle to airport. Comfortable bed.Good shower water pressure. Booked a non smoking room, and got a non smoking room on a smoking floor. Assured by desk clerk that the room would not have a smoke smell. Wrong. A non-smoking room on a floor of smoking rooms and hallway is going to smell like tabacco smoke. While the offer was for a non-smoking room, I had no choice but to accept the reservation. However, I find it a bit deceiving not to fully explain/disclosed that a non-smoking room is on smoking floor until upon arrival. Due to this experience, I will not recommend La Quita.
Convenient shuttle to and from the airport. There were stains on the bedding. And a hotel employee was banging on my door at 6:30am and before I could even get up she used her key and started letting herself in! Luckily the latch was on and she couldn't open the door, and she finally yelled 'oops, wrong room. Sorry.' It was awful.
Clean and comfortable
Hotel efficiently set up for the traveler. Older but well maintained. (have stayed at several other hotels in the area-- of comparable price but not of equal quality) Liked that there was an actual wall thermostat to control heat/cool, the remote had a guide button, their computer had shortcuts to easily print out boarding passes, it was clean behind the bed/ bedside tables!, ..... Re breakfast: wish the hotels would use paper plates/cups and have more wholesome wholegrain breakfast items.
If you need to stay close to the Hartford-Bradley airport this is the place to stay. They have a goof breakfast and free transportation to and from the airport including the rental car facilities. Great value. Nothing.
Good location, staff was friendly and helpful Room was dated. Sink had cracks, floor tiles terribly worn. Breakfast normally is decent in LaQuintas, but today waffle batter had a sour taste
Clean but light on toiletries. I did really enjoy the relaxing screensaver on the TV after a long trip. Great deal for someone just looking for a place to stay, get up and go. Seems popular with flight crews. I also liked that the hot water for tea has a separate source and is untainted by coffee. That is a rarity in the hotel breakfast bars. In fact, given a choice of hotels for another night, I came back. I hate it when the tea water tastes like coffee.
The staff was so attentive and eager to please but not overbearing. They treating us with such respect and help me out when I needed it. Also saw them doing the same for all the other guests. I liked everything
Clean, great atmosphere, and convenient amenities. Fairly quiet considering it is near the airport. Ice machine on our floor was out of order as well as one of the elevators. Shower door in our room did not seal shut all the way, resulting in water all over bathroom floor. The woman at the front desk told us to use our towel to dry it up and had new dry towels brought to us.
Because we booked on "Bookaroom" we got charged $60.00 more. Call them directly - don't use kayak or an online
Good place to sit down relax and wait for your flight and stay in the hotel and grab a bite to eat was perfect for my situation waiting for my flight.
The staff was extremely friendly, and very efficient. The bed in my room was a little "saggy".
Representative at the front desk was professional and polite. The fire alarm was set as a result of some inconsiderate person or persons smoking cigarettes in the hallway. Everyone had to evacuate the building while wfd investigated. The hotel management did not offer patrons any discounts as a result of this interruption. I do not know whether or not I would stay at this hotel again.
Free continental breakfast would have been great. And the pool should have been open after we got back from the fair. I would have slept better.
They claimed that they had not received the reservation information from Bookings.com. After a phone call to Bookings.com, they finally gave me a handicapped room as that was the only room available. The price of the room was exhorbitant for the level of quality.
No hot tub AC didn't work Key cards didn't want to work about 50% of the time
The gym (free headphones provided). The location was close to the highway. Outdated hotel. Stayed at a Double tree in Binghamton NY 2 weeks before, and for spoiled by the ultra-modern facilities there..this hotel needs serious updating.
Very clean and comfortable I had to catch an early shuttle (5:30am) to airport and complimentary breakfast was not set up yet
The quality of the room for the price
Big comfortable beds, clean rooms, wonderful staff, great rates
We were thankful to have a complimentary breakfast each morning, and coffee available at all times.
The hotel was a moderized hotel that had a comfortable at home feeling. I traveled as a single woman with heavy luggage. They worked to get me a first floor room (there is no elevator). Airport pickup was very efficient (I left at 5:00 a.m.) The heating system in the room was faulty. It took 4 hours to be warm.
24-hour airport shuttle bus service breakfast
This hotel has 24 hour shuttle (free) to and from the airport. It is basic, cheap lodging with average ambiance for what it is. The desk staff is very welcoming. If you don't have a car you need to know not much is in the vicinity - McDonalds was about it.
Close to Bradley Airport and convenient affordable parking.
close to airport, easy to get to on shuttle bed was too soft. you sank into it and had trouble moving and rolling over
It was very comfortable. Clean, homey. Close to the entrance and breakfast room. Staff were charming. The fast track picked me up within minutes and took me to the convenient restaurant.
Proximity to Bradley Airport; its price; the free shuttle to and from airport; ability to leave my car for four days at $6. a day. Nothing disturbed me. The staff was courteous and helpful. The facility is not especially attractive but it is a bargain.
This guest did not leave comments about this hotel.
20 minutes away from equine affair. Cleaning staff very loud in early morning wanting to come clean room while still sleeping. Checkout is 11:00. U that is usually when the room cleaning starts at hotels I have been in the past. Also checkout was unable to get hard copy of receipt.
Convenient, comfortable, clean No
Location Beds are awful Toilet ran all night Bathroom fan sounded like a Boeing 747 Carpet was matted and nasty Breakfast was awful Secure doors (exterior) were not secure Staff was very nice!
Second stay at this property, satisfied as before. Room could use a little touch up or renovation but was clean and everything functional. Definitely a good value and location.
Very nice and clean place. Has an indoor pool which is quite recommendable for the season. No complaints at all
Big room plenty of parking. We stayed 2 days room was far from the frontnone available. Yet the parking lot was empty.We called wakeup call phone didn't work so we ha to walk abut 3 city blocks to front desk. Breakfast was disgusting eggs ext salty. Coffee want readybagels lik a roc
This guest did not leave comments about this hotel.
Close to the airport. The hotel was in very poor shape. Pealing paint in the room and broken window. The staff was not friendly and the breakfast was very poor and unattended. Most items were not stocked and Inwitnessed many guests digging through cupboards to find items.
Location. Close to interstate Dirty bathtubs, dirty windows, doors outside didn't work, wifi didn't work not lights at the end of parking lot.
Good value for the proce Staff was not very engaging. Has a damp smell to the rooms.
This hotel was scary, deserted and very dirty. I was scared to stay there and almost left when I saw the condition. Definitely a one star hotel not a three star.
Hotel staff was very helpful. No ground floor rooms were available & had to bring our bags up stairs to our room. Wish I had known. Not the end of the world, just a little inconvenient.
it was inexpensive and clean
I chose this facility because the web site indicated a Resteaurand and Lounge. Neither was in operation.
Awful.... Unfortunately, it seems that the Bradley hotel has experienced difficulties, and the morning I left (Aug. 27) it was closing until further notice. At least I had a hot shower, but no breakfast as advertised.
The only thing i liked was the quiteness of the place., Yes there was no TV service during my 2 and half stay
I liked the way I was treated by the staff at the hotel: Friendly and ready to serve. I was pleased with the cleanliness of the room. It was a bit hard to find. Directions were not the fault of the hotel or your web site
Quiet, comfortable, friendly staff, access to local shops and convenient location. Breakfast choices were acceptable but not as fresh as I'd like. The person taking care of the breakfast area spoke only Spanish so when I asked her for help, she was unable to respond.
clean and that wheelchair accessible room was truly wheelchair accessible ... wide doors ... plenty of room in room and bathroom nothing
Desk Clerk extremely friendly . Room was spotless and entire hotel was immaculate.. Would definitely stay in this hotel on my next trip to CT No
The proximity to where I needed to be that weekend. The staff is great, very friendly and the rates are VERY reasonable! They don't tell you where the room darkening shades are. They are BEHIND the sheers, but you don't look for them there LOL.
The staff was very friendly, both the night shift and the morning shift.
Unable to use the comfort card.
location to where I was working for the week. The room smelled of cigarette smoke. I learned that they had just converted the entire floor from smoking to non-smoking rooms only a few months ago and the smell was still there!!!
The front desk staff was awesome!!! So kind and accomidating. The location was great for what we needed. The room was gross. I'm aware of how little I paid, wasn't expecting anything spectacular. Only needed a place to sleep and shower before an event a few miles away. Sheets were wrinkled and musty.Saw pile of dried puke on rug while packing. Won't be back.
convenient location desk personnel, room poorly furnished
easy to get to. Woman at front desk very helpful room inviting, and clean.
Staff was great. Bad treadmills.
Proximity to Bradley airport, easy access from the highway. Furnishings are dated, hotel is in need of a sprucing up.