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Price No breakfast
After my flight was unexpectedly canceled, I needed to find a place to stay that was near the airport and offered services like shuttle rides and had a restaurant. The Hilton Garden Inn fit the bill. My room was comfortable and reasonably priced and my dinner in the hotel restaurant was excellent. I felt that the pool area didn't really warrant the title "spa", but it was still a nice area, overall. I also wish that the convenience store are had offered more than just food.
Staff had great attitude. It was a holiday evening and I encountered no sour pusses! Beds were so comfortable!. Will return. Ants in pool area. According to night staff, nothing available to address the problem. Annoying, but not enough to ed our swim time.
Walls are way too thin! Lost a lot of sleep because of a drunken wedding party two nights in a row! No rooms available to switch. If the hotel puts up with a crowd of people in a room like that, not the place I wa t to stay for business travel in the future. I make this trip annually and there are two other hotels right on top of it.
Excellent service. Very nice and clean hotel. The hotel didn't have my reservation when I arrived. I called Kayak and after about 15 minutes on the phone was able to straighten things out. No apologies from kayak, which was disappointing.. But the situation at the desk was handled very well.
friendly and helpful staff; good service.
I was happy with the facilities at the Hilton Garden Inn, nice and clean for all the time we were there, but we only really slept there. What I was floored by, was the response of Timothy Grant, the Director of Sales, when I told him that I had forgotten my suit jacket at home and was going to a meeting... Tim actually gave me the jacket off of his back and offered it to me! This is the kind of over and above personal service that you just don't ever see! Keep hiring people like Tim, he truly cares about his guests! Nothing
We had a last minute request (late check out) and they were very kind and willing to accommodate us.
this stay was due to my daughter and I taking my mom to the airport. Upon check in the front desk attendant was rude, very unfriendly. We asked what time the shuttle would come and he asked when my moms flight would leave. When we said 5, he stated arguing saying no flight leaves at that time. The lobby was so loud from the live music. Between that and the attendant arguing I wanted to just leave but I had already paid for the room online. Front desk rudeness Loud live music at 1am Bathroom needs updated Mattress not comfortable, sheets itchy
The room was pretty standard, nothing like what some of the past Courtyard hotels have been. Everything was fine, nothing special. Staff was great. What you advertise as a 'restaurant' is nothing more than a Starbuck's concession. If I'd realized that I would have not bothered with breakfast.
Clean, neat, and very responsive staff. A pleasure to stay there
The front desk employees were very helpful. The room was clean, neat and comfortable. We couldn't ask for more.
Everything was wet great but me and my girlfriend noticed a sewage smell coming from the bathroom. So bad that we kept flushing the toilet and eventually had to close the bathroom door because we were unable to sleep.
Clean, comfortable, great value.
I really enjoyed how they had a complimentary breakfast and wifi. The staff is very friendly and made checking in and out easier. They also were courteous and helpful. I really enjoyed my stay. I felt that the rooms were a little outdated and could have been a little cleaner. They were by no means dirty but I felt there was some upgrading or refreshing needed.
The staff were very friendly and accommodating, parking was convenient, and airport access was great. The free breakfast was an awesome treat.
Accessibility to Bradley International Airport Liked the convenience and everything about the hotel.
For the price it was not what I expected. Very pleased and would most definitely go to this one again if I'm ever in this area! Put me in one room but the bathroom had not been clean. Staff handled the situation professionally and have me another room.
Price location breakfast
Breakfast n nice rooms
The 'secure back door' was never locked. Room service did not make beds (they don't offer that?!) Key cards had to be reactivated every night when we couldn't get in our rooms. Hotel clientele was very 'adult and inappropriate'. Very uncomfortable.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location Breakfast was covered in paper plates. One side of toaster don't work. Front desk manager very rude. Rooms has syringe in draw as well as pill bottles. As a customer you want to make sure they at least have a good hospitality.
Rooms were not clean. After seeing the first room I asked for a new room. The new room was a bit better, but I did not get under the covers and slept with my clothes on.
Convenient to highway. Allows pets. Room was spacious and comfortable and had fridge and microwave. Fitness center equipment was out of order.
Convenient access to highway The heating system was not working properly. It took many hours of being on highest setting before room reached comfortable temperature. Bathroom was always ice cold.
Was ok for the price and location
This guest did not leave comments about this hotel.
Great value. location
Good location, staff was friendly and helpful Room was dated. Sink had cracks, floor tiles terribly worn. Breakfast normally is decent in LaQuintas, but today waffle batter had a sour taste
If you need to stay close to the Hartford-Bradley airport this is the place to stay. They have a goof breakfast and free transportation to and from the airport including the rental car facilities. Great value. Nothing.
Hotel efficiently set up for the traveler. Older but well maintained. (have stayed at several other hotels in the area-- of comparable price but not of equal quality) Liked that there was an actual wall thermostat to control heat/cool, the remote had a guide button, their computer had shortcuts to easily print out boarding passes, it was clean behind the bed/ bedside tables!, ..... Re breakfast: wish the hotels would use paper plates/cups and have more wholesome wholegrain breakfast items.
Clean but light on toiletries. I did really enjoy the relaxing screensaver on the TV after a long trip. Great deal for someone just looking for a place to stay, get up and go. Seems popular with flight crews. I also liked that the hot water for tea has a separate source and is untainted by coffee. That is a rarity in the hotel breakfast bars. In fact, given a choice of hotels for another night, I came back. I hate it when the tea water tastes like coffee.
Great value. Got upgraded to a suite. Breakfast above average. I found the mattress uncommonly soft.
A good balance breakfast. Punctual shuttle to airport. Comfortable bed.Good shower water pressure. Booked a non smoking room, and got a non smoking room on a smoking floor. Assured by desk clerk that the room would not have a smoke smell. Wrong. A non-smoking room on a floor of smoking rooms and hallway is going to smell like tabacco smoke. While the offer was for a non-smoking room, I had no choice but to accept the reservation. However, I find it a bit deceiving not to fully explain/disclosed that a non-smoking room is on smoking floor until upon arrival. Due to this experience, I will not recommend La Quita.
Convenient shuttle to and from the airport. There were stains on the bedding. And a hotel employee was banging on my door at 6:30am and before I could even get up she used her key and started letting herself in! Luckily the latch was on and she couldn't open the door, and she finally yelled 'oops, wrong room. Sorry.' It was awful.
Clean and comfortable
Clean fresh smelling room with comfortable bed Hall way carpet needs changing
Just the location The appearance, the entrance to the hotel didn't lock. The hotel is renovating so 65% of the room were left open and dark. I will not be going back to this hotel.
DAYS INN IS A VERY NICE HOTELS AND I WILL GO BACK. NICE HOTELS.
The staff was courteous, the rooms were very clean, and the location was central to a variety of attractions. It's suited my needs and my budget extremely well. The room had a bad smell upon entering, so we were forced to use body spray to freshen it up until we could get room deodorizer from the housekeeping staff. Also, the pillows were small and hard, so I would recommend bringing your own if possible. Other than that, I had absolutely no complaints about the room, the staff, or the amenities.
Rooms were well maintained. Check in and out was efficient.
I liked the close proximity to quick serving and quick eating restaurants and the closeness to the airport. I disliked everything else - the room smell, dirty sink, clogged sink drain, poor shower head, lack of hot water, no microwave, internet you must pay for per device, dirty doors and walls.
Location Ok, first of all...although the rate may seem like a great deal you will soon find out that an additional fee will be charged for internet (charged for each computer), and for microwave and refrigerator use(really)...second of all, although many websites still say "free shuttle" for this motel, this is the only motel around without a shuttle so calculate an additional $20 taxi fee to your room rate. Finally, my wife and I were interrupted by a drug addict knocking on our door at 1:00am looking for "good times" and refused to leave until we "got him high" He continued to knock on the door for 10 minutes...When I told him I was calling to cops he said "do what you got to do but you know you owe me!..I'll be back!"...(the rooms have door directly to outside, no security)... The motel manager said she was calling the police but the police never showed...she told me "they came by but saw nothing so they left." We were never questioned by the police or even saw them arrive at all. We decide to go to another motel, ...and only when I threatened to contact the news about our experience did we get a full refund...This review is no joke, sour grapes, or an exaggeration...do yourself a favor and stay away. -Joseph
Clean, great atmosphere, and convenient amenities. Fairly quiet considering it is near the airport. Ice machine on our floor was out of order as well as one of the elevators. Shower door in our room did not seal shut all the way, resulting in water all over bathroom floor. The woman at the front desk told us to use our towel to dry it up and had new dry towels brought to us.
The staff was so attentive and eager to please but not overbearing. They treating us with such respect and help me out when I needed it. Also saw them doing the same for all the other guests. I liked everything
Because we booked on "Bookaroom" we got charged $60.00 more. Call them directly - don't use kayak or an online
Loved the spacious and thoughtful layout of the rooms, the cleanliness, and the amenities.
The gym (free headphones provided). The location was close to the highway. Outdated hotel. Stayed at a Double tree in Binghamton NY 2 weeks before, and for spoiled by the ultra-modern facilities there..this hotel needs serious updating.
They claimed that they had not received the reservation information from Bookings.com. After a phone call to Bookings.com, they finally gave me a handicapped room as that was the only room available. The price of the room was exhorbitant for the level of quality.
Good place to sit down relax and wait for your flight and stay in the hotel and grab a bite to eat was perfect for my situation waiting for my flight.
Free continental breakfast would have been great. And the pool should have been open after we got back from the fair. I would have slept better.
No hot tub AC didn't work Key cards didn't want to work about 50% of the time
Representative at the front desk was professional and polite. The fire alarm was set as a result of some inconsiderate person or persons smoking cigarettes in the hallway. Everyone had to evacuate the building while wfd investigated. The hotel management did not offer patrons any discounts as a result of this interruption. I do not know whether or not I would stay at this hotel again.
The staff was extremely friendly, and very efficient. The bed in my room was a little "saggy".
Very clean and comfortable I had to catch an early shuttle (5:30am) to airport and complimentary breakfast was not set up yet
Big comfortable beds, clean rooms, wonderful staff, great rates
The quality of the room for the price
Staff was friendly. 1. No phone in the room 2. No hangers in the room 3. Bed had no comforter 4. Ironing board broken 5. Was told that hotel is under new management. That thing will be better after new changes.
Front staff, room size, rate Management was rude, computer usage out in the open.
Nothing! Staff was very unfriendly! They warned me about the hotel being non-smoking yet I could smell cigarette smoke and marijuana smoke when walking in the halls. The fire alarms went off all night during my first night there. Very unclean in the rooms with a musty smell.
The front desk attendant was a very polite and helpful man. Thiis facility is old, run down, and doesn't even feel safe. The lock on our room had been broken and did not look solid after the repair. The tiles on the ceiling were stained and mismatched after repair attempts. The grout in the bathroom was really gross. The carpet was so icky i wouldn't put a bare foot on it. It was truly reminiscent of an crack hotel or a sad, inner-city residence hotel for really poor folks. We took one good look around the room and decided we couldn't sleep there -- even though it was midnight!
Nothing The last time we stayed there the shower was backed up and would not drain. This time they gave us a different room but it was an adjoining room and the guys next to us were very loud all night. I complained about it plenty of times but nothing was done about it.
Good location clean. Being charged twice for the room
Nothing. It was truly awful. 1. Smashed glass in the UNLOCKED side entrances 2. multiple large (human body sized) stains in the carpet in our room and the hallways 3. No blankets on the beds 4. No hot water in the bathroom 5. Leaking roof in pool room
Easy to book online Funky smells, cheap bedding and furnishings, pathetically lousy breakfast with no hot water, old bread and muffins, and watery juice
It was very quiet. No disturbances from staff, or other guests. The side doors to the outside had no way of locking, so anyone from outside could wander in at any time. The key card stopped working repeatedly, so we had to have it reprogramed. The desk clerk didn't bother telling us we could drive to the back side door to load in, close to our room. In stead, we had to walk several hundred yards, through the lobby, & down endless hallways, carrying our bags. Not very convenient, or considerate.
Easy access from parking lot Shower curtain was ripped and tiles on ceiling were loose
Staff was friendly, had wifi. Rooms outdated and felt dirty. Shower didn't drain. Not enough towels which were super thin and rough. Paid a cheap rate but it wasn't even worth that.
convenient location desk personnel, room poorly furnished
Desk Clerk extremely friendly . Room was spotless and entire hotel was immaculate.. Would definitely stay in this hotel on my next trip to CT No
Efficient. Worked for what it was supposed to do. Room was cold when I entered. Room darkening curtains don't cover the window.
The staff was very friendly, both the night shift and the morning shift.
clean and that wheelchair accessible room was truly wheelchair accessible ... wide doors ... plenty of room in room and bathroom nothing
The front desk staff was awesome!!! So kind and accomidating. The location was great for what we needed. The room was gross. I'm aware of how little I paid, wasn't expecting anything spectacular. Only needed a place to sleep and shower before an event a few miles away. Sheets were wrinkled and musty.Saw pile of dried puke on rug while packing. Won't be back.
Proximity to Bradley airport, easy access from the highway. Furnishings are dated, hotel is in need of a sprucing up.
location to where I was working for the week. The room smelled of cigarette smoke. I learned that they had just converted the entire floor from smoking to non-smoking rooms only a few months ago and the smell was still there!!!
Staff was great. Bad treadmills.
easy to get to. Woman at front desk very helpful room inviting, and clean.
The proximity to where I needed to be that weekend. The staff is great, very friendly and the rates are VERY reasonable! They don't tell you where the room darkening shades are. They are BEHIND the sheers, but you don't look for them there LOL.
Quiet, comfortable, friendly staff, access to local shops and convenient location. Breakfast choices were acceptable but not as fresh as I'd like. The person taking care of the breakfast area spoke only Spanish so when I asked her for help, she was unable to respond.
close to airport, easy to get to on shuttle bed was too soft. you sank into it and had trouble moving and rolling over
Proximity to Bradley Airport; its price; the free shuttle to and from airport; ability to leave my car for four days at $6. a day. Nothing disturbed me. The staff was courteous and helpful. The facility is not especially attractive but it is a bargain.
We were thankful to have a complimentary breakfast each morning, and coffee available at all times.
The hotel was a moderized hotel that had a comfortable at home feeling. I traveled as a single woman with heavy luggage. They worked to get me a first floor room (there is no elevator). Airport pickup was very efficient (I left at 5:00 a.m.) The heating system in the room was faulty. It took 4 hours to be warm.
24-hour airport shuttle bus service breakfast
This hotel has 24 hour shuttle (free) to and from the airport. It is basic, cheap lodging with average ambiance for what it is. The desk staff is very welcoming. If you don't have a car you need to know not much is in the vicinity - McDonalds was about it.
Close to Bradley Airport and convenient affordable parking.
It was very comfortable. Clean, homey. Close to the entrance and breakfast room. Staff were charming. The fast track picked me up within minutes and took me to the convenient restaurant.