Pros: Very easy process, agent was helpful, professional, and expeditious.
Jan 10 2017
Couldn't be happier!
Pros: They went above and beyond with my scheduling issues and needing to keep the car for a week longer than anticipated - they let me return it and rent it again in the same visit to save me the huge cost of just extending a contract - this tells me they really do care about saving me money more than making the most profit that they can.
Cons: The location in Key West was awkward to find - the signage is blocked by a palm tree, which, all in all, is what I came here for!!!!
Sep 6 2016
Pros: Excellent customer service and timely pick up at the airport.
Cons: Everything was great
Sep 7 2016
Cons: PIck up in Hartford was a bit unorganized due to limited staffing. I had to wait for an extended period of time before the desk agent could assist me. There was one agent working both the National (?) and ALamo desks and there were at least 3 parties there waiting for assistance. The agent was very cordial and kept us apprised of how she was handling each party and the order in which she was assisting each. When it was finally my turn, the process of picking up the vehicle was very smooth and easy. Drop off was very easy as well. Would certainly rent again.
Sep 14 2016
Cons: I had to change my plans. I didn't like that the reservation, unlike most car rental reservations, was non-refundable
Sep 26 2016
Cons: I stood in line for 90 min. waiting for a car. Their was only one person at the desk with a line that just kept getting longer. The check in machine worked once without assistance so no one would use it. The young lady was very prof.. but needed help she didn't have.
Oct 12 2016
Good value, easy, fast
Pros: Fast shuttle to the pick-up location, quick paperwork. The compact car I had reserved was not available so I was upgraded to a minivan. Car was in great condition, performed fine. Good price. Drop-off was quick and painless, took shuttle back to the airport. Would use again.
Cons: Was told I got one of the last available cars for the night, which is why I was upgraded from a compact to a minivan. Not sure if the customers after me were out of luck.
Oct 19 2016
Pros: Just dropped it off here. Very efficient. Shuttle took us back to hotel.
Nov 14 2016
Pros: Excellent customer service from pick up to drop off.
Clean new car. Pre-pay gasoline option.
Very affordable competitive rates.
Did I say Bluetooth and CNN...need I say more.
Cons: No navigagation so I used my phone with bluetooth feature. Everything else was perfect. Going forward I'll be using Alamo.
Nov 16 2016
Pros: good clean car, good facility.
Cons: the $25 daily fee for being under 25. this fee was more expensive than the actual car rental.
Pros: 1.Only 1 new guy at check-in counter. He was polite and not flustered with a long line of customers waiting. Polite & helpful.
2. Same new guy offered a perk when we told him how some were cutting the line to avoid waiting. He really hadn't time to notice what was going on.
3. Girl outside helped with an upgrade when the car (supposedly in the same class we rented) did not fit.
4. Shuttle driver was helpful when we got stranded a mile from our hotel on the return.
Cons: 1. Only 1 person inside at check-in. Made for long wait time.
2. New people coming in and moving to the business line when they saw how long the line was. They did not have business accounts.
3. Car offered was NOT the same class as we rented. They weren't even the same size.
4. No window washer fluid in vehicle. We did not know this until we ran into a swarm of bugs on the highway. Manager said to ask for her the next time we were in the area and she would give us a break on our next rental. Problem is we live in TX and rented the car in CT. We thought there would be a break on the car price for the aggravation and hazard.
Oct 5 2016
Pros: They were very quick to get us taken care of. The drop off went well. Loved that the shuttle was right there and ready to drop us off at the airport. Great service
Cons: I didn't like that the price I was given was not the same at the drop off. I had to tell the young lady over and over that they put a $100 deposit on my bill since I chose not to get the insurance. They also were charing me for being late. I actually called the Windsor Lock place and we agreed on 11:00 and the young man told me even 12 noon would be ok. Some how the young lady thought it was supposed to be 8:00 which would be crazy since my flight didn't leave until 2:30pm. She took care of all of it and I was satisfied. But this should not happen.
Oct 10 2016
Pros: Got an upgrade due to shortage of available vehicles.
Cons: Vehicle was dirty and windshield wipers needed to be replaced.
Oct 10 2016
Ran out of cars BUT really nice about it
Pros: While I did have to wait despite having a reservation for a car, the woman helping us was very friendly, willing to have the shuttle take us to get some food, and overall very nice about it
Cons: Despite having a reservation, myself and 4 other guests did not have cars available and had to wait 20-30 minutes.
Oct 11 2016
Beware that they can cancel on you
Cons: I purchased on their site with no trouble. On the day of the reservation I was denied at the counter because I wanted to purchase the rental with the same debit card that I used for the transaction on their site. I was left in a foreign city with no transportation and spent several hundred dollars extra in order to get to my meeting(late).
Dec 2 2016
Great Customer Service
Pros: Enterprise was awesome. They were professional, courteous, and efficient.
Cons: XM radio should be included in the rental price.
Jan 2 2017
Cons: The care was terrible. the shifter was a dial and I had constant issues
Jan 28 2017
Great Company - Always Go the Extra Mile
Pros: When we couldn't get all of the baby paraphernalia - and us - into a full-size that we had rented, they worked out an upgrade to an SUV for us. And at 9:30 PM in the evening, with a crying baby, and faced with an hour drive, we can't tell you how nice that was for us.
Jan 30 2017
Pros: Staff was engaging, informative, and helpful...particularly Megan (relatively new employee).
Apr 23 2017
Pros: Quick in and out. no fuss. no excess upsell pressure.
Cons: There was an issue with my credit card and they wouldn't take my debit card.I felt abandoned in the middle of nowhere. The agent did not show any type of concerns.
Jul 19 2016
Easy summer rental for a good price
Pros: We rented a Chevy Tahoe for 6 of us and it worked out great. The summer prices are a bit higher, but it was a good deal for 3 days.
Sep 28 2016
Excellent as usual
Pros: Easy pickup, clean car, good price, fast drop off.
Nov 7 2016
Pros: Pick up and drop off were great. The staff was nice. The price was the cheapest.
Cons: The intermediate size car I reserved was a Toyota Corolla. It had a very small back seat. It had 44,000 miles on it. After driving 1 hour to my destination, the tire pressure light came on and I had to take the car to get air in the tires. Being a woman traveling alone, I don't prefer to have to do maintenance on a rental car. Enterprise has much newer, better maintained cars in my opinion. Very difficult to reach the Bradley Airport location by phone to ask questions during the rental week. I was on hold for over 15 minutes.
Nov 8 2016
Cons: When we arrived at the Hertz location near Bradley Airport our name was not posted on the Gold Board. We went in the office, waited in line, were finally served, and were told that our rental had been cancelled! After recovering from this shock, we were polite and Hertz made good on the rental.
Jan 27 2017
Cons: Was charged on kayak and than not able to even take the car at Hertz. Had to uber my way home and rent through enterprise.
Mar 13 2017
Don't rent the Prius C
Cons: Agent was stoned. Car was worse one I've ever rented. It was uncomfortable, unpowered, lacked cruise control. My knee hurts.
Apr 3 2017
Great car, but need faster check-in
Pros: Everything was great except for the pick-up experience. I'm not sure if this was just an abnormal night or if someone called in sick, but it sure put a damper on everything else. The car was perfect and the price was right.
Cons: The pickup experience was terrible. We waited for 30+ minutes due to the fact that the front desk in Hartford only had one person working on a Friday night. Also, the electronic kiosk in the Hartford office was down which would have greatly sped things up.
Apr 24 2017
Pros: Everything is smooth and no issue from the very beginning!