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Beautiful hotel and grounds. Excellent facilities. Leisure centre well equipped with a delightful absence of screaming children!! Staff friendly and efficient. Room clean and well presented. I got a great last minute deal- so good value. I booked a superior room, which promised either a four-poster bed/ balcony/ extra special view. I expected to be in the hotel. I was given a self catering "dairy cottage",the view was of the court yard and accross from the leisure centre kitchen!(So no view, no balcony, no four poster.)It was very spacious and clean but not what I booked! It was my first wedding anniversary. I booked the superior room based on the promise of what I would get. I didn't get that. Because it was a surprise for my husband, I didn't want to spoil things by making a fuss.
The hotel's history, breakfast was good and varied. The bedroom was comfortable and clean. Very helpful breakfast staff.
Very welcoming and relaxing stay. Beautiful warm pool and lovely gardens. Superb food and pleasant and helpful staff.
Cuisine was of a high standard. Furnishings were in good taste and quality Check out a little chaotic
Spacious dinning room and bedroom.Enjoyed the pool, nice size.Breakfasts were excellent, good food and quick service.Friendly pleasant staff. Thought the bathroom looked a bit tired!! Could do with updating and redecorating.
very relaxing atmosphere, excellant food and very attentive staff
Pleasant and friendly atmosphere, staff very helpfull, surrounding countryside beautiful. & Woodbridge has a very friendly feeling very nice place to enjoy a weekend. The website discribtion of the room was not the same as the actual room supplied a little misleading I would advise others to telephone and check first.
The relaxed atmosphere
Staff,particularly in restaurant, were high calibre. Room was spotless. Setting superb. Only small fault was that menu was the same both days, but food quality excellent
Charming building with lovely grounds and a friendly welcome. None!
Very Friendly staff, comfortable accomodation On arrival Toilet handn't been flushed, an oversight maybe but a bit off putting. Otherwise nothing too much to complain about.
Very friendly staff
a warm welcome, friendly helpful staff,very clean rooms ,felt very homely,would recomend it to anyone and we will use it again , nothing
The food was excellent and good value. Staff were excellent. Room was clean and comfortable.
Excellent room, very comfortable bed, good breakfast, good price, friendly service Considering the price, none aprt from the fact that there weren't any newspapers in the morn ing
Everyone was really friendly and the room was absolutely spotless.
A very comfortable hotel. Location not very good.
A very comfortable overnight stay, and we would be pleased to come again.
We werw welcomed and service was attentive. The lack of space in the shower room.
Easy going informal atmosphere Small shower enclosure
convenient location basement room
Convenience and efficient staff. Easy parking. Everthhing was fine. Superior in every respect to supposed 4-star hotel later encountered in Southend!
the staff see above
All the staff were helpful and friendly. Our stay was for three nights. On the first night, we were very ill and believed that it could have been food poisoning. We were given a free extra room after the first night but were unable to stay beyond 5pm, having to go home ill. However, we were charged for two nights. At the time of paying, I asked for the food to be deleted from the bill and this was done immediately. However, being really poorly I didn't realise that I had paid for a night that we didn't take.
Good atmosphere across business and leisure aspects, both catered for.
The price was very good for what we got and we were very impressed with the facilitys The bedroom was very nice and clean but it didnt have a window that opened opened out to look at anything which in the summer we thought would be a problem
Pool and sauna facilities. Quiet room. The bar. The half price rate for weekend. (It would have been over priced if we had stayed at the normal rate.)
Everything was fine Nothing
The leisure facilities were vry good. the staff were helpful and friendly
Very friendly Long walk to room
clean . Very smart decor. Good breakfast. Nice staff. Comfortable bed.Lovely bathroom. Would recommend to friends. Would stay again.
The hotel was very quiet since it was Feb 07 so we were given a suite rather than a standard room for the same price. Nice touch.
Hotel was excellent and clean. Check I n and check out were fast and efficiant. Restaurant food was delicous - especially the calves liver, which was truly memorable!
It Was Spacious It Was Drab
The breakfast the noise of the plumbing during the night
A touch of luxury, a superb restaurant and cuisine. Very comfortable indeed
Excellent interior design. Large room with walk-in wardrobe. Thermos of cold fresh milk for tea/coffee making in room, instead of usual uht sachets. Cafetiere in room for making real coffee. Good, fast, wi-fi with no registration or login hurdles. Polite and helpful staff. Excellent restaurant and good service. Really there were no bad points.
Everything was ok, friendly staff Selection of real beers limited Small bar area, most space given over to meals Expensive
Very pleasant staff. Comfortable room. Good food and drink. Great location. Tv could use more than 4 stations. Get Cable or at least movies. One morning, it took 45 minutes to get hot water to my room.
Overall excellent, hotel, resturant bar etc... Only small gripe - noise of central heating system, but got useed to the sound soon enough.
close to beach, convenient parking, breakfast delicious. peeling wallpaper, cracked tiles in bathroom, poor quality shower. need of refurbishment, grossly overpriced for what it is
excellent location--- reasonable ambience-staff friendly--rooms fairly well furnished heating system not efficient,much too hot in rooms----------long wait for cooked breakfast[buffet system would be better]------should be more fresh seafood on the menu [local caught fish on sale oppposite the hotel ! ]
the bed was big and very comfortable, the room and bathroom were very clean, plenty of hot water for each of us to shower, big fluffy towels, nice relaxed atmosphere we came to chill out for a couple of days and certainly was able to do that
The location of the hotel right on the beach was excellent. The room was very nice. We didn't eat in the hotel in the evening but the breakfast was first class. The staff were very friendly. No it was all very nice.
Nice room with seaview. Staff did not know local information about xmas lights going on that evening.
All of the staff were very helpful and polite.
The food was good value for money, staff very friendly Bedroom not very warm , possible due to very cold weather
I liked the comfortable style of the hotel, the decor was warm and friendly. It was lovely to relax in the bar area, and the real fires added to the atmosphere. The staff were excellent. I actually liked the way the hotel had not been updated to become 'designery' and am very dismayed to learn it will be refurbished in the New Year.
The location was beautiful, right on the sea front and they were dog friendly! The dining room breakfast service was very poor, as was the quality of the food.
Friendly staff good atmosphere
Warm welcome and friendly atmosphere. Comfortable room and good full english breakfast. Value for money.
Pleasant spacious room Situated on rather a noisy corner at closing time on a Saturday!
large double bed and a good breakfast Windows rattled and layout of bathroom could have been much better
Size of the Bedroom (No 14) Lack of a shower in the bathroom and the steepness of the stairs.
Quiet, spacious, relaxing, traditional, unpretentious, central location in a lovely town, natural charm of staff. Very 'Suffolk'. We didn't think the modernistic logo outside the hotel was appropriate (we saw more in similar style around the town). Good, traditional typography giving hotel name would be more in keeping with the building and the location.
breakfast staff were good staircases were difficult to manage for senior citizens found the arrivals desk staff were not very friendly
My niece stayed there and liked it N/A
friendly staff poor quality shower
The Staff were freindly and in town centre N/A
Clean, good food,good service None
Set in a quiet location with good parking facilities and the beach is a mere 30 feet away from the door, this hotel offers all you require for a pleasant relaxing break. Good customer service, excellent food and comfortable lounges makes the hotel a must to visit and stay. There is no lift and the hotel would benefit by putting in a lift for the mature less able guests.
A very comfortable relaxed altmosphere, very nice food and wine, very comfortable bed
I particularly liked the lounge area which was spacious and comfortable. The food was excellent. The bed wasn't very comfortable
Sorry, Nothing a lot of the staff were foreign so disinclined to talk and knew nothing of the area No ambience, No bon homie, poor parking (first come, first served) breakfast O.K. but needed to ask for refill's of coffee and butter. Dinner too "stuffy" and started too late for us. Most of the other guest's where very stuck up and place felt like a resident care home. While room's had been modernised and had good plumbing and furnishings our room was above the kitchens with all the noises and banging you would expect, couldn't get any sleep until clearing up done for the night, then it started again at 7am in the morning. There was so much ivy around our windows it made it too dark, and wasp nest in ivy meant window could not be opened. Bar area was negligible and you had to ring for service!.
The beds seemed very small for doubles and were too soft for my personal preference.
The whole experience was lovely.
We enjoyed a high level of comfort and service. Our needs were attended to promptly and efficiently
Traditional comfort, with large lounges right on the sea front. Rooms have been updated with very pleasing furnishings and super bathrooms, especially the showers. Afternoon tea could be a little more imaginative (an important part of entertaining an elderly relative).
lovely room and location. sometimes had to finde staff to help you. when they were located they were good. It was also mainly used by senior citizens.