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The hotel was very nice on the outside as well as the inside. The staff was very professional, nice and accomadating. The smell in our room was really bad. The room was cleaned thoroughly but it still had an unpleasant odor that we could not quite identify. However, upon informing the front desk, not only did they move us to another room while we we out for the day, but they also moved every single one of our things into our new room with not such much of a hair missing. Thank you!
The staff was really friendly, rooms were clean and a good sizes
Excellent location. Terrific professional staff. Clean, safe and quite comfortable. Would stay there again and highly recommend. Minor thing - parking is limited and only one way in and out.
Staff was fantastic, this was the highpoint of the stay Lounge area was very comfortable. The mattresses were very, very uncomfortable. Stayed in a 'lower tier' hotel the previous two nights and the mattresses were far superior. Limited hours for Starbucks .. wondering why it was even there. Limited breakfast offerings ... liked the old style courtyard breakfast restaurant much better.
I was able to really enjoy the spa tub! The way it was angled you could also relax and watch TV There was only decaf coffee in my room
The landscaping and setting are truly one of a kind. The staff is all very friendly, from the house-cleaners to the concierge service. The on site restaurants, especially the one at the marina, are top shelf. Truly some of the best food we have ever eaten. It is pricey. The cost for a single night stay was double that of staying at another location not much further away. I am not sure if the amenities warrant the cost.
Overall facilities and rooms were clean and well kept. Food and activity options were plentiful and the location (and the resort's free shuttle service) makes all the area attractions easy to get to.
The overall setting of the resort is beautifully surrounded by the river and green, the low rise housing helped preserve the scenery from every angle. We stayed there during the Thanksgiving weekend with our grade schooler sharing a king size bed comfortably on the first floor. The room is sized a typical hotel room with a patio facing a pond, which I enjoyed the most. The closet was unusually larger, you can fit 2 suitcases in there. The amenity is normal, that's why I did not rate it 'luxurious' but it's clean and sufficient with body wash, shampoo and conditioning;, the interior design of the bathroom is on the high end than other typical Hilton or Marriott, but is sized smaller than I would have liked. Each room has a Kerug with 6 pods and they fill it up everyday. No problem getting on wifi. The shuttle service is excellent - we used it exclusively to travel between Busch Garden and the resort - the shuttle also take you directly to your building if requested, they really eager to take around the resort. indoor pool is smaller than I would have liked but there were 20+ kids there so it felt crowded. But the changing area is on the high end side, very clean, plenty of towel supply, whirlpool, steam room, sauna included. Every staff we encounter are very friendly. Buffet breakfast in Element 1010 and lunch at Eagle restaurant, both of which were good experiences. Everything worked out really well. It is priced a bit higher than others in the area but i feel that I get what I paid for, it's worth the value. We definitely will go back in the summer and possibly in Nov/December again. Can't really pick any Cons - I guess I would have liked a bigger indoor pool so the kids are not jammed together.
Facilities We requested a room on the bottom floor prior to arrival. I received an email through Kayak from Kingsmill confirming we had a room on bottom floor. Upon arrival they did not have bottom room or anything in their system that we requested one. They were not accommodating and did not offer anything to make up for it. Some staff not attentive.
Great value and a great place!
Most of the staff were friendly and helpful. The Rat Pack called and they want their Hotel back. This hotel is old and out dated, too many additional charges for amenities that are complimentary at other hotels. Rear security door was broken and one elevator at the rear of the hotel for both guest and staff. Terrible lighting at night. Pack a lunch and water for the walk to the lobby from the rear of the hotel.
Had a wonderful experience! My friend and I came up to enjoy Busch gardens. The staff was over the top. They accidentally gave us a key to a room that wasn't cleaned yet. They were very upset with the situation and gave both of us a free dine-in breakfast at the Harvest Grille. The new room was very cushy and comfortable. Other than the hallways being a little bit stuffy, I have virtually no complaints! Hallway just a little stuffy. Needs some sort of recirculated air
Hotel was much nicer than similarly priced 3 star hotels in this area. Bed and shower were top notch and the place was modern. This isn't walkable to anything.
-The bayview room with great bay windows -Location near nice shops -Very friendly and helpful staff -Good wifi; not too slow for a change -Breakfast was pricey, and not normally included (but it was good, and the staff was great). -There's some evidence that the rooms themselves are dated but generally the latest remodel was good.
actually a beautiful hotel in a awesome waterfront location with a brewery opening next door. place needs some work from the manic elevator to the semi clean shower stall and the clogged air return on the ac and loud whining output vent .
The hotel was impressively decorated and comfortable at the same time. I was greeted by name when I checked in. Despite being a younger traveler I was not talked down to or shown any disdain. The location on the marina offered wonderful views. The breakfast offered was delicious and more than ample. I will definitely return the next time I am staying in the area. The room thermostat would reset to 70 automatically and the TV would not have sound every other time it was turned on. Nothing that was too important or that would keep me from coming back.
I love the look of this hotel as well as the views. The location is pretty perfect as well. I was also very impress with the staff. Very friendly! The room was a little less clean than i would prefer. But this has never been a problem before at this hotel.
The location of my room, the view. I didn't like the fact that I couldn't stay longer. Had to return to work.
Hotel and room was furnished with beautiful nautical theme. Restaurant and bar downstairs had delicious food and proved to be very convenient. Staff was very friendly and helpful. Proximity to the marina and the Air and Space Museum also very convenient. Parking garage was well maintained and easy to use/ access for guests. Minor cosmetic issues in the room, some menu items in restaurant were overpriced.
This was possibly the nastiest place I've ever stepped foot in! The room they gave me hadn't even been cleaned, there were dirty towels on the floor, the comforters were on the floor, there was urine all over the toilet and floor in the bathroom. I walked in the room and walked right back out and demanded a refund!
There are many bad reviews on this hotel and I don't get them. The rooms are clean, the beds are comfortable, the staff is very polite and ready to assist you and you even get a breakfast. You know this is an inexpensive hotel so don't expect to go there and find what you will find at a hotel that charges $150+ a night. Overall the place is very nice for the price. I've stayed in other places around the area and this one wins.
-location -convenience -price -long check in (1.5 hour line) -club (?) in the basement late-night caused parking issues
room had everything we needed, including microwave and frig, the breakfast was nice with fresh fruit, and the price was terrific for what was provided. Everything was fine.
Key deactivated every single day including our first time trying to get into the room. Hot tub plug didn't fit. Hotel is only really accessible from one side of the road unless you drive through the mcdonalds parking lot.
It was ok for the price. My girls enjoyed it. I didn't like that the pool wasn't heated and that was one of the main reasons for going there was cuz they had an indoor pool.
Undercapacity wifi. No mattress pads. Room took a long time to cool down. No chair at table. Disorganized check-in.
Everything was fantastic with the counter staff, even kept the room for me when i had to extend two more days. They nearly bent over backwards for my stay. The cleaning staff seemed to call this one in. 5 nights and they never came to my room, except on my initial check out date. The towels were not replaced is my one gripe really.
Very run down and dirty. Old soap box was left from last person by bed. Elevator quit working. Maid did not replace coffee cup. No tissues. 1/2 roll of toilet paper. Looked like poop smear by toilet.
The location was pretty good. Upon arrival, I see a sign for a $39.99 a night rate, much less than what I paid and they would not adjust. There were a lot of people at this hotel hosting a tailgating style party in the parking lot. It was a very noisy place. The beds were not comfortable at all. The tub didn't work. The breakfast was not as described. I will not be returning.
The staff was friendly and helpful. 1) no hot water for showers, we took cold showers. 2) heater didn't work 3) hair dryer stopped working after 30 seconds 4) clothes iron leaked water everywhere 5) breakfast ran out of everything
enjoyed the hot breakfast - indoor swimming pool - big room - easy access
Competitive price with wonderful accommodations. Clean and nice sized room. Indoor pool was wonderful. Within 5 min of Colonial Williamsburg Visitor Center and near good food options and grocery store also. No
Very wonderful staff. Every person I spoke to or encountered was truly kind and helpful. Seems trivial, but the coffee cups in the breakfast area were terribly small. Even just bumping up to 12oz would go a long way with pleasing guests and not cost a whole lot more.
OMGosh--this hotel is gorgeous! You'll be impressed from the moment you enter the impressive lobby. The room was lovely, and immaculately clean. Hot breakfasts of eggs, sausage, waffles, biscuits & gravy, oatmeal, cereals, yogurt, juice. Helpful staff. The swimming pool water was cooler than I like, but I like very warm pool water. The hot whirlpool makes up the difference, though. Other than that personal preference of mine, everything was absolutely PERFECT.
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Courteous staff N/A
This guest did not leave comments about this hotel.
Convenience, free breakfast was really good The parking lot needed more lighting
The hotel staff were extremely kind and accommodating. The room was comfortable and clean.
that is was close to our destination. the pillows were uncomfortable. breakfast was less than satisfactory. we had to reenter the Wi-Fi code each day & it was very long.
Easily located and clean The shower/bath was lacking. It needed painting and had black marks all over it, not too pleasant. Otherwise it was fine.
Great location, only minutes from the colonial area, downtown, and outlets. The room size, cleanliness, entire staff, and variety of breakfast options, and wi-fi were awesome! The front desk rep even called after an hour to check our room satisfaction. Our only concern was this rattling noise from the AC unit that was noticeable all night. Fortunately it didn't bother my wife and I used ear-plugs to avoid it.
Great distance from busch gardens and water country, friendly staff Beds were awful my girlfriend and I woke up with sore backs and headache you can tell beds were warped and sheets barely fit on the mattress. There was a jacuzzi which looked nice but we went in and it was cold!someone knocked over a paper made sign taped to a cone saying broken.desk person said its been days doesn't know when it's being fixed
Good location. Basics need renovation. Dirty wash cloth left in bathroom.
the pool was nice, rooms were clean Our reservation was lost, the hotel was torn up with construction inside and out, staff was useless in finding our reservation, no food except for a breakfast that we were not given a voucher for due to "booking through a third party"
The available amenities. The mattresses were well overdue for replacement.one of the beds had a dip in it of over three inches. Cleanliness was questionable at best. Sliding glass doors were filthy. Rear parking lot was dirty and we had to step over a liquid oozing from the dumpster on our way to and from our room. I did not express our concerns to the staff.
Less then 5 minutes from the park. Beds were comfortable Had to duck to use the shower, room smelled like mildew. For the price would expect more.
The room was nice and clean with a mini fridge. Very comfortable. The beds were definitely old but I was comfortable. Very good location - near everything without being off a highway or in a loud spot. The front desk gave a nice restaurant recommendation. The room came with two beds, but I'm pretty sure they were two full beds, not queen, which meant my fiance and I had to decide between sleeping in separate beds or squeezing into a small one. The wi-fi was free, which was great, but cut in and out constantly - varying from full strength to not connected at all. It's a very big hotel, so boosting their wifi capability would be great.
There was a very nice young man who worked in the restaurant,named Tyler who went out of his way to help.He also was the acting supervisor during one of our conference meals so he is a jack of all trades. I thought the front office staff were not as friendly as they could have been. The housekeeping staff was slammed when I was there because of the different times people leaving and checking in to the hotel.My room was comfortable but some of my other friends who were there said that they had to wait until late in the afternoon before their room was cleaned.
It was convenient to Colonial Williamsburg, with only a 3 minute drive. If you wanted to walk you probably could too. The price was the best around; we payed 230 for 3 nights. It wasn't the cleanest and needed to be updated. There was a crack in the sink, a couple of light bulbs were out, and holes in the sheets. If you go here, I suggest bringing your own blankets, and buying Lysol and comet to clean up beforehand.
Bathroom was clean but needed to be updated.
Room was clean. We didn't know the hotel is under construction until we arrived. They definitely need it, the entire place is out dated and run down.
NoTHing!! Everything about this hotel was horrible. From the dirty rooms, smelly atmosphere to the fact they were under renovation that we didn't know until we got there!! If it wasn't for the fact we were EXHAUSTED, we would have asked for out money back and gone somewhere else!!!!
The rooms were extremely small Had a bad smell very over crowded the hotel manager was extremely rude and to much construction not clean at all pull out bed was broken bathroom should just have standup showers because they were extremely small I will NEVER STAY AT THIS HOTEL AGAIN NEVER
Decor, Light Fixtures and Bedding was modern - clean lines. I liked two tvs, liked the handicap chair for pool, fresh healthy food choices for breakfast, helpful staff, liked location across the street from Food for Thought (will come again for that feature and bring my elderly mother) would have liked additional suitcase stand (only one provided). Prefer larger pool for lap swimming. change room at pool, & plastic bag to put your bathing suit
Clean, comfortable, quiet, friiendly staff Nothing
Very spacious rooms, incredibly friendly staff, walking distance to restaurants (we recommend Food for Thought) and the outlets Gym doesn't have free weights but the cardio equipment is nice
only working ice machine was on the ground floor
The price of the room was good for the size of it I didn't like that when you first walked in all you smelled was chlorine and the bathrooms didn't have an exhaust fan.
Rooms were very nice and clean, beds were comfortable. The room was very spacious there were six of us and we fit comfortably and no one was tripping over anyone. Front Desk personnel was very friendly and attentive. Called housekeeping a few times to get toilet paper and soap as we had run out what we had brought and didn't want to buy another one since we only had two days left and got no response. Other than that everything was good.
Pleasant check in experience, clean rooms, and the cocktail hour made for a very nice stay. It's well laid out, and the parking lot was close and accessible. I called to the grunt desk in the morning for something. I had to call twice because noone answered my call the first time. Then they didn't deliver the item to my room, and when I went downstairs, the attendant was sitting in the back, reading.
The price and convenience The lack of cleanliness and rudeness of staff
Everything was neat and tidy. Staff was friendly and helpful. Comfy beds. Good night's sleep and nice breakfast in the morning as well. Already made reservations to stay again.
The only characteristic that I found enjoyable of the place was when I was not staying there. It is located within a reasonable distance to Busch Gardens and Colonial Williamsburg. Where to begin? The key cards de-magnetized at the slightest handling. The beds were so terrible that I actually slept on the floor. I could feel every spring in their crappy mattresses and could not get a wink of sleep. The ceiling of our room looked like there had been multiple water damage instances involving a leaky roof. The room smelled musty. It was only one step above "Crack den". The breakfast was terrible. The eggs were probably powdered and tasted worse than the eggs they serve in the Navy (and in prisons). The potatoes tasted like cardboard. They should just skip those and stick to toast and bacon. The cost of this room was $285 (including tax). When I pay that much money for two nights, I expect to at least enjoy my bed. I would not recommend this place to ANYONE except a crackhead.
The coffee and breakfast were good. The employees at the front desk were incredibly rude. When we checked in, one of our sheets was dirty and when we called the front desk about it, the woman working told us we could come get a new sheet if we wanted to, but didn't offer to come re-make the bed for us. The mattresses are extremely hard and uncomfortable. The fitness center was very limited and two of the machines didn't work at all.
Location, fresh baked cookies.
Location Comfortable Beds Indoor Pool Cleanliness of Rooms Good value for the price Breakfast could use improvement - Eggs tasted fake and weird toasters took way too long - 2 rounds and English muffin was still barely warm, not dark at all seating for breakfast - chairs too big, bulky and heavy. almost impossible for person sitting against the wall to get out. chairs in guest room were very uncomfortable.
Very nice hotel with no problems with the room and/or staff The coffee machine produced probably the worst coffee I have had in recent times.
Affordable, in a safe area. Staff was friendly and responsive to requests. Breakfast was decent. A good option when the higher end hotel chains jack up prices over the weekend. Large indoor pool. Carpet was old and worn down. Needed to be vacuumed under the beds. Description was misleading, said "1 BR with a pullout sofa. " definitely expected an actual separated BR, not the case.
the bed and pillows were comfy , room was nice , great location my room was aside of ice and soda machine was extremely noisy
Clean. Warm, on the coldest night of the year. Convenient location.
Love the renovations, very nice place to stay on a budget.
Location only The buffet was very small for food and sitting area, should have been from 7-10am, room had below norm hooks in bathroom and no table in room, pool area had limited seating, staff was extremely short, no soap in lobby bathroom even after after requested 2 times,
This is one of the nicest hotels with the best staff I have ever stayed in. Nothing
The fact that the room was clean. The hotel was renovating, the bathroom appeared new but the rest of the room did not. The breakfast was awful, if it is muffins and coffee, don't advertise free breakfast, say free continental breakfast. Don't run out of milk when you offer cereal.
Hi Im Michele I stayed here twice in Febuary it was really awesome form the spacious CLEAN rooms to the very friendly staff #40hey Ms. T and T#41. The coffee was fresh and good every morning all day for that matter. The entire property was immaculate. I even inquired about monthly staying if needed because I enjoyed it sooo much. I personally give it five stars!!!!!!
Great location,Just had a severe snow storm the couple of days I was there.Nice little studio place,with everything we stay.I would defiantly use this place again. Nothing bad ,other than 10 inches of snow.This area never has snow and had very little equipment to take care of roads and sidewalks. Not the Hotels fault.
The friendly staff that checked me in, she was very professional and friendly. I am sure she is a great asset to your company. Keep her smiling and she will keep us smiling. It was further away from my work location than I thought, 34 mile drive. But it was so nice to have the nice room etc. after driving that far.
We pick this resort first when traveling to Williamsburg. It is in a beautiful location, they keep it looking new and clean, and everyone is so kind and polite!
Not enough vending machines, food services are a little trouble to get to from room.
Everything was fantastic. Our late checkin was super fast and easy, which was much appreciated since we were tired. Unfortunately we did not get to use the club facilities (pool, gym, etc.) but they looked excellent and very inviting! Hopefully we will get to stay again and use them!
The hotel clerk Derrion was the sole redeeming feature of this place. He deserves a raise and a transfer to a facility that is much more worthy of his competence and williningness to help. He quickly refunded our money when it was evident we would not be able to stay. The first room assigned to us was clearly already occupied. The swimming pool had a light fixture loose and floating in the water but still attached to its outlet by its wires. The swimming pool area has no heat, so the area and the water are practically unusable this time of year. The next room assigned to us had a sliding closet door that was completely off its track. The safe was locked and inoperable. The TV had 1 channel. I was lured in by the seemingly low price, but with so much wrong, it was clear that any amount of money was too high. We left after 40 minutes and received all of our money back.
My kids loved the indoor pool hotel located close to interstate for easy travel Room was non smoking but you could smell the smoke.