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The hotel was very nice on the outside as well as the inside. The staff was very professional, nice and accomadating. The smell in our room was really bad. The room was cleaned thoroughly but it still had an unpleasant odor that we could not quite identify. However, upon informing the front desk, not only did they move us to another room while we we out for the day, but they also moved every single one of our things into our new room with not such much of a hair missing. Thank you!
I was able to really enjoy the spa tub! The way it was angled you could also relax and watch TV There was only decaf coffee in my room
Excellent location. Terrific professional staff. Clean, safe and quite comfortable. Would stay there again and highly recommend. Minor thing - parking is limited and only one way in and out.
The staff was really friendly, rooms were clean and a good sizes
Staff was fantastic, this was the highpoint of the stay Lounge area was very comfortable. The mattresses were very, very uncomfortable. Stayed in a 'lower tier' hotel the previous two nights and the mattresses were far superior. Limited hours for Starbucks .. wondering why it was even there. Limited breakfast offerings ... liked the old style courtyard breakfast restaurant much better.
The overall setting of the resort is beautifully surrounded by the river and green, the low rise housing helped preserve the scenery from every angle. We stayed there during the Thanksgiving weekend with our grade schooler sharing a king size bed comfortably on the first floor. The room is sized a typical hotel room with a patio facing a pond, which I enjoyed the most. The closet was unusually larger, you can fit 2 suitcases in there. The amenity is normal, that's why I did not rate it 'luxurious' but it's clean and sufficient with body wash, shampoo and conditioning;, the interior design of the bathroom is on the high end than other typical Hilton or Marriott, but is sized smaller than I would have liked. Each room has a Kerug with 6 pods and they fill it up everyday. No problem getting on wifi. The shuttle service is excellent - we used it exclusively to travel between Busch Garden and the resort - the shuttle also take you directly to your building if requested, they really eager to take around the resort. indoor pool is smaller than I would have liked but there were 20+ kids there so it felt crowded. But the changing area is on the high end side, very clean, plenty of towel supply, whirlpool, steam room, sauna included. Every staff we encounter are very friendly. Buffet breakfast in Element 1010 and lunch at Eagle restaurant, both of which were good experiences. Everything worked out really well. It is priced a bit higher than others in the area but i feel that I get what I paid for, it's worth the value. We definitely will go back in the summer and possibly in Nov/December again. Can't really pick any Cons - I guess I would have liked a bigger indoor pool so the kids are not jammed together.
Overall facilities and rooms were clean and well kept. Food and activity options were plentiful and the location (and the resort's free shuttle service) makes all the area attractions easy to get to.
The landscaping and setting are truly one of a kind. The staff is all very friendly, from the house-cleaners to the concierge service. The on site restaurants, especially the one at the marina, are top shelf. Truly some of the best food we have ever eaten. It is pricey. The cost for a single night stay was double that of staying at another location not much further away. I am not sure if the amenities warrant the cost.
Great value and a great place!
Facilities We requested a room on the bottom floor prior to arrival. I received an email through Kayak from Kingsmill confirming we had a room on bottom floor. Upon arrival they did not have bottom room or anything in their system that we requested one. They were not accommodating and did not offer anything to make up for it. Some staff not attentive.
Hotel was much nicer than similarly priced 3 star hotels in this area. Bed and shower were top notch and the place was modern. This isn't walkable to anything.
Most of the staff were friendly and helpful. The Rat Pack called and they want their Hotel back. This hotel is old and out dated, too many additional charges for amenities that are complimentary at other hotels. Rear security door was broken and one elevator at the rear of the hotel for both guest and staff. Terrible lighting at night. Pack a lunch and water for the walk to the lobby from the rear of the hotel.
Had a wonderful experience! My friend and I came up to enjoy Busch gardens. The staff was over the top. They accidentally gave us a key to a room that wasn't cleaned yet. They were very upset with the situation and gave both of us a free dine-in breakfast at the Harvest Grille. The new room was very cushy and comfortable. Other than the hallways being a little bit stuffy, I have virtually no complaints! Hallway just a little stuffy. Needs some sort of recirculated air
Bed was comfy. Shower was hot. Towels were clean. Had a pullout couch and desk. I was by the elevator and could hear everyone coming off and going on.
The location was great. Children enjoyed to indoor pool area. The bed was very comfortable.
Room was excellent except tub which was peeling paint. Front desk said hotel was currently in progress to refinish tubs Breakfast would have been better with scrambled eggs
This place was disgusting. The smell in the lobby was odorus and musty. My room was mediocre at best. I would NEVER stay at this place again. Needs to be closed down.
Large room, comfortable, quiet No decaf coffee in room, tub drin was not working
It was a beautiful place located in an exclusive safe environment. Me and my husband visited with a co worker and his wife and we were all satisfied with our stay. Enjoyed so much that me and my husband extended a night.. We are already planning on going back this summer. My husband smoke and I reserved a smoking room and once arrived it was a non smoking hotel. This was the only thing that we had an issue with.
The bath tub was old and the pair was pealing. It was a total turn off when it came to showering. Other than that it was good for the money spent.
The lady at the front desk was very friendly. She also seemed concerned genuinely when I told her the elevators were broken. The place was not clean. There were towels on the floor and someone's dessert plate on an entry table at 10 o'clock at night when we arrived and the same towels and plate were there when we left in the morning. The rooms were poorly cleaned and the general air was of an old, decrepit hotel. We almost got stuck on one of the elevators and then both stopped working when we tried to go back up to our room. It seemed like it was a beautiful hotel at one point, but was allowed to rot away.
Close vacinity to activities and main roads. Lack of HD TV and a microwave.
Easy to get around from and to the hotel. Beds were ok and bathrooms were ok clean. The can use a new vacuum all over te hotel. Rooms can get undusted and their housekeepers can do a better job cleaning the rooms better.
was a great place to stay whiel I was seeing family, central to everything I needed to do while I was in town, and a welcome respite, a quiet place to retreat, when done with the day. I know they're in the middle of a remodel, but there was a pervasive smell of mildew on the first floor near the pool and near my room.
DO NOT STAY HERE!!!! THEY HAVE ROACHES, THE STAFF IS UNPROFESSIONAL & THEY DID NOT GIVE ME A REFUND AFTER I HAD TO KILL AND SHOW THEM THE ROACH. THE MOTEL'S ARE BETTER THEN THIS TRASHY PLACE!
Most of the staff was very friendly, the breakfast which was included had plenty of options and it was very close to shopping and the university. The room was very clean upon our check in. And in the evening they offered fresh baked cookies. The night staff male was rude and not very helpful. While the breakfast which was included was good, I would have liked to see more fresh fruit options. Also the gym was very small and not appropriately stocked (no towels, no water). The equipment wasn't maintained too well, but it was still usable (noisey, like it needed oiling).
It was comfortable! My 8 years daughter loves it! The shower needed longer curtains because water leaked all over the bathroom floor and into the closest. The cleaning crew could use a bit more hospitality!
It was quiet. I could relax. The breakfast was good. The staff was very friendly. The tv channels were limited just like a cheap motel. I didn't care for the overall smell of the room, hall, and everywhere.
Clean hotel, good service and breakfast at a very good price Nothing, will stay there again
Friendly Missing cleaning my room the first night
Location, location, location. The bed was very comfortable. The bathroom was roomy. Huge refrigerator to use. Plenty of drawer space. Decent coffee in the breakfast room. Non-smoking floor smelled like cigarette smoke. Our room did not, but right off the elevator it did and all in the hall. The pillows were too small and soft, offered no support for my neck. I don't like using multiple pillows (they move around too much) but I did here just to get to sleep. One of the towels in the bathroom (when we first arrived) was put on the towel rack obviously unwashed from a previous user...gross. Grateful there were other clean towels to be used. Didn't use the coffee machine because it is stored on the bathroom counter. Who uses a food/beverage item in the bathroom?
I liked the room set up I was traveling with a boat and management told me I could park around back and take up several spots. So I parked liked management wanted me too and when I woke up there was a car blocking me in. I told the girl at the front desk and she was making every atempt to locate the owner after an hour went by no luck, she the. Calls her boss (the owner) and was ready to have it towed, but her boss said "we can't just tow a guests car, even if they are blocking another guest" he wanted the girl to try again to locate the owner but at that time I was running an hour and a half behind. So at this point i my self had to call the police and the owner didn't want to do anything. The police said the owner needed to call a tow truck. It was suck an inconvence for me to get the truck and boat out. Me being he guest i should not have to call the police and a tow truck. The owner needs to grow a spine and realize that when a guest does something like that and can't be located to remove the vehicle from property. I will not be staying there ever again due to the rude manager/owner.
Hotel and room was furnished with beautiful nautical theme. Restaurant and bar downstairs had delicious food and proved to be very convenient. Staff was very friendly and helpful. Proximity to the marina and the Air and Space Museum also very convenient. Parking garage was well maintained and easy to use/ access for guests. Minor cosmetic issues in the room, some menu items in restaurant were overpriced.
The hotel was impressively decorated and comfortable at the same time. I was greeted by name when I checked in. Despite being a younger traveler I was not talked down to or shown any disdain. The location on the marina offered wonderful views. The breakfast offered was delicious and more than ample. I will definitely return the next time I am staying in the area. The room thermostat would reset to 70 automatically and the TV would not have sound every other time it was turned on. Nothing that was too important or that would keep me from coming back.
I love the look of this hotel as well as the views. The location is pretty perfect as well. I was also very impress with the staff. Very friendly! The room was a little less clean than i would prefer. But this has never been a problem before at this hotel.
The location of my room, the view. I didn't like the fact that I couldn't stay longer. Had to return to work.
-The bayview room with great bay windows -Location near nice shops -Very friendly and helpful staff -Good wifi; not too slow for a change -Breakfast was pricey, and not normally included (but it was good, and the staff was great). -There's some evidence that the rooms themselves are dated but generally the latest remodel was good.
actually a beautiful hotel in a awesome waterfront location with a brewery opening next door. place needs some work from the manic elevator to the semi clean shower stall and the clogged air return on the ac and loud whining output vent .
The staff was great - very welcoming and friendly! The location was perfect for visiting Colonial Williamsburg. Adequate breakfast well attended to by staff. Free cookies! Nothing.
Comfortable. Nice breakfast. Pleasant staff good location Nothing
The evening person was helpful in changing out our room The first room smelled of mold or mildew The 2nd room was better..
Excellent room & Staff nothing
The staff bent over backwards to meet our everybody need. They provided us breakfast after the breakfast hours had ended, allowed us to check out late to meet our schedule, and were extremely friendly overall. For the price this hire can't be beat! No complaints
Overall the hotel was not bad but the bed was uncomfortable and the breakfast was marginal. The staff were friendly and helpful, the lobby is pleasant and inviting giving a homey feel
The location was great. The lobby was bright and clean. The people behind the desk were very friendly and helped us pick some places to eat. We loved the warm cookies! The pool was awesome. My husband and son enjoyed that one night after Busch Gardens. Its really great that its open till midnight. The room was very large, very clean. The bathroom was perfect. The towels were plentiful and so thirsty. I love that in a towel!! Breakfast is free and very good. Great variety of things to eat and drink. Its wonderful for families with small kids. Saves money too, as any meal with multiple people can be expensive. Loved our stay and would stay again. Beds were a little soft. My husband and I kept rolling into the middle. I just had hip surgery so it was a little tough getting out for me. Thats about it in the complaint dept.
Breakfast was nice and the bed was comfortable. Internet was good too. I think my boyfriend and I caught something from the room. When we returned from our trip we BOTH came down with a cold. Not sure where else we could've gotten it from. Also the lock for our room was messed up. We had to yank it and then push to get it to open.
The location was very good. It was close to downtown and yet far enough way that it was quite. There were ants in the rooms. When we first checked in I asked to be moved to another room due to the ants in the bathroom and also in the bed area. After moving to another floor, the same problem existed. I did not like going into the bathroom and finding ants in the sink, the bathtub and all over the floor.
The Staff The Cleanliness The Pool The Location The water pressure
Great budget hotel situated perfectly in the Williamsburg area. Extremely close to tourist hotspots, food, and shopping. Because of the low price, there are very few amenities.
Had to make an emergency trip due to family illness. The staff bent over backwards to accommodate us including having to extend our stay at the last minute. All the staff were helpful and always had a smile to share. Although they apologized for ongoing renovations there were no issues other than an occasional sign apologizing for any inconvenience,
enjoyed the hot breakfast - indoor swimming pool - big room - easy access
There are many bad reviews on this hotel and I don't get them. The rooms are clean, the beds are comfortable, the staff is very polite and ready to assist you and you even get a breakfast. You know this is an inexpensive hotel so don't expect to go there and find what you will find at a hotel that charges $150+ a night. Overall the place is very nice for the price. I've stayed in other places around the area and this one wins.
Undercapacity wifi. No mattress pads. Room took a long time to cool down. No chair at table. Disorganized check-in.
Very run down and dirty. Old soap box was left from last person by bed. Elevator quit working. Maid did not replace coffee cup. No tissues. 1/2 roll of toilet paper. Looked like poop smear by toilet.
Everything was fantastic with the counter staff, even kept the room for me when i had to extend two more days. They nearly bent over backwards for my stay. The cleaning staff seemed to call this one in. 5 nights and they never came to my room, except on my initial check out date. The towels were not replaced is my one gripe really.
The location was pretty good. Upon arrival, I see a sign for a $39.99 a night rate, much less than what I paid and they would not adjust. There were a lot of people at this hotel hosting a tailgating style party in the parking lot. It was a very noisy place. The beds were not comfortable at all. The tub didn't work. The breakfast was not as described. I will not be returning.
Key deactivated every single day including our first time trying to get into the room. Hot tub plug didn't fit. Hotel is only really accessible from one side of the road unless you drive through the mcdonalds parking lot.
It was ok for the price. My girls enjoyed it. I didn't like that the pool wasn't heated and that was one of the main reasons for going there was cuz they had an indoor pool.
This was possibly the nastiest place I've ever stepped foot in! The room they gave me hadn't even been cleaned, there were dirty towels on the floor, the comforters were on the floor, there was urine all over the toilet and floor in the bathroom. I walked in the room and walked right back out and demanded a refund!
room had everything we needed, including microwave and frig, the breakfast was nice with fresh fruit, and the price was terrific for what was provided. Everything was fine.
The staff was friendly and helpful. 1) no hot water for showers, we took cold showers. 2) heater didn't work 3) hair dryer stopped working after 30 seconds 4) clothes iron leaked water everywhere 5) breakfast ran out of everything
-location -convenience -price -long check in (1.5 hour line) -club (?) in the basement late-night caused parking issues
Rooms were very nice and clean, beds were comfortable. The room was very spacious there were six of us and we fit comfortably and no one was tripping over anyone. Front Desk personnel was very friendly and attentive. Called housekeeping a few times to get toilet paper and soap as we had run out what we had brought and didn't want to buy another one since we only had two days left and got no response. Other than that everything was good.
only working ice machine was on the ground floor
Decor, Light Fixtures and Bedding was modern - clean lines. I liked two tvs, liked the handicap chair for pool, fresh healthy food choices for breakfast, helpful staff, liked location across the street from Food for Thought (will come again for that feature and bring my elderly mother) would have liked additional suitcase stand (only one provided). Prefer larger pool for lap swimming. change room at pool, & plastic bag to put your bathing suit
Clean, comfortable, quiet, friiendly staff Nothing
The price of the room was good for the size of it I didn't like that when you first walked in all you smelled was chlorine and the bathrooms didn't have an exhaust fan.
Very spacious rooms, incredibly friendly staff, walking distance to restaurants (we recommend Food for Thought) and the outlets Gym doesn't have free weights but the cardio equipment is nice
The coffee and breakfast were good. The employees at the front desk were incredibly rude. When we checked in, one of our sheets was dirty and when we called the front desk about it, the woman working told us we could come get a new sheet if we wanted to, but didn't offer to come re-make the bed for us. The mattresses are extremely hard and uncomfortable. The fitness center was very limited and two of the machines didn't work at all.
Everything was neat and tidy. Staff was friendly and helpful. Comfy beds. Good night's sleep and nice breakfast in the morning as well. Already made reservations to stay again.
Very nice hotel with no problems with the room and/or staff The coffee machine produced probably the worst coffee I have had in recent times.
Location Comfortable Beds Indoor Pool Cleanliness of Rooms Good value for the price Breakfast could use improvement - Eggs tasted fake and weird toasters took way too long - 2 rounds and English muffin was still barely warm, not dark at all seating for breakfast - chairs too big, bulky and heavy. almost impossible for person sitting against the wall to get out. chairs in guest room were very uncomfortable.
Location, fresh baked cookies.
The price and convenience The lack of cleanliness and rudeness of staff
The only characteristic that I found enjoyable of the place was when I was not staying there. It is located within a reasonable distance to Busch Gardens and Colonial Williamsburg. Where to begin? The key cards de-magnetized at the slightest handling. The beds were so terrible that I actually slept on the floor. I could feel every spring in their crappy mattresses and could not get a wink of sleep. The ceiling of our room looked like there had been multiple water damage instances involving a leaky roof. The room smelled musty. It was only one step above "Crack den". The breakfast was terrible. The eggs were probably powdered and tasted worse than the eggs they serve in the Navy (and in prisons). The potatoes tasted like cardboard. They should just skip those and stick to toast and bacon. The cost of this room was $285 (including tax). When I pay that much money for two nights, I expect to at least enjoy my bed. I would not recommend this place to ANYONE except a crackhead.
Affordable, in a safe area. Staff was friendly and responsive to requests. Breakfast was decent. A good option when the higher end hotel chains jack up prices over the weekend. Large indoor pool. Carpet was old and worn down. Needed to be vacuumed under the beds. Description was misleading, said "1 BR with a pullout sofa. " definitely expected an actual separated BR, not the case.
Great distance from busch gardens and water country, friendly staff Beds were awful my girlfriend and I woke up with sore backs and headache you can tell beds were warped and sheets barely fit on the mattress. There was a jacuzzi which looked nice but we went in and it was cold!someone knocked over a paper made sign taped to a cone saying broken.desk person said its been days doesn't know when it's being fixed
It was convenient to Colonial Williamsburg, with only a 3 minute drive. If you wanted to walk you probably could too. The price was the best around; we payed 230 for 3 nights. It wasn't the cleanest and needed to be updated. There was a crack in the sink, a couple of light bulbs were out, and holes in the sheets. If you go here, I suggest bringing your own blankets, and buying Lysol and comet to clean up beforehand.
Bathroom was clean but needed to be updated.
Good location. Basics need renovation. Dirty wash cloth left in bathroom.
the pool was nice, rooms were clean Our reservation was lost, the hotel was torn up with construction inside and out, staff was useless in finding our reservation, no food except for a breakfast that we were not given a voucher for due to "booking through a third party"
Less then 5 minutes from the park. Beds were comfortable Had to duck to use the shower, room smelled like mildew. For the price would expect more.
The available amenities. The mattresses were well overdue for replacement.one of the beds had a dip in it of over three inches. Cleanliness was questionable at best. Sliding glass doors were filthy. Rear parking lot was dirty and we had to step over a liquid oozing from the dumpster on our way to and from our room. I did not express our concerns to the staff.
There was a very nice young man who worked in the restaurant,named Tyler who went out of his way to help.He also was the acting supervisor during one of our conference meals so he is a jack of all trades. I thought the front office staff were not as friendly as they could have been. The housekeeping staff was slammed when I was there because of the different times people leaving and checking in to the hotel.My room was comfortable but some of my other friends who were there said that they had to wait until late in the afternoon before their room was cleaned.
Room was clean. We didn't know the hotel is under construction until we arrived. They definitely need it, the entire place is out dated and run down.
NoTHing!! Everything about this hotel was horrible. From the dirty rooms, smelly atmosphere to the fact they were under renovation that we didn't know until we got there!! If it wasn't for the fact we were EXHAUSTED, we would have asked for out money back and gone somewhere else!!!!
The room was nice and clean with a mini fridge. Very comfortable. The beds were definitely old but I was comfortable. Very good location - near everything without being off a highway or in a loud spot. The front desk gave a nice restaurant recommendation. The room came with two beds, but I'm pretty sure they were two full beds, not queen, which meant my fiance and I had to decide between sleeping in separate beds or squeezing into a small one. The wi-fi was free, which was great, but cut in and out constantly - varying from full strength to not connected at all. It's a very big hotel, so boosting their wifi capability would be great.
The rooms were extremely small Had a bad smell very over crowded the hotel manager was extremely rude and to much construction not clean at all pull out bed was broken bathroom should just have standup showers because they were extremely small I will NEVER STAY AT THIS HOTEL AGAIN NEVER
Pleasant check in experience, clean rooms, and the cocktail hour made for a very nice stay. It's well laid out, and the parking lot was close and accessible. I called to the grunt desk in the morning for something. I had to call twice because noone answered my call the first time. Then they didn't deliver the item to my room, and when I went downstairs, the attendant was sitting in the back, reading.
Nothing It was dirty. The carpets felt so disgusting you couldn't walk on in. The furniture was dirty, beds uncomfortable, and the ac was very noisy
The hotel clerk Derrion was the sole redeeming feature of this place. He deserves a raise and a transfer to a facility that is much more worthy of his competence and williningness to help. He quickly refunded our money when it was evident we would not be able to stay. The first room assigned to us was clearly already occupied. The swimming pool had a light fixture loose and floating in the water but still attached to its outlet by its wires. The swimming pool area has no heat, so the area and the water are practically unusable this time of year. The next room assigned to us had a sliding closet door that was completely off its track. The safe was locked and inoperable. The TV had 1 channel. I was lured in by the seemingly low price, but with so much wrong, it was clear that any amount of money was too high. We left after 40 minutes and received all of our money back.
The staff was superb! Very helpful and assisted with everything to my request. The room was equiped with refrigator, security deposit box, ironing, and washing facilities. Wifi was also a great amenity. Well, its appears the hotel is slightly outdated. The carpet and walls could use a facelift to present a more appealing, contemporary look.
My kids loved the indoor pool hotel located close to interstate for easy travel Room was non smoking but you could smell the smoke.
Room was big and comfortable , lots of space for just the two of us . Bed was huge , sheets and comforter were clean and I was satisfied with that , the bathroom was clean as well and that was another plus . The towels were small and useless for drying off , that was the only thing that annoyed me . Other than for the price , this place was amazing and definitely more than I expected .
This is one of the nicest hotels with the best staff I have ever stayed in. Nothing
The friendly staff that checked me in, she was very professional and friendly. I am sure she is a great asset to your company. Keep her smiling and she will keep us smiling. It was further away from my work location than I thought, 34 mile drive. But it was so nice to have the nice room etc. after driving that far.
The fact that the room was clean. The hotel was renovating, the bathroom appeared new but the rest of the room did not. The breakfast was awful, if it is muffins and coffee, don't advertise free breakfast, say free continental breakfast. Don't run out of milk when you offer cereal.
Great location,Just had a severe snow storm the couple of days I was there.Nice little studio place,with everything we stay.I would defiantly use this place again. Nothing bad ,other than 10 inches of snow.This area never has snow and had very little equipment to take care of roads and sidewalks. Not the Hotels fault.
This guest did not leave comments about this hotel.
Hi Im Michele I stayed here twice in Febuary it was really awesome form the spacious CLEAN rooms to the very friendly staff #40hey Ms. T and T#41. The coffee was fresh and good every morning all day for that matter. The entire property was immaculate. I even inquired about monthly staying if needed because I enjoyed it sooo much. I personally give it five stars!!!!!!
I love the room, nice a spacious. Not to forget about the jacuzzi in the bathroom! All the tools in the kitchen to cook you're own food instead going out for dinner/breakfast/lunch. (Money saver) Great location and plenty stores to go shopping. Enough room to host another couple! Great place to book! I'll be back (terminator voice) The Internet moved a bit slow. The checkout could be at least 11:00 or a little later but it's at 10 am.
To have a kitchen. To have to drive to go swimming.
Clean, helpful and friendly. Close to attractions. Everything was fine
This was an excellent value for the money. We stayed in a 2 bedroom unit that was very clean. I would definitely recommend it.
The resort provided everything we needed for our stay. From the pots and pans in the kitchenette to the washer dryer, we had everything we needed. I can,t think of anything we did not like.
I like my suite very much I didn't like that I didn't have a companion with me to enjoy the suite with me.