Zagreb Hotels

Easy to find and close to a lot of central Zagreb things

The hotel should provide better instructions for parking. There are no signs indicating where the parking is and sometimes it is hard to stop at the hotel to ask where it is because the roads are so busy.

After 7 weeks of touring Turkey and Croatia, this hotel had the best breakfast by far - saved the best till last. Even provided a breakky pack on our last morning as we had to leave before the 6.30am breakfast.

The two rooms we stayed in had very good view.

Nope. It was all good.

Everything from rooms to services

staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.

Everything

A pool would be nice

Good room. Good breakfast.

The gym was a little small and windowless

Location is great!

Breakfast needs improvement for a four star hotel. Parking is expensive.

Perfectly located in the very center of the city, it has complete facilities for everything needed.... and the price was very good!

Good breakfast and location

I had to pay 20€ per night for my dog. Small room.

The rooms were beautiful and very comfortable. Location is great-within walking distance to all sights.

The food at the hotel was not great. Meals were overcooked or undercooked and Not kid friendly. Pool was too deep for kids also.

Disappointing....unkind staff, forcing the kindness. Rooms are not in accordance with the category of 5 stars taking into account that the La Meridien Lav also 5-star hotel from Starwood group. Sheraton was completely disappointed.

Reasonably priced, 25 minute walk from the main plaza.

Really nothing to complain about.

Friendly staff

Nothing

They were very professional and very friendly. I have a story to share to show how great they were. My flight out of ZAG was scheduled after their breakfast bar opens at 7am. However, they offered to pack up a breakfast in a brown bag. It included turkey sandwich, juice, an apple and a candy. Amazing. I wish them all the best.

Very clean modern room

The pool is great and the room service not bad.

The service of this hotel is simply not up to scratch for a 5-star hotel. It is okay for a 4-star hotel. To give some examples:the staff is not helpful, sometimes does not speak English (!), the room, was way to hot (in November!), our room was not cleaned in three days, even not after repetitive contact with housekeeping.

Relax area, gym and breakfast

Cost of parking

I liked vicinity of Arena sport/event stadium, just perfect for music concerts or sport events. Wiew from balcony is nice too concidering that hotel is in town.

Hotel is clean and fair but not recently refurbished.

No W-Lan in the rooms only in the lobby available. Breakfast was not very good.

Great staff who spoke great English. We only stayed one night and I had a stomach bug the entire time we were there and the staff did everything they could to help me feel comfortable.Very clean and nicely decorated.

The shower was only warm, not hot.

I was very satisfied with the whole package

calm location

it was hard to figure out how to switch TV on, because of 3 remote controls, the fridge-bar was very noisy, old furniture, no soap and shampoo in the bathroom, the room is not very clean and the bed is not so comfy. Generally, I would not recommend this hotel to anyone.

I liked hotel staff. They were friendly. And breakfast was tasty and included in price.

The room isn"t enough clean.

Good restaurant

Price different from the book (more), No pricing information for the stay a dog and a very large payment for this service. Tight room with an old broken equipment, bathroom dirty and neglected.

A nice hotel with old world charm but modern conveniences. Included breakfast was very nice, more than I expected.

Our room was a little small but adequate

Staff attitude towards client.

Although I specified in my booking that I want a room with a decent view,I was placed in one with a wall in front of my window. Due to that it was rather uncomfortable, dark and always had to take care to draw the curtains so that I ave some privacy (away from the neighboring flats).

Room is very nice.

Far from the center. The internet wireless only works downstairs on the lobby.

The hotel is relatively close to the highway (less than 1km from the exit). We used it for an overnight stay on our way to Istria and it was a perfect choice. The hotel room was very clean, the staff very professional and the breakfast plentiful. The quality of the room for the cost we received from Booking.com was very good. We did not visit Zagreb but I think it is not difficult to get to downtown from there.

No, there was nothing to complain about.

Very friendly staff that were extremely accomadating. For example, our room included breakfast but we were missing it because we had an early flight so they packed it for us in the morning to take. The room was extremely clean and spacious.

The location is right next to the bus station so that was convenient. It is far from the airport and while they say they have an airport shuttle, it does cost you money (about $30 bucks/120 kuna) to book so we were slightly misled. It's also a walk to get to the town center (30-45 minutes) and at night I would not advise walking back but rather get a taxi because the area closer to the bus station is slightly greasy.

A little hard to find, even with GPS. Very clean, though small room, but a very big and modern bathroom. The owner was very kind, He told us that there´s gonna be a place for breakfast (not included when we were there)

I like the room and the restaurant of the hotel. All the people who work there are very friendly and professional. Very important also the frre connection in every room!!!

very nice spa and wellnes, comfortable room and nice bathroom

little bit complicated checking out if you pay cash in Euro.firstly you have to exchange money to local money and then you can pay your bill.

the actual rooms are small apartments,,so lots of space,,but thats about it..

the rooms are very noisy,,being on a main freeway,,even with the blinds down and doors shut,,it doesnt shut out the constant freeway noise..

Nicely finished and furnished apartment in a brand new building complex. Garage space included. Breakfast included.