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It was very central. The hotel had the usual comforts of a 4 star one would expect. The staff were friendly and helpful. The breakfast was great, it was a better buffet when compared to regular 4 stars.
Clean, quiet, spacious rooms and bathrooms, close to the city square at walking distance, nice restaurants in the area, friendly and helpful staff, good price The restaurant inside the hotel is not good at all.
The professionality and the friendliness of the staff. Breakfast is also very good and with a rich diversity. The air deodorant that is used overall and also in the rooms. This is problematic for people with llergies or breathing problems.
Everything was great, breakfast, free internet, location, size of room, staff were very helpful and friendly.
First of all, the location of the hotel is very good, as it is only 2-3 min. walk from the railway station and also it is possible to walk to the old city. The room is not very fancy , but clean enough. The hotel staff is also friendly.
Staff attitude towards client. Although I specified in my booking that I want a room with a decent view,I was placed in one with a wall in front of my window. Due to that it was rather uncomfortable, dark and always had to take care to draw the curtains so that I ave some privacy (away from the neighboring flats).
It was very crean room and good enough space for us. The breakfast was also fine. The receptionist was very kindly. And the rocation is great. We could walk to train station and old town as well. (little bit far from bus terminal, if you have big luggage.) The elevator is small. We needed to carry our luggage, even 4 stars hotel.
A nice hotel with old world charm but modern conveniences. Included breakfast was very nice, more than I expected. Our room was a little small but adequate
The hotel is near the city center, therefore it is a little hard to find a place to park the car. Our room was comfortable. The breakfast was great! The a/c cannot be adjusted although it seems adjustable. The room was not cleaned well after the first day.
Excellent value, very spacious room, close to everything. Staff at front desk extremely helpful. Top 5 breakfast experience.
friendly staff, goof location in between the city center and the railway station, rather quite street outside no
Good room. Good breakfast. The gym was a little small and windowless
Staff treated me and dog very well
The design of the hotel! Actually, it was the reason why I chose it. With the help of its long history, both exterior and interior look fascinating. Taking our passports during our stay... That was not good.
Excellent location - we could walk or take the tram to everything. Our room was comfortable, clean and well serviced (requested extra pillows and refills for the mini bar). Loved the indirect lighting in bedroom and bathroom too. I'm not sure that the hotel can accommodate wheelchair accessibility - there were a lot of stairs. Otherwise no complaints!
The location was good and the room was clean. The hotel staff was not very friendly and the breakfast was poor.
Easy to conect to the internett. The hotell oppgraded from one room, tree beds to two room without extra charge.
Excellent breakfast to start the day in relaxing surroundings; efficient, friendly and helpful staff. Attention to detail. Prime location in the city. Nil.
Great value for the money. Staff was very friendly and helpful and provided an incredible dinner recommendation. Room was very clean and comfortable. The mattress wasn't as nice and comfortable as we expected, especially relative to the rest of the experience.
Location is great! Breakfast needs improvement for a four star hotel. Parking is expensive.
A they honored your booking even though they did not have record of your service making a reservation.
Warm, helpful staff. Lovely lobby area, central location with easy walk to Old Town area along a shady promenade. Very good condition, with excellent breakfast and good value. We would stay here again. Fairly small room, as found in most European cities.
It was good to find a vintage hotel lovingly restored and in in full operation.
Beautiful hotel with great staff. Loved the room, the breakfast buffet and the dinner in the bistrot were excellent. Beautiful setting with 5 stars service! I would highly recommend it.
Great value and central location. Very nice restaurant and extremely attentive staff
The hotel was georgeous and in an incredible location. Wonderful bar and lobby, withbeautiful rooms. The king bed was amazingly hard, we actually checked to see if it wasn't a box spring.
Everything. Very luxurious accomodation, friendly personnel. The room was amazing . On top of it they have an incredible kitchen for breakfast, lunch, supper and daytime snacks, big thumbs up to the chefs.
Excellent value for the money. The hotel is designed with very good taste, there is beauty everywhere, excellent food, good Internet connection and the best of all is the staff. We stayed one day longer than planned.
The traditional standing No flat screen television in my room
Service from staff was very professional from reservations to check out. A very beautiful and well maintained hotel ideally located to enjoy Zagreb.
Location in the heart of the city, good breakfast, i like the additional menu for the eggs, pastry could be improved, crossants etc. ate to small, quality suffers, gets to dry..... the noise of the near trainstation and the tram. also is a pool missing
staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.
Beautifully decorated and restored hotel from the early 20th century.
Everything A pool would be nice
I like the way they design the hotel. It's old fashion but very authentic and style. The room and the lobby differs from the other 5 star hotels we have been.. even the reception was on a small table in the corner. no.
Clean rooms and a good location. During the weekend the pool is closed for cleaning reasons. Quite dissapointing if u're staying there in the weekend.
Food at the restaurant. Hotel staff. We had to pay addition for sauna at the Hotel. Only swimming pool and fitness was included.
I stayed the Club room at the top flour, however no city mountain view. SPA was needed one day in advance booking. It is difficult to use for one day traveler.
Yes. The room was very disappointing, small, oldish and the bathroom cramped.
Disappointing....unkind staff, forcing the kindness. Rooms are not in accordance with the category of 5 stars taking into account that the La Meridien Lav also 5-star hotel from Starwood group. Sheraton was completely disappointed.
The hotel is in a fairly convenient location. The buffet breakfast offered was good.
The rooms were beautiful and very comfortable. Location is great-within walking distance to all sights. The food at the hotel was not great. Meals were overcooked or undercooked and Not kid friendly. Pool was too deep for kids also.
Nice there were street signs all over the city pointing to the Sheraton. Price of room and in main dining room were very high. Service and prices in the cafe were very nice.
Very helpful staff members.
Perfectly located in the very center of the city, it has complete facilities for everything needed.... and the price was very good!
hotel dubronki was centrally located but not noisy--the staff was effecient and pleasant..the rooms were nicely furnished--we stayed in a standard and there was a desk,,small table and chairs and two twin beds--traveling with adult child...the bathrooms were spacious and clean--there was no coffee in the rooms but otherwise everything you wanted was there--i would definitely recommend this hotel for anyone wanting to explore zagreb old town--we loved it.... the breakfast that comes with the room is very nice with large selection of meats/cheeses/grilled veggies/stuckli/ breads etc etc we ate breakfast here four times and was never disappointed...yum only thing was no coffee in rooms--but we did not find this in any room in croatia except one that came with a kitchenette and then that was instant--even thoough croatia has a coffee culture it is cafe oriented.
Good breakfast and location I had to pay 20€ per night for my dog. Small room.
Exelent location,very good rooms, Parking for car is not near by.
The hotel is OK, but KAYAK service is terrible, I sent you several e mails that I need invoice from you for my staying in hotel Dubrovnik, becouse I paid to you, not to hotel. Without invoice, I can't refund monay from the company where I work. I now understood that Kayak is not correct with their customers, you don't care about them.. Regards Davor Kostelic
location, every day cleanliness, breakfast noisy at night in the street, cold inside as window isolation is not good
Nice rooms in good repair. Air conditioning only cooled to 23 C. I asked reception 3 times to come to the room and check it out. I was largely ignored and the young guy on duty I asked for help went off duty late that night. Finally at 10:30 pm someone came, showed me how to set the thermostat, which I had allready done, and set the temp at 17 C. Did no good. The room temperature remained at 23 to 24 degrees all day and night. Nice hotel, excellent location, nice rooms, and very poor staff.
The location of the hotel is excellent and some of the rroms is refurbished
Hotel is situated exactly in the centre of Zagreb. Very clean and well furnished. Price reasonable. Personnel very friendly (very good English). Breakfast-very good choice of self-service bar.
Best location in the city for a hotel Nice large rooms Helpful staff Bathroom could have been cleaner
Excellent location - best in the city, good breakfast, the size of the hotel guarantees a lot of privacy In the end I was chared a price bigger than the one guaranteed on this site.
Excellent location for everything except arriving by personal car.
The hotel is near the railway station and the tram station. The breakfast is good. The hotel staff are cool.
very good location, close to the railway station, bus station and to the center
This is the most friendly and helpful staff I've ever encountered in my extensive travel experiences. They always met me with a friendly smile and greeting, and were very willing to help with travel and other questions. The location is fantastic. A short walk to all the sights.
Close to the railway station. Price
The location is very convenient, especially on weekend when all shops are closed, there is an underground shopping center near Main Railway Station (Glavny Kolodvor), which works on Sat-Sun.
Good location, in front of the Central Station. Hair dryer is nearly broken.
Location staff was not very accommodating. We had 4 pieces of luggage that no one assisted us with.
Only there a short while. Had to leave at 5:00 A.M. but staff was helpful Couldn't get the air conditioner to work
Great access go the sites and transportations
location Some of the staff were not friendly. Cost was slightly higher than quoted.
Very convenient for train and bus stations. Nice breakfast.
24 hour reception, good rooms, good brekfast, there is car parking tram line under the window (very loud), there is no restaurant inside the hotel
The place where the hotel is great Everything was fine.
Very warm and attencious staff Nothing in the mini-bar; old beds.
Close to the sights we wanted to see. Nice and helpful staff.
the breakfast saloon is decorated very nice; breakfast meal was good and various the hotel is situated on a pedestrian street / no auto access; a little bit of distance for carrying the luggage from the parking
Good location if travelling without car Room had unpleasant smell coming from bathroom and flooring was noisy. No possibility to alter heating of room - sometimes it was cold. Possibly due to cold weather outside dining-room was wintery as well.
If I am correct the hotel is the oldest hotel of Zagreb. The hotel is clean and the people are friendly but for me it was not what I expected as I was looking more for a business hotel. The hotel did not have an elevator, the parking is 5 minutes walking and you cannot get to the hotel with your car as the street is a walking street. Also the hotel is hard to find as it is located in a old shopping mall. Personally I would advice this hotel to tourists who want to be in the centre of the city without having to pay a high cost.
The location was perfect, just below the old town. The staff were pleasant and helpful and we were given a small suite, although we only booked a double room. Excellent value. The guide book recommended the hotel restaurant, but unfortunately this has now closed.
It would be hard to be more central Zagreb than that... and the staff, in our case anyway, were not simply staff, they became friends.
The staff is very friendly and helpful, they are really very nice people. The hotel is in the center of Zagreb.
The location is superb and the staff (almost all of them) extremely helpful! The facilities are a bit worn, but if you don't expect luxury it's ok. And the location makes up for any defects!
Staff was amazing and attentative. We missed our flight and Melita was able to rebook our stay at no charge and no difficulty. Communication was prompt. Also, Boris, Mislav and Sanja were great hosts, who poited us to the city's sights and gave us good recomendations. Housekeeping lady Ana was also nice and made sure our room wass spotles and well stocked. There is not a single thing that I could complain about. Maybe bathrooms could be little bigger.
the distance from the Cathedral is 10 minutes' walk; the breakfast is quite poor, no internet access in the rooms (at least we couldn't reach it, but we were charged for it) and the price for such rooms are too high
Zagreb was bleak, the hotel was bleak Breakfast was very basic
it´s very near to the city, to the cathedral and especially to the medical universitity. the hotel staff is very friendly. one hears very good the TV in the rooms nextby at the right and at the left.
Parking place is available upon request and this is really necessary as parkings in town are quite expensive Breakfast could be improved
Location On checkout the manager was unresponsive when advised of the condition of the room. Hotel was grossly overpriced. The room smelt of cigarette smoke, the carpet was frayed, dirty and mouldy, paint was peeling off the walls (which were completely bare), the telephone and bedside lamp (a bare light globe) did not work, the room had not been vacuumed for some time, there was a empty water bottle and a used tissue under the bed. The bed base was broken and propped up with a block of wood and the fabric was ripped. The bathroom fittings were broken. The room was noisy with tram traffic outside. This was the worst hotel we have ever stayed in.
The location of the hotel is what makes the hotel interesting.Taking into consideration the facilities it is not really a 3 star hotel. The facilities esspecially the breakfast.
the location - the only reason i picked it. stayed at Astoria before which is way nicer and can be cheaper but this time wanted to be closer to the action this is a very basic hotel, somehow i didn't expect it to be *that* basic. no frills, minimal comfort, mebbe 3 channels on TV, lamish breakfast
nice, friendly staff, good location the breakfasts are "too monotonous" wthout vegateblas, cottage cheese, what I missed, and also too noisy rooms at the street side.