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It was very central. The hotel had the usual comforts of a 4 star one would expect. The staff were friendly and helpful. The breakfast was great, it was a better buffet when compared to regular 4 stars.
It was very crean room and good enough space for us. The breakfast was also fine. The receptionist was very kindly. And the rocation is great. We could walk to train station and old town as well. (little bit far from bus terminal, if you have big luggage.) The elevator is small. We needed to carry our luggage, even 4 stars hotel.
A nice hotel with old world charm but modern conveniences. Included breakfast was very nice, more than I expected. Our room was a little small but adequate
Staff attitude towards client. Although I specified in my booking that I want a room with a decent view,I was placed in one with a wall in front of my window. Due to that it was rather uncomfortable, dark and always had to take care to draw the curtains so that I ave some privacy (away from the neighboring flats).
Everything was great, breakfast, free internet, location, size of room, staff were very helpful and friendly.
friendly staff, goof location in between the city center and the railway station, rather quite street outside no
First of all, the location of the hotel is very good, as it is only 2-3 min. walk from the railway station and also it is possible to walk to the old city. The room is not very fancy , but clean enough. The hotel staff is also friendly.
The professionality and the friendliness of the staff. Breakfast is also very good and with a rich diversity. The air deodorant that is used overall and also in the rooms. This is problematic for people with llergies or breathing problems.
Clean, quiet, spacious rooms and bathrooms, close to the city square at walking distance, nice restaurants in the area, friendly and helpful staff, good price The restaurant inside the hotel is not good at all.
The hotel is near the city center, therefore it is a little hard to find a place to park the car. Our room was comfortable. The breakfast was great! The a/c cannot be adjusted although it seems adjustable. The room was not cleaned well after the first day.
Excellent value, very spacious room, close to everything. Staff at front desk extremely helpful. Top 5 breakfast experience.
Staff treated me and dog very well
Location is great! Breakfast needs improvement for a four star hotel. Parking is expensive.
It was good to find a vintage hotel lovingly restored and in in full operation.
Excellent location - we could walk or take the tram to everything. Our room was comfortable, clean and well serviced (requested extra pillows and refills for the mini bar). Loved the indirect lighting in bedroom and bathroom too. I'm not sure that the hotel can accommodate wheelchair accessibility - there were a lot of stairs. Otherwise no complaints!
Easy to conect to the internett. The hotell oppgraded from one room, tree beds to two room without extra charge.
Very nice staff, good location noice from other rooms, from the street
Good room. Good breakfast. The gym was a little small and windowless
Hotell staff and services No
The design of the hotel! Actually, it was the reason why I chose it. With the help of its long history, both exterior and interior look fascinating. Taking our passports during our stay... That was not good.
The location was good and the room was clean. The hotel staff was not very friendly and the breakfast was poor.
A they honored your booking even though they did not have record of your service making a reservation.
Excellent breakfast to start the day in relaxing surroundings; efficient, friendly and helpful staff. Attention to detail. Prime location in the city. Nil.
Everything. Very luxurious accomodation, friendly personnel. The room was amazing . On top of it they have an incredible kitchen for breakfast, lunch, supper and daytime snacks, big thumbs up to the chefs.
I like the way they design the hotel. It's old fashion but very authentic and style. The room and the lobby differs from the other 5 star hotels we have been.. even the reception was on a small table in the corner. no.
Service from staff was very professional from reservations to check out. A very beautiful and well maintained hotel ideally located to enjoy Zagreb.
The hotel was georgeous and in an incredible location. Wonderful bar and lobby, withbeautiful rooms. The king bed was amazingly hard, we actually checked to see if it wasn't a box spring.
Great value and central location. Very nice restaurant and extremely attentive staff
Beautiful hotel with great staff. Loved the room, the breakfast buffet and the dinner in the bistrot were excellent. Beautiful setting with 5 stars service! I would highly recommend it.
The traditional standing No flat screen television in my room
Location in the heart of the city, good breakfast, i like the additional menu for the eggs, pastry could be improved, crossants etc. ate to small, quality suffers, gets to dry..... the noise of the near trainstation and the tram. also is a pool missing
staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.
Excellent value for the money. The hotel is designed with very good taste, there is beauty everywhere, excellent food, good Internet connection and the best of all is the staff. We stayed one day longer than planned.
Everything A pool would be nice
Beautifully decorated and restored hotel from the early 20th century.
The location of the hotel is excellent and some of the rroms is refurbished
Location and the staff No
The hotel is very nice, lovely big bed, nice breakfast This hotel overlooks the central square, it is very noisy not recommended for light sleepers, noise from 5 a.m. to 12 midnight
location, every day cleanliness, breakfast noisy at night in the street, cold inside as window isolation is not good
Excellent location - best in the city, good breakfast, the size of the hotel guarantees a lot of privacy In the end I was chared a price bigger than the one guaranteed on this site.
Location, services and hotel staff are excellent.
The location of the hotel is just perfect! Main square, pedestrian area, shops, coffee bars, simply everything is at the visitors easiest disposal. Everything was perfect.
Hotel is situated exactly in the centre of Zagreb. Very clean and well furnished. Price reasonable. Personnel very friendly (very good English). Breakfast-very good choice of self-service bar.
the staff was always helpful and made us feel welcome in more ways than one can imagine.
Excellent location for everything except arriving by personal car.
The hotel is in a fairly convenient location. The buffet breakfast offered was good.
Disappointing....unkind staff, forcing the kindness. Rooms are not in accordance with the category of 5 stars taking into account that the La Meridien Lav also 5-star hotel from Starwood group. Sheraton was completely disappointed.
Very helpful staff members.
Food at the restaurant. Hotel staff. We had to pay addition for sauna at the Hotel. Only swimming pool and fitness was included.
Yes. The room was very disappointing, small, oldish and the bathroom cramped.
Clean rooms and a good location. During the weekend the pool is closed for cleaning reasons. Quite dissapointing if u're staying there in the weekend.
I stayed the Club room at the top flour, however no city mountain view. SPA was needed one day in advance booking. It is difficult to use for one day traveler.
The rooms were beautiful and very comfortable. Location is great-within walking distance to all sights. The food at the hotel was not great. Meals were overcooked or undercooked and Not kid friendly. Pool was too deep for kids also.
Nice there were street signs all over the city pointing to the Sheraton. Price of room and in main dining room were very high. Service and prices in the cafe were very nice.
24 hour reception, good rooms, good brekfast, there is car parking tram line under the window (very loud), there is no restaurant inside the hotel
Very convenient for train and bus stations. Nice breakfast.
The hotel is near the railway station and the tram station. The breakfast is good. The hotel staff are cool.
The location is very convenient, especially on weekend when all shops are closed, there is an underground shopping center near Main Railway Station (Glavny Kolodvor), which works on Sat-Sun.
very good location, close to the railway station, bus station and to the center
Only there a short while. Had to leave at 5:00 A.M. but staff was helpful Couldn't get the air conditioner to work
Great access go the sites and transportations
Location staff was not very accommodating. We had 4 pieces of luggage that no one assisted us with.
This is the most friendly and helpful staff I've ever encountered in my extensive travel experiences. They always met me with a friendly smile and greeting, and were very willing to help with travel and other questions. The location is fantastic. A short walk to all the sights.
Good location, in front of the Central Station. Hair dryer is nearly broken.
location Some of the staff were not friendly. Cost was slightly higher than quoted.
Close to the railway station. Price
Very warm and attencious staff Nothing in the mini-bar; old beds.
The location was perfect, just below the old town. The staff were pleasant and helpful and we were given a small suite, although we only booked a double room. Excellent value. The guide book recommended the hotel restaurant, but unfortunately this has now closed.
Good location if travelling without car Room had unpleasant smell coming from bathroom and flooring was noisy. No possibility to alter heating of room - sometimes it was cold. Possibly due to cold weather outside dining-room was wintery as well.
It would be hard to be more central Zagreb than that... and the staff, in our case anyway, were not simply staff, they became friends.
If I am correct the hotel is the oldest hotel of Zagreb. The hotel is clean and the people are friendly but for me it was not what I expected as I was looking more for a business hotel. The hotel did not have an elevator, the parking is 5 minutes walking and you cannot get to the hotel with your car as the street is a walking street. Also the hotel is hard to find as it is located in a old shopping mall. Personally I would advice this hotel to tourists who want to be in the centre of the city without having to pay a high cost.
Close to the sights we wanted to see. Nice and helpful staff.
The location is superb and the staff (almost all of them) extremely helpful! The facilities are a bit worn, but if you don't expect luxury it's ok. And the location makes up for any defects!
The staff is very friendly and helpful, they are really very nice people. The hotel is in the center of Zagreb.
the breakfast saloon is decorated very nice; breakfast meal was good and various the hotel is situated on a pedestrian street / no auto access; a little bit of distance for carrying the luggage from the parking
The place where the hotel is great Everything was fine.
the location - the only reason i picked it. stayed at Astoria before which is way nicer and can be cheaper but this time wanted to be closer to the action this is a very basic hotel, somehow i didn't expect it to be *that* basic. no frills, minimal comfort, mebbe 3 channels on TV, lamish breakfast
Zagreb was bleak, the hotel was bleak Breakfast was very basic
it´s very near to the city, to the cathedral and especially to the medical universitity. the hotel staff is very friendly. one hears very good the TV in the rooms nextby at the right and at the left.
Parking place is available upon request and this is really necessary as parkings in town are quite expensive Breakfast could be improved
the distance from the Cathedral is 10 minutes' walk; the breakfast is quite poor, no internet access in the rooms (at least we couldn't reach it, but we were charged for it) and the price for such rooms are too high
Location On checkout the manager was unresponsive when advised of the condition of the room. Hotel was grossly overpriced. The room smelt of cigarette smoke, the carpet was frayed, dirty and mouldy, paint was peeling off the walls (which were completely bare), the telephone and bedside lamp (a bare light globe) did not work, the room had not been vacuumed for some time, there was a empty water bottle and a used tissue under the bed. The bed base was broken and propped up with a block of wood and the fabric was ripped. The bathroom fittings were broken. The room was noisy with tram traffic outside. This was the worst hotel we have ever stayed in.
The location of the hotel is what makes the hotel interesting.Taking into consideration the facilities it is not really a 3 star hotel. The facilities esspecially the breakfast.
nice, friendly staff, good location the breakfasts are "too monotonous" wthout vegateblas, cottage cheese, what I missed, and also too noisy rooms at the street side.
Good Location in Zagreb Mildew in the room, cause humidity in the room was really to high. At first sight everything the room seemed to be clean, but then we found it on walls behind the bed etc and of course in the very little bathrooms.
The room was clean The rooms are not where they are stated on the address given. The rooms are in a run down area of the city. We would not recommend to a freind
hotel stuffs are really helpfull and fiendly.hotel located in the middle of the center.finally ,i think this is the best hotel for this price the roomms are different than web photos real room is worse,materials are very old but clean
Really good deal for this price.
The rooms are part of an aparthotel with around 4 rooms sharing a bathroom and toilet. I wasn't aware of this. Access is down an unlit alley in not the best area of Zagreb (wouldn't recommend to lone women) Access is down an unlit alley in not the best area of Zagreb (wouldn't recommend to lone women). Check out didn't open till 10am which is a bit late as I had a train to catch at 9am so had to leave the key somewhere I thought was safe as reception building was locked.