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The staff was very friendly and professional. we had a pleasant stay.
The people were great. They need a new waffle maker.
It was very clean and the bed was very comfortable and I liked that there was a recliner in the room for my husband and also the staff was very nice oh and also a great breakfast No everything was great
two days at the hotel and they didn't clean my room or bring me fresh towels.
It provided breakfast, a safe, well-lot parking lot and was available for the date we needed on such short notice. The coffee pot in the room had brown water in it and was growing mold. The air conditioner could not be controlled. Our only option was to unplug it when we became too cold. A dead roach was found under the pillow and another one found on the floor.
It's the best hotel in Zapata. We rented the party room and it was very hot.
I checked into my room at 4:00 pm. I was preparing to take a nap when I pulled back the covers and noticed several hairs on the bed lien along with small partials that looked like crumbs. I contacted the front desk immediately and asked for the linen to be changed. The lady at the front desk told me she would speak to her manager. Several hours later, I contacted the front desk again. She told me her manager was out side and that she would let him know. I called back 2 hours later and was advised her manager wasn?t answering the phone and that she didn?t know the number to maid service. Needless to say, no one came change the dirty lien and I slept in the chair in the room. I was NEVER stay at this hotel much less another Holiday Inn Express if I can help it.