Hotel Zihua Caracol

Calle Adelita Sn Playa La Madera, 40880 Zihuatanejo, Guerrero, Mexico
+52 755 554 9519

rate per night


based on 374 reviews
Hotel Zihua Caracol - Zihuatanejo, Guerrero, Mexico
Compare vs. KAYAK |

Provider Nightly total
TripAdvisor $36
Cancelon $49
Priceline $49

Good to know

Distance to city center 0.3 mi
Location rating 9.6



Standard Rooms


Bed type
$44 per night
$49 per night
$49 per night
Double bed
$51 per night
$52 per night
Double bed
$54 per night
Double bed
$58 per night
$61 per night
Double bed
$66 per night


Traveler rating


Time of year

Traveler type

Show reviews that mention

  • Excellent
    Feb 2020

    Very friendly/helpful staff Exceptionally clean Great water pressure in shower Good AC Perfect location/within walking distance from everything

    Could use some upgrading, everything is old. Beds/pillows not very comfortable. Fan in addition to AC would be nice. Window screens would be nice as the mosquitoes were pretty bad.

  • Good
    Feb 2020

    Super friendly staff. Breakfast was good. Room was large. Beds and pillows were good for Mexico standards. Clean place. Pool area was nice and usually quite during the week. Weekends were busier when locals came but they were quite by 10 pm. If you tip your maid everyday (like you should) you got extra little special details.

    Owner has a big dog (rotti I believe) that he lets roam in the back enclosed area (security reasons I am thinking) at night but the dang thing barks a lot and upset most of the guests. Other then the dog issue it’s a great little hotel to rest your head.

  • Excellent
    Jan 2020

    We really enjoyed the variety of different options for breakfast and the service was excellent and so was the food.

    We would have appreciated a fan in Room 00 Sun and Moon in the lilving/kitchen area.... the bedroom/bathroom was just great withe the A/C.

  • Mediocre
    Jan 2020

    Pretty basic. Breakfast is same no matter what you order on al a carte menu. Water available is nice feature

    I sent a note to property requesting early check-in. They indicated yes if room was available. I arrived 3 hours ahead at which time I checked-in but they said my room was not ready. But they said feel free to use I did and had a look around including finding that maid had just finished my room. All ready complete with goose towel on bed. Back to front desk to let them know my room was ready only to find that “this isn’t our policy “? Excuse me you said “I could check in early if room ready and it’s ready”....”oh but that’s not our policy , you can leave your bags here at desk”.......I noticed the manager, this rude lady apppeared to give me the DONT talk to me hand when I tried to talk to her. She mentioned something to desk clerk before disappearing in her office. At this point clerk turns to me and says “senior we will try to accommodate you “.....”oh ok”.......20 minutes go by with me staring at this guy. “So sir is everything ok? Can I go up?”...”excuse me senior ? What do you mean?”....”can I have the key to my room?” ....o no senior you have to wait until 3.” ...”what you said you were going to accommodate me, why did you make me wait ?” “O the manager she says no” So there we sat by pool , myself a family and another couple for 3 hours before they handed us keys even though all our rooms were ready. In that time we may have seen 10 people in this very tired hotel.manager is confrontational rude and hostile . Go to Irma across street. Don’t waste your time.

  • Excellent
    Jan 2020

    The staff are so amazing and accommodating. We arrived too early for check in and they stored our bags and gave us an area to change into beachwear. The breakfast every morning was delicious! In the 8 days we were here we only ate breakfast off property once. The rooms are clean with great views!

    The beds are hard and the rooms could use a little deep cleaning, the curtains needed a good washing. But the bed linens were changed daily and clean. The dinner restaurant at the hotel was just ok. There are a lot of better food options very close.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.



Hotel Zihua Caracol is located near La Ropa Beach in Zihuatanejo, Mexico. Amenities at the property include an outdoor pool, business center, and barbeque grills. There is a full breakfast offered each morning, and there are two restaurants on site. Guests can also visit the bar area for a quick cocktail or grab a coffee from the on-site cafe. Guests also enjoy the picnic area and the garden. The front desk is available 24 hours per day, and the staff members can offer assistance in English and Spanish. Guests that arrive via car will find a free self-parking area. Pets are not allowed at Hotel Zihua Caracol, and it is a 100% smoke-free property.

The property contains 30 guestrooms spread among three floors. The rooms are all air-conditioned for guest comfort, and irons and ironing boards are provided. Each room is individually furnished and contains a separate sitting area and balcony. Plus, all rooms have attached private bathrooms. There are also televisions and in-room safes provided. The housekeeping staff is available to attend to the rooms on a daily basis. There is complimentary WiFi located in all of the public areas of the property.

Guests will find themselves conveniently located in the Colonia La Madera area which is just seven minutes walk from La Ropa Beach. Also nearby is Zihuatanejo Bay and La Madera Beach. Other walkable attractions include Las Gatas Beach, Kioto Plaza, Principal Beach, and the Municipal Market. The Ixtapa-Zihuatanejo International Airport is about 12 minutes away via car.



Free parking
Free airport shuttle
Free Wi-Fi
Pet friendly

7.8 Good

based on 374 reviews









Things to Know

  • Very quiet
  • Beach nearby

Check in

3:00 PM

Check out

11:00 AM


Policies vary by room type and provider.


Free Wi-Fi
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
24hr front desk
Free parking
Storage available
Business center
Concierge service
Express check out
Coffee shop
Pets not allowed
Wedding services
Hot tub
Cable or satellite TV

FAQs when booking at Hotel Zihua Caracol

Where is Hotel Zihua Caracol located?

Hotel Zihua Caracol is located at Calle Adelita Sn Playa La Madera, 0.3 miles from the center of Zihuatanejo. La Madera Beach is the closest landmark to Hotel Zihua Caracol.

When is check-in time and check-out time at Hotel Zihua Caracol?

Check-in time is 3:00 PM and check-out time is 11:00 AM at Hotel Zihua Caracol.

Does Hotel Zihua Caracol offer free Wi-Fi?

Yes, Hotel Zihua Caracol offers free Wi-Fi.

Does Hotel Zihua Caracol offer free parking?

Yes, Hotel Zihua Caracol offers free parking.

Does Hotel Zihua Caracol offer free airport shuttle service?

No, Hotel Zihua Caracol does not offer free airport shuttle service.

How far is Hotel Zihua Caracol from the airport?

Hotel Zihua Caracol is 6.4 miles from Ixtapa-Zihuatanejo Intl. Hotel Zihua Caracol is 47.7 miles from Lazaro Cardenas.

Can you bring pets to Hotel Zihua Caracol?

No, pets are not allowed at Hotel Zihua Caracol.

Does Hotel Zihua Caracol have a pool?

Yes, Hotel Zihua Caracol has a pool onsite.


Hotel Zihua Caracol - Zihuatanejo - Pool All Photos (1)
Hotel Zihua Caracol - Zihuatanejo - Pool Pool (1)


Most Popular Landmarks

  • La Madera Beach 234 yd
  • Museo Arqueológico de la Costa Grande 0.4 mi
  • Principal Beach 0.4 mi
  • Fisherman's Walk 0.5 mi
  • Playa la Ropa 0.6 mi
  • Contramar Beach 1 mi

Zihuatanejo Travel Guide

Learn about Zihuatanejo on KAYAK

Getting Around

Ixtapa-Zihuatanejo Intl 6.4 mi
Lazaro Cardenas 47.7 mi

Nearby hotels


8 Excellent (230 reviews)
0.02 mi
8.2 Excellent (409 reviews)
0.02 mi
9.3 Excellent (127 reviews)
0.03 mi
Best prices found by KAYAK users in the past 72 hours.


9.1 Excellent (429 reviews)
0.14 mi
7.1 Good (80 reviews)
0.37 mi
Best prices found by KAYAK users in the past 72 hours.

Most recommended

9.5 Excellent (413 reviews)
0.1 mi
9.5 Excellent (201 reviews)
0.26 mi
9.3 Excellent (127 reviews)
0.03 mi
Best prices found by KAYAK users in the past 72 hours.
Hotels Mexico Guerrero Zihuatanejo Hotel Zihua Caracol