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Very excellent grill restaurant
The bed was quite comfortable The look of the outside is deceptive. Landlord asked for money immediately we arrived, room smelt musty, not fresh. Walls were drab. Concertina, brown, plastic, cheap door to the bathroom. Toilet roll dispenser was like one you'd find in a pub, ie huge, locked, paper that breaks with every pull. Brown fridge balanced on a table which whirred into life every few minutes. Brown, cheap laminate floor. Breakfast was 6 rolls on a plate and a bit of ham and cheese. By far the poorest hotel / inn we have ever booked through this web site. On a noisy main road
privacy everything was ok
room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
In central position near beach and centre
Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
I liked that the hotel was very central with plenty of parking
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
very comprehensive selection at breakfast.first class.
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
the room was cheap
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
The location was excellent. The breakfast was very good with plenty of choice. The early check-out time of 10am - it was a struggle to get teenagers up and fed and ready to leave by 10am.
Breakfast was good. We arrived by 5p.m. and were told that we were too late to book in for dinner that night! with the number of guests in the hotel, I did not think that a small variation should have caused the kitchen too much problem with over 2 hours to prepare for this!. This soured our opinion and stay in the hotel.
i didn't receive dinner on one evening because you have to reserve in advance. I was never informed to do so. According to the personel it was impossible to add one person. Barservice was not good. They didn't walked the room, you had to order at the bar itself, not a problem, only when they are at the back, don't come at the bar and block the little bell with a paper, you get thirsty.
Clean, good service, nice swimming pool for kids
Location from ferrie terminal at Ostende and Dunkerke The room very poor lamps dont work hairdriyer dont work low budget room
we had a family room which was very comfortable and spacious. Breakfast was good and with lots of choice. We found it a little too far from the central squares. If you hadnt managed to reserve a space outside the hotel the parking was difficult at times.
We really liked the pool, sauna etc. It was small but very convenient. A big plus for us. Reason to stay at the hotel. we didn't know you had to make a reservation for dinner beforehand but got good directions to a perfect restaurant in town.
Breakfast was very good Staff were not very service minded Location was quite a long walk into the centre Swimming pool was very small
There are a lot of good points: the location (very near the tram station), the room (spacious and comfortable, including the bathroom), the buffet breakfast(good variation and tasty) etc... One and only: there was no tea pot in the room, which was a bad surprise to us, Japanese. Almost all the hotels and lodges in Japan, the USA, Canada, New Zealand and so on have one for guests to use. We took some Japanese tea packs with us, which was just a mockery.
The Hotel it's very good. None.
Location Needs refurbishing badly.
sea view hotel staff
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
clean hotel top to bottom + very good staff no air conditioning charge for use of room safe
a clean and pleasant hotel with a good bar
Ik vond de locatie heel handig. Ik lag op kamer 3040 , tot mijn spijt vlak naast de nogal rumoerige lift. Wanneer dan 's nachts klanten binnenkwamen was dit goed merkbaar aan de dichtvallende deur beneden en de geluiden van de lift. Ik had deze korte werkonderbreking geplant om even kunnen uit te rusten, dit is helaas mislukt. Ik vind het ook niet meer van deze tijd om 4€ per uur te vragen voor 'n internet verbinding. Het ontbijt was niet slecht maar ook niet uitbundig. Ik heb bv 's morgens geen spek kunnen vinden, toch nog altijd een klassieker dacht ik. Ook van het onbedekte 'prepare' vlees werd ik niet vrolijk.
Location to the Town, Cleanliness, Selection of Breakfast Items. Nothing to Comment.
The location is nice. The second day no additional toilet paper was given . We ran out.
the staff were friendly and helpful at all times I felt to be made at home during my stay here the facilities were clean and up to date my room was kept clean throughout my stay I was not happy that the sauna and steam bath were advertised as part of the hotel facilities not listed as chargeable.....eight euros per person per hour....not proper...not fair!
breakfast and the swimming pool No, but a couple of details would have made it even better
Friendly helpful staff, good breakfast menu, bar open 24 hours We wanted to use the sauna and steam room, the information in the hotel room did not say that you needed to reserve it in advance in order for it to heat up, so we were unable to use it when we wanted to
staff very friendly and helpful. Breakfast could have been more choice, ie cooked bacon,beans etc. cost of hotel parking
Good, flexible staff. Cooperative with changes in booking breakfast relative simple, however sufficient
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
Very friendly and welcoming, ideal position in Ostend
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
Excellent position close to beach and town centre.
No tea making facilities in room
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
Very friendly staff. Breakfast was excellent with a vast choice, all tastes catered for. We ordered double room - but ended up with two single beds!!! Not good for romantic weekend!
Very friendly, conveniently situated, great breakfast, would stay again
Noisy room (building work outside) was replaced by more adequate room Helpful hotel people, whatever the matter 2Nd room got had shower only, at the same price as room with bath Payment by cb upfront, at arrival.
Very friendly staff and excellent location
Friendly staff, excellent breakfast, good rooms, great location - quiet side street but within easy walking distance (less than 5 mins) to the shops, restaurants, park and beach. The Hofkamers also had something which is a bit of a rarity in many hotels - a double room with TWO comfortable seats in it!!
Really comfortable and staff excellent as was the beakfast.Would recommend the hotel.
Staff very welcoming and friendly. Great hospitality. Nice family atmosphere. Would definitely stay there again. Room for single person a bit on the small side. Would have like tea/coffee making facilities in room.
This ws our 2nd timeto stay at this hotel and the owner was as friendly and helpful as ever. Breakfast fantastic
the friendliness of the staff nope
Excellent breakfasts, good Internet connection, convinient location in the city and and in general very good service I don't remember such things
The Staff at your Hotel were really Friendly even though we have been to Ostend many times and in different hotel's we will certainly recommend the Acess Hotel and we will diffently use your hotel again as it was one of the friendlyest hotels we have stayed in Ostend .A big thank you to you all for making our few days there even more special
Location Lack of WIFI anywhere in room
The actual hotel room furnishings were OK , although Bathroom was poor and the air conditioning needed serviceing as it smelt of stagnent water when used. We were told by the manager that it had been used all summer and needed servicing!!!! The reception staff were very unhelpful, all corridors were dark and unlit to the point of being dangerous. Opposite the hotel, within 20 metres were building works, with builders dropping things into a metal skip at 7AM, next to your bedroom window. The window had to be open due to Air conditioning not working. Not sure how this hotel is rated 4 star, as its the worst 4 star I have ever stayed in.
Comfortable bed and pillows, flat screen TV, great shower, good breakfast No kettle and condiments in the room
Good breakfast and breakfast room; friendly staff Our streetside room was rather noisy into early evening hours. At 6.30 Sunday morning some revelers were shouting and singing all along the street for not quite 30 minutes. Had to leave windows open for air.
Nice location, fair price-quality relation Bathroom, no parking closeby
Very central to the town Noisy even on the 7th floor (at the front). Must book back room next time.
it was in an ideal location for shops and bars
Gentleman on reception was helpful when the oxygen delivered for my brother did not work correctly he rang the people concerned and they arranged to visit the hotel that evening and sort out the problem We all three of us felt that this hotel was not worthy of its 4 stars, very small bar lounge, no apparent room service, only able to eat in the restaurant if meals ordered in the morning for the evening from a set menu with little or no choice, did not appear to do bar snacks, as no information was availbe in the hotel info leaflet in room
The hotel is just in the middle of the street where the of the marina, in the middle of the harbour area. Great staff, nice breakfast, soft but VERY comfortable beds. Bathrooms are looking new and modern. The room had a window to the street but was relatively quiet, noise from the hotel was very low. Cleanliness and service were optimal.
I had a very good night of sleep and enjoyed a fantastic breakfast - enormous choice -
It is a well run hotel. Apart from the fact that it was very difficult to get cold water out of the cold tap in our room (it was always tepid), the style of the shower made for some very difficult manouvers to stay within the shower curtain.
Rooms in the hotel were very clean. Parking your car can be a bit of an adventure. Staff were very friendly and welcoming. Easy access to all the facilities, central for shopping, seafront& harbour, it is ideally situated. Would not hesitate to use the hotel again.Never had the opportunity to see the roof garden weather was quite poor. Very good value for money.
we went my boyfriend and me foe a small honey moon and they gave as a felicitation card and a cava bottle as a present it was really nice
it was situated in the town and near the harbour. you had to wait for the hotel to open the outer door to reception if you was late out as they locked it. what a pain!!!
Excellent breakfast, small but perfect for overnight stay.
Great location next to the yacht basin and the pedestrian shopping street. Good choice of eating places adjacent
Location. Close to shops, restaurants and port. Road noise. No tea/coffee making facility in room
too noisy and no view on the port
The staff were extremely friendly and helpful. The owners are on-site virtually every day and are very attentive. They offered great sightseeing recommendations and even lent me their personal copy of a Belgium road map when I needed one. The single room was fairly small as expected and the furnishings were basic but functional and comfortable. Great value for money and a good fairly central location - the beach, public transport and restaurants were all within a few blocks. I was able to use free street parking every night from 7 pm to 9 am next to the park approximately one block from the hotel. I would definitely stay there again.
coffee was weak!
Late breakfast. Late check-out on Sunday. Close to restaurants and shops. Bedroom quite small.
relaxed atmosphere, nice friendy staff, good food, location. The double room was way too small, I saw four different double rooms and they were all too small but as I arrived late at night the big doble rooms had already gone.
THe whole experience was very nice. Breakfast good, staff helpful
Friendly staff,comfortable facilities
Breakfast was quite good Rooms were not clean, internet was not free, some of the lights didn't work, one whole morning without electricity, rooms where by far smaller than shown on the fotos for this price cathegory.
Comfortable and accessible hotel with modern facilities
for the price it was excellent .clean fresh room clean bathroom clean bathroom powerfull shower ,very quiet .breakfast just what i want hot coffee juice rolls ham and chesse
They managed to change me from a smoking room to a non-smoking room during the Carneval weekend, which was great. They put me on a waiting list and surprisingly enough got a late cancellation. They are open 24 hours so you don't need to bring along your keys. I asked for a quiet room, and it was indeed very quiet. The bathroom is a bit odd, but fully functional.
Very friendly and helpful staff. Nothing
regular stayer at this hotel. 2nd stay this year. Excellent service and the breakfast is better than ever!
During our stay in the hotel, I liked best the swimming pool and the location. During our stay in the hotel I didn't like that the cleaning woman entered the room without knocking on the door, and the mattresses of the beds.
The hotel is clean, the staff are very friendly and would recomend them to family and friends, will be going back next year. The hotel is comfortable what ever part you stay in old or new. Nothing
frendly, proffesional aproach no
I found the on-site parking very good, it is underground and you need card access - which made me feel safe about leaving the car there. A local driver crashed into my car outside the hotel, and the hotel staff were very helpful to translate and contact the police. Food was ok (not amazing, but good). Swiming pool is nice. Location is 2min to the sea or 5min to the centre shopping area. The rooms could do with some renovation (cracks in the pain in the corridor), then again we were in the smoking area, the non-smoking area of the hotel was good.
This is the third time we have stayed in the hotel, and will be visiting again in the Summer. The staff are polite, friendly and speak excellent English.
Pretty much - everything was okay. Not spectacular, not bad - simply okay.
comfortable bed, (once thick plastic cover removed) parking, good breakfast included in the cost, comedy retro decor rotten floorboard, having to pay deposit for tv remote, smell of burning when tv switched on, problems in opening windows
15 minutes from railway station, 5 minutes from shops road works outside at moment noisey daytime
Helpful staff,clean & modern roomsrelaxed atmosphere Not much choice of food
everthing was satisfactory.
sea view tiny room
rooms with a splendid seeview
Situated at the seaside The hotel
very helpfull staff. position of family room in relation to the sea view.
Location (sea-view and close to the city center) Old furniture, some things were damaged/broken, noisy, thin walls, maid starts to clean rooms early in the morning, concierge seemed unorganized and tried to handle different people at the same time, breakfast was ok (nothing fresh, nothing healthy), road constructions in front of the hotel
room and view n/a
Friendly helpful staff and sea views No bar
The management and staff were first rate and very hospitable. The breakfast was also very good. The only negative comment was the wifi connection where we were on the 4th floor did not work for us.
Its very close proximity to a Tram station Like I said fact about not being able to use American Express
Efficient and courteous receptionist. Good breakfast. Nice room. View from bedroom onto courtside was not good but this was not the fault of the hotel. What could have been done to improve it was to remove cans and rubbish etc from the roof onto which the room overlloked.
A very reasonably priced, clean hotel with helpful staff. The room was adequate, the shower excellent and the breakfast ample and tasty.
Friendly staff, cleanliness of the room,value for money.
Easy location, welcoming staff, and very nice decor in the bathroom and the breakfast room.
On the beach front, handy for the restaurants bars and casino. Views are beautiful. Little or no ventilation in the ground floor studios, one studio bathroom was too narrow and badly designed.
Excellent location, friendly and helpful staff, very clean and "fonctionnel" studio.
The staff were amazingly helpful and friendly. The room was modern (not common at hotels in Belgium), clean and comfortable. Trams run frequent and very close to hotel, handy to hop on and off the tram, but not much chance for a lie in.
decor, staff building workat seven in the morning!
staff at reception pleasant and helpful, lovely wood panelled bar, great for a quiet drink in the evening. breakfast had good selection, nice start to the day.
Proximity to the centre Quality of room, unfriendliness of staff
stayed for 2 nights hotel was clean and staff where friendly location close enough to the main streets but not too close would stay at the hotel again
the staff are excellent, very helpful and pleasant, the best i have had thank you. I think you should have facilities for coffee in the room also an iron and board
Courtious staff, clean and quiet hotel in a great location.
The staff were friendly and breakfast was excellent There was a faint smell of cigarettes in the room as well as a cigarette burn hole in the sheets
Location, Car garaging,Breakfast. Very pleased with the travel directions included with the booking documentation. Nothing disliked
It was convenient for our purposes. We used little of the facilities
hotel reception staff very friendly and helpful, bright and cheerful decor, towels changed every day room cleaned every day , breakfast buffet much varied and plentiful. having to hand in my car key, and my car was moved by a member of staff.
A good location for exploring Ostend. Close to town,beaches and marina. Although secure, the car park is two blocks away. No other hotel that we have ever stayed at have insisted on keeping our car keys ''for insurance purposes''. Our 'Superior Room' was basic - not even a toilet roll holder in the bathroom. Reception staff, although quite efficient, should take a refresher course in how to deal with customers in a more pleasant manner.
Friendly staff, good restaurant, good location near station but quiet
good location,clean comfortable rooms,reception staff were on the ball and made sure all our needs wre catered for no noise at night and a reasonable breakfast buffet
Very friendly and helpful staff and an excellent restaurant
all of it breakfast was not for me
Central position and excellent view from window
Generally welcoming, excellent location, good quality food at breakfasts and other meals
It was very close to the train station, which was very comfortable for me, since I was coming by train. Nice view from the room. Excellent wifi connection from the room, there was even a pc in the lobby which was quite handy too. There was only one heating device in the room which was not enough for the room and the bathroom. The windows of the bathroom were not hermethic, therefore it was quite cold. It was snowing while I was there, and entering the bathroom was not pleasant being under heated.
All round 10 out of 10 for this hotel. Easy to find, across the road from railway/bus station. Friendly reception. Immaculate and spacious room with dockside views and good double glazing if you want to keep the noise out. Handy for the local shops and nightlife and an excellent breakfast. Freebie WiFi was perfect.
We enjoyed the friendly service. The Hotel and rooms were all as described. Thanks, Robert
Good breakfast - friendly staff
A good central hotel with excellent staff always willing to help
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
location not really ... maybe a missing restaurant, bar was closed
Car parking arranged well. Good central location.
Very clean, friendly staff, excellent breakfast, good location
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
the staff were very helpful breakfast
very close to meeting venue and near to the beach (you could hear the sea!) and town was disapponited by lack of TV channels
Central location, clean & resonable price
Good location Rooms were tired and breakfast was average
The staff was incredibly helpful and friendly. The rooms are comfortable and clean. This is my favourite hotel in Ostend and I stay there everytime I'm there.
The room was extremely expensive for the facilities provided
convenience to shopping, the beach and restaurants. Situation was quiet and in a nice area. Excellent breakfast buffet and rooms were very clean Private garage was not customer friendly, parking places were too tight and lighting is poor
Very good location in Ostend for the town, sea front, restaurants and casino, all within walking distance. Comfortable hotel, good breakfast choice and plenty of it. Reasonable single room price for our group. Parking in Ostend is always difficult, the car park for this hotel is not as close as we would like.
Very friendly staff, nice breakfast. Also convenient for the casino opposite. Parking can be a problem (especially due to road works - Nov 2010) but patience finds a spot eventually. Need to pay from 9am but can buy ticket the night before. There is also a pay underground car park nearby - but I've never used it.
I was surprised that they could not give me my Miles and Mores Points being a Best Western Hotel
good locatio near to town centre and near to beach. Underground parking close by. room clean spacious and comfortable. nice breafast included no hotel parking and municipal parking is a bit expensive