The crew made your needs a top priority which was nice. This trip was my first time flying British Airways, I normally fly United, but the price was too good to pass up. I will definitely be using BA in the future from now on. Overall a great experience!
None! All pros!
Boarding was seamless and straightforward
Crew - Mostly men that looked like they hated their jobs. They were mostly unfriendly, and getting any of them to crack a smile was like pulling teeth.
no mention of visa entry to US when I booked my trip !! caused me all sorts of problems .... you must make double and triple check that when booking a ticket to a country that requires a visa it is a 'click to accept' thanks
Airline accommodated the delay with free room and meal voucher.
Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems.
Service from airline host Poorly maintained plane Bad food Old entertainment
Crew was courteous and polite! Entertainment system had some great movies at no additional cost.
Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?
Got to Amsterdam on time and everything was great including the staff
una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen.
The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average.
The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process.
Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible.
The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow.
Direct flight, on time, friendly crew, smooth flight
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|Flights Arrive in||Atlanta Hartsfield-Jackson|
|Flights Depart from||Abu Dhabi Intl|
|Airlines||British Airways, KLM, Delta|