My check in experience was terrible as I was trying to move this flight due to a delayed international connection.
Flight was fine but Kate Worse was having the booking bounced from one flight to another after having booked and paid
It was great to have entertainment screens on this flight.
Pros: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Pros: "Quick boarding and deplaning on arrival"
Cons: "on line check in more difficult than others"
Pros: "Crew was nice and ready to help"
Cons: "7 hrs late leaving, with postponements drip fed in 1 hr increments resulting in lots of hanging around and day completely wasted"
Pros: "FLIGHT TIME"
Cons: "UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Pros: "check in easy at Adelaide airport"
Cons: "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."
Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"
Cons: "This airport is disorganised and undersized for the volume of patrons passing through. Was frustrated with the poor response of Sydney airport go manage an obvious failure of their baggage handling system. No fallback procedure was activated(manual for eg) to actually progress baggsge hangling even for those with connections to make. Disappointed and embarrassed by the defensive attitudes of staff who were given no Support by mgt of either airport or airline."
Pros: "Flight was late 30 mins"
Pros: "Pleasant, clean & comfortable"
Pros: "Flight left on time, arrived 20 mins ahead of time. And great landing"
Cons: "The flight being cancelled"
Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Pros: "Excellent service. Comfortable seats."
Cons: "Nothing comes to mind"
Pros: "Easy boarding"
Cons: "All ok really"
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Pros: "Speed of flight was excellent. Overheard storage was good."
Cons: "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."
Pros: "There was an excellent selection of movies to choose from. Breakfast was actually pretty tasty, and snacks and water were offered quite frequently. The seat was reasonably comfortable, and reclines back a decent way. For how huge the plane was, the boarding process was super fast and efficient!"
Cons: "Seats were still rather cramped for my poor husband, who is 6'3. It is very hard to get out of your seat if you're in a window and all the seats on front are fully reclined, and I am relatively spry! Can't imagine an elderly or debilitated person trying to do so! The in flight movies were great, but you had to use the headphones they provide, and none of the 3 pairs I tried worked well. All had constant static. Although the seats recline far, they also do it abruptly and are hard to get to come back up. The dinner (we had the beef) was not very good. The quality of the ground beef was what you would expect from a fast food place. The worst part of the flight was that the sat ALL the infants in the same area on the plane, and all right around us. 5 of them, to be exact. 17 hours of on and off screaming babies! My husband had to move to a different seat to get some sleep! Thankfully, I can sleep through anything. Overall, less terrible than I expected a 17 hour flight to be, but could have been better. Some crew were very nice and helpful and others not so much. The first woman my husband asked told him (rather abruptly) that he wouldn't be able to use his CPAP machine. Then a really nice guy helped him get it set up. The turbulence was a bit scary for me, and the way the captain would announce it didn't help! He'd just say "all passengers and crew be seated and fasted your seat belts" in a rather grim tone as the plane shook violently."
Pros: "It was a pleasant flight."
Cons: "I'm satisfied"
Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Pros: "Our flight with qantas was fantastic. Staff are so friendly and helpful. Food was excellent. Premium economy makes a difference on a 15 he flight."
Cons: "when my bag got lost"
Cons: "Not enough legroom or seating area... Obviously you are downsizing, hoping that people will spend more to upgrade."
Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."
Pros: "Short flight . It's ok"
Cons: "You charged me twice in my credit card the Ticket from Adelaide -Melbourne and Melbourne-Sydney"
Pros: "Service always great. Smooth lift off and landing. Just feels so safe. I trust Qantas 100%."
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "The staff showed they cared about you comfort and tried to make sure you were enjoying your flight"
Cons: "All was great"
Pros: "Excellent service"
Cons: "Food was more wordt than in the past"
Cons: "I did not at all like the fact that the Qantas supplied headphones did not come with an adaptor to convert my pwn noise cancelling earphones to stereo sound."
Pros: "Everything was great about these flights, food and service included. We had a slight delay on our return flights but were updated along the way. Definitely recommend!"
Pros: "Almost 17h is a LOOOONG flight, so it could have been awful... Thankfully it was not crowded, though, so I had a centre row to myself! Actually managed to get more than 4h of sleep. Loved the SkyCam, especially since we followed the full moon all the way."
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "Food off the menu was excellent. Tummy wasn't feeling well so I liked having carb-free options. The Asian salad for dinner and fruit platter for brekkie went down well."
Cons: "Have always booked tickets and flown with my partner. Set alarm to check-in online exactly 24hrs prior to departure as usual and found my partner and I seated in different seats with no available seats to switch. How can this be on an aircraft this big? Thought we might be able to fix it at the counter next day, we headed to the airport early by 3hrs to sort it out. Maybe it was the end of a long day, our flight was close to midnight... Check-in lady was lovely and all smiles but it went downhill from here... No option to sit together and no offer of an upgrade at the counter or at boarding (we didn't ask). Duty-free collection instructions weren't clear prior to boarding ("board as you will and pick up after") and during boarding the staff member seemed over it ("pick up after boarding"). Wouldn't it be easier to advise over the PA so we don't have to ask or if we have to ask explain something along the lines of "you can collect your duty free from the cart after you scan you ticket, prior to boarding the aircraft". The worst part of our experience was the aircraft itself. The plane was obviously very old and tired. My partner's seat kept reclining and wouldn't stay upright (we didn't complain). Rows were so close together that you could smell the person in front's hair when they reclined their chair fully (which they did for the entirety of the flight) and your eyes feel cross-eyed it was so close. The entertainment system was old - we couldn't choose when to watch our movies and as movies aren't the same duration we missed out on a lot of the movies we did want to watch. Finally the selection of movies could've made up for this downfall but it was incredibly limited in selection for a long haul flight. Not sure if it was us but the flight crew also seemed tired and over it too. Luckily we had sleeping pills so we slept through much of the flight but what we did experience wasn't good at all. V disappointed."
Cons: "I'm a qantas frequent flyer and have always been loyal. But next trip, I will try a different carrier (Etihad, Emirates even Singapore). Standards have slipped, customer care is lacking. I heard this from people I was sitting with as well, so not just my opinion."
Pros: "The food was great along with the movies. Everything went smoothly and made it home no problems."
Pros: "fewer rows of seats in my section upstairs quiet - no children darkness for the overnight flight"
Cons: "would have preferred more foreign movies - with English subtitles - for the more discerning movie watcher - most movies were populist rubbish"
Cons: "crew were nasty Ran down aisle with without stopping I had to call her back twice"
Pros: "Poor food. Not as good as domestic."
Cons: "Helpful and aware."
Pros: "This was an Emirates flight. Codeshare means you get attentive staff and decent food. Always happy to be on a Qantas codeshare partner instead of the Qantas planes. The gap from Emirates back to Qantas is vast."
Cons: "The delay was out of there hands and other passengers did not listen to instructions So not there fault really"
Pros: "Despite the delay, bording was quick and efficient, crew were welcoming"
Pros: "No delays!"
Cons: "I noticed some travellers confused by gate changes, I suspect this is due to a lack of attention on their behalf but clearly the messages hadn't gotten through."
Pros: "The seat was ok. The cabin crew good"
Cons: "The food options both free and purchased."
Pros: "All the crew were exceptional and the Captain was upbeat which was refreshing."
Cons: "All the staff were all extremely professional, just the plane was a little tired looking and grubby. When you sit for quite a while you cannot help but notice the dirt."
Pros: "Melbourne has got self check in and bag drop working well....Sydney, take note and passengers be ready for it. That said the ground crew are there to help, but read the signs and don't get cranky if you hey sent back to do what you're meant to. On board, the cheese and cracker snack pack I got was great, nice to see complimentary snacks and drinks being maintained. Onboatd wifi via the app worked well and was actually able to use inflight entertainment on hand held device online the Sydney to Melbourne leg"
Cons: "It was a full flight but there was too much cabin luggage. Ppl had oversized bags and too much of it. Get stricter with the measurements would be my suggestion."
Pros: "Leg room was great as we had exit row"
Cons: "Body odour of one of the male cabin crew"
Pros: "Not much"
Cons: "Food VERY basic SErvice just OK"
Cons: "We still in Auckland as without any notification airline staff has cancelled our ticket and we had so much drama at the airport and we couldn’t catch the flight and we had to come back home please explain why this is happened? Contact email- email@example.com"
Pros: "Good movies. Food was good. Flight was good."
Cons: "Not much leg room."
Pros: "Code share with Singapore Airlines made this a fantastic flight from start to finish. Other airlines have much to learn from SIngapore Airlines"
Pros: "It wasn’t outstanding but no major problems Whereas the boarding process for the flight from Melbourne to LAX was poor 3 and half hour delay on tarmac no air flow Only to have a person disembark as well further delay ( dont blame her) The staff were ok but their hollow reassurances about support that would be given on the ground in LAX because of the delays were just that Told virgin staff would be on hand to assist TOTALLY UNTRUE yes they we’re there but didNOTHING to assist with ongoing flight delays"
Cons: "See above"
Pros: "Miss Rankin was on board with me. She traveled to the back of the plane to an empty seat next to me from seat 9F."
Cons: "Couldn't check-in from the kayak app..."
Pros: "Thanks Simone and team."
Cons: "Entertainment choices limited"
Cons: "I don’t think it’s acceptable to not give any food on a 6 hour flight. Also to pay for food we need to wait for the cart. I sat hungry for awhile."
Cons: "I didn't like seeing the build up of food and small rubbish in the seat tracks in front of me on both trips, there and back. It was revolting. Clearly the company vacuuming the carpet doesn't bother doing the job properly and doesn't take the time to look from the window seat position. Shocking indeed."
Pros: "Speed of service and willingness to help"
Pros: "Economy X was definitely worth the minimal cost to upgrade. I loved more leg room (which used to be a "normal" economy size), upgraded noise-cancelling headphones, and having my food earlier so it was piping hot (although still not-so-great airline food)."
Cons: "The touch screen of my monitor barely worked. Aside from that, the jack for my audio was not working properly. Once I could finally watch a movie, the sound would cut off for a while. I'd have to do my darndest to rewind the movie, while trying to get the audio jack to work. It took a lot of work to get the movie to rewind, and then after it started, I couldn't get the touch screen to work for it to stop & play again. Sometimes it would rewind the movie 20-30 minutes before I could get it to play again. All very frustrating."
Cons: "Boarding was delayed without any explanation, and the staff member at the boarding desk was extremely rude when anyone dared approach her to ask what the hold-up was"
Pros: "Service and comfort."
Cons: "No real complaints."
Pros: "Impeccable and attentive service More spacious seats"
Cons: "Crying babies during the entire flight, not that the flight could help it but wish there were more quiet areas for passengers without families"
Cons: "Plane interior was nauseatingly hot"
Cons: "Lack of signposting/ difficulty of obtaining information about location of terminal for departure. Our ticket had us flying Las Vegas to Los Angeles/Los Angeles to Sydney. Information about appropriate terminal/gate in LA was difficult to find and conflicting resulting in long walks and retracing steps. Would probably make me pay extra & fly Qantas again next time where the change of planes is usually streamlined."
Pros: "I like that the plane landed safely. The crew on the plane were nice and the food was good for airplane food. There seemed to be an abundance of entertainment options but I was working so didn't really get a chance to use them. Staff on board the plane and on board experience was great."
Cons: "The people who were working at the front desk at check in seemed to be very inconvenienced by the fact I was checking into my flight, which seems like it's supposed to be their jobs, if I'm not mistaken. I had golf clubs and was told to wait at a desk were I stood for 10 mins while a woman looked at the computer, not looking up from it in the whole time. There was another lady checking clubs too, and you would thing it was the fist time they had ever had to check golf clubs into a flight; I assume that's not true."
Cons: "No ability to use entertainment unless app downloaded prior to flight."
Pros: "Punctuality is the most important and they achieved it."
Pros: "Nice crew."
Cons: "I dislike having to use my personal mobile phone for in flight entertainment."
Cons: "my flight got cancelled, and was not notified. got put on the next flight which was 6 hours later, So had to wait 6 hours to fly to melbourne."
Pros: "Virgin Australia is fine, it's eDreams travel agency who is shoddy"
Cons: "eDreams are incompetent and unethical. In my opinion they are scammers And operate an entrapment operation. Do not book through them and kayak should reconsider their association with third party booking group"
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Pros: "The modern clean Boeing 737 aircraft. The opportunity with Premium Economy to gain extra leg room without an excessive feee, which also allowed priority boarding and baggage collection. Good efficient flight service. Good headphones."
Cons: "Our departure was delayed 75 minutes due t heavy traffic from LAX but this was almost made up during the flight. The food was very frugal and served in cardboard containers. Have had a lot better! Limited and old movies available."
Pros: "Overall good service"
Pros: "the plane was only half full so we got to take up a whole row for each of my four family members, it was such a treat. we had travelled from bali in the early hours of the morning and spent some time hanging around darwin airport so we were very tired the extra room was very much appreciated. free light meal was also a nice touch and the free entertainment app was a bonus.."
Pros: "I found my experience with Virgin very good. I don't fly too often. I am over 70 and found both the ground staff and on board so courteous and helpful. Would fly again with them. Take off and landings were so gentle which is something I fear, but they have inspired me to "take-off" and enjoy my life."
Cons: "I could not find anywhere on your website to either cancel the flight or re-schedule for after I'd recovered from a ruptured appendix operation. I won't therefore be using kayak again to book airfares."
Cons: "Flight Canceled because they did not have a first officer that was within legal regulations to fly the leg. I had to stay the night in Adelaide, missing my morning appointment in Sydney and still pay for the hotel I booked in Sydney for that night. I had to pay for the cab back to the airport. I'm told I can go on line for refund as if I haven't already been inconvenience enough I have to deal with that. To add insult to injury my aisle seat was changed to a middle."
Pros: "staff onboard the flight were helpful to mum, she said they were really nice"
Cons: "I booked this flight for my mum who has dementia. I was told o pick her up at the excess baggage area, where her walker would be and that she would be brought by staff there via wheelchair. After 45mins and no mum, I asked staff where she was. They said they were waiting for me at the gate as they didn't have enough staff to bring her, and I couldn't take her walker through security, so I had to go there and pick her up (passing 4 staff members with golf carts just sitting and waiting). luckily she wasn't distressed, but when I got to her, the man at the desk was then told over the radio tthat he could bring her down... poorly organised. Not the end of the world, because she was okay, but it could have been really upsetting for her otherwise."
Pros: "Always fly VBA and usually great"
Cons: "Madeleine my cabin staff member was extremely rude and less than accommodating and when I tried to broach it with the Cabin Supervisor - he asked me firstly "'have you done anything to upset her"? Terrible form Virgin Australia. A complaint has been tweeted and shared direct with VBA online."
Pros: "....rather than the Spirit Air of Australia, Jetstar. Free bag check and snack, better seats."
Cons: "The flight was delayed with no announcement until the last min as to why. Extremely frustrating when no information is passed on to passengers."
Pros: "Staff were good. Comfortable."
Cons: "Ridiculous boarding."
Pros: "on-board entertainment"
Pros: "Boarding was good"
Cons: "Checking in was unfriendly"
Pros: "I liked everything but my chair was very uncomfortable but otherwise everything was great the staff were really good too"
Cons: "Uncomfortable chair"
Pros: "Flight was on time and service was excellent."
Cons: "No entertainment on board."
Pros: "Kept us informed of progress, snacks and drinks, upgrade to extra legroom at no charge"
Pros: "Flight was on time, landed early, service was good."
Pros: "Easy check-in, on-time arrival"
Cons: "The snacks are very boring."
Pros: "simple and not fussy. I love priority boarding"
Cons: "can never get enough air when stuck on the tarmac. those overhead vents do very little"
The flight was fine, Jetstar kept us informed of any delays, staff were very helpful and pleasant.
The airport experience. Check in and bag drop at Adelaide airport was terrible. Security even worse.
Pros: "the crew was amazing"
Cons: "the seats were uncomfortable"
Cons: "Flight cancelled because internet went down on site. However, Virgin Australia and Qantas airlines were able to paper book their passengers and fly to destination. Jet star couldn’t do the same. Even though the internet came back up Jetstar couldn’t complete the passenger flight check in. The Airport staff stated the internet was a risk and instead put 200 people on buses and drove us 5 hours across a 42C desert. Somehow driving across the desert was safer. The icing on the cake was the Internet stayed up for the next hour prior to our bus ride and within the flight crews crew day. So, we could all have flown home with the Jetstar flight crew who actually flew back to Sydney. Yes missed the fireworks and expensive hotel stay on New Years Eve. Finally, Jetstar rebooked is on a flight to Adelaide then to Sydney so we wouldn’t arrive until 945pm. I certainly didn’t appreciate my direct 3 hour flight being turned into a 5 hour bus ride then a 7 hour flight. Oh, please tell them thanks for the piece of cheese and two crackers, apple and apple juice for dinner. What could be done better.....eliminate Jetstar from your list of service providers. Brady Palmerino 858-386-3339"
Cons: "The flight was delayed which caused us to miss the last shuttle bus for the car hire company - we had to catch a cab instead - luckily the car hire company reimbursed us for the cab fare, even though it wasn't their fault."
Pros: "THE PRICE OF THE TICKET IS WHY YOU WOULD FLY JETSTAR. OTHERWISE, YOU WOULDN'T FLY JETSTAR."
Cons: "The food menu is very limited to bready, carbohydrates - not a single salad or actual meal is available. Everything is tv dinner style. The entertainment only changes every few months so if you are frequent flyer with JetStar, you'll get bored of the movie and TV selection within three flights. The customer service varies wildly. I had one flight where a steward spilled a cup (literally) of water on me and handed me two napkins, and another flight where they moved me to a more comfortable seat upon request. Also, the JetStar membership is a JOKE! I paid for a year membership with the offer of deals and lower, membership prices. HA! I have yet to see an international offer, and they only reduce prices of say entertainment by $1. Also, they don't have an actual MILES program. If I was flying with ANY other company, I would have received some type of positive upgrade for all my flying with them. I must have flown 100,000 miles with them this year already."
Cons: "I have put past a lot of things that jetstar airlines have done in the past, including the 140$ that I had to pay to change and pay to rebook or pay to cancel and there were no given supports with credits, so I ended up abandoning the flight altogether losing the money. I flew jetstar from Sydney to Sunshine Coast with my backpack a personal bag and a tote bag. I had previously paid 20$ for checked luggage. Making my total for the flight 80$ no one asked to weigh my bags or questioned them. Making the 20$ extra just disappear? . They did make me throw out my beverage upon entered the aircraft that I just purchased, I would assume because it’s a ‘safety issue’ even though the airline does not give complimentary anything so I’m assuming it’s mostly competition of sales.In Gold Coast I checked my bags through security got to the gate and they had a trolly weighing bags. They asked me if I was traveling with someone else which I replied with a no. They then weighed my backpack saying it was 7kgs and I had to come with them to the front. So my backpack personal item and tote bag was too much all of a sudden. I offered to give up the tote bag which then turned the situation into that all of my bags were over weight and it was going to charge me 60$ for my 7kg backpack. I said 60$ was expensive and I paid 20$ last time for my checked bags on the way here that I hadn’t used and he said too bad. Meanwhile the majority of people boarding past me had had rolling luggage and an additional bag or a personal item and when I said something to the employee he told me I’m wrong and they were all weighed and it’s 60$ for my belongings to be checked and put under the plane? Because 60$ somehow made the weight of the flight more light? Horrible customer service. I didn’t get I’m sorry any compassion I got what are you paying with? I paid 60$ or miss my flight. 60$ could have given me one more flight. Also to mention the flight was not even completely full so what did that 60$ accomplish? Awful awful awful . So in the future I suppose I’m just going to donate 20$ regardless if I have checked luggage or not because paying for everything is the only consistent thing on jetstar. On the positive side they let me jump the line after I paid 60$ for my “overweight luggage” and I got to my assigned seat more quickly."
Pros: "Long flight but staff attentive"
Cons: "Baggage at Sydney was extremely slow coming almost an hour !"
Pros: "They were super nice and did not charge me for boiling water and tap water as I made my own meal on the plane. They gave me an extra-large cup which made it easy for me to make my freeze-dried meal!"
Cons: "Reading the reviews - I also got the impression from Kayak that there would be 1 free checked bag. It took 2 hours for me to get my bags upon arrival, so I was almost unable to re-check my bags when the layover was almost 3 hours. I had to take a cab from the international airport to the domestic one, rushing to make the bag check-in deadline, and then get there to see the flight delayed 30 mins. The delay is not the problem, stuff happens, it was the lack of communication, from start to finish that was frustrating. Other airlines have texting and email services, and offer to check bags right outside of customs. I was glad to have brought my own food - $10 for 5 tablespoons of rice? $7.50 for instant noodles? at least the portion size looked OK. The flight staff were very nice, but I felt like the girl at the bar only drinking water."
Cons: "They lost half of our pushchair and it took 5 days of endless phone calls for them to agree to replace it"
Pros: "Getting to destination"
Cons: "Didn't get the food i ordered. Not even close. Entertainment choices very low. No value for extra cost. Staff would not deal with passengers congregating in aisle for majority of journey."
Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you My luggage was not automatically transferred into the connecting flight"
Cons: "Jetstar's luggage policy is a scame. Their carry on allowance is very small and I was charged 60 dollars to check a bag I never have to check at the fair. When I landed they couldn't remove the bags because of a storm, so I had to wait extra time for bags I shouldn't have needed to check. They also charge exorbitantly for anything on the flights. I wanted a cup of water and they asked for 4 dollars for a mini bottle. If their rates were cheap this would have been understandable, but that's not the case."
Pros: "Quick and easy, just as expected, staff professional and. Friendly"
Cons: "Only one problem was the temperature was too warm during flight."
Pros: "kylie the ground staff for Jetstar was brilliant"
Cons: "The carry-on baggage policy is ridiculously unfair and they don't tell you about the 7kg carry-on restriction at the desk but charge you 50 dollars at the gate when you don't have any other options but pay before you miss the flight"
Pros: "The planes were clean."
Cons: "When we purchasing tickets through Kayak we were not informed that we would have to pay $25 per kilogram on our checked bags. These bags are normally roller wheel carry-ons, but we were not allowed to carry them on. The cost was $640! We were told only when we got to the counter (there are no electronic tickets or electronic check in.) we received a 'discount' and had to pay $360. The jet star agent admitted that she gets multiple complaints DAILY about these fees. Jet Star scams its customers. The reviews are poor precisely because of this. Avoid this airline."
Pros: "Jetstar is a comparatively budget airline owned by Qantas. We were in Business class from Honolulu to Sydney and that's a well timed flight considering it takes a little over 10 hours, leaving Honolulu at 8:30am and arriving in Sydney at 3:00pm. We normally fly Qantas business for international flights but in this case it's almost double the cost. Jetstar Business doesn't have lie flat beds, it provides wide and comfortable seats and they don't recline very far, but as this particular flight is completely in daylight hours it doesn't matter too much. We will always choose this particular flight because of the combination of timing and cost, so well done Jetstar."
Pros: "Boarding was good and check in!"
Cons: "Dont have any entertainement and dont have usb to charge cellphones!"
Pros: "Smooth transition for daughter who needed assistance to board"
Cons: "Having to sit apart especially when there were vacant seats"
Cons: "Seat. Slow boarding"
Pros: "Almost everything"
Cons: "Lack of room when seated"
Cons: "Return journey of our flight was moved so disrupted our onward flights. Getting in touch with customer services was impossible. Only way is to 'live chat' then they tell you their hands are tied and to speak to the 'refunds team' who don't have a number and will 'be in touch with you'. They won't be. Then outbound flight was cancelled at the last minute. Waiting for a refund........and waiting. If it's a choice between jet star or swimming to your next destination, swim."
Cons: "Was charged 50$ at check in at airport for luggage. It was a carry on size they said it was over weight had flown with same items on several different airlines, Quantas, American, and virgin no one else stop me. If this is how they get the ticket cheap, just state that upfront. So I know and am not surprised at airport."
Cons: "Flight was cancelled at the last minute. Jetstar doesn't have a customer service line you can call so it was very difficult to re-book. The chat was clunky and not compatable with mobile phone. Then they couldn't refund the extra fees I had paid for assigned seats - that is a "different chat site" though I was reassigned a Quantas ticket and given tickets that had us split up on that flight. They couldn't give me a booking number or anything like that for the Quantas flight either. I will just save the hassle and fly with Quantas next time. Unimpressed with JetStar and their customer service was terrible. Still out the refund money and frankly it is worth it not to have to deal with them again."
Pros: "We had to change our flight and were still able to get a good flight and seats"
Cons: "Paying for food and drink"
Cons: "I obviously purchased my tickets too fast. I missed the hidden check-in option online which is a UX recommendation I have for Jetstar, to make this more visible (particularly on international flight selection). This was my fault, but being charged $160 at the airport to check a 9kg bag in made me feel I was being ripped off and left a sour taste in my mouth towards the Jetstar brand. I'll never fly with them again. Even movies and water needed to be purchased on the flight."
Pros: "Very convenient."
Cons: "Very uncomfortable seats"
Pros: "Nobody told i couldnt bring luggage had to pay extranfee"
Pros: "Nothing - terrible service."
Cons: "All they cared about was charging us for our carryon. They lost my luggage and I missed my meetings in Sydney. Nobody to complain to they have no staff in Sydney. They also tagged my luggage to the wrong passenger and it was an ordeal to get it back once they found it. Talk about a security breach !! Never fly them again !!! Will be sending info to media!! Paid $320 for extra baggage fees coming from an Air Canada business flight ticket with carry-on - they didn't care!! Kelta at ck in only cared about charging us and when I told her to put the bags in my name she said don't tell me how to do my job I know - and then bag is in another person's name and he had to leave asap in Sydney and it was an ordeal to get report done!! They charge for coffee on board and flight attendants were also rude!! Where is the customer service? Terrible !!"
Pros: "The smooth takeoff and landing, the staff cortesies"
Cons: "The 5min wait but perfect otherwise"
Cons: "We booked through Kayak and weren't told that when you book a flight with Jetstar, you get NO BAGGAGE ALLOWANCE. ZERO, ZIP, NIL. We didn't know this and assumed like other Australian and New Zealand carriers, we would each get one free bag, so I went online and paid $25 for a third bag. When we checked in for a domestic flight, we were told that we would have to pay $400 to send our luggage with us. THAT WAS MORE THAN WE PAID FOR OUR SEATS! We were also told that had we paid for our luggage ahead of time, it would have only been $60. Be very careful if you fly this airline. Make sure you know what is and what is not included with your ticket, especially if you use a third party to purchase your tickets. PS - All drinks (including coffee, tea, soda, etc.)are extra. Frankly, I'm surprised they don't charge for using the toilet in flight"
Cons: "When I booked from USA thru kayak I was told I would have 1 checked bag & 1 carry on . At airport I was charged $682 for luggage cause " I didn't say I was flying with luggage "supposedly opting out of the $ 35.00 fee for luggage. Only other option was to re-book for next day loosing out of bookings in Cairns which was not an option. Many other passengers on our flight faced same predatory practices by Jetstar. Gate agent said website changed to be more transparent. This is not true Luggage fees more than doubled cost of flight. This is only direct flight from Adelaide and you're trapped .""
Pros: "Everything. Great customer service"
Pros: "I liked how easy it was to check in, the pleasantness of the crew, and the entertainment that was provided (should you purchase it)."
Cons: "I didn't like how people just rushed to get in front of the line and didn't wait for their row numbers to be called when boarding the plane. I understand that everyone wants the overhead compartment space, but it was just rude. Also, it is frustrating that the airline will nickel and dime you for everything. My suggestion is to make you sure you buy the Kilograms for your luggage before you get to the airport (if you are checking luggage in) or else you are going to be paying a hefty price to check your bags. Also you are only allowed 7 Kgs (15 lbs) for carry on luggage...if you go over that you will be charged. The seats were comfortable, but way too close together."
Cons: "Take off was delayed. Beware, since this is the last flight of the day, there's very little room for delays arriving in Sydney as all flights must land at Sydney Airport by 10:30pm. We were lucky that we just made the cut off"
Cons: "First of all, while booking my flight online, the site canceled my transaction 3 times because the price had risen up while I was completing the forms. I ended up paying more than the initial price. Also, the site never asked me about my bagages and when I tried adding one, it wouldn't let me. Therefore, I figured that it wasn't required to mark how many bags I was checking in and that it will be done once I get to the airport. Biggest mistake! Not only did we need to pay 50$ for a bag of 15kg and 15$ for every kg over this limit, but the employee at the check-in counter was the ruddest person and was treating us as if we we're stupid. Indeed, I tried explaining to her the situation and how the website never asked for our bags but she kept saying how it was all our fault and didn't sympathize one bit. Worst service I've ever received in an airport."
Pros: "The crew was reasonably friendly"
Cons: "Be aware of baggage weight limits and hi bag fees. Limited drink options on plane."
Pros: "Crew & Air craft was good"
Cons: "Delayed flight"
Cons: "Delays happened the entire trip. I had my bag weighed on the way to Australia and they said it was fine to carry on. Then, on my way back they tried to make me pay for it to be checked. The bag was lighter. They also moved me because they had double booked my seat to a middle seat. Overall, very terrible experience. My first flight was delayed to Sydney and I missed my flight to Brisbane. They got me a hotel in Sydney for the night but the didn't tell us where to go to get the voucher. So after 10 hours of flying after 4 hours of delays, I was wondering around helplessly to try to find their office. They told us to go to the Jetstar counter, but no one was there. I got help from another airline as to where to find the office. By the way, their office is marked with a very little sign that is incredibly hard to find. Crazy experience, and I travel quite often."
Pros: "Speed of boarding (using front and back doors is brilliant!). Quality of airplane, crew and facilities is all first rate."
Pros: "Plane was nice and comfortable"
Cons: "Flight was second leg of an international flight but that wasn't indicated anywhere nor were there any alerts. So, nearly missed the flight even while arriving in plenty of time for boarding, we had to pay another $8 for the shuttle to the international terminal even though it was a domestic flight. Staff was not understanding of why that might be confusing, and kept referencing the amount of numbers in the flight number that should have magically indicated to us that it was an international flight."
Pros: "Only that it got us there safely."
Cons: "Awful customer service and ridiculous baggage costs. We were traveling internationally and didn't have internet access at the time. We didn't realize we needed to "pre-check" our bags. It cost us double the amount of our flight cost to check our bags. They also carefully checked carry on weight at the ticket counter but then never tagged the bags and we had to have them reweighed at the gate. They also were ridiculously strict on carryon weight per bag. Don't get their policy when my husband and I weigh a total of 300 pds together and they can't be flexible on 1kg of carry-on weight. They also said they took American express cards (which does not charge us an exchange fee) and their machines wouldn't accept it, so I was charged an extra 3% via my credit card. Staff were surly and not helpful. Will never use Jetstar again"
Pros: "On time. Early arrival."
Cons: "Luggage policy needs work. READ THEIR WEBSITE FOR AN EXPLANATION OF THEIR BAGGAGE POLICY. It costs a lot more if you check baggage that exceeds their permitted allowances at the airport. 7kg limit for one bag. Special charges for a 2nd bag Older equipment. Functional but well used. No food unless paid for separately."
Cons: "I wasn't expecting such a no frills flight. For a 10 hour flight we had to buy our own beverages. I asked for hot water and was told there was a charge."
Cons: "Check-in staff at airport seemed overwhelmed, and unable to prioritize. We had to stand in multiple lines - first the kiosk line to check-in, where we got our boarding passes. BUT since we had not pre-checked luggage online, we had to stand in the VERY long regular check-in line to check-in (again) with baggage. Although I asked at the beginning if we could move ahead in line as our flight was boarding within the hour, they refused. So we got about halfway through the line before they called people on our flight to come to the front. Once we got our bags checked we had to go to the customer service line to actually pay the check-bag fee. another long line. Again I asked if we could go to the front because now our flight was boarding in 30 minutes. After initially suggesting that we would be fine, the attendant did help us get to the front of the line. But combining one line for people who have missed flights/need refunds,etc., with a line for people who just need to pay a fee and move on (so they don't also miss their flight) is just poor management. We did make our flight, and it all worked out fine, but overall really unimpressed by the experience."