Daily cleaning, installation of cabin HEPA filters on flights from Africa to Alabama
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Scores according to KAYAK customer reviews
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "Seat comfortable"
Cons: "Very happy on Doha to ORD"
Pros: "Staff are very polite and helpful (ground staff and in the air)."
Cons: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Pros: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Cons: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Pros: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Cons: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Cons: "The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline. Even if all else is good, poor wifi is a deal killer."
Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Qatar airlines the service was awesome and the planes very clean"
Cons: "Seating not able to upgrade"
Pros: "qatar airways"
Cons: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Pros: "Customer service and food."
Pros: "Behavior of the crews"
Cons: "Not enough leg room"
Pros: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Cons: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Cons: "being in the middle of three"
Pros: "Service and food were excellentpA"
Cons: "Announcement volume too loud"
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "Big seat"
Cons: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pros: "crew is very professional"
Cons: "this plane is really old and junky. other flight times on this route get a much better plane"
Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Pros: "very courteous flight crew"
Pros: "All good"
Pros: "Small airport"
Cons: "Transfer is inconvenient."
Cons: "Service is great and the plane flew so smooth"
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Pros: "Good, attentive service by the crew."
Pros: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Cons: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "Service and crue was good"
Cons: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Pros: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Pros: "Departed n arrived on time"
Cons: "Small old plane crow were tired I think"
Pros: "Actually I can't even explain everything is good"
Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Cons: "The seat didn't have any inflight entertainment"
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pros: "Qatar airways 3 hrs short flight was spectacular at all levels"
Pros: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."
Cons: "Good was not good"
Cons: "No Chinese food to choose"
Cons: "Great experience"
Pros: "Same as my above review."
Cons: "Same as my above review."
Cons: "seats and cleaness"
Pros: "Nice people"
Cons: "Some games for kids"
Pros: "The crew and snacks"
Cons: "They take the headphones about an hour before landing which isn’t ideal."
Cons: "Poorly equipped aircraft. No charging stations. No video of any kind. Pitiful food offerings. It's a four hour flight. Gotta do better."
Cons: "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"
Pros: "The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom"
Pros: "Crew was kind but really bad quality price, bad food, no entertainment, lot of delays..."
Pros: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Pros: "Seating, interior and menu"
Cons: "My previous flight was late. Flight attendants didn’t know how to guide me to my next gate as I was late"
Cons: "My 2 bags haven't arrived from Sunday 6 January till now (10 January) and all my winter clothes plus other important things are in it. I check every day with lufthansa call center but still no progress."
Cons: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Pros: "Lufta Hanza canceld the flight"
Cons: "Boarding took longer than it should, flight left after scheduled time."
Pros: "The flight was very good"
Pros: "Good flight...excellent landing."
Pros: "Cabin crew hospitality and service were amazing"
Pros: "Keeping in mind it was an economy class, I thought the flight was fine. Decent food. I would have preferred some with a heavy cheese sauce. I had gotten sick in Egypt and I felt lousy (dizziness and headache). Despite my physical condition I thought the flight was okay. Crew were professional and airplane was clean. Beer to drink. Other than the fact I was sick, I enjoyed the flight."
Cons: "The dinner option was okay. I felt the heavy cheese sauce pasta was a bit too rich. Other components to the dinner was fine."
Pros: "Prompt, great crew"
Cons: "No power ports, entertainment options"
Pros: "staff was friendly and service in general was good"
Cons: "Food was not good , Chairs was not comfortable"
Pros: "The staff is on point classy folks the stewardess, are very nice and and prompt."
Cons: "The food is terrible extremely bland and no flavor. Needs to maybe be revamped"
Pros: "No thing at all"
Cons: "1- the aircraft from cairo to munich was so small that they didn’t allow the carry on baggage and I had to put it with the check in baggage. 2- the special meal ( muslim meal ) that I ordered was a veggie meal !!!!! With no meat or chicken at all , apparently they don’t know what the meaning of a muslim meal is ! It means to have halal meat , we are not vegetarians ! 3- my baggage didn’t arrive to the airport and I filed a report and was told that I will have them tomorrow and now after four days the baggage didn’t arrive yet and I was told that one of them is missing !!!!!!! I can’t hate them enough."
Cons: "Walking under rain from the plane to terminal. Not as good as Lufthansa was some years ago. Old planes."
Pros: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"
Cons: "The business class seats which are a lot more costly than economy seats are no different than economy seats. Same seat and on a 5 hour flight they are awful. The only difference from economy is that the middle seat is left empty....a help toward comfort, but far short especially when the price difference is factored in."
Pros: "Breakfast should not be served 4 AM Cairo time, 40 minutes after boarding"
Cons: "no tv and long flight. Food was terrible."
Pros: "Was on time all the way, food was OK service was fine"
Cons: "I was so cold in my seat I couldn't get comfortable"
Cons: "Staff was rude"
Pros: "Pleasant crew!"
Cons: "Uncomfortable seats, long lines to check in at the gate and very unorganized,"
Cons: "I made seat reservation in the internet and the LH agent change it"
Cons: "The seats was un confotble"
Pros: "Everyone at Lufthansa are very friendly so thank you everyone we love you"
Cons: "No entertainment during the whole flight at all."
Cons: "Seat was very narrow"
Cons: "Seats with no headrest and no entertainment"
Pros: "Staff was friendly"
Cons: "can't think of anything"
Pros: "You always have the best looking flight attendants. After a year in Egypt it was refreshing to see something other than black haired woman. The food was great as always. Keep doing what youre doing. Thank you Olivia."
Pros: "Surprisingly tasty breakfast."
Cons: "Online check in didn't work. The site kept telling me I needed a visa although I chose the option that stated I had an ESTA. Also mt destination country was not in the list of countries and there was no way to fill it in. The check- in agent in Cairo was cheeky and unhelpful. I was told I couldn't get the aisle seat assignment that I had selected online when attempting to do the online check in. The crew also stated I couldn't switch to an aisle seat because " we are completely booked" although all 3 rows in front of me had empty aisle seats all the way from Cairo to Frankfurt so I was stuck in a middle seat which the person in front completely reclining their seat for 4 hrs. At 5'10" it was not only uncomfortable but a painful flight. Things improved somewhat from Frankfurt to Miami but was still pretty tight due to the reclining seats. Luckily I got an aisle seat on that leg and the middle seat next to me was open. There was no entertainment on the Cairo to Frankfurt leg."
Cons: "Very small narrow seats in business class on this flight."
Pros: "On time departures/ arrivals.. great friendly and professional cabin crew"
Pros: "Lufthansa's staff and service are second to none."
Pros: "Smooth flight , excellent crew"
Cons: "Entertainment was boring , screens freez and small"
Pros: "Competitor airlines like Emirates are way ahead of the curve when it comes to value for the money for the economy customers."
Cons: "Seating is cramped up. Entertainment options are mediocre."
Pros: "Excellent service"
Cons: "Every thing is excellent"
Pros: "Nice trip"
Pros: "Friendly, professional staff"
Cons: "Personal space too small"
Pros: "Everything I like with LH"
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "Very nice crew and great food"
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "The crew was very kind"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Muslim food"
Pros: "Usual faultless KLM experience"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "Everything was OK"
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "very nice crew"
Cons: "my baggage was lost"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Staff rude and short"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "Flying with KLM is a pleasure"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Good flight, very attentive crew."
Cons: "Boarding was confusing and disorganized"
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Good services!"
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Good service onboard, good food. On time."
Cons: "The streaming service didn’t work"
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "Very friendly and helpful personnel."
Cons: "Dutch sub titels would be nice."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "quick and relaxed"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pros: "Eveything is well arranged"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Pros: "Nice new Boeing 787, lots of space."
Cons: "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."
Cons: "How many people allowed to travel per plane during COVID"
Pros: "The crew were gracious and attentive to keeping us hydrated in Economy."
Cons: "The seats were uncomfortable on this full flight, the food was average."
Cons: "This has been the most convenient way I’ve ever traveled."
Pros: "Smooth boarding process"
Cons: "Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them."
Cons: "I like everything about the flight"
Cons: "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"
Pros: "Leg room fantastic"
Pros: "The food was good, the crew was friendly, and the plane was clean."
Cons: "flight out of Ghana was delayed by 2 hours."
Cons: "Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu"
Pros: "Fast check in. Boarding orderly."
Cons: "AC on the airplane. It was extremely hot. We have to use the magazine to fan ourselves...."
Pros: "The crew was good"
Cons: "The entertainment on the plane should be upgraded and wifi should be provided"
Pros: "Crew was amazing. Food was amazing too!"
Cons: "Delay time."
Cons: "WAITING TIME TOO LONG---MAKE IT SHORTER AT HEATHROW"
Cons: "Flight were delayed abnd canceled"
Pros: "On time good service"
Cons: "Very cramped seats on old plane."
Pros: "The crew was nice"
Cons: "No ability to charge devices during such a long flight"
Cons: "The food, entertainment and the seat wasn’t comfortable"
Pros: "Food was pretty good."
Cons: "The aeroplanes. Ran out of water shortly after takeoff. So no coffee or tea."
Pros: "Great customer service"
Cons: "We ate rice or pasta from America to London, London to Accra, Accra to London and London to America."
Cons: "I did not fly to London because Iberia somehow deleted my return flight home. This resulted in me flying home a different way that led to me landing the two hours later than I was originally going to."
Cons: "Ancient, filthy plane, rude personnel, awful food, and probably the worst boarding experience for premium travellers imaginable at Nairobi airport"
Pros: "Entertainment and amount of food and drinks served was adequate"
Cons: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"
Pros: "Flight crew was friendly, the meals and entertainment were good"
Cons: "No complaints"
Cons: "The Plane Was Old, And And Crew Were Not Very Friendly. Seats Also Were Not Comfortable. Feel Like When Servicing From Accra To London, Or Vice-Versa, British Airways Aren't Heavily Interested In Servicing Their Ghanaian Customers."
Pros: "The food"
Cons: "The absence of free internet"
Cons: "I never actually was able to go because British airways canceled my flight the morning of."
Pros: "Efficient boarding and friendly crew members."
Cons: "I booked via Lastminute.com and I was unable to check in online due to a system error. I called BA who said this is a fairly common issue with booking with some travel providers for BA flights. As a result I was only able to check in at the airport (which was 19 hours after I planned to check in online) and hence got a mediocre seat. This issue should be resolved, especially between such an established airline and such an established travel website. The entertainment is poor. The music available only caters for certain tastes (either it is ultra modern or classical) and the selection is markedly inferior to that of other airlines. The film selection is very limited."
Pros: "Modern plane, great crew"
Cons: "Free seat next to me, kept getting filled by unassigned passengers, cramping my situation. One old lady took the seat & was snoring."
Cons: "I ended up being rerouted to LA!"
Cons: "The change of seats with the motove of keeping balance on the plane"
Pros: "The staff where very good, was comfy for short trip"
Cons: "2hr 40min delay, and a very hectic and long boarding process"
Pros: "Accra to London: the most inefficient airport experience ever!"
Cons: "Old aircraft; mediocre service."
Pros: "Service was excellent!"
Cons: "On time, courtesy courtesy was second to none!!"
Pros: "Service was good."
Pros: "British airways made sure they gave no attention to African flights"
Cons: "The transit location"
Cons: "Middle seat, very cramped and I'm short"
Cons: "Went to the wrong place and then had to have wheelchair service to get me to the gate on time! Which he did for which I am most grateful! Am not familiar with European customs for travel!"
Pros: "the plane was spceous in the economy section. comparatively new aircraft and well maintained, the cabin crew were very co-operative, graceous and well behaved. overall good experience."
Cons: "the starting of serving non-veg food took very long time. british airways should focuss attention to this."
Pros: "Every thing was in time Service was good"
Cons: "Not enough room to sit or eat The salmon dish was not good in my opinion"
Pros: "I have nothing more to say about British Airways, What I have to say about British Airways is Excellent.In terms of customs services they are number one in the whole world."
Cons: "crew not very friendly was allowed one carry on from Seattle to London however, refused my only carry on from London to Accra. Very unpolite staff overall."
Pros: "staff was pleasant left on time arrived early"
Cons: "all the wasted cups. etc paying for seats"
Pros: "The crew was wonderful , the seats very comfortable , breakfast very reach I felt my self booking first class not economy It is the best trip"
Pros: "Very good"
Pros: "Excellent service as usual in business class. Flights generally on time. Kayak price was amazing $3k less than anything I could find in BA's home site"
Pros: "Flight exactly on time, and crew were helpful without being intrusive."
Cons: "Cannot get on with the layout of BA business class - there is not sufficient room for me to lie flat (I'm only 6'4), the person next to you is uncomfortably intimate in the face-to-face layout, and there's no way to get out of a non-aisle seat without disturbing the person next to you."
Pros: "Great food."
Cons: "Not much space for a long flight."
Cons: "Did not allow use of exit rows to improve social distancing (those seats “not in my class of service“). Flight was crowded."
Pros: "Everything! Staff and service. I like the Free WiFi also."
Cons: "Everything was perfect"
Cons: "No turbulence"
Pros: "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
Cons: "I wish the flight was a bit longer so I could eat a bit."
Pros: "The crew was great. The plane was clean. Both flights were on time and went very well."
Cons: "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Cons: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Pros: "Staff, plane, ride - one of the nicest flights I've had in a long time"
Cons: "Nothing. Well, if you paid me to fly ;)"
Cons: "Check in at Heathrow was a pain. One agent asking questions about where people work and who there manager was. The other not. Having to tag baggage yourself is frustrating, especially when nobody is around to ask questions and ensure it’s done right."
Cons: "Speaker volume was too high."
Cons: "Better entertainment"
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "The gate crew and flight crew took extra care of my wife, who has MS and related difficulty walking. They showed great care - very friendly and professional. Pleasant experience all the way through."
Cons: "Seats were a little close together, so my knees were always touching the seat in front of me. Not terrible, but not ideal. I'm 6'1" and my legs are a bit long."
Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Cons: "Ask me 1 time"
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Pros: "Ample leg room, and a comfy, wider seat than British Airways."
Cons: "No food on nearly 6 hour flight. Attendant would purposely bash me with drink cart every time he passed to remind me my arm was in HIS aisle. No entertainment at all on flight. At least the seats are bigger than BA."
Cons: "Beat up baggage"
Pros: "I fflew Delta last Nov. Had meals movies dinner inks etc. American I am serv d beverages no meals and no movies. Getting ridiculous"
Cons: "Was forced to pay over $100 for my daughters seat since she was assigned one by herself in the back of the plane. Was told I would have choices of other seats that I did not have to pay for but this was not true. Was told at check in 24 hrs before I could get her another seat and not pay. For a 10 hr flight, my tv screen did not work. Staff tried to fix it but were unsuccessful."
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "Flight was canceled after being delayed 3 times"
Pros: "The attendants were friendly and approachable, it was a smooth trip."
Cons: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher numbered rows."
Cons: "The entire flight. Bumbing, disabled seating was not provided as promised, neither was off boarding to baggage area."
Pros: "The pasta offered at lunch was tasty."
Cons: "The snack which was described as pizza had a really bad taste and this offering should be discontinued and something that tastes better should be offered."
Cons: "Equipment malfunction at 11 pm is always really nice."
Pros: "On time arrival"
Pros: "Friendly Crew, short and easy trip."
Cons: "I wish that there were tv's built in, entertainment."
Pros: "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
Cons: "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Cons: "Hot on plane."
Pros: "Planes were on time and staff was friendly"
Cons: "Nothing disliked"
Pros: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Cons: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
Pros: "Nothing much beside the fact it was cheap."
Cons: "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."
Cons: "They had the wrong flight times which made my connection impossible so they had to book a later flight for my wife and I, Did not get the seats we paid for and initially did not have us even sitting together until we insisted."
Cons: "All. The worst airline in the world"
Pros: "Check in was good."
Cons: "Hate paying for bags. It's silly."
Pros: "The flights were on time. The crew friendly and seats comfortable."
Cons: "Not a better selection of food items."
Cons: "Delay but it happens"
Cons: "Fight was cancelled as reported a light near the exit sign was out. Had to sit in the airport 8 hours a regular delay of the this route."
Cons: "delay missed my connection.."
Pros: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Cons: "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
Pros: "Ok entertainment. "Bar" setup in the middle galley (water and juice) was nice."
Cons: "The seats are so very narrow that having extra legroom doesn't really matter - only a child or a very, very thin person will find these seats anywhere near adequate. Food (which went flying or falling into my lap as I tried to eat without elbowing my neighbor) was laughably bad, even the crew said they were embarrassed to be serving it. On that note, the crew did not seem happy with the airline, and agreed that economy on the 788 is one of the worst cabins they fly. Entertainment options were good, but when the person in front of you reclines, so does the screen, so if you want to stay more upright you can't really see the screen well. By far one of the worst economy experiences I have ever had. I will go out of my way to chose alternate routes in the future, even going via MIA to avoid the 788."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Cons: "The flight never happened, so all in all, things we're pretty terrible!"
Pros: "No comment"
Cons: "No food or drink given to me. Deliberately ignored by crew."
Airlines flying from Africa to Alabama have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Africa to Alabama
Masks required on board, masks provided on flights from Africa to Alabama
Social distancing seating
Middle seats unavailable to book on flights from Africa to Alabama
Testing for antibodies, testing for symptoms for flights from Africa to Alabama
Waiving of change fees. Search flexible flights from Africa to Alabama