Daily cleaning, installation of cabin HEPA filters on flights from Africa to Rochester
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Scores according to KAYAK customer reviews
Cons: "There is always just too much talking and announcements on the flights now."
Cons: "Get us off plane. Been stuck at gate in plane for over an hour."
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "Crew was nice, despite multiple hoardings and time delays."
Cons: "Plane was originally set to leave at 11:30 am, but was delayed until 3:00 pm for equipment. We boarded the plane at 3:00, the door was closed, and 30 minutes of waiting at the gate, where told to deplane, and the flight would leave at 5:06. There was another flight to San Diego, also delayed for hou"
Cons: "Late arrival"
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Pros: "Friendly crew"
Cons: "Not enough leg room in seat"
Pros: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Pros: "Got first class upgraded. Very nice service!"
Cons: "We left 8am from JFK. Wish the crew had mentioned the 30 minutes waiting time to take off, given the 15?planes in front of us in line to do the same. I was very much needing to use the restroom about 15 minutes into it! I was very uncomfortable"
Pros: "Skywest flight. No issues. Friendly cabin crew. Short 40 minute flight."
Pros: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Cons: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Cons: "The comfort of the seat, the food"
Cons: "Missed connection"
Pros: "The staff were spot on excellent"
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Pros: "Snacks, cleanliness and crew"
Pros: "The flight was smooth and on time. We even arrived a little early in Rochester."
Cons: "LaGuardia Airport was the worst airport I have ever been in. It was so crowded that people were sitting on the floor! The gates are squished together with totally inadequate seating. It was extremely noisy."
Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "Friendly Crew"
Pros: "flight was canceled"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "Flight crew was good, we arrived early on flight out and back! Feel like seats are tinier than ever, maybe it was just me. Food (water & pretzels) were OK, but nothing special (then again it was a short flight, so I didn't expect anything). Plane was small so we needed to gate check bags and the gate attendant came around and tagged everyone's bag for us, well before boarding which was hugely efficient - kudos to her on that!"
Cons: "Gate attendant's mic was broken (or she didn't know how to use) so she had to yell into the boarding area."
Pros: "Kind bar"
Cons: "Booked my flight and paid to pick my seats. Did not end up getting the seats I booked. Boarding and departing was extremely slow."
Cons: "Delayed by 3 hours"
Pros: "Everything is perfect"
Pros: "On time flight"
Cons: "Cramped seating in coach. Think comfort not profit"
Cons: "Delta crew are lazy...they wont help u out to store ur bags."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "the flight was on time and the staff very helpful"
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "Very friendly crew - clear communication & updates regarding delays."
Cons: "No tv, which is okay, but if you offer wifi to watch movies/shows on your phone, really need outlets to charge the phone! Or at least a few radio station to plug headphones into."
Pros: "The cabin temperature was not good. Started out very cold. When I asked about it (which I shouldn't have had to do), they overcompensated; then it was too warm. After a couple more tries they finally got it equalized."
Pros: "Held the plane for a late connection . Trackble luggage"
Cons: "No screens. No food. A320 mechanical issues on both planes."
Cons: "We were delayed over half an hour waiting for late passengers and then we had to sit on the runway in LA for another half and hour before a gate opened up and I almost missed my connection."
Pros: "Friendly staff, on-time flights"
Pros: "Smith TSA check in, smooth boarding, dinner AND breakfast, phone charging port, headphones, sleep mask, ear plugs, and excellent entertainment."
Cons: "2 passengers booked at the same time got assigned different seats at boarding. Luckily one passenger was kind enough to switch seats."
Cons: "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."
Pros: "No issues"
Pros: "Crew was great"
Cons: "Flight left late; and we were the first Flight fromTallahassee. I missed the morning convention meetings."
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Pros: "Very comfortable for such a quick flight."
Cons: "The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!"
Pros: "Boarding and service"
Cons: "Seat is too hard for this long flight. Bigger pillow would help."
Pros: "Crew was excellent."
Cons: "First leg was delayed out of Belgrade so I missed the connection to Washington"
Pros: "Flight attendants were good."
Cons: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Pros: "The crew is amazing! We have comfort even in the economy class."
Pros: "The crew"
Cons: "The sandwiches"
Pros: "Nice comfortable flight"
Cons: "Crew was not necessarily warm or curteous"
Cons: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."
Cons: "Sittinf in the middle"
Pros: "The 9 hour flight was made so much nicer with and excellent and attentive flight crew. They were always available with a hot towel, drink, meal or a snack. Seats were very comfortable."
Pros: "Plane and service was excellent"
Pros: "Friendly staff"
Pros: "No problems, it was a quick and easy flight. Crew was great."
Cons: "No entertainment (due to short flight). As with all airlines, economy is incredibly cramped."
Pros: "airplane comfortable"
Cons: "luggages were split and still lost can not find at the mean time"
Cons: "I was rebooked onto LU 1203 from Basel to Frankfurt from LU 1201 without notification. Probably because Flight LU 426"
Pros: "The amenities, even in Economy, were excellent. Plenty of good food and drink...included. On time departure/arrival."
Cons: "Our original seats, which we pre-selected for a $45 per seat fee, were changed, without notifying us. Fortunately, I discovered this and was able to get similar seats by calling customer service. I was told we qualified for at least a partial refund..we'll see if this happens."
Cons: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Cons: "They skipped me when passing out the food. They probably thought that I was sleeping, but they didn’t stop to ask."
Cons: "Boarding and departure was late."
Pros: "The Lufthansa flight from Charlotte to Munich and then toMumbai was excellent. Punctual, Food and the Service was good.the"
Cons: "The Air India did not transferred my luggage when I reached there midnight. The Air India Ticket counter opened at 2:30 AM only then they booked my luggage to Bangalore. The luggage was handled very poorly and they broke my Golf Carrier which I bought for $350 in September of 2016. The Airlines wanted to settle for $15 compensation."
Pros: "Everything was fine even though the plane was late,"
Pros: "Indian meal and movie options"
Pros: "My wife and I ran from our connection all the way from one end to the other and the crew could tell. They said after I stow my carry ons to corn to the back and get a drink and use the bathroom to cool down as we were just about to take off to taxi to the runway. The crew was absolutely great and the I. Flight entertainment and food was great. We just wish our luggage had made it back too. We are still waiting to see where our luggage is - if in Europe still or Dallas."
Cons: "I would say that other passengers had their kids behind us and they kept screaming and kicking our chairs. We told the woman to tell her kids to stop but all she said was “they are a child” when all they needed to do was just tell their kid to stop. Flight attendants saw and knew but I don’t know what they could do to help when they can’t help with bad parenting. I wish there was a clear way to upgrade to first class on a trip as it was difficult to find out how."
Pros: "Overall good quality service as usual."
Cons: "The flight was 1 1/2 hours delayed, but that was due to weather in Europe..."
Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Pros: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Cons: "United Airlines needs to upgrade its planes."
Pros: "Staff were polite Comfort ok Food was basic No entertainment."
Cons: "Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA"
Pros: "Was on time all the way, food was OK service was fine"
Cons: "I was so cold in my seat I couldn't get comfortable"
Pros: "Boarding is efficient. Flight very smooth."
Cons: "great crew"
Pros: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Cons: "It was very good"
Pros: "Newer, smoother and faster planes help to recover delayed flights."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Pros: "Good food; comfortable seats; not a full flight, so plenty of space to move comfortably. I appreciated the restroom configuration which did not impede movement between seats (in the lower deck). Service was generally agreeable."
Cons: "The flight attendants were cordial, but a little grumpy at times. This may have just been a skewed impression because of language barrier. There really was nothing to complain about."
Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Pros: "movies, food and drinks."
Cons: "the seat"
Pros: "Comfortable seat for me. We made up time after leaving late. Nice lounge at Frankfurt. No major security delays."
Cons: "My wife and I were not able to sit together. Boarding was absolute chaos in the terminal. My wife's seat and entertainment system was broken for most of the flight. Food was average, nothing special. Flight attendants tended to disappear during the flight."
Pros: "Lunch was good."
Pros: "Despite not being able to recline my seat, I at least had room for my legs, unlike the last flight."
Cons: "My seat was unable to recline. Boarding was a bit chaotic, and the constant shuttling around Frankfurt airport is just ridiculous. (Not that the airline can do anything about it)."
Pros: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"
Pros: "The seats felt pretty uncomfortable after a few hours--they were much better on the Airbus 340-600. Pretty good leg room for a 6' person. The food was very tasty, and I loved that the utensils were real metal. The hot towels at the beginning and end of the flight were a nice touch. Lots of drinks too"
Cons: "The bathrooms were very small. The padding on the seat could've been better and it felt cramped when the person I front of me fully reclined their seat. Our overhead bin was used by the staff for storing cribs, so we had to use other bins."
Pros: "The service was good as they were making up for the entertainment system issues on the plane."
Cons: "Only 3 movies available on the entertainment system. Food on Lufthansa is bad."
Pros: "Very nice and caring crew."
Cons: "Tight quarters for long trip"
Pros: "Cleanliness. Crew members were up and doing. Very efficient."
Cons: "Food needs an upgrade."
Pros: "Efficiency of the crew and steward staff"
Cons: "Food Entertainment - definition of the little screen is very poor, you should focus more on providing free programming to passengers Ipads and Notebooks"
Pros: "I like the service in general. Everything was great and the flight attendants where very helpful and kind. The food was good and the entertainment had all types of movies, music and games."
Cons: "There is nothing to dislike"
Pros: "Crew of Lufthansa is great. I am truly appreciative of their friendliness"
Cons: "It was 747-8 plane and I was in the middle of side seating. Maybe because it was the second leg of the journey, but i just felt I was cramped..I am 5'8 and 153 pounds! No fault of the crew though! Just the nature of the equipment. The previous leg from Delhi was on A-300 (double decker) and felt to have more space. If economy premium were a little more affordable, it would have been preferred"
Pros: "Spaciousness of the aircraft, friendliness of the crew and plenty empty seats!"
Pros: "Good schedule"
Cons: "the commuter terminal in Dulles is miserable and chaotic, but not really United's fault"
Pros: "Uncomfortable worn seat. Too small."
Cons: "Plane smelled."
Cons: "Air conditioning was not working. Very hot on plan. Light switch above my seat was broken. Luggage crew cracked off one of the “feet” on my luggage. Overall terrible service and flight."
Cons: "The pilot to be on time"
Pros: "FA did his best"
Cons: "Flight not cancelled"
Cons: "cramped seats made for an uncomfortable flight."
Pros: "Things were new"
Cons: "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."
Pros: "On time, good food service, free wine, and nice stewardesses"
Cons: "Still hate sleeping in seats. Maybe, one day I can do first class!"
Pros: "I cant say nothing but can say everything was good"
Cons: "I cant say nothing but can say everything was good"
Pros: "The crew was awesome"
Cons: "3 row seats such a tight squeeze"
Cons: "No flight"
Pros: "Smooth easy flight."
Cons: "The only real downside was seat 22D headphone jack was broken so it made for a long flight but I played some games."
Cons: "My united app didnt find my flight;"
Pros: "Plane was delayed 87 minutes because the plane had maintenance issues that the air and did not organize and plan better. For their error, I missed my client and got fired."
Cons: "The airline not getting me on the Dayton-Newark then Newark-Rochester flight so I could get to my destination on time. The agent at the airport was not helping or listening. Now I miss my client loss a lot of money for the day and I got fired."
Pros: "There were no positives to this flight"
Cons: "The plane was delayed. The crew stood at the airport gate for a good hour chatting with each other completely disregarding the fact they had a plane full of people around them waiting to board. They were drinking coffee taking selfies it was ridiculous."
Pros: "Again, boarding was very quick and the flight did not take as long as anticipated."
Cons: "There was a leak from the overhead panel directly ahead of me. I had planned to do some reading on the flight, but after noticing the water was splashing on my paperwork I opted not to."
Cons: "Again, 3 hour delay after airplane was boarded due to a maintenance issue that should have been discovered way before. The captain also let passengers disembark which caused even more of a delay because we had to wait for everyone to finally board again after the plane was fixed."
Pros: "same as above"
Cons: "same as above"
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Pros: "Crew was great"
Cons: "2 hour delay"
Pros: "Everything was great all around"
Cons: "See above."
Cons: "2hrs late"
Pros: "That i made it home"
Cons: "This flight is always late. And the original arrival time is late to start with."
Cons: "After a three hour layover we were all set to board our jet when we were told that there were issues and would be delayed. After 2 hours they boarded us on an old propeller plane that was loud and uncomfortable. A man was forced to move from his seat in the front of the plane to the back because of weight balancing problems."
Pros: "I was able to board early since I have a United MileagePlus Explorer card."
Cons: "The seats in economy has very limited legroom and the large and over weight Caucasian seating next to me frequently took the arm rest and cross over into my space. The airplane did not have individual monitors. And trying to watch a movie on my phone over United's wi-fi was a terrible experience since the signal keeps dropping."
Cons: "Departure was delayed. No explanation. The boarding area is crowded and confusing. The plane's bins were too small for roller boards so passengers had to carry bags outdoors in snow and terrible wind, to get them loaded. The Newark airport where the plane landed was miserable! Departure from Newark was worse than landing if that could be possible! Awful!"
Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."
Cons: "Lost $700 on this trip. The refund policy was extremely unclear, and the time window for valid trip insurance was extremely short. The purchase of insurance was useless."
Pros: "on time boarding arrived early, crew was wonderful"
Cons: "The delays"
Pros: "Everyone was wonderful on the flight"
Cons: "I felt a little squished and a little uncomfortable."
Cons: "Loaded us all on the plane stowed our luggage all belted in they then announced a few minutes later to get off the plane because the pilot was still in Burlington Vermont and take luggage with us, including red tag luggage. Never should have loaded us when pilot not yet arrived. Plenty of irate customers."
Pros: "The staff were good."
Cons: "I didn't like how we left more than two hours late. United always pulls this kind of thing. The flight was overbooked, so we weren't going anywhere until people volunteered to take later flights. To allow enough time for someone to volunteer, aircraft maintenance was 'required', a scenario I have seen on a few other United flights. Honestly, I will never fly United again and am cancelling my future flights in favor of taking the train instead. It takes eight hours instead of a theoretical 1.5 hours, but at least it is reliable and not much worse than the ACTUAL time it takes to fly United. Worst airline ever. Barf."
Cons: "Not even beverage service. Water only"
Pros: "Left on time arrived on time. Arrived on time."
Cons: "Bumpy flight, pilot did not communicate any re assurance. Bags took a long time to arrive."
Pros: "I liked that the crew tried their best to make sure that everyone was happy. Key word was tried"
Cons: "Everything almost we was delayed by almost 3 hours. Crew members kept giving us false hope for no reason"
Cons: "They kept pushing back take-off, pretending we were going to board, and then rambled into the microphone so no one could hear what they said."
Pros: "The food was delicious."
Cons: "The in-seat TV had one channel that was blacked out initially but eventually was viewable, and one channel that worked fine at first but then blacked out for the rest of the flight. As far as options for an 8.5 hour flight? Very poor. 5 movies, 2 of which were multiple years old. The reclining seat seemed over-exaggerated; I had never been on a flight where the seat in front of me came so close to my face. The boarding process was pretty good and streamlined but we still took off about an hour late."
Pros: "Quick-ish boarding"
Cons: "No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service"
Cons: "4 hour delay out of DC"
Pros: "It was fine for the most part. No frills, quick flight."
Cons: "With a tight connection, they should really at least sell snack boxes on these quick flights. By the time we arrived in ROC, all the restaurants were closed. Hungry humans."
Pros: "The staff were very professional yet friendly"
Pros: "Seemed to be a newer plane, and there was in-seat entertainment at each seat. Mine didn't work, though."
Cons: "United has to have the smallest seats of any carrier. There couldn't have been more than three inches between my seat and the seat in front of me. The guy in the middle seat wasn't a large guy, yet he poured over into my space. It's insanely small."
Pros: "The flight was short once we finally got in the air."
Cons: "Waited forever for plane to arrive. Waited for repairs. Once boarded, waited for more repairs. Supposed to leave at 12:30pm; left at 4:30pm."
Pros: "On time Fast Snoith"
Cons: "Seat was hell Boarding !!!!! The terminal was hot old confusing Even if local think about the wonderful new bus terminals that are being built Tech could go s long way Use apos to highlight boarding ligistics Location and direction sids Etc etc etc Dulles gets an F here"
Pros: "The entire duration of the flight was incredibly uncomfortable. The temperature was incredibly hot."
Cons: "Flight updates were terrible, non existent. The people by the gate were not helpful. My daughter had to check online for updates.Customer service over the phone was poor as well. No one knew what time the plane would board,etc. Terrible overall experience. Need to improve on communication with passengers."
Pros: "The crew was super nice and the seat was great"
Cons: "For the price i got the ticket i couldn't asked for more. Thanks a Million"
Cons: "This airline is borderline budget airline even in business class."
Pros: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Cons: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Pros: "Crew was okay."
Cons: "That your airline commit to schedules."
Pros: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Cons: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Cons: "It was hard to keep the washrooms clean despite the effort"
Pros: "Nice crew and Good seat despote the âge of the aircraft"
Cons: "New screen and New aircrafts"
Cons: "Overbooked, no room for carry-on luggage"
Pros: "Crew were helpful."
Cons: "I had asked for a Muslim.mealor a vegetarian but there wasn't anything so I had only cheese and fruits which was a disappointment"
Pros: "Efficient and very nice crew"
Cons: "90 minutes delay for departure from Brussels to Washington..."
Cons: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Pros: "Brussels airlines business class seats were the most comfortable I have sat in."
Cons: "The United airlines business class seats were too crowded with no privacy. You have to climb over your neighbor to to use the rest room."
Pros: "The chairs were comfortable the staff was very attentive and nice"
Cons: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Pros: "Nothing really"
Cons: "Late boarding, had to check the bag, had to wait forever when landed in the plane"
Cons: "poor customer service."
Pros: "Helpful crew"
Cons: "No food except for purchase. Expected at least cup of coffee/crackers"
Pros: "I was not at all pleased with the overall experience. Most of the staff was very nice though. The flight staff was nice, the airport staff was not."
Cons: "Flight was delayed without notice. They waited until after we were lined up to board to put this up on the board, leaving us standing around for an hour. They never announced it on the overhead. The boarding process took an obscene amount of time which seems to have been attributed to having one worker confirm passports after we had already been checked at the desk. He moved very slowly. Actual flight was quick and easy. No food or entertainment as it was only an hour."
Cons: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."
Pros: "We did not die."
Cons: "Packed in like sardines. Flight attendant would not take the half full cup of coffee from me about 30 minutes before landing so I had to deal with not spilling it during deplaning. Connecting flight was 1hr and 40 min and they refused to give us water! Got to Budapest to find that the ticket Agent had routed three of our 4 bags to Budapest and one to Prague! How much worse could it possibly get!"
Pros: "I missed it"
Cons: "I missed it"
Pros: "in time food good good sleep multiple languages spoken by the announcer"
Cons: "the movies - music background to loud couldnt here what they were saying and most of the movies no subtitles"
Pros: "On time"
Cons: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Pros: "Crew was polite, but..."
Cons: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Pros: "Crew was friendly and plane was comfortable."
Cons: "There were no free food or beverage options."
Cons: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Pros: "The crew was polite."
Cons: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Cons: "To small of a choice to choose from. More options and also newer movies would have been better. Also the toilet flooded about an hour or so left in the flight and the cabin smelled pretty bad."
Pros: "The pilot was good and made a smooth landing. The seat was comfortable enough because I had a pillow."
Cons: "My checked luggage got lost on a direct flight. That is unacceptable."
Pros: "I enjoyed everything but"
Cons: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"
Pros: "Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good"
Cons: "the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work"
Pros: "The food was tasty and it was nice to enjoy a glass of wine with dinner"
Cons: "Lost my bags or did not make it on time for connection."
Pros: "Same coment"
Cons: "Same coment"
Cons: "The same: food at extra cost"
Pros: "The on board crew was very helpful."
Cons: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."
Pros: "Very nice people in the crew. Excellent entertainment equipment."
Cons: "Chairs rather uncomfortable when upright in economy."
Pros: "The service was very very professional"
Cons: "Everything is fine"
Pros: "Flight itself was fine."
Cons: "I tried for numerous days before the flight to buy a piece of baggage online and I kept getting tossed back and forth between Expedia and Brussels Airlines. In the end, I wasn't able to purchase it ahead of time and we had to pay $49 at the airport. I feel entitled to a reimbursement of the difference between the booking online price of $15 and the $49 I paid."
Pros: "Good movies , decent food"
Cons: "Boarding took forever and cause a departure delayed of 1 hour."
Cons: "Very noisy crew Not enough space for hand bugs."
Cons: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."
Pros: "I flew on United, not Brussels, on this leg."
Cons: "All of it. Missed an event because of their delay. An event I paid for."
Pros: "Ease of checkin"
Cons: "I didn't get a window seat. theyou could have done a lot better than just a muffin for breakfast. the crew skipped me for tea"
Pros: "Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better."
Cons: "The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too."
Airlines flying from Africa to Rochester have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Africa to Rochester
Masks required on board, masks provided on flights from Africa to Rochester
Social distancing seating
Middle seats unavailable to book on flights from Africa to Rochester
Testing for antibodies, testing for symptoms for flights from Africa to Rochester
Waiving of change fees. Search flexible flights from Africa to Rochester