Daily cleaning, installation of cabin HEPA filters on flights from Africa to South Dakota
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Scores according to KAYAK customer reviews
Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."
Pros: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Pros: "The crew was amazing"
Cons: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Cons: "Cleaning of bathrooms"
Pros: "Crew was amazing"
Pros: "Crew . Food . Service was great ."
Cons: "Every things was good ."
Cons: "Improve quality of service and cleanliness."
Pros: "Crew etc excellent"
Cons: "In flight WiFi expensive and not reliable"
Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Pros: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Cons: "Please include Nigerian and Ghana movies"
Pros: "As efficient as ever"
Pros: "The airplane and clean"
Cons: "The seats destination between them very small"
Cons: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Pros: "exellent in everything"
Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Cons: "As above"
Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"
Pros: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Cons: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Pros: "Crew was courteous, plane was clean."
Cons: "Food quality was mediocre. Very limited legroom."
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Cons: "Seats and legroom too small"
Pros: "Crew was very accommodating."
Cons: "Nothing to report."
Cons: "light breakfast and light snacks for an 8-hour flight? come on!"
Pros: "Professional courteous friendly and communicative"
Pros: "Service. Kindness"
Cons: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."
Pros: "The food was the best airline food out there. Also, the regular economy seats recline more than other airlines."
Cons: "The boarding process was chaotic. There was. O system to the boarding and it made for a lot of pushing to get in line."
Pros: "Actually I can't even explain everything is good"
Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Cons: "Transit time was too close with my connection"
Pros: "Everything was good."
Cons: "More movies, no wifi, better food"
Pros: "on time no one in my row so i got to sleep good food"
Cons: "enoyed it all"
Cons: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Pros: "Qatar airways 3 hrs short flight was spectacular at all levels"
Cons: "Was told to move seat up and down repeatedly"
Pros: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Cons: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Cons: "Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future."
Cons: "Being a replacement flight due to delays in original flight from London, the airways chosen our seats beside the emergency exit my son who is 15 and other customer asked to swap seats for safty reasons which I fully support. computer and staff should be smart enough to choose for my son a proper seat."
Cons: "Good was not good"
Cons: "Great experience"
Pros: "Service from the crew @ Qatar Airlines!"
Pros: "Pleasant staff and airplane."
Cons: "Nothing in particular."
Pros: "Staff wonderful,"
Cons: "Entertainment system old, malfunctions"
Cons: "Only issue was long transit line in Doha, otherwise outstanding service and comfort"
Pros: "every thing was good bout only test of kook food was not good."
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Pros: "Crew, movies"
Cons: "Too many announcements. It seems like they were announcing something all the time and it became annoying."
Cons: "To be on time"
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Pros: "great trip and crew"
Pros: "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
Cons: "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "See Below.. Inflight WiFi Entertainment Options"
Cons: "Flight was delayed hour due to missing crew. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. Grumpy flight attendant. All Carryons taken. Ran out of snacks and beverage service."
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "Open seat next to me. Free movies."
Cons: "Really narrow aisles. Even hard for the crew to get by. I can’t believe they use A330s for international flights."
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "Good service. And good features. Enough space in seats in first class."
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Excellent Service."
Cons: "Being late"
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "Everything is good except our lunch as described below."
Cons: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."
Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Pros: "Impeccable as usual"
Cons: "No tv on flight from Seattle to Los Angeles, I felt like I was flying United. That was the only thing that was extremely disappointing"
Pros: "Excellent service and upgraded snacks in economy"
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Customer services"
Pros: "Nothing I can think"
Cons: "The seats selection"
Pros: "On time"
Pros: "Who could ask for more?"
Pros: "entertainment services"
Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."
Pros: "Left on time and arrived 20 min early!! Free in-flight entertainment is a huge plus!"
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Cons: "Please review the message I sent concerns Atlanta hartsfield."
Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Cons: "No entertainment - just a long boring flight. Should have some sort of entertainment for the longer flights."
Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "On time schedule"
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Boarding was not a problem at all! ."
Cons: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
Cons: "The spacing between the seats and in the aisles was almost nonexistent."
Pros: "Empty flight, lots of room and space."
Cons: "Nothing- all was great"
Cons: "Airplane tire had to be replaced. Even though this was done fast, the flight was quite delayed."
Pros: "Since the flight was delay almost 4 hours and the replacement plane was very old, but I did get home no comment."
Pros: "Crew was great."
Cons: "Doing a better job with last minute delays and connecting flights. I’m tired of lost bags."
Cons: "No on flight entertainment at all no TVs no United app. The could care less. Left early out of Santiago but for nothing really waited about an hour at the tarmac for a gate to. Become available. Very hot tight on that cabin. Need to do better United!"
Cons: "No food.long flight if you come from a connecring flight. They serve pretzels which exclude people who don't est wheat. Serve an option of mixed nuts.breakfast was the ssme a cookie serve a rice cake ootion. I ordered celiac snd got the cookie on the Panama City to Asuncion flight"
Cons: "The flight was delayed then to top it off we sat on the tarmac awaiting to off load in DesMoines. We spent just as much time waiting to off load as we did in flight!"
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Pros: "On time, plane in relatively good shape."
Cons: "The entertainment system is of low quality and kept freezing and needing reboot. It is almost impossible to hear the movie sounds. Somehow the food served was truly disgusting, like an horrible TV dinner. United always stands out on international flight for having the worst dinner served. Always take your own lunch with you! Finally it has been my consistent experience on United that the stewardesses are really unfriendly. They do their job just fine but do they look so miserable compared to other companies. Do the airline treat them real bad?"
Pros: "All went well"
Cons: "Nothing :("
Pros: "Boarding was fast"
Cons: "seats not really comfortable,and we arrived late to London,good thing I didn't miss my flight but still, Departed late, and when arriving plane flew around in circles before landing according to the captain it was because the run way was busy but I mean if we would've left on time there wouldn't have been problems arrived first."
Cons: "Plane was delayed.. Rude customers"
Pros: "United got me on flight 3 hours early AWSOME"
Pros: "Crew were very nice and helpful"
Cons: "No personal tv screens, must have an app on your phone/tablet. Problem is, once you find that out it's too late since you'd have to pay to download it."
Pros: "Nice flight attendants, cheap upgrade to economy plus"
Cons: "The departure moved to three different gates. Inconvenient."
Pros: "Was easy trip"
Cons: "Food & very small not clear vedio screen"
Pros: "Thought the boarding was efficient once we got into the plane but the lines seem disorganized."
Cons: "Food left a lot to be desired. Ordered a non vegetarian indian meal got a vegetarian meal instead. Food was bland, poorly served, not very appealing. The seating was very cramped, and entertainment was not good at all. I left this flight with the intention of not flying United Airlines again. International flights should be much much better than this no matter what class you pay for."
Pros: "I was given an exit row seat"
Cons: "The flight was delayed because the plane was over fueled. The flight attendants were rude and condescending."
Cons: "Sat on plane almost 2hrs waiting for mechanics who needed to fly to Sioux Falls Why???!?!!?"
Pros: "It was great professional and pleasant"
Cons: "The staff"
Cons: "Didn't make this flight either. Still in Dallas"
Cons: "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
Pros: "Extra legroom"
Cons: "No free entertainment options"
Cons: "To make meetings, got routed to Omaha, rented car and driving to SIoux Falls. United' best flights arrived next day about 2:30pm which misses business mtgs and most of day. Had to go to customer service supervisor to get hotel room covered in Omaha. No help on rental car. No help with hotel charges already made in Sioux Falls"
Pros: "Everything was pleasant."
Cons: "my flight going to LA was 6 HOURS DELAYED. I visited customer service and was told that my time and and energy would not be compensated for. It was a huge waste of time due to weather in PA where the plane was coming from- not my problem going from SFO to LA."
Cons: "Upgraded to first class the trip to was great the return was terrible even the first class seating was old and uncomfortable then my bag was not at my final location (direct flight) was told it wouldn't scan!? Same bag used numerous times then I was told I'd have it the next day by noon call at 2 pm and it says it's on its way them receive a call at 430 pm saying he just left the airport wtf?! Just over all very bad service and didn't get a damn thing for my troubles."
Cons: "The flight was delayed and I was concerned about missing my connection."
Pros: "Was supposed to be a larger plane.. uncomfortable seats. Too close to each other."
Cons: "Flight was delayed for water leak. Two hour delay"
Pros: "Garrett's popcorn They seem to be trying to improve the food. Tsa precheck great Love that I was offered a ride through Newark airport on a cart!"
Cons: "No chocolate snack items, you have to buy a whole kit to get something chocolate and you don't know what it is. Long line packed in jetway to board. Slight maintenance delay but handled it quickly."
Pros: "Contact me for more info"
Cons: "Great service all the time , easy to go from one place to another"
Cons: "The plane temperature was ice cold and I was miserable the entire flight home"
Pros: "At the end of a long day, the crew was attentive but not intrusive."
Cons: "It was delayed"
Pros: "Flight crew was good."
Cons: "Another flight that left late and arrived late!"
Pros: "They got a wheelchair within 5 minutes."
Cons: "Delayed as usual with united airlines.Seems that every time I fly with United their is some kind of problem flying out of Denver.Every Time."
Cons: "Terrible flight. I payed for an upgraded seat, list my flight due to a crew on previous flight being late then was put on standby on this plane in a tiny seat next to someone else. We sat on the runway for 45 min. There was an open seat in row 1 that I could have been seated in, but no one offered"
Pros: "The flight attendant went out of his way to make sure I was comfortable sitting in the emergency section. I appreciated that."
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Pros: "I'm not a frequent flyer so I can only compare to my 2 United trips (1 last year and the most recent) but the experience was great. Thanks"
Pros: "Loved the Great Falls airport!! Who goes to an airport that has leather couches that you can lay down on and take a quick nap!! Beautiful airport!!"
Cons: "Flight was delayed multiple times due to the maintenance issues with the fuel tanks. Flight ended up being delayed an 1 plus."
Cons: "Flight was cancelled after waiting 16 hrs at airport. Service lines were all the way out of terminal. When I was next in line to speak with someone the employee told me he was closing his counter because he had been there all day . Very disappointed in the way United handled it. Still have not received anything from them other than a refund."
Pros: "Flight attendant was welcoming and fun."
Cons: "It was a smaller plane and being in the very last row meant I smelled the bathroom. The door was literally within arms reach."
Pros: "Friendly crew, easy boarding"
Cons: "Small uncomfortable seats"
Airlines flying from Africa to South Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Africa to South Dakota
Masks required on board, masks provided on flights from Africa to South Dakota
Social distancing seating
Middle seats unavailable to book on flights from Africa to South Dakota
Testing for antibodies, testing for symptoms for flights from Africa to South Dakota
Waiving of change fees. Search flexible flights from Africa to South Dakota