Everything could have been better. Jet blue has really fallen off on its service and standards
Pros: "The extra leg room was great!"
Cons: "This flight is always delayed"
Pros: "Great service welcoming to the airplane and the service later was good too, not complains at all"
Cons: "I would said nothing because I really had a good flight"
Pros: "Very well organized, smooth boarding, early arroval"
Cons: "Delayed 2:30hours, crews are sit back and relax, no water ... very inactive cabin crews..."
Pros: "Very smooth flight, crew was great!!!"
Pros: "Finally taking off."
Cons: "The gate agents had us waiting an additional half hour at the gate even when they called groups A-C to board and had another check at the cue before the gate. The customer service was deplorable no communication besides it’s delayed. I was paged by an agent I went up and announced I’m here I was ign"
Cons: "I bought two tickets together, adjoining seats but they gave us different boarding zones"
Pros: "Crew member Joe was very kind to my son with autism. He went out of his way to help him have an enjoyable flight."
Pros: "On time."
Cons: "No more overbook"
Pros: "Free Wi-Fi"
Cons: "Outlets on plane for charging phone"
Cons: "Flight crew had to be switched out. Delayed a few hours-very little communication regarding delay."
Cons: "Cancellations due to weather conditions should be in extreme weather not in rain"
Cons: "Was nice even with bad weather..i love jet blue.."
Pros: "All attention"
Cons: "No comment"
Pros: "Everyone was very curteous"
Cons: "My flight was to leave at 9:00 pm and did not leave until 10:45. I did not arrive until 1:30 am in Providence. I am handicapped and found this very difficult for me. There was no explanation as to why. My family was extremely concerned for me"
Cons: "I was seated in the second to last row in the middle, could not sleep on this flight either"
Pros: "Two seats on plane Love love love NO MIDDLE SEAT"
Pros: "Great flight attendants"
Pros: "Efficient polite crew"
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Pros: "All went as scheduled"
Pros: "crew was polite quiet flight"
Pros: "First time flying with Jet Blue. Alyssa made it very comfortable for me as she apologized for TV not working and a very sticky tray table for past flight. She did it with a smile and offered a free drink. I didn’t accept, but she didn’t have to offer."
Cons: "Broken TV"
Cons: "Entertainment wasn’t working, they constantly run out of fresh food. It has happened several times in different flights. Luggage delivered late. Too long of a wait in Fort Lauderdale"
Pros: "The flight was smooth and a quiet trip."
Cons: "If the flight is to be delayed, the airline should notify the full delay at once , so people may have a chance to delay arriving to the airport. Additionally when the delay is over 2 hrs they should allow rebooking without penalty, because for some people the trip becalmed useless that particular day because the delay caused the to miss their reasons for flying that day"
Pros: "great service, friendly crew"
Cons: "We were not told we’d be sitting next to a woman with a dog. It was highly offensive to sit and eat next to a dog that smelled and panted constantly, and would shed occasionally. Why not solve this problem by asking passengers when they book a seat if they do or don’t want to sit next to pets? Not everyone can do this since many have allergies. Also, this is not hygienic. Very unsatisfied."
Cons: "Every segment of my roundtrip flight was delayed or late, including the last leg of my flight delayed multiple times. I could not check in for my last segment on-line via my phone. The message I was given during check in process said in red letters, that I needed to speak to an agent at the counter. I was on a tropical island, i couldn't just run down to the airport. I tried calling customer service, but wasn't able to connect due to bad cell service. My connections were tight and because I couldn't checkin the prior day, I was not allowed to get a seat on my original flight. I was rescheduled on to new flights and those were delayed. I sat in Ft Lauderdale for 6+ hours. Once on the plane, I was assigned a seat that doesn't recline. What was originally supposed to be a 5 hour travel day turned into a 15+ hour travel day. There were no weather issues that day, just JetBlue being terrible."
Pros: "There as nor'easter the weekend I flew and this was one of the first flights out so it was full. The staff did a great job and the flight was great. Many people were in the airport for 8-10 hours prior to the flight and jet blue did well under the conditions"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Cons: "The airline could sent delay notification sooner than they did."
Pros: "Great boarding process. Friendly flight crew. Went like a breeze"
Cons: "Very rude lady passenger in front of us, even her husband said she was being rude."
Pros: "Even landed early!"
Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"
Cons: "Delays delays delays"
Pros: "Great flight great experience"
Cons: "Long lines at TSA checkpoint."
Pros: "Excellent customer service."
Cons: "Issues with on board entertainment - credit was provided."
Pros: "Great process, easy boarding and smooth flight."
Pros: "Cheap flight, plenty of room, free snacks, on time.. what more could you ask for?"
Cons: "It was all great!"
Pros: "Lisa was great . Thank you for making my trip so pleasant"
Pros: "Quick friendly service."
Pros: "miss the flight, plane was at the tarmic, door was not close, supperson supervisor was in the plane but gate was close, person at the gate did not try to contect the supervisor, thats not helpful at all"
Pros: "Boarded and took off on time ...landed early comfy seat and great shows"
Cons: "I had to change my flight the first person I talked to quoted me 425 per person to do so called back and provided the quotes price online and deal was done"
Pros: "Even though our flight was delayed coming back home from San Jose. We still got there in a timely manner."
Cons: "Being in the middle seat."
Pros: "Quick and easy. Just a 35 minute flight. Wish they could all be like that."
Pros: "the arrival on the other end"
Cons: "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
Pros: "Fast boarding process."
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Cons: "Ended up at Logan."
Pros: "Crew and comfort were excellent."
Cons: "First, united cancelled my flight to OkC, their reasoning was because of the weather, if that was the case then, why weren’t other flights cancelled? Then after waiting in line for an hour to see a customer representative for another flight, they said it was at gate C2, we go there then the gate was changed to E10. After already have walking from gate F, to E, back to F, then C and finally back to E, was a little ridiculous."
Pros: "On time departures and landings"
Cons: "Food was horrible! Vegetables so overcooked they were almost liquid. Overly salted. Best thing was Chobani yogurt... pre done by Chobani."
Cons: "Both outbound and invound flights were delayed 3 hours and no reason was every given. The staff at the gate and on the plane in both directions were not friendly or helpful at all."
Pros: "Quick flight, no complaints."
Pros: "Took the red eye from San Francisco to Nashville at the end of a long trip to Cali for a family reunion. I've never flown United before and it was okay. I wasn't able to sleep as I'd hoped as I had a hard time getting comfortable due to the size of my row mate beside me and I was in the middle."
Cons: "Everything from United's standpoint was fine."
Pros: "Very couteous and helpful at gate"
Cons: "Delayed two hours which caused many travel problems"
Pros: "The last minute emergency flight was not terribly priced"
Cons: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Pros: "Plane was very clean."
Cons: "Having to use my own equipment for entertainment Getting 1/2can of soda for my drink."
Cons: "Poor customer service.Flight was delayed and the employees at the counter where not helpful at almost missed my connection if the crew in Jersey weren't waiting for our flight to arrive.Since then I try my best not using United to flight"
Pros: "Aguadilla airport is crazy at 2:00 am. I never really heard them call for me to get on the plane to Newark so if I wasn't really paying attention I might have missed my flight"
Cons: "It was late and getting there was even worse. I was told I wouldn't make my connecting flight in Newark on the way there so I had to go home and come back the next day. Of course it was weather related so you can't control that."
Pros: "Caught all my flights on time everything went smooth."
Cons: "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
Pros: "Everything went smoothly and as planned."
Cons: "nothing to complain about on this flight."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "the United app"
Cons: "the bag of mix"
Cons: "Flight cancelled by airline."
Cons: "Again flights never left on time."
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Pros: "It's was on time."
Cons: "The airplaine smells bad."
Pros: "The flight attendants were courteous, despite the screw-ups caused by the computer system."
Cons: "The computer system issued the same seat number to my wife and two other people, and two me and one other person. Other people had duplicate seat assignments as well. Worse, for an overnight flight, my seat would not recline."
Cons: "Ok for a short flight"
Pros: "All flights were professional mostly smooth. On time great experience."
Pros: "Everything was good I can't complain thanks for everything."
Cons: "It seems that United is always overbooked and does not have space for carry-on's (obligating you to place carry-on's with regular baggage)."
Cons: "Flight was delayed by over two hours"
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Pros: "Every one including the crew was very nice and polite"
Cons: "We left late and my seat was very uncomfortable"
Pros: "The crew was very nice"
Cons: "Having to go from one end of the airport to the other to get my luggage. I will never fly united again"
Pros: "They give me a opportunity to check my bags it also was overweight and they give me a chance to flight my bags and paid the extra"
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Pros: "Nice flight, not packed"
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Cons: "El vuelo se atraso"
Cons: "No snacks offered on the plane"
Pros: "Got there."
Cons: "Small, cramped seating. Outdoor jetway upon arrival."
Cons: "I upgraded to first class but when I went to the airport, they made me wait in a line and tended coach passengers first. When I got to Newark, some of my luggage came out first but the rest came out after coach. I think for what I paid, service was lousy."
Pros: "No frills flight to Houston."
Pros: "Very friendly crew, everything went smoothly and efficiently. On a personal level I felt a lot more comfortable on these smaller planes, just because there were less people I suppose."
Pros: "Very short flight which is nice again boarded from outside. Very small plane so boarding was super quick. Arrived early."
Cons: "Seats need more cushion for back support. No food just drink. Internent was the worse."