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AGU - MSY

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Aguascalientes (AGU)
New Orleans Louis Armstrong
Mon 5/10
Mon 5/17
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Top 3 airlines serving Aguascalients to New Orleans Louis Armstrong

Scores according to KAYAK customer reviews

7.4
Aeromexico
Overall score based on 9,597 reviews
7.5
Boarding
7.5
Comfort
7.9
Crew
7.3
Entertainment
7.0
Food
Airline reviews

Pros: "Plenty a space between seats. Ver confortable seats and small entertainment screens!"
Cons: "Better selection of movie?"

Pros: "No really"

Pros: "I wi not use aeromexico again"
Cons: "Everything, see prior notes"

Pros: "Crew ok seat no"
Cons: "More pillows"

Pros: "Great plane with great service!"

Pros: "No, the crew was not friendly, a little bit rude"
Cons: "Food its too bad and the crew are so rude, no friendly, needs some training about service and being nice"

Pros: "The snacks"
Cons: "More snacks"

Pros: "somewhat quick for boarding"
Cons: "sitting on tarmac for awhile"

Cons: "So Late"

Cons: "I lost days without my luggage and.trying to get it!!!"

Pros: "friendly staff"
Cons: "scheduled layover was 9+ hours. It became even more painful including a delayed aircraft."

Cons: "They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible."

Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."

Pros: "Nice fight. Attentive crew."

Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"

Pros: "All of the foreign stewardesses were kind."
Cons: "The Asian stewardess was rude when I had asked for an extra sandwich and peanut pack because my father is 65 and long trips make it hard for him to move."

Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"

Cons: "We got premium economy seats but no priority boarding or priority bag drop as promised. Also, the entertainment system did not work."

Pros: "Everything else was good"

Pros: "The 787 leg from Santiago to Mexico City was fine. The 787 Dreamliner is a comfortable ride."
Cons: "The smaller plane used for the MEX to DEN leg had less entertainment options and no wifi."

Pros: "The airplane where I traveled was huge a comfortable, I loved to have my own little TV and being able to choose a movie . The staff was really nice. I wish you had flights from Tijuana to Puebla, Mexico. Please let me how can I find out about your promotions. corazongrsvw@yahoo.com"
Cons: "That I did not travel in the first class or in one of the seat that where after the first class. Those that can be reclined and have a lot of space. I believe they are also first class. Let me know what I can do to be able to travel in one those seats."

Pros: "It was a direct flight."
Cons: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."

Cons: "My baggage was lost never arrived at Mexico City!"

Pros: "The plane itself"

Pros: "Flight attendant were very nice, great prices,"
Cons: "There was nothing I didn’t like"

Cons: "1.5 hour. Line up to get boarding pass and check baggage is terrible. Also could not do seat selection on line- same day even though web site lead me to it several times. No explanation."

Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."

Cons: "The bags took forever to come out and we missed our second flight. We didn't know we had to pick up our luggage to be put onto the next flight"

Pros: "None of the food was likable."
Cons: "The main meal was terrible...sticky pasta with little to no taste. A bun that tasted like it sat out a day on the table. No butter, no salt, no pepper. And pudding with both meals? yuck!"

Pros: "Great entertainment options. Good food Although the flight was completely full the crew was attentive and nice"

Pros: "Nothing"
Cons: "That the flight they gave me was till next week"

Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"

Pros: "The flight time was the best , the service is very good ."

Pros: "Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger."
Cons: "Why leave first flights that originally departed 1 hour or two later"

Pros: "Delay"

Cons: "Food, entertainment and space"

Pros: "Everything"
Cons: "Nothing was bad."

Cons: "The airplane was really old"

Pros: "Biz class seats are still OK, but need refurb. Staff service is great. Will definitely look into AeroMexico for future international flights."
Cons: "None"

Pros: "La amabilidad y la atencion."
Cons: "La música muy aburrida."

Pros: "Excellent smooth travel from beginning to end. I loved how well trained your crew is especially in terms of dealing with and supporting passengers with invisible disabilities. I didn't feel invisible with Aeromexico like with most other airlines. I have a rare debilitating neuromuscular disease & fibromyalgia but don't always use a wheelchair."

Pros: "I like the service on my way back home. The movies were up to date."
Cons: "On my way to mexico wasn't as pleasant because i wasn't served anything to drink. The flight attendant asked me but then walked away and never returned."

Pros: "flight on time, service onboard, flight price"
Cons: "food"

Pros: "I like that Aeromexico allowed us one checked bag with no extra charge. Also they offer beer and tequila as part of their complementary drinks. Furthermore, every seat has entertainment system with free movies, TV shows and trip information. The seats are very comfortable with enough space and the planes look new and clean."

Cons: "Leg room was worse than the tiny Alaska Horizon plane I flew home on later in the day."

Pros: "The airport in Quito is new and easy so boarding is usually smooth and on-time. Actual check in is really slow and AM only has a couple agents to process a usually full flight. Food was actually pretty good. on-board service is equal"
Cons: "older planes, no in-seat entertainment."

Pros: "Actitude of the ground crew"
Cons: "the bad mood of the flight crew"

Pros: "Na"

Pros: "I really like the space in each seat and the size of the seats"
Cons: "The airplane don't have a tv"

Pros: "Everything"

Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."

Cons: "Bumped from first class to coach."

Cons: "WiFi"

Pros: "Crew was very nice."
Cons: "N/A"

Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."

Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."

Pros: "Not much..."
Cons: "Leaving on time! We were more than 2.5 hours delayed, and many of us were on the same connecting flight. We landed 5 minutes before our scheduled departure, so we all missed it. You’d think they would see that 20ish people were all coming to that flight and hold the doors for us..."

Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."

Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Cons: "Delays,"

Pros: "Friendly crew, comfortable and ON-TIME!!"

Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."

Cons: "They lost and cant track my baggage. Very poor customer service."

Cons: "We couldn't go to the UK because we didn 't have the money, so everything was poor. We should've gotten som e fo our money back on our credit cards for the flights and hotels."

Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."

Cons: "inadequate ventilation"

Pros: "High end entertainment system."
Cons: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."

Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."

Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."

Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."

Pros: "Attendants are always friendly; always a peaceful travel event"

Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."

Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"

Pros: "seats were roomy, left early"

Pros: "Made it home in one piece"
Cons: "Business Seat power / entertainment system went out with about 2.5 hours to go. Crew didn't seem surprised and they were pretty relaxed about it. Every time I asked about status during the first hour or so after it was out they said they were rebooting system but nothing happened. Finally gave up on it. Was the "deconstructed burrito" supposed to be served cold/frozen? Warm or at room temp. would have worked better Luggage took good hour before it started unloading"

Pros: "Streamlined boarding process"
Cons: "Poor leg room and no video . Older plane."

Cons: "."

Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."

Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."

Cons: "Middle seat and one of the last ones on. Enough said"

Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the plane​approximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."

Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."

Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."

Pros: "Quick boarding and taxi. On and off the flight seemlessly."

Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"

Cons: "I miss the flight because of machine JAM paper for the paper tag .. A lot of people was waiting for the customer service and only 2 counter was open only .. Very bad airline"

Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."

Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."

Pros: "The crew did a well trained job. All were very pleasant they made our flight a happy experience. N"
Cons: "No complaints."

Pros: "Captain and crew were capable and friendly."

Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."

Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."

Cons: "seats were very uncomfortable"

Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."

Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."

Pros: "power outlets & TV"
Cons: "crew was cranky"

Cons: "The flight was delayed twice and know one got the seat they booked."

Cons: "Our flight was over 1.5 hours delayed but the AA staff at the desk wouldnt give any updates despite it being clear we were severely delayed."

Pros: "Good, was just tired..."
Cons: "Too cold..."

Cons: "Again as usual my flight with American was delayed. This has happened on every single American flight I've taken in the past year (I have not had this problem with other airlines). We had to sit on the tar mac in Dallas with no air conditioning for an hour. The flight crew began to apologize for how 'how it was' and during the apology turned it back around on them and began to say 'we've been on this flight since 7 a.m.' (basically indicating that we should feel worse for them than ourselves). This airline has a complete disregard for customer service and I WILL NOT ever fly American again--this was the last straw."

Pros: "Short, sweet, uneventful"

Pros: "What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!"
Cons: "See above!"

Pros: "United does it better than low-cost carriers"
Cons: "Not worth the additional cost over low-cost carriers"

Pros: "Seat was comfortable"
Cons: "I was very specific with selecting aisle seats(has my sitting option) but it was ignored many times without my trip which made very uncomfortable. At times I had to request which seats."

Pros: "It was a good flight- friendly staff and crew."

Pros: "Great crew"

Pros: "That I can charge my phone."
Cons: "That I needed the wall jack part to charge my phone. My side’s wall jack was broken. I think if possible they can make it that I can plug the usb part of the wall jack straight. This way the wall jack won’t be needed. Also they were only two in each roll but they are three seats in each roll."

Pros: "Ok."
Cons: "Less time with seatbelt sign on."

Cons: "No flight"

Cons: "pretzels and drinks only provided. Not too friendly stewardess, eating utensils were not available to assist customer with brought in meal. Luggage did not make it to destination with passenger... it arrived 2 hours later in the following United flight."

Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"

Pros: "The time between boarding and departure was limited."
Cons: "It was hot and the pilot sped up through turbulence to land on time. The wind was too rough to fly fast through, I almost needed the "barf bag"."

Pros: "Everything went well"
Cons: "I loved everything"

Pros: "I was able to change my seat since mine was all the way in the back. very happy about that."

Pros: "Nothing."
Cons: "I didn’t like that the plane took off before the takeoff time and thus I missed my flight. No explanation. No apologies. This was also the last flight out to NOLA and you would think they would take that into consideration. Nope."

Pros: "Nonstop"

Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Cons: "NONE"

Pros: "Very late - no communication from gate agents."

Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."

Cons: "I was informed at check in that I could not bring a carry on bag. Therefore, I had to pay to check my bag. However, all other passengers on the plane brought carry on bags. Then, upon arrival in New Orleans, my bag failed to arrive. My bag was still in Chicago."

Pros: "Crew was very pleasant & helping. There was a gentlemen I sat beside with a service dog the size of a horse! He (diesel) was a gentle giant. The crew were dog lovers so they took care of diesel like he was a rock star!"
Cons: "No entertainment"

Pros: "Pilot communicated everything"
Cons: "Late takeoff"

Cons: "Very uncomfortable seating!"

Pros: "The crew was very nice."
Cons: "My group got separated, as well as a few other groups I saw. There was no effort made by the airport staff to accommodate any of us."

Cons: "The plane being overbooked, having to check my carry on bag. Making me late to my event having to wait at the carousel."

Pros: "Wish all the major airlines would have more flight options from ORD and MSY, but all went well"
Cons: "Fast and painless"

Pros: "Ahead of schedule"
Cons: "The child behind me kicking me"

Pros: "Super easy & smooth flight. We left on time & arrived early."
Cons: "Nothing really. Honestly, I slept for half the trip, so it was pretty uneventful."

Cons: "After I booked my round trip flight to Denver from New Orleans I discovered that my mom had surgery to remove her breast cancer on the day I was originally supposed to depart. I called to see if there was anything I could do to change my flight to the next day and received no help what so ever. They said it would cost $200 just from the start. I couldn't afford that, so I just bought a cheaper one way ticket for the next day, not knowing that if I didn't catch my first flight that my return flight would also be cancelled. When I called to see if I still had my return flight I was told no and one again told it would cost $200 to do anything about it. So in the end, I'm stuck in Denver and bought a round trip ticket for absolutely no reason."

Pros: "In flight entertainment was great until the network stoped working 2/3 of the way there."
Cons: "We landed almost 40 min early, but was not allowed to get off because we had to wait our turn. So we just sat there with with nothing to do."

Pros: "The time"
Cons: "The charge for 1 bagge."

Pros: "Timely Clean"
Cons: "Too much carry-on luggage slow loading and exiting of the airplane"

Cons: "I was forced to check my carry on because others were allowed to bring several carry one bags I counted 18 passengers that were allowed to bring 3 carry one bags & a personal item to store under the seat so if you are in the 3rd, 4th or 5tn boarding group there isn't any overhead storage available I paid to check check my other luggage so I would follow the rules others should be made to do the same I worried all the way to New Orleans that my carry would be lost"

Pros: "couldn't access wifi. crowded cabin. passengers being loud/obtrusive. long delay for takeoff."

Pros: "Excellent service!"

Cons: "The wi fi should be free of charge"

Pros: "Crew was excellent. Beyond making sure we were comfortable."

Cons: "No usb hookup. No food"

Pros: "On time and direct"

Cons: "Same comment as above"

Pros: "The people at the gate and on the plane were nice. But I flew United Airlines not Lufthansa."
Cons: "Really sad that you have to pay extra money to watch the monitors on the back of the headrest for a 2.5 trip. That's crappy. And then there is a point when you're out of the Directv Range. We're paying more for flights and then they have flight waitresses trying to monetize the time you're in the air. And when I was checking in in Berlin this guy was asking me a ton of questions, but didn't ask the next 5 people any questions. When I stared at him he started asking others questions. It's really none of your business why I'm going somewhere or what I'm doing. These terrorist attacks are giving people authority they have no business having."

Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."

Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"

Pros: "Stewardesses were new hires, but still decent with their service."
Cons: "Flight left an hour late with no clear explanatiom, making it really difficult to get home at the time of arrival."

Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"

Pros: "Nothing"
Cons: "2-3 hour delay kept delaying, snack was nasty, drink yeah right it was a sip. They take a can and split it between four people. So unorganized and rude."

Pros: "Same as above,"
Cons: "Same as above, but no snack was offered, and there was only expansive food for purchase"

Cons: "My direct flight to New Orleans was canelled forcing me to arrive five hours late for my ride from the airport."

Pros: "Free snacks and we arrived 30 mind early"

Pros: "On time!"
Cons: "No complaints"

Read more about Aeromexico
COVID-19 information

Safety measures for airlines flying from Aguascalientes to New Orleans

Airlines flying from Aguascalientes to New Orleans have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Aguascalientes to New Orleans

Mandatory masks

Masks required on board, masks provided on flights from Aguascalientes to New Orleans

Social distancing seating

Middle seats unavailable to book on flights from Aguascalientes to New Orleans

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Aguascalientes to New Orleans

Book cheap flights from Aguascalientes to New Orleans

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