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Top 5 airlines serving Worldwide to New Orleans Louis Armstrong
Scores according to KAYAK customer reviews
Pros: "Comfortable seats"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "Everyone was friendly and got us to our destination"
Cons: "6 hours late. Unacceptable."
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "Vivian and her coworkers were fantastic!"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Cons: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Clean bathrooms and great refreshment choices"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "I love it when there is a TV screen at my seat."
Pros: "We got home"
Cons: "Delayed. 1 hour delay they said. Gate change from d41 to d6. Went to grab some food during delay and then they started boarding about 950 and we were last call to board. Once on board they then had to fuel the plane and get it ready for flight that was another twenty minutes Finally in the air about 1045 Frustrating. I don’t know why we boarded with plane not ready to fly"
Cons: "1/12 hours late had to change out equipment"
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Pros: "Complimentary upgrade"
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Pros: "It wasn’t bad or good."
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Cons: "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "Great helpful happy staff, made you feel welcome. Good atmosphere and peaceful. Food excellent."
Cons: "On transatlantic flight , seats comfortable but inadequate recline for a night flight and no footrest."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."
Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Cons: "Seats most uncomfortable on any flight I have ever taken"
Cons: "The last 30 people on the plane were told there is no.overhead space for a second bag, so I had to check it at the gate. Once on the plane, there was plenty of overhead space. To make it worse, it was raining at my destination, and my bag, and contents, got wet while it was being unloaded."
Cons: "Delta is a terrible airline. They try to stick you with extra fees every time you turn around, and the planes are horribly uncomfortable. The seats on this flight were so cramped I could barely fit into the. (I'm fairly tall but not very big otherwise.) Additionally, we tried to change our flight to a different day that was less crowded, and were told it would cost over $600 per passenger to do so. Highway robbery. I wish Southwest flew to Madison."
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Pros: "I only fly Delta because they are consistent and efficient and very courteous."
Pros: "The gate agent was outstanding and extremely pleasant. The flight to OKC was only half full so the Crew moved everyone around so there was extra room on every row...that doesn't happen very often so I was excited to have extra leg and seat room!"
Pros: "The flight was convertible and pilot kept updating why the ride was rough, which I appreciated."
Pros: "Easy check in and boarding, and flight left on time."
Pros: "It was a lot more comfortable. There were not many people so it was nice to stretch out ."
Cons: "The plane was fairly dated."
Pros: "on time departure and return"
Pros: "I broke down and got one of the comfort plus seats and that was very comfortable."
Cons: "That I have to pay extra for a comfortable seat"
Cons: "Never made it to Atlanta."
Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Cons: "They switched planes last minute in Chicago that delayed us by 55 minute which led to us missing our connecting flight in London. That connecting flight,4 1/2 hours later, was delayed, twice! We had to rearrange everything waiing for us at our final destination. BTW there was no explanation nor bad weather to cause this problem."
Cons: "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
Pros: "Great customer service, good food, great in flight entertainment"
Cons: "Rerouting, connection delays and lost baggage."
Pros: "Crew was great once we were airborne."
Cons: "Flight was delayed 4 hours and caused us to miss train to Florence and spend double the original price to purchase new tickets."
Cons: "Three + hour delay out of ORD, equipment problems. Even though she had a boarding pass, they would not allow wife to board. Some ticketing problem between AA and BA. Finally, they let her on. We were the last to board."
Pros: "What to like with AA?"
Cons: "Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours."
Pros: "Crew, food and boarding."
Cons: "Limited entertainment selection. Tight setting with minimal leg room."
Pros: "The plane departed and arrived as scheduled. Flight attendants weee courteous and responsive."
Cons: "I was cramped in Seat B."
Pros: "On an overnight long-haul the thing I hope for most is sleep. The crew rapidly started beverage service after takeoff. Dinner was cleared and lights turned down about 1.5 hours later, including three opportunities for beverages. Lights came back up only about an hour before landing. Despite that no one seemed rushed. Seconds were offered for coffee, passengers had time to use the restroom before de-planing. We likely had almost 4 hours of our approximately 7.5 hour itinerary to attempt sleep."
Cons: "Having said that, the seats are not made for my over 6 feet tall spouse and myself. More leg room isn't going to help a lot. There's too much room between our necks and heads and the headrest so we end up slumped over even if we recline the seats. Hoping to win the lottery so we can afford first class some day."
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Cons: "The delay in boarding the flight in Chicago that made us miss our flight to Nairobi and has cost us a lost luggage which was checked in at Chicago and has not been located to date"
Pros: "Regular updates from captain. I was very satisfied!"
Cons: "Little leg room."
Cons: "inadequate ventilation"
Pros: "Great crew and entertainment. Fairly comfortable seats."
Cons: "Bit tight betweeen seats. Fortunately had three seats for two of us. Slight mechanical issue caused small delay that pilot tried to make up. Better food and amenities on Delta."
Cons: "I’m still hungry and incredibly tired. Nobody buys their main cabin extra product, so there’s many empty seats. Ripe for the families that don’t want to pay extra to sit together. Those families bring kids, screaming kids to a section filled with higher fare paying customers. The FA in my section had such big hips, that she knocked my shoulder EVERYTIME she walked by. Not only that, everytime she did the courtesy reach over to grab empty cups from the middle seat, she hit me with her trash bag. Woulda been fine had I been awake, but I was trying to sleep in between the bouts of screaming from the devil possessed kids."
Pros: "American Airlines Crew, friendly and personable"
Pros: "New plane, more headroom made the cabin feel more spacious! Friendly flight crew! Loads of entertainment options....free! USB ports in every seat!"
Cons: "Traveling in coach is never comfortable. Fan was difficult to direct, and air flow was not especially strong."
Pros: "Very nice plane. Nice, comfortable, uneventful flight."
Pros: "We finally got to Aberdeen"
Cons: "Departure times were changed, plane had mechanical problems flight delayed almost 4 hours, we missed our connection. The American Airline was closed. We called 3 times totaling over an hour to get a flight the next morning. We had to book and pay for our lodging & dinner (2 rooms for 6 people) A nightmare of a trip!!!"
Pros: "On flight crew was pleasant and helpful."
Pros: "Ease of entry."
Cons: "Personal space is very, very limited and food is terrible for an international flight."
Pros: "The flight boarded a little late but arrived on time. Crew was pleasant and efficient. Many good movies to watch on the individual screens."
Cons: "The usual crowding in coach class."
Cons: "Aircraft issues, late on take off, a gate change, but the ticket against kept us informed"
Pros: "Things were all right on schedule and the plane was very updated and clean. I was thrilled with the movie selections and the food was better than average plane food."
Cons: "Bathrooms were in rough shape, would have liked to see those serviced in-flight so those of us using the space to do night-time routines like brushing our teeth and washing faces didn't have to deal with someone else's mess."
Pros: "Great service"
Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "Nice crew Spacious plane"
Pros: "The food and movies"
Cons: "The lack of communication while waiting to board about why plane was delayed even though it was already there. Service was ok, nothing stood out nor was extremely bad."
Pros: "The empty sit next to me"
Cons: "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
Pros: "Direct flight Chicago to Paris."
Cons: "Uncomfortable seating. Almost 2 hrs delay leaving Chicago forced us to miss train connection in Paris. Bad layover times to get back to the States, almost 9 hrs was the only choice available."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "On time"
Cons: "Cold cabin"
Pros: "Boarding was more efficient than I expected. And the leg room was very good, but the seats were narrow. Narrow seats made it a bit uncomfortable for a long 13 hour flight. Crew was efficient and very friendly."
Cons: "The sandwiches were too cold - actually had ice cycles. Narrow seatingwas constricting and entertainment wasn't varied enough."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "We got to watch movies for free, and we got to eat twice as well."
Cons: "First, the original 90 minute layover became 8 hours with the old buy this scheduled ticket and 3 weeks later we will switch it to 7 hours. After a 8 hour red-eye, it was brutal. BA was an hour late taking off from London to Warsaw. The onboard experience was charge for everything. No sodas, water, nuts, etc. Oh and boarding, cmon. The gold, silver and special people go first. I think that was 5 people. The other 150 plus, you are on your own, go. You have your typical isle 5 person holding up the entire loading procedure, trying to get their oversized bag in the overhead, versus loading from the back. Wow."
Pros: "New Airbus Dreamliner is a nice plane."
Cons: "Not much"
Cons: "There was no wifi and no screen on the seat. I could not see the screen for the movie. Airline was old and also it took 2 hours to get going because they had to check the engine."
Pros: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Cons: "Little guidelines for new comers especially while changing the flights."
Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "The American Air crew was great very attentive and they pass out free drinks"
Cons: "The 787 is tight and when the fight is 7 plus hours it tends to ware on you"
Pros: "All the movies"
Pros: "Very nice plane with a good entertainment system."
Cons: "The flight attendants seemed almost angry. Banging trays,. bumping carts into nearly every row and even skipping some rows on drink service."
Pros: "Great crew"
Pros: "Quick and uneventful flight."
Cons: "My reading light didn't work."
Cons: "I was informed at check in that I could not bring a carry on bag. Therefore, I had to pay to check my bag. However, all other passengers on the plane brought carry on bags. Then, upon arrival in New Orleans, my bag failed to arrive. My bag was still in Chicago."
Pros: "Wish all the major airlines would have more flight options from ORD and MSY, but all went well"
Cons: "Fast and painless"
Pros: "Ahead of schedule"
Cons: "The child behind me kicking me"
Cons: "Explained above"
Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."
Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"
Pros: "The gate at the Chicago airport was well designed. There was a line for each boarding group, and you could line up early. This is particularly effective for some Asian flights, which can sometimes be chaotic with many different nationalities all lining up."
Pros: "I broke my arm and all of the gate agents were wonderful trying and succeeding in getting me A seats for my comfort."
Pros: "Entertainment options"
Cons: "United chamged our arrival gate without a crew to man the jet way. So we sat for 20 mins this missing our connection flight."
Pros: "Good selection of entertainment."
Cons: "I have arthritis (walk with a cane) and didn't have enough leg room....hated being in a middle seat....and due to that could not stand in flight to stretch legs. Also the crew on the way to New York made sure I had a wheelchair to cross the airport in Chicago and not so in New Orleans...had to make a visit to the emergency room after getting home and be off work for 5 days due to the condition of my leg after the walk across the airport."
Pros: "Flight from Calgary to Chicago was excellent!"
Pros: "Connecting flights in China need more of a layover I missed my connecting flight not happy it was a disaster going through immigration takes forever in Shanghai .."
Cons: "Delay and then having to change gates - at O"Hare that means walking and walking some more !! After being insulted during check in. The RUDE woman (poor English) with assisted boarding then the RUDE man that changed my name and my luggage he chose to send to Dayton OH -never been there in my life and he "dug" thru my luggage - as if he was searching for MONEY or GOLD -he pulled out a protein drink and I asked him to hand that to me so I could drink it as I am a diabetic - he shouted at me "I THROW AWAY'. During the two hour delay I could have used it !! Poor service I will fly American from now on !!!!!!!!!!!"
Cons: "While going inside the flight they told me there is no room for Carryon and gave me ticket to book the luggage. When I went inside the Flight there is lot of room to carryon's, why they have to lie this BS."
Pros: "Excellent service!"
Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
Pros: "Very smooth flight and good seat"
Cons: "One of the stewardesses had a terrible attitude. She was rude to people and rolling her eyes at them. She also seemed to be rude to her fellow co workers."
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Cons: "I had to be in New Orleans at 12:00am so I could arrive home for an important interview on Monday morning.. My trip was cancelled and I had no knowledge of this until my arrival to the airport.. I had to pay an additional 75.00 to go back to Racine then another 75.00 to head back the next morning. When i arrived to New Orleans I was charged an additional 30.00 dollars for parking!"
Pros: "Great boarding at ORD."
Cons: "My seat"
Cons: "The flight was late by 5 hrs due to mechanical problems. The gate crew was confused about what to do and we ended up with several deboardings and boardings. Food was terrible. The entertainment system did not work."
Cons: "8 channels of looped shows and movies. Too long a flight for that...and then have to use my device to watch on the free part of the wifi.so no battery left. For this price? And I booked through Lufthansa but flew United. Bad form."
Pros: "the japanese speaking flight attendant was exellent! she was very observant to passengers needs. i was also pleasantly surprised by the entertainment system."
Cons: "there was a flight delay due to maintenance, which was inconvenient."
Pros: "Nice new plane"
Cons: "2 hour delay due to a name discrepancy on a passenger. Not fair to keep everyone waiting for one person"
Pros: "The vegetable ravioli we had on our flight was top notch and the crew did a great job of making sure everyone was taken care of on the flight"
Cons: "I flew economy, so I knew that I wouldn't be getting a lot of space. But I wasn't prepared for how much less space I would get compared to the other seats on the plane. I was uncomfortable for most of the trip."
Pros: "Very funny and skilled captain. Comfortable seats with lots of leg room"
Cons: "Crabby flight attendant"
Pros: "United offers so many free movies and shows it makes the flight fly by."
Pros: "Glad you didn't give priority to those with other designations like priority plus etc"
Cons: "Plane late leaving Chicago due to no pilot."
Cons: "Long delay for maintenance. Barely made my connection in Munich."
Pros: "Crew was polite and responsive."
Cons: "Flight was extremely delayed because of missing flight crew and/or pilot. Boarding announcements were very hard to follow because of overlapping PA systems at the gate. We sat at the gate for a long time before take off, which was uncomfortable because the seats are cramped for anyone above average height and I could not put my seat back or put my headrest up."
Cons: "I ordered and paid for food that they forgot to serve me. I had to go to the back to ask for my food. When I did they were rude about it. UA has offered a coupon for 50.00 that I can use if I fly with them again-- which would cost about 1000. No thanks, United. I'll fly with China Air."
Pros: "No delays."
Cons: "No complaints."
Pros: "On time arrival, the food, the crew"
Cons: "No power outlet and very old entertainment system. United has introduced a nice wifi-based entertainment system but if you do not have power outlets to keep devices up the system is pretty much useless after one movie or less."
Cons: "Not only did we sit on the plane for over an hour before taking off, but on an over four hour flight I was refused water towards the end. When I asked for more than one glass I was rudely told and I quote, "you know what? No. We have other passengers who may want water." Are you kidding me? I sat down feeling scolded and like I asked for something ridiculous. We landed after 2am and most of the passengers were sleeping and I doubt anyone asked for more water since I didn't see the flight attendant move again. Perhaps she was upset that I interrupted her from reading her paper? Extremely displeased with my experience. I"
Pros: "Free snacks and we arrived 30 mind early"
Pros: "The flight attendants."
Pros: "The last row was really comfortable."
Cons: "The lines set up to let people onto plane were disorganized."
Cons: "The flight was over one hour late departing ORD. We had approximately 15 minutes to make our connection at IAD. While I understand that the delay happened because the copilot was late because of a fender bender, I believe the delay could have been much shorter. Since they had telephone contact with the crew member we could have been boarded before he was on the plane and departed sooner. Also no reasonable explanation was given for the delay other than a crew member was not there."
Pros: "Mechanical problem, changed planes and left 5 hours late. Missed my connection to Taipei. While the airport hotel we were sent to was adequate, it wasted an entire extra day to get there."
Pros: "Can't say I liked anything about this flight or my interaction with United about it."
Cons: "Where do I start - tried not to select a seat until boarding, so I can get a chance at seating up front of the cabin - the online system selected one for me anyway that no one could remove. With 20+ seats open when I left for the airport - in the 20 minutes or so until I got there, they were all taken and I was stuck in a seat in Row 37 in the back of the plane that I didn't even select. The Premier Access line was taking 40 minutes to process and had to be moved to a regular line that took only 10 minutes. Plane was an old 767 with my seat mate overweight and spilling into my seat - since flight was supposedly full , no chance to switch. Flight attendant light wasn't working and had to go to them myself to get headphones that weren't provided. Overall, horrible experience I wouldn't want to relive again."
Cons: "I was informed today that one of my checked bags was picked up by another customer who eventually realized it was not her bag. She brought it back to the airport and refused to turn over the bag until the airport compensated her. (How this happened I have no idea because I stood right by the entrance of the baggage claim and never saw the bag come out). The customer refused to return the bag until the police became involved at which point she agreed to write a note confirmed she did not steal anything. The bag then needs to be sent to me in 2 days and I'll have to verify myself that indeed nothing was taken from the bag. I'm very concerned how this individual came to be in possession of my bag considering, again, I stood right at the entrance of the baggage claim conveyor belt from the time it started to when it ended. As a result, this experience really made me feel frustrated and violated."
Pros: "The boarding process and on time service"
Cons: "Terrible landing and crew in first class wasn't proactive. Pain more attention to his jump seat colleague"
Cons: "They knew we were on our way to the connection. They told us to run, we did. We were not aloud on the plane. Caused 10 hours of flight delays and cancelled flights because they could not wait 2 minutes.... Horrible experience."
Pros: "It's hard to understand why the flight attendants cannot be consistently polite when communicating with customers."
Cons: "Sour attitude of one of the flight attendants. The age of attendants doesn't bother me, just when they are jaded and surly, especially on a transPacific flight."
Cons: "Worst airline ever"
Pros: "The plane was clean. The food and drink selection was fabulous, although we didn’t get any because the flight was short and turbulent but good to know for next time."
Cons: "Wish I could check in online and have boarding pass sent to phone or print out myself."
Cons: "Small table trays & uncomfortable seats. You get what you pay for."
Cons: "This flight was delayed by several hours, so I was concerned that I might miss my connecting flight in Denver. I could have flown through any other city en route to Raleigh, so it was frustrating that Frontier would not do anything for me until I got to Denver, because the risk was extremely high that I would miss the last flight out of Denver. Fortunately, Frontier decided to hold the connecting flight so that people on this flight could make their connection. HOWEVER, I landed a few hours later in CHARLOTTE, NC. Apparently Frontier had not checked my ticket when I boarded the wrong plane. My ticket clearly indicated that I was supposed to be on the flight to Raleigh. From Charlotte, there was an American Airlines flight that I could have transferred to--something that every other airline I've flown has done under these circumstances. But Frontier told me they don't put passengers on other airlines' flights, so I had to wait another couple of hours to catch Frontier's next flight to Raleigh. Throughout the whole process, it was very frustrating because for hours while I waited at LAX, I couldn't find a single Frontier employee. I even had to wait at ticketing when I arrived at the airport, not because of a line but because there was no one from Frontier at the counter. All of this suggests to me that Frontier just doesn't care. They don't care enough to be at the airport in case passengers have problems like this. They don't care enough to avoid missed connections by putting people on different flights. They don't care enough to make sure passengers are getting on the correct flights."
Cons: "Everything was fine other than how cold it was on the plane. The coldness actually woke me up several times because it was so bad."
Pros: "Good price."
Cons: "Baggage claim at CVG was soooooooooo slow. My bag took over an hour to finally arrive at the claim."
Pros: "Crew was great"
Cons: "Seats were awful no room my husband is 6'6 and seats don't recline at all.. We took a red eye and had to try and sleep sitting straight up.. No entertainment not even music"
Cons: "Everything. Never using them again"
Pros: "The crew was professional."
Cons: "The seats are not comfortable so it makes it difficult to sleep. Ours was a red-eye so that was not good."
Cons: "I arrived later than anticipated, flight was delayed and was late for a work meeting"
Pros: "Flight left early, and arrived about 45 mins early, no problems on the flight, friendly staff, excellent price, very happy customer!"
Pros: "Flight landed 15 mins early"
Cons: "Price doesn't include carry on, for $60 I could have got a flight with a better airline that has reclining seats that doesnt nickel and dime you for everything and charges for water. Flight Attendants were indifferent and one male Attendant was out right rude to anyone he spoke to. The only reason I chose this airline as it was a last minute booking and choices were limited."
Pros: "Want a cheap flight? This is it. Be sure to bring your own food/water bottle and to pay for any carry on or checked baggage in advance. Personal items (like backpacks!) are okay. Just be sure to check Frontier's website."
Pros: "No good seats---no good padding--by the end of the flight I wanted out of the plane.Arm rests are a JOKE!!!no more flights on frontier."
Cons: "See above"
Pros: "-cheap flights"
Cons: "-carry on bag fee -extra fees to select fees -flight was delayed twice (interfered with my 2 day plans in a very negative way) -old plane"
Pros: "The initial cost of the ticket."
Cons: "Everything else! The seats suck, the plain was dirty, there are hidden costs, their customer service (twitter)"
Pros: "The plane didn't crash"
Cons: "Nickel and dime everything. Cheap seats"
Cons: "That you can not even cross your legs, or move around if your average size or taller ."
Pros: "Cheap ticket."
Cons: "You make up for cheap ticket by having to pay for everything else.. including water! Seats are incredibly uncomfortable and squished. Where did the head rests go? This is a good deal if you are just flying somewhere for a day with no luggage or carryon and don't plan on sleeping."
Pros: "On time"
Cons: "No leg room, seats don't recline, arm rest do not completely move up, you have to pay extra for everything except for water."
Pros: "I loved the non-stop to Orlando from LAX for me traveling with my 88 year old mom."
Pros: "A mediocre experience that charged me for every interaction with the airline, including a can of club soda. An obnoxious business model."
Pros: "Biggest negative? Charged me 30 dollars to check my luggage, tossed it around so much that a bottle of scotch broke all over the contents, leaving me nothing to give as gift and nothing to wear . When I asked the representative at the airport what she could do about it, she said, "oh those things happen. " Not planning to go with Frontier again."
Pros: "Not much"
Cons: "Felt it was like 90 degrees the whole flight. Could've paid the same amount after baggage for a much nicer flight. Stay away from frontier."
Cons: "Charged me 60 dollars per carry on so I had to leave one of bags in the airport. Didn't exactly advertise that to us because we would have changed or canceled my flight, which is another way of saying that Frontier mislead us into buying their flight. Never flying frontier again."
Pros: "The crew was amazing, left on time, smooth landing"
Cons: "Had to pay for the bag, no food was served."
Pros: "Great fare.awesome staff.had to wait to load bags.but will fly again"
Cons: "That they did not have enough people to process all the flights " we didn't expect all of you to show up" Allowed four other flights to cut in line to make their flight but when it came to new Orleans had 100 of us not board. 4 hours later, 5 lines and lying to us about the plane turning around They Told us the next flight was 4 days later... not even connections options. At first they did not want to give us refunds either until they called security on one irate small blonde lady and security, afraid of a riot I think, told the airline they needed to resolve the issue."
Pros: "The horror started in LA standing for over an hour before a ticket employee came to check us in and take our bags. To my surprise she was the same person checking our tickets as we got unto the plane. In addition, the seats on the plane do not recline and they serve expensive junk food boxes and drinks. Nothing nutritional on their food menu."
Cons: "I did not like the rude service i was given... the flight attendees were extremely rude and one of them forgot to give me back my credit card and he couldn't find it initially."
Pros: "Plane was delayed till the next morning... It was terrible"
Pros: "Great service"
Pros: "On time bag claim fast comfortable seat for short flight"
Cons: "Baggage drop off line at 5am ridiculous"
Cons: "$13-35 extra, on top of ticket, for aisle/window seats. And, you don't know about it until you've already bought ticket. $40 per carry-on, not checked, $40 for something in overhead bin. Extra charges make it as costly as other airlines. Hated the surprise charges. $60 for carry on if you don't pay in advance"
Cons: "Had to sit on the runway for almost 2 hrs because the gate was not clear. Had to wait for almost an extra hour for checked bags at baggage claim."
Pros: "We never made it to New Orleans because there was an unbelievable number of people trying to check in and the usual number of people checking in to the point that the check in line was over 2 hours long. This is completely unacceptable that Frontier wouldn't be staffed enough to meet the needs of the people who are paying for flights."
Cons: "We never made it to New Orleans because there was an unbelievable number of people trying to check in and the usual number of people checking in to the point that the check in line was over 2 hours long. This is completely unacceptable that Frontier wouldn't be staffed enough to meet the needs of the people who are paying for flights."
Cons: "Crazy expensive carry on fees!! Terrible hard plastic seats that do not recline. Broken overhead light. Never flying frontier again!!!"
Cons: "Flight was delayed three hours with no compensation for time. It would've been nice to receive a voucher for dinner considering time. Also, attempting to sleep on a flight is always difficult but turning on the lights to serve beverages was a bit much. Dim lighting would be a better option."
Cons: "So many added extra fees. Hard seats that don't recline. No food on plane."
Pros: "Nice seats"
Cons: "It's silly to pay so much for a carry on, but the flight was so cheap."
Cons: ""Upgraded" to the most uncomfortable seat I've ever flown in. Expensive checked and carry on. Flight attendants were all extremely rude and unprofessional - spent the entire flight ignoring the passengers and clustered at the front of the plane complaining about coworkers. The flight attendants were doing much of their work by flashlight - seemed very substandard. No welcome. No goodbyes. It was clear that they had disdain for the clients. No food or beverage service. Will never consider Frontier again."
Pros: "Staff was nice"
Cons: "Charging for soda and carry-ons, I'm surprised you guys are still in business. I will avoid Frontier like the plague."
Pros: "The seats were of newer material."
Cons: "Newer but very hard seats. I'm 6'2" and the seats didn't recline and my knees were hitting the seat in front of me...a lot. On a red eye flight, this was torturous. The seat backs did not go high enough for my head either. The flight was delayed 40 minutes as well."
Cons: "Sent everyone to the wrong baggage claim and then told us the right one over the PA system and we turn around and all the bags had been sitting there unattended without anyone's notice and in complete chaos."
Cons: "I say the exact same "I should have just flown delta" story EVERY TIME I go with a cheap airline. Flight was delayed from 5pm to 6pm, then to 11:30pm, then 1:30am. So I had to buy a stupid expensive last minute ticket on Delta (Frontier doesn't work with other airlines, to rebook flights or even find your luggage) then drive two hours from the airport to see my family for the holidays.. Then take a 2 hour trip back to the airport the next day to pick up my luggage, which Frontier wouldn't deliver to me because I "voluntarily separated" from them. I suppose that's technically true, but I think there's an argument there that Frontier's complete lack of competency forced to me do it."
Cons: "Always delay"
Cons: "Frontier cancels my flight due to weather and told me they couldn't get me home until 12/19. I had to purchase another last minute ticket from another airline, find another hotel and it was all extremely costly. Terrible customer service and no one seemed to care that I was stuck in la with no way home. Ironically enough- the next flight out with frontier was nearly on time and delivered passengers back to Denver only a couple of hours after me."
Cons: "They no longer have anything in this airline that makes them great. They charge for you bag, carry-on and even your seat. I thought that I was getting a great deal initially and ended up feeling ripped off...Return flight had a 2 hour delay for mechanical issues. I left for the airport at 5:30 in LA and didn't get back to Denver until 3PM... not happy and will not fly Frontier again."
Pros: "I knew of the baggage policies so check in was easy and smooth. Other people seemed to have trouble with it so maybe baggage policies should be more advertised. Overall, great and comfortable experience for me."
Cons: "They didn't have paperwork done and we were sitting on the runway for over an hour waiting."
Pros: "Easy check-in, boarding and departure on time. Even got early to the destination."
Pros: "Great crew!"
Cons: "After boarding the plane we sat and waited for an hour for the pilot to arrive. Very disappointing."
Cons: "They cancelled our flight home I ended up having to book another airline and fly to another city to get back home. Had a baby with me and we ended up at the airport for 16 hours 9am got home at 1am. Both ended up with a cold probably from being exhausted in the airport."
Cons: "Gate suddenly changed noted destination without an announcement. Turns out there was no gate change, just a mistake, but it was not handled well. The pilot announced we were in the incorrect city upon landing as well."
Pros: "I've got a lot of travel bags. None are the "personal" size you demand. The bag I used, was actually overall smaller than required, though one dimension was 1 inch to wide to fit in the box. The Gate Attendant said it was no problem. My concern is what the next Attendant say? Your baggage prices are too high!"
Cons: "The price for the trip in the large front seats! I'm a big guy."
Cons: "Was late to check in by less than 1 minute and they cancelled my flight even when the plane was 20 minutes late.... They are thieves!!!!"
Pros: "On time"
Cons: "Hard molded plastic seats."
Pros: "My gate changed and no one told me about it"
Pros: "I arrived safely and on time. Smooth flight."
Cons: "Being nickled and dimed. Not worth it. I'll never fly Spirit again. Not even a free cup of water??? I paid enough for another plane ticket just trying to get on the flight. Also, I didn't have a printer for my boarding pass on the way home, so I tried to have an email one....welllllll they don't work on Android phones! So I had to get a ride to Staples to print it out or it would have been another $10. I was not happy."
Pros: "The seat was better then the flight I had last week"
Cons: "Flight was delayed"
Pros: "The flight was not delayed, in fact it left early! Fast boarding."
Cons: "The seats were uncomfortable. It was a clear day without many clouds, but somehow the pilots on both of my flights weren't able to hold the planes steady during the takeoffs, climbing to altitude, and approaches for landings. The planes were wobbling a lot---like they were no longer on smooth automatic pilot."
Pros: "we left acy late and I was sure I missed my connecting flight but they waited for me . I was the only passenger that was late."
Pros: "enjoy my flight"
Pros: "Everything was on time,and flowed better and faster this time"
Cons: "My adjustable head rest was broken so it would not stay up where I put it. It kept falling down. And it did not move high enough. The fully upright position because especially uncomfortable because of this."
Cons: "$100 R/T checked bag surcharge. No comp. snacks or beverage. Cramped uncomfortable seating. Inappropriate sale and hard promotion of Spirit credit card on both flights."
Pros: "Safe flight"
Cons: "More than an hour DELAYED!!! Then we had to pay $65 more to carry on a small bag. That's ridiculous absolutely ridiculous"
Pros: "I liked that the plane didn't crash and I boarded quickly."
Cons: "I didn't like that the seats were so close together. It was so uncomfortable not being able to move my knees forward or bend over to reach my back and I'm only 5'7". Basically it comes down to being crammed in someplace for however long and being in pain afterward. The baggage fees are terrible too. I realize that it's bare bones and everyone pays but it was just too much."
Pros: "I liked nothing at all, The worst experience in my life, the staff the work for spirit out of Atlanta (Paul) was so rude, we missed Our flight on 2/12/2017 Due to him verbally announcing plane ready to departure. Told me and 3 other Ladies that it was nothing he can do for us, Same thing happen to another round man, and he politely accommodated him with a hotel stay right in the front of Us"
Cons: "The ticket appears nice and cheap. but it isnt. they charge you 55 dollars for a checked bag, another 55 dollars for a CARRY ON bag, AND their weight limit is 40 LBS instead of 50LBS, so if you have a normal checked bag it's actually going to be almost 100 dollars. If they could have I am sure they would have charged me 25 dollars for a seat-belt and charged me 10 dollars for using the airplanes bathroom. They are the epitome of money grubbing cheapskates. this is not to mention the seats being at least 4 inches closer together than any other plane I have ever been on. crammed in their like sardines. Spirit airlines is a complete pile of $hit and I will never be flying with them again."
Pros: "employees were courteous and exlemplary"
Cons: "not being told when I booked the flight that everything else was going to be extra. underhanded and dirty. will never fly again. why can't you be upfront with people"
Cons: "Regular traveler out of Atlanta. Purchased one way ticket to New Orleans. Unable to check in (24 hours in advance, same day, etc.) from phone or computer. Unable to check in at Kisl at airport. Taken by agent to try kiosk again - unsuccessfully. When finally taken to in person agent, unable to print boarding pass because flight now leaving too soon! No refund - NO KIDDING! Took every initiative and step possible and completely lost the trip and all ticket cost! WTF??!!"
Cons: "Every thing was a mess. They cancelled the flight. Didn't want to answer any question. Made everyone go bk all the way to the front ticketing and I had to go Thur tsa 3 damn times. Then they took my money for my baggage and still haven't received my money back. Once we made it to the front to rebook they told me I would have to wait until the next day."
Cons: "As noted above, my first flight was cancelled and Spirit was unable to get me to Atlanta for my second flight."
Pros: "Cheap flight,but you get what you pay for!"
Cons: "Charge for purse with small bag that fit under the seat.not even able to get water without charge...stranded in Atlanta airport for 12hrs...after flight was cancelled at last minute..."
Pros: "I like the low fare."
Cons: "Boarding needs massive improvement; luggage fees are outrageous; if you can put everything in a backpack then it's worth it."
Cons: "Cost for baggage is too high"
Cons: "$55 to carry a bag onto the plane? A low fare followed by a $55 carry-on is classic bait-and-switch. I guess you pay a $5 fee to skip baggage claim, because it is "only" $50 to check a bag. And when I checked in, I said to the Spirit rep at the machine that my boarding pass did not have the TSA Pre mark. Oh, she said, go to the counter and have it added. Great confusion ensued until someone rather sheepishly said, "Um, we don't participate in TSA Pre at this time." Never again!"
Pros: "All of the staff was very stylish. I liked that the flight was cheap"
Cons: "Could not check my bags anywhere except the gate, and it cost more than the flight did, they would not accept cash from me to check my bags until a man had a hissy fit. I wasn't allowed to actually check my heavy bag, was made to carry it on, which was over whelming and hurt my back, really annoying and stressful. Felt ignored because I was a woman. Felt annoyed that they gave me a hard time about paying them cash. No where on the website does it say credit cards only. Also the seats were small and did not recline. On my return trip they changed the gate 2 mins before boarding and I had to run to catch the flight. I would not recommend."
Pros: "Cheap flight"
Cons: "The plane was late and boarded late"
Pros: "Flight attendants very caring"
Cons: "had to pay fee for carry on bag, diverted to detroit"
Cons: "Everything was good"
Pros: "Liked the rate and the fact that we got to New Orleans a few minutes early."
Cons: "I did not like the lift off. It probably was not the pilots fault but it felt like they were fighting over the controls. Plane went left to right then left to right again on the take off. This was very scary for quit a few passengers."
Pros: "The price of the flight was amazing! The plane was clean and appeared to be fairly new (wasn't expecting that)! All the crew was nice and check in/boarding was excellent and so fast!"
Cons: "I did pay for priority seating and ended up with a middle seat which was so uncomfortable! The lady next to me ended up moving since it wasn't a completely sold out flight to give our row a little more room! Didn't realize everything has a cost but your seat! But I guess that's why the prices are cheap!"
Pros: "Comfort of seats and cleanliness"
Cons: "No WiFi"
Pros: "The boarding was quick."
Cons: "Checking my luggage doubled my fare"
Pros: "The flight was short, making the experience bearable."
Cons: "Very small. Aisles were wider than a normal plane, and seats smaller. Very uncomfortable. I'm a very small person, and I can't imagine how uncomfortable others were. Flight attendants were not impolite, but not welcoming. I definitely got the impression they hated their jobs and dealing with people (which is pretty much their job...). I'm normally a pretty frugal person, but in the future I will not have a problem paying more for a ticket on another airline."
Cons: "I have traveled around the world as an auditor. I am no rookie to the game. I laughed when they informed me my carry on was $54 since my flight was purchased for $45 (one way to New Orleans). I was in the boarding area 1 hour prior to loading (Not fully paying attention). I was standing 30 feet from the gate 20 minutes before boarding time (paying full attention) and did not realize they had already loaded the plane. They said they called my name 3 times which means I couldn't /didn't hear them. My bags left without me. I ended up buying a ticket on delta because I had to link up with my family for a reunion. This was one of the most memorable crappy experiences of my adult life."
Cons: "The manager did not help me at all. He was very rude"
Pros: "Comfortable seating and easy boarding Pricing was reasonable"
Cons: "Pricing for regular size carryon luggage- excessive My bag was extra small but height was to tall , REALLY, most people would think the smallest piece in a luggage set is a carryon?! And the flight was not even full Flexible return flight"
Pros: "I liked everything. It was an amazing experience from check in to boarding to getting off the plane."
Cons: "$55 to check a bag or to carry it on."
Pros: "Boarding was ok"
Cons: "Extra charges for everything, not even a free soft drink. There was a lady with 2 kids sitting directly behind us that talked the whole flight from Atlanta to New Orleans. It was rough."
Cons: "Waiting for my bags"
Pros: "Quick boarding. Clean aircraft"
Cons: "Cost to check bag. My small bag cost $ 52.00 X 2. If customer buys a roundtrip ticket there should be a discount to check that bag on the return flight."
Pros: "They boarded the flight early and not late. No delays in flight."
Pros: "Unable to check in online. Still unable to check in for return flight. Unable to complete transaction for luggage on line. Unable to check in at kiosk at airport. Finally checked in with agent. When got to gate ticket didn't scan."