Super delayed causing us to miss our connecting flights.
Flight attendants not enforcing mask on some younger passengers
Pros: "Flight crew very friendly"
Cons: "Can’t think of anything"
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Pros: "leaving on time"
Cons: "provide a snack"
Cons: "Crew could have been nicer and everything could have been on time"
Cons: "Flight was 2 hours late, and forced a full on sprint to get to a very distant gate in Philly for layover"
Cons: "Flight status"
Pros: "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
Cons: "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Pros: "Not much to like. When do we get bicycle seats that require us to pedal the airplane?"
Cons: "Baggage showed up on the wrong carousel. Baggage staff very rude. Manager was perfect but no way to update the display when things get screwed up. I think they can afford more staff. Bags delivered the next day while some folks had to wait two days."
Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."
Pros: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Cons: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
Cons: "Rude and disrespectful"
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "Nothing spectacular when sitting in economy."
Cons: "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."
Pros: "Everyone was nice"
Cons: "No gluten free snacks. Flight was late"
Pros: "IFE very good"
Cons: "No legroom"
Cons: "AA did not wait for us. Just closed the gate after we showed the boarding passes. Unbelievable. They did not reallocated in later flight, only standby. Finally got a connection 6h later. NBaggage was damaged at arrival in DCA. Could it be any worse"
Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"
Pros: "Smooth ride and free wine"
Cons: "Not much leg room, seats are narrow."
Cons: "No screens in each seat."
Pros: "I am happy to have made it to my final destination."
Cons: "This was a disappointing experience to say the very least. The boarding process in Quito was chaotic to say the least. The AA staff did not make an effort to maintain any kind of order. My husband and I are both enrolled in the AA frequent flyer program and had at least 6 people cut in front of us while on-line. When we finally approached the AA representative, Dayana Gómez, She was rude and not helpful. Our seats on the UIO-Dallas flight did not even recline. We sat completely upright for the duration of the 6 hour overnight night flight into Dallas."
Cons: "Too tight, seat was uncomfortable, food was bland"
Cons: "Terrible airline. Will not fly them again."
Cons: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Pros: "clean and newer airplane"
Pros: "Everyone operated fast and professional"
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "Japan Team excellent in customer service"
Cons: "AA flight crew very poor and not helpful, I saw one of the flight crew almost fight with a customer over a baby crib. As per my experience I had a nice travel suit that I took off and flught attendant did not offer help. I have to store on floor."
Pros: "Arrived safely and captain had good communication."
Cons: "Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us. Tray table in 11F was broken. Catering delayed the flight, and never showed."
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "On time. Quick boarding."
Pros: "AA provided free headphones, free movies, music, and such."
Cons: "$8 for cheap wine?! Disgusting."
Pros: "Upon leaving Raleigh, N.C. Our plane was carrying a fallen soldier and a marine who accompanied him . They announced this and gave the other passengers the opportunity to walk to an area to watch the very solemn ceremony. It was all done with respect and handled timely. The flight still left as scheduled and arrived on time. Not that this was the most important part. Even if it had caused me to miss my connecting flight, the ceremony for the fallen hero was more important."
Cons: "Due to the delay which caused us to miss our connection we had to get a hotel, which we had to pay for. It also caused me to miss work the following day."
Pros: "Captain was like a tour guide, gave us info about what we were flying over and kept us super up to date on all info."
Cons: "Seat in front distance. Granted I'm over 6 feet tall but sucks to have to pay $50 just to be slightly comfortable. Then in the aisle getting bumped all the time with people going by. Got rammed by the flight attendant cart, wasn't very fun. Left a nice bruise on my shin."
Pros: "Missed this flight"
Cons: "Had to fly to Seattle then to Redmond. American Airlines staff on the ground were condescending and almost rude."
Pros: "Staff was pleasant"
Cons: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"
Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."
Pros: "Professional attitude of the crew"
Cons: "Seats weren't comfy, plus no entertainment and Wi-Fi."
I appreciated the service and going above and beyond to help me get on an earlier flight.
It was on time and even early on both arrivals. There wasn’t food served which is why there was no rating. I wasn’t a fan of United but decided to try again and was very much impressed.
Cons: "Delay that caused us missing the connecting flight."
Pros: "Crew was very nice and the flight was fast and smooth."
Cons: "The plane seemed exceptionally old. There were zero audio/visual amenities and the bathroom door had to be held shut by the flight attendant because it was broken."
Cons: "Flight was delayed by 3 hours, but not United's fault. Also the snack selection not great. They did play movies on back of headrests, but we had no volume and no where to plug in headsets that I could see. So basically had to watch a movie with no sound."
Pros: "Great crews"
Cons: "Not sure"
Pros: "I eventually got where I was going"
Cons: "Everything? Every single flight was canceled or delayed with really weak excuses. Really shameful customer service too."
Cons: "Delayed for no reason"
Pros: "On time. Flight attendant was exceptional."
Pros: "Everything went like clockwork"
Pros: "One of the crew members was excellent, kinder than most. My bag made it on the flight in spite of the delay and very tight connection."
Cons: "No plugs in regular economy class makes it hard to use the United app for entertainment."
Pros: "Free movies/TV"
Cons: "A pancake sized hole was burned into my luggage destroying my clothing, toiletries and computer. United Airlines Baggage Services has directed me to purchase replacements for the items destroyed and submit receipts. However, they are maintaining they will NOT replace my laptop which was destroyed. It will cost over $1000 to replace the laptop alone."
Cons: "No flight"
Cons: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Cons: "Haven’t taken it yet. It’s 2:00 a.m. and I’m waiting for the next available flight at 8 a.m."
Pros: "So much more room, was in a older plain could tell the difference, back when comfort was more important then money."
Cons: "Flight Attendant would just barge through without any notice even if not in the isle still would bump into you"
Pros: "The flight was excellent"
Cons: "One of the flight attendants was CRAAAAABY!!"
Pros: "Gate attendant helped reseat my 2yo so that he wasn't across the aisle from me. Enjoyed the comped food in the Economy Plus seats."
Pros: "Rebooked flight was very good. Comfortable but one suit case Didn't transfer. It was promptly deliver the next morning. High marks for that. Last leg was Alaska airlines. Free wine was nice and egress from front and back of plane. Very smart."
Cons: "Lost suitcase...more waiting and rescheduling at airport."
Pros: "Comfortable seats for economy"
Cons: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
Cons: "The upgrade to economy plus did not provide me with the better traveling accommodation/experience . The row 20 seats are narrow and very uncomfortable for two typical American males, not sure why airline charged me extra. I had to sit sideways during my entire trip from Munich to Chicago. Experienced 9 very uncomfortable hours. In all honesty, I think row 42 seats provide better traveling comfort."
Pros: "I love THe. cak airport. ANd I am flying United again tomorrow"
Cons: "My carry on. Didn't fit. Had to check it after I boarded. Front desk said it was good. I bought it For THaT purpose.. The retailer advertises it as tsa approved carry oOn?"
Pros: "Crew was very friendly."
Cons: "No leg room."
Cons: "Too damn small of plane, cramped in and treated like cattle, not valued customers"
Pros: "The boarding process was smooth"
Cons: "I paid for even more space and my seat didnt even recline"
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Pros: "On time, safe, good landing, friendly crew."
Cons: "Stingy on drinks. No food. No on board entertainment."
Cons: "Long delay in San Francisco"
Pros: "Pilot and plane crew seemed good"
Cons: "Takeoff scheduled for 7:45pm, didn't happen until after midnight. Only one agent provided at airline counter to help so stood in line for a very very long time."
Pros: "No wi fi for this flight, I get it that it's a small plane on a short journey but I really miss it when it is not there. My food assessment is just based on the free snacks as I didn't buy any food but the classic peanuts would be better than the snack mix provided. The crew I feel for as they, I am sure, felt the stress of the flight being late to get in (and thus causing the other flights of that particular plane to be behind). The free sandwiches offered by SFO as an apology were a good thought but no substitute for timely delivery. Not a nock on SFO just an unfortunate circumstance."
Cons: "Same.as above."
Pros: "On time, smooth ride and fantastic landing in a small plane."
Cons: "There is apparently nothing between the floor and the outside of the plane because it was very cold upon entering the plane and it got considerably colder on the route. The cabin temperature was fine but the floor was freezing on both outbound from Bend and inbound."
Pros: "Same as above."
Cons: "That I missed flight due to LH bus connection"
Pros: "crew was friendly and wonderful - pilots were great."
Cons: "they over-sold my flight and i find that absolutely unacceptable. I know (or i hope) this has nothing to do with Kayak, but it almost completely ruined my trip home to visit my sick father. This industry needs to stop this immediately. It happens far too often, and I know it's no accident."
Pros: "The struf waffles"
Cons: "Every thing went well"
Pros: "From Akron to Cleveland it was a great trip"
Cons: "Plane was delayed due to fuel issue. Missed connecting flight and was put in economy when I paid for first class."
Pros: "Glad they waited for me."
Pros: "That it was a short flight"
Cons: "Yet another delay. It took me a total of over 30 to FLY across country with United. I could have driven in that amount of time."
Pros: "Check-staff was very gracious."
Pros: "Flight attendant and pilot were great, smooth flight."
Cons: "Despite pre-checking in for my return flight I wasn't given an actual seat assignment until I was at the boarding gate. I has previously asked two United employees for assistance with my seat assignment (one of whom was customer service, go figure) and it took a third request from a different gate agent to actual get a seat assigned."
Cons: "It was FREEZING which made it impossible to sleep despite being exhausted from the extreme flight delays. Two issues (one was maintenance, the other was a passenger not feeling well) caused delays up to about 90 min!"
Cons: "The service was good, and the food tasty, but not very much. Also, the guy next to me couldn't sit still, but that is not the fault of the airline."
Pros: "Employees were very nice Very easy to board/check in"
Pros: "Attendant was attentive to her job."
Cons: "The aircraft is uncomfortable."
Pros: "We loved the stewardess her name was Treasure and she sure was"