7.9 GoodSep 17 2021
When I called to upgrade to a full size car, the associate was extremely pleasant and professional, when we picked up our reservation in Redmond, the associate told us there were only two vehicles available, a tiny Nissan or a a dodge suv. I’m just glad that we were t stuck with the Nissan!
10.0 ExcellentAug 7 2021
Excellent customer service!
2.0 MediocreJul 7 2021
The car was greatNo one was at the location when I arrived (despite having a reservation) and I had to sit in a 95-degree parking lot for an hour.
4.0 OkayMay 22 2021
Drop off super easy because it’s such a small airportFirst, it was MY mistake by reserving a car at the OFF AIRPOT enterprise. The ON AIRPORT enterprise clerk was no help at all. Wouldnt call the offsite spot for us, wouldnt help us get a ride (Redmond has no shuttles) to the offsite location, looked at his cell phone while we talked to him instead of looking at us (and didnt even pretend) to care. Crummy attitude. If I were his boss I’d fire him.
10.0 ExcellentApr 27 2021
Very friendly staff. Easy pick up and drop off
10.0 ExcellentJun 2 2020
Complementary upgrade was great!
10.0 ExcellentMay 29 2020
Super friendly staff at Redmond.No Covid 19
10.0 ExcellentFeb 5 2020
staff was excellent and accommodating
10.0 ExcellentFeb 5 2017
Great service.Wes flexible and generous to make sure I got the right car at the right price.
5.6 OkayNov 14 2016
Great customer service. Car not cleaned before renThe customer service, ease of pickup and drop off was excellent. Very happy with the transactions! No hard upselling and we were in and out within 5 minutes. Small airport and no wait time in line to pick up. Drop off was during early hours and we only needed to park the car and put the keys into a drop box. VERY HAPPY with ease of renting/customerservice/ease of drop off.Car had not been cleaned at all before our renting it. Dash had soda spill and was sticky. Seats were marked up and had crumbs all over the back seats. Inside window was so dirty, we at first ran the defrost because it was just fogging up. Outside was dusty. Sonata didn't have fabulous pickup and at the seats weren't terribly comfortable. This doesn't reflect on Enterprise, just the actual make/model of the car.