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Too much turbulence

The ease of boarding

Seats sucked All staff seemed to hate their job Blasted the lights mid flight (night flight) Staff were not personable Less room compared to other flights

Left on time, landed early, smooth landing...

Had a 3 hours delay.

clean plane and nice staffing

I am 6' tall and the seating is the worst...narrow seats and awful legroom. more than a two hour flight I would never do this airline

Flight crew was nice

They show u this low rate and stick it to you at every turn I dread flying spirt

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Smooth flight

Not enough room.

The only plus side to Spirit is the price if you have no bags to check or carry on.

It was a rollarcoaster of an experience! The communication was awful, from the crew to the passengers and even amongst themselves. We were lied to (for the sake of peace) and told many different things, from slight delay, to big delay, to leaving now, to cancelled, to can't fit everyone on our flights tomorrow and there are no hotels, to we may rebook this flight for tomorrow, to we are reimbursing, to we figured everything out, let's go now. We had to be rechecked in, new tickets issued, then sat on the plane for an hour as baggage had been taken off the plane, taken out of the security area to the other side of the airport-lastly, we were told luggage would come the day after, then after landing we were told we wouldn't get our luggage for two more days. It was incredible how poorly everything was handled. Aside from that, we know it is a discount airline, no frills. But the seats not being able to tip back had a HUGE impact on those of us flying for the first time. For late night or long flights, Spirit isn't ideal for comfort and ability to sleep. Otherwise, everything was fine :) Honestly, I won't fly Spirit again if I can help it. Granted I don't know if the crew member was sick, got in a fight or had some other sort of delinquecy, but wow... the lack of viable options and the announcements being made, changing of plans, etc. was unlike anything any other airline would tolerate.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.