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Pros: "Newer plane with slightly more room"

Pros: "Everything"

Cons: "Nothing it was very nice"

Cons: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."

Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."

Pros: "Nothing"
Cons: "Boarding process"

Cons: "On time and a little early"

Pros: "Everything was seamless."

Cons: "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."

Cons: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."

Pros: "Tight seats"
Cons: "More accurate notifications of flights"

Cons: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"

Pros: "First class travel on express jets."
Cons: "First class travel is limited to bigger seat and snacks. I think hot towellete could be very nice."

Pros: "Direct flight and good personal service provided by crew."
Cons: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."

Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."

Pros: "great trip"

Pros: "The crew was amazing"
Cons: "allow us to choose seats without financial restriction"

Pros: "Customer service"

Pros: "Staff were friendly and efficient"
Cons: "No snacks because of short trip, so can’t rate properly."

Cons: "small plane"

Cons: "my flight kept being pushed back no one said anything my email alerts was quicker"

Pros: "Attentive and caring flight crew. Speedy and efficient boarding."
Cons: "Food was not that great. Entertainment Monitor kept freezing which was a bit annoying."

Cons: "This was a connecting flight, and I arrived at the gate from American Airlines flight 2656 in plenty of time to make the connection. However 15 minutes after arriving at my designated gate it was announced that American Airline flight 4874 would be delayed for 15 minutes for maintenance, which was fine, I want the plane I am flying in to be in perfect working order. So the departure time went from 2:32 to 3:00, then it went from 3:00 to 4:01. Next, it was announced that there had been a gate change. Once we all arrived and the passengers had deplaned and it was announced we could board it was closing in on 4:30. Now once we were on the plane we sat for one and a half hours with no food or water. Finally, they announced that the flight attendant would be coming around with water which was poured from bottles into cups and cookies or pretzels, what, did the plane crash on a deserted island and I not know it? After more sitting, we finally took off, I arrived at my destination 4 hours later than planned. I think this could have been handled more efficiently, and with more aplomb than the standard "we apologize", that does nothing for me and my trip went from 1 hour to 4 with me finally arriving at the Roanoke airport at 6:45."

Cons: "Flight delayed 3 hrs!!!!"

Cons: "Very small plane, economy seats only."

Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."

Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."

Pros: "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
Cons: "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."

Cons: "did not get my requested wheel chair service."

Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."

Pros: "Boarding on time and arrived to my destination on time."
Cons: "no comment"

Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."

Pros: "Said it all above"
Cons: "Said it all above"

Cons: "this flight was delayed going both directions."

Pros: "Nice crew"
Cons: "Delayed departure; plane too hot to board on time after it arrived; delayed at Akron"

Cons: "Cramped on flight after coming 1st class from Seattle."

Pros: "Flight from CLT to CDG was excellent surprising amount of room in economy, modern plane with usb power and good IFE. Service was excellent but plane was only half full."
Cons: "Flight from CDG to ORD was awful. Dated 767 that American Airlines should be embarrassed by. No Wifi, IFE was a few screens suspended from above, overhead compartments couldn't fit standard size roller board bag, which makes no sense."

Cons: "There was an announcement made after takeoff that due to "turbulence" no hot beverages would be served. That is just unbelievable! I spent a good amount on a ticket and you mean to tell me that you won't serve coffee due to turbulence?? Turbulence is staple of every flight. What an excuse!!! American Airlines stinks! No tvs on any of the flights too."

Cons: "Ct for. R"

Cons: "They rebooked my flight to one with an overnight layover and informed me via email with no explanation. I rerebooked it myself to one which left the next morning and arrived sooner than their rebooking."

Pros: "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
Cons: "I really couldn't rate the food or entertainment because there wasn't any."

Pros: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."

Cons: "Flight attendants partying with a row of passengers for over an hour. Southern bonding"

Pros: "The crew kept us informed as to why we didn''t leave the gate on time; they served beverages and snacks in an efficient manner. Once we got to Dallas we were early, he made up time in the air and the captain informed us that the gate was not ready to receive the plane. We waited about 15 minutes and then we got to the gate."

Cons: "It's getting progressively pricier with all kinds of added fees and the seats and spaces smaller. It's rediculous..."

Cons: "I have no made it to New York yet."

Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."

Cons: "No Wi-Fi"

Pros: "why change anything when all was excellent. leave excellent alone"

Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."

Cons: "Flight attendant was not helpful with large package"

Cons: "Flight was cancelled"

Pros: "Timely and comfortable"
Cons: "The prices of tickets"

Pros: "Smooth and easy flight."

Cons: "Nothing, overall great experience"

Pros: "Slept the entire flight"
Cons: "The plane was smaller so there wasn't a lot of space"

Cons: "Need power outlets at seats."

Pros: "Nothing"
Cons: "Missed flight"

Cons: "Baggage took forever. . Caused a lot of confusion if at right claim carousel. Over 30min & counting...."

Cons: "Flight late for 2 hours and poor assistance"

Pros: "Quick and uneventful flight."
Cons: "My reading light didn't work."

Cons: "Flight delayed appropriately due to weather but staff at United gave out misinformation and apparently not able to keep apace with information some of us passengers finally accessed online from United. The Asheville airport is small and the only restaurant closed - so for 4 hours we were left with no certainty, no food, and incorrect answers. Perhaps it is because airport is small, or the particular staff people were unable to focus. Flight itself was great."

Pros: "The seating was comfortable. On the Chicago keg I was seated in the middle and was not stuck with people who were too big for the seat. I noticed there was an overweight person in first class. Does United have strict policies on size?"
Cons: "Just the fourth seating group had trouble finding a place for my roller board carry on."

Cons: "Late"

Pros: "Cheap price"
Cons: "none"

Pros: "On time"
Cons: "Paid entertainment"

Cons: "The flight had delayed almost 3 hours"

Pros: "Flight crew did everything to make sure you were comfortable.on both legs of my flight, I think United airlines is doing a decent job. I had no issues or delays"
Cons: "The seats are just to close together"

Cons: "Our flight was canceled and they did not notify us"

Pros: "Nothing"
Cons: "That i sat grounded for an extra 45min over Fuel discrepancy."

Pros: "The crew was ok"
Cons: "The plane was delayed for hours no pilot who is that possible they board us and then make a announcement that we are delayed for another 130 ridiculous never had a problem with jet blue extremely dissapointed"

Pros: "Delayed to Albany 2 hrs, no compensation, not even a beer!"

Pros: "The seats were soft. The convenience of flying out of Asheville was great."
Cons: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."

Cons: "We arrived at the Newark Airport 3 hours before our flight, arrived at our gate, as designated, 45 minutes before boarding. Nowhere around the gate, on any monitors, did we see our flight number posted. Three airline attendants, at three different desks, at our gate were all talking at the same time announcing flights. I heard our flight # announced once. My husband asked one of the attendants about our flight and they said it was delayed an hour. That was BS. We nearly missed our flight because it was boarding at that time."

Pros: "I liked kayak, recommended by a friend and my new booking application. Thank you."

Pros: "FREE TV on the plane....all planes should have it."

Cons: "I didn't arrange for travel or fly this flight. My email was entered by someone else by mistake."

Pros: "Boarding procedure and crew were excellent!"

Cons: "Plane was small and cramped. So small you could not get a carry - on in the overhead bin. Also I did not receive an electronic scan to get on the plane. Wasn't I supposed to get one ?"

Pros: "N/A"
Cons: "I had 2 minutes left to board, and they wouldn't let me. Instead they closed the door. But United was get me a ticket home. Unlike LH..."

Pros: "Plane was 1/2 full; almost all tourists. Clean and ahead of schedule"
Cons: "Snacks are really weak - and I paid for them!"

Pros: "Everything was on time, crew was friendly."

Pros: "Efficient and friendly"
Cons: "No complaints"

Cons: "In order to upgrade to economy plus or first class, it would have cost more than my round trip flight. Flight left late and arrived late."

Cons: "Flight delayed and sat on tarmac. For 1/2 hour"

Cons: "We boarded the plane when the crew knew of a 4 hour weather delay. As soon as the last person boarded we were told to disembark. The time kept getting updated in 30 minute intervals, but the desk staff said we wouldn't be flying for the entire 4 hours. We were again told to board the plane and we would be leaving early, but no we just waited on the tarmac for an hour until the original 4 hour delay. Just give it to folks straight. Everyone was frustrated due to the run around."

Pros: "The gate person was rude gave me a boarding pass to somewhere else under someone else's name and then told me she couldn't help me."

Pros: "I missed my flight with Alligent due to an overturned tractor trailer and they couldn't do anything to help me (I'll never fly with them again) and I had to book a last minute flight with United, very easy just pricy due to last minute. Thanks!"

Pros: "No wifi on plane, unable to use the United app."

Pros: "She was very friendly and on task."
Cons: "Nothing. She was great."

Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."

Pros: "Quick flight got in earlier than scheduled, but smooth flight"

Cons: "Delayed 2 hours"

Pros: "Price!"

Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."

Pros: "The airport was small and it took minutes to get to the curbside pick up."
Cons: "Akron did not have a designated pick up area."

Pros: "Nothing"
Cons: "The plane was so cold that my feet literally went numb. I had to run through O'Hare to get to my next flight."

Pros: "Got home safe"
Cons: "My flight was cancelled to Akron had to reschedule a flight to Cleveland they lost my baggage and inconvenienced my husband to come and pick me up. Very dissatisfied. Would you go back using tgat airline when it wastes time on your vacation and delays you getting home without baggage?"

Pros: "Getting to my destination"
Cons: "Cold service, playing taxi around Chicago for 45 minutes and arriving late, taking off from Chicago and boarding late, Geo Metro style cabin."

Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."

Pros: "The modern planes and on time arrival and departure."
Cons: "Unfriendly check-in staff, unpleasant crew members and pokey seats. Having to pay for water on a 3.5 hour flight took cheapness to a new low. My first experience with Spirit Airlines will probably be my last."

Pros: "The crew was nice seats were for small people I'm 6'3" 230 seats were digging I'm my knees"
Cons: "Little more leg room I heard a lot of people say that"

Pros: "Got to our destination quickly"
Cons: "I'm 6 feet tall. No leg room with spirit."

Pros: "We had a weather delay— so we sat in the plane for 3 hours before we left. Should have had the option go leave."

Pros: "Nothing. How could a flight not give free water? People need to take meds and should be required to pay $5 for bottled at the terminal. Everything is just highway robbery. Some folks don’t even have a credit card or fir that matter the cash."
Cons: "I was totally humiliated at the gate when I was taken off line because I had one extra bag to carry on. I was then charged $65 to then bring it on board an additional $20 to secure a sit since the flight had been over booked. The flight was delayed for the late arrival of on board staff. Most of the passengers were flight crew either connecting."

Pros: "Absolutely nothing"
Cons: "Bag drop off was unorganized and slow causing a delay in departure, causing a 2 hour flight to turn into a 7.5 hour ordeal with uninformed and unpleasant staff. I sat on the plane from 3pm-10:30. Staff had no clue and charged everyone for food. You get what you pay for & im never flying Spirit again."

Cons: "Good"

Pros: "ticket price"
Cons: "baggage charges. carryon fees, outregous"

Pros: "On time"
Cons: "Na"

Pros: "The seats on some Spirit planes are uncomfortable"
Cons: "Seats and there’s no entertainment"

Cons: "They weren’t stocked with items on the menu. Crew members were sarcastic about people changing seats despite the amount of vacancy."

Pros: "The crew was great and did their best to make the flight smooth. The plane was a pretty color yellow..."
Cons: "Baggage fees were ridiculous. If you check your bag, it's $52. If you carry on, it's $57. During the flight, you pay for any beverages or snacks. Also, we purchased our tickets together, obviously to be sat together. On our return flight, we were instructed to purchase seats if we wanted to be together, otherwise there were no assignments. We got charged an additional $40. Overall, we spent an additional $200! We chose this airline for the lower fares, but they get their money back by charging for everything. You pay for everything. I was very dissatisfied and likely to never fly this airline again."

Pros: "Kind attendants"
Cons: "Too many "hidden" and extra costs"

Pros: "Landed early"
Cons: "-"

Cons: "No leg room and delayed one hour"

Pros: "Nothing"
Cons: "I wasn't notified that the flight was gonna be delayed! Waited over an hour being lied to every couple of minutes that we ready to board and nothing happened !!! Last time I fly with this airlines and will definitely let others know my experience terrible terrible !"

Cons: "Too much turbulence"

Pros: "clean new plane friendly staff"

Pros: "All of the flights were on time, boarding was quick and the staff was very nice"
Cons: "I'm over airlines nickle and diming the customers to death! Not only do they have hefty carry on bag charges, but they also charge to reserve your seat. And forget about even getting a small cup of water because you have to pay for everything... even water!"

Pros: "Flights went well, comfortable and within appropriate time frame. Crew was pleasant and helpful."
Cons: "Website not very user friendly which results in having to check baggage at airport and higher cost."

Pros: "I will never ever fly Spirit. $110.00 for carry on bags. Seats are short & too tight. On the way to Newark Airport departure time was changed 3 times. Very unpleasant?"

Pros: "They damaged my $300 delsey suitcase. My 19 year old daughter was the one traveling so I doubt if I file a claim now anything will happen. Very disappointed."

Pros: "I hate spirit airlines! Never flying with them again!"

Pros: "NOTHING!"
Cons: "Gate agent boarded 5 more passengers than aircraft would hold and then handled the situation VERY BADLY. After push back F/As finally noticed children in exit row."

Cons: "We had a 3 hour delay and although I understand that was not Spirit's fault they provided little information and updates about what was happening and why. The seats on the plane were uncomfortable."

Cons: "seating crammed, seat didn't recline, no water in lavatory, annoying child behind me kept making noises the entire flight..crew did nothing to help........I will never fly Spirit, again, even for free!!!!!"

Cons: "this airline has just the baddest service"

Cons: "No additional flight available and inadequate help at ticket counters I will not fly Spirit again"

Pros: "The ease of boarding"
Cons: "Seats sucked All staff seemed to hate their job Blasted the lights mid flight (night flight) Staff were not personable Less room compared to other flights"

Pros: "Price. Friendliness of crew."
Cons: "Boarding was unorganized. Seat trays were very small and whenever the passenger behind me would move theirs it would excessively jar mine. Prices on food/drinks ($7 beer, $12 mixed drink) were even more than what I've paid on international flights"

Pros: "The crew was nice. No line at check in but a long line at security at Newark. We waited for all passengers and despite taking off 1/2 an hour late, we landed on time."
Cons: "There is an additional charge to have a carry on ($55) Or checked bag ($52)"

Cons: "It went smooth and it was on time"

Pros: "The staff onboard was excellent."
Cons: "The carrier charges for CARRY-ON's (55 DOLLARS). Sodas and peanuts are NOT free. Aircrafts are outdated and EXTREMELY uncomfortable to ALL passengers."

Pros: "Flight was on time and even though the weather was cloudy we had an easy landing. Flight was on time and even though the weather was cloudy we had an easy landing. Attendance were friendly and helpful when I was trying to figure out how to put my bag in the measurement device."
Cons: "Wished I could have brought a carry on sized bag for free."

Pros: "Great service and comminication"
Cons: "No complaints"

Cons: "I can't believe they don't even give you water on Spirit. I guess you get what you pay for."

Pros: "Crew was friendly."
Cons: "Paying for drinks and snacks. Being charged for luggage check in when we could have taken two smaller luggage on an airline that gives snacks. Being charged to sit next to my husband. Less room than Jet Blue. Size of food trays."

Pros: "Nothing really"
Cons: "I didn't like the fact of paying so much for baggage $55, No free sofa or water, no entertainment & seats are very uncomfortable there is!"

Pros: "That it arrived on time. That's about it. Seriously."
Cons: "Nickel & dime Won't give you water Awful leg room unless you're really short"

Pros: "ON TIME-FIRST ROW OF SEATS WERE BIG"

Pros: "Customer support"

Pros: "I don't know the I need to pay extra money for My purse"

Cons: "I want everyone to know that spirt airlines are crooks"

Pros: "Nothing."
Cons: "I was on a Spirit flight."

Pros: "Cheap airline, but this flight was great"

Pros: "Nothing at all."
Cons: "I usually fly with JetBlue but decided to try to save a few bucks on this last minute trip. What a mistake!! Their luggage fees are extremely high. Everyone at the terminal were complaining about their fees. For what I paid to check in my bags, I could of gotten a flight to the airport that I originally wanted to fly into and still save money. It is so sad when even the Spirit Airline employees say that " That's how they get you...with the baggage fees." They give you a great deal on the flight but snatch your money with their baggage fees. NEVER AGAIN!!"

Pros: "People were great, plane was clean seats were as comfortable as would be expected for a discount airlines. We will definitely use this airlines again."

Cons: "Delayed"

Pros: "NOTHING AT ALL"
Cons: "Nothing at all. The online check-in was not a breeze at all. I was so displeased I missed my flight, and ended up paying jet blue. The 5 service members at the check in all stood around, spoke Spanish amongst each other, laughed etc. No promptness to get their passengers on board at all. I asked for a refund and They said no. They are honestly the reason I missed my flight. I was there 1 whole hour before boarding as well. They charge for EVERYTHING! Seat selection, Carry-on etc. The staff was very rude and actually got mad that I wasn't understanding the woman with the thick Spanish accent. The eye rolls and Spanish speaking was extremely rude. I called customer service over the phone and explained what happened, and they won't issue a refund. I spoke to the supervisor and manager. It's pointless. DONT FLY SPIRIT! It's cheap, but you get what you pay for. I honestly just want my refund."