Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 4% drop in price.|
|July||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$651||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was very helpful"
Pros: "Crew did a great job keeping the long 11hour flight manageable!"
Pros: "Flight attendants were very polite."
Cons: "The seats could be more wide."
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Cons: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."
Pros: "Amazing experience. Pinnacle of customer service"
Pros: "much better than average food"
Cons: "shorter length flight but maybe little can be done,"
Pros: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Cons: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Pros: "Liked the smoothness on boarding and the organization. Keep it up!"
Cons: "Attitude of some of the flight attendants and more entertainment."
Cons: "Houston airport qatar airways check in office has 4 counters and 2 were for people who electronically checked in and they were only a few and other 2 counters were for the huge line. Need more counters. Doha airport has majority of Indian national personell at check in and luggage checkins. They have to learn some manners and be polite with people. Rudeness is a turn off passengers who are tired"
Pros: "The food"
Cons: "No tv monitors or any entertainment"
Pros: "Smoth flight"
Pros: "So many movies to spend flight time with great crew"
Cons: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "Qatar airways is the best company"
Pros: "Crew was excellent."
Cons: "Too crowded in in flight"
Pros: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Pros: "Good food and services"
Cons: "Boarding slow and luggage too strict"
Cons: "Everything !!!"
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "Flight was good n easy"
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Cons: "my flight was delay 24 hours"
Cons: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Pros: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Cons: "Seat width is always an issue in economy, but nothing unexpected."
Pros: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Cons: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Pros: "Crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"
Cons: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "Very very clean plane."
Cons: "Movie selection could be improved. Second meal had no vegan option."
Pros: "Easy boarding. Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight."
Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Cons: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "Great flight - and definitely the best airline food we've had in a while"
Cons: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Pros: "Service was very good"
Pros: "I was incredibly impressed with the on board crew. They were kind, efficient, courteous, thoughtful, and charismatic. They made the LONG flight enjoyable and extra comfortable. :)"
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Pros: "movies were good."
Cons: "14hour flight and you cannot give terrible food. You should know that. Although, a crew member did give extra food i request for a thing I liked."
Cons: "No internet"
Pros: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Cons: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Pros: "Easy flight. Great food. Friendly crew."
Cons: "Flight was late."
Cons: "Racists bastards!"
Cons: "Late boarding"
Cons: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Pros: "Well, maybe except of these "preferred sitting" arrangement. The sit was in front of open space and restrooms. Constantly people were standing and waiting for the restroom. Their butts were literally at the "preferred sited" passengers faces. I felt, I would be way more happy in a regular sit."
Cons: "Such sits should not be declared preferred and cost more."
Pros: "Very smooth flight. Everything was perfect."
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "Leg room"
Pros: "My luggage never arrived in Munich"
Pros: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."
Pros: "Crew rearranged people before takeoff to allow elbow room. Excellent food, salad and vegetable with meat option to help with hydration, wonderful noodle."
Cons: "Slightly too cool but I had an extra blanket and that is preferable to hot."
Cons: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"
Cons: "The landing was exceptionally rough Also we were delayed one hour and then had to wait some more in hot bus until plane was ready"
Cons: "Food quality"
Pros: "Nice crew, big selection of movies/entertainment"
Cons: "Extreme distance to walk in Frankfurt. Flight delayed, long wait for our luggage."
Cons: "Very hot throughout the entire flight."
Pros: "There's nothing much that's positive to say about this leg of our journey."
Cons: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Pros: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Cons: "Very tight space in economy seats"
Pros: "I always had a great experience with Lufthansa."
Pros: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Cons: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Cons: "Delay of 45 minutes made me almost miss my connecting flight."
Pros: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Pros: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Cons: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."
Cons: "In economy class, seats are packed tight"
Cons: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"
Pros: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."
Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Pros: "Overall decent experience. The crew was attentive, captain informative."
Cons: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Pros: "Perfect service and comfort for a short flight. Very modern, excellent!"
Cons: "Sandwich delicious but too small."
Pros: "The food,Entertainment,was good boarding was awfull changed the terminal 2 times 55-60 min late, one of the crew member was rude."
Pros: "On time, very pleasant crew, good, ample food."
Pros: "The food, the staff, the plane"
Cons: "Unfortunately my movie screen wouldnt work which bummed me out for the long flight ☹"
Pros: "No entertailment because of the short flight, but free beer or wine was nice and a sandwich!"
Pros: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Pros: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Pros: "See ath to mun flight comments."
Pros: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Pros: "Drinks and food quality acceptable Well on time Very friendly crew"
Cons: "Seats comfort could have been better"
Pros: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Cons: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."
Pros: "Great food, entertainment, comfort, and crew."
Cons: "Our layover was too short and going through customs, transferring our bag, then going through security again made us miss our connecting United flight."
Pros: "Lufthansa service"
Cons: "No entertainment"
Pros: "crew interest and flight amenities; excellent meals"
Cons: "not applicable"
Pros: "Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful"
Pros: "Had one passenger in a wheelchair and we had great help!"
Pros: "Friendly crew"
Cons: "Boarding is always a nightmare. First class, and the high flyers are called first. Then premium economy, then economy. A mad rush of people scramble down 2 flights of stairs, then are crammed on a tandem bus that drives out to the plane. You then cross the Tarmac in all types of weather to board. This flight boarded from front and back. Making finding your seat a nightmare as people were traveling in both directions in the aisles. You would think you were in a third world country."
Pros: "Why am I getting this email. I am not this person taking this trip..I'm frustrated with this ...I talked to the the airline already numerous times and still I am getting emails from Lufthansa and kayak."
Pros: "I got back to London ahead of schedule, which was nice"
Cons: "The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?"
Cons: "Maybe not BA fault but immigration wait at jfk was 11/2 hours!"
Cons: "It was awful as to how uncomfortable the business class seats were. The seats were narrow and not much personal space. I would never pay to sit in business class on NA 3ver again."
Cons: "All good."
Pros: "Not a lot. Just that the departure was on time."
Cons: "This Business-class seat is a proper rip-off. The only difference from Economy is the in-between seat is not used. No extra leg room whatsoever. Economy from Honolulu to Los Angeles I had more leg room then this one. Unacceptable response from the crew: "that's how it's been the last years"."
Pros: "Cabin crew."
Cons: "Food service painfully slow."
Pros: "Nothing to say"
Cons: "Everything. Will never book AA/BA again. Ended up with 42 hours journey."
Pros: "Flew business, so the attention was good."
Cons: "Flight kept being delayed and BA staff at BA Lounge would not help with getting updates on flights. They would only refer frequent flyer or business/first class passengers to view flight screen which was outdated. Food was removed 15 minutes prior to the time that food service is done. Most of us were not prepared for the very delayed flight and most restaurants had closed in the airport and flight crew waited too long to announce cancellation of flight. There was no organization on how the cancellation was planned and no special attention for business or emerald customers. Very disappointing and unorganized."
Pros: "The plane was clean and the crew was friendly."
Cons: "the Gateway was broken, so we waited and waited to deplane. Then it worked, and we still waited. We were miles from the main terminals—and about the only plane in the back and beyond. So we had to board a bus. All in it took us an hour to get off the plane and to the terminal."
Pros: "We got to London safely"
Cons: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Cons: "The airline sent me on a wild goose chase through the airport only to end up back at the same counter. They then told me it was too late to check in. Do not book tickets with cheapoair-British Airlines said this releasesthem from all responsibilities and cheapoair will do nothing but send you to different people trying to sell you another flight. It was the worst experience every!"
Pros: "Hard working crew and lots of movies to watch. Food was much better than the Philadelphia outbound trip."
Cons: "Seats weren't very comfortable"
Pros: "No hassle with hand luggage"
Pros: "Wonderful flight attendants. Flight was on time."
Cons: "2 cups of hot tea-norhing else- cost 4 pounds!"
Pros: "It was short and fine"
Pros: "Arrived on time although departure was delayed. Cabin crew was vert friendlyand boarding was fast"
Cons: "Would have been nice if the reading material was not so beat up to match the plane's perfect interior, otherwise nothing to fault at all"
Pros: "The Business Class accommodations and staff were excellent. The boarding process was on-time and painless and made a very long trip enjoyable. Despite my poor experience checking luggage, see the dislike comments, there were two employees who did go out of their way at the end of my poor check-in experience to help me. I did not get their names, but their good service was greatly appreciated. The plane crews were also awesome!"
Cons: "1.Outdated website information: I have a small travel guitar that fits in the overhead bins and I always take it with me when I travel, with no issues. It counts as my overhead carry-on. I checked the British Airways website prior to leaving the U.S. and it said small instruments were okay. I was able to board from San Jose, USA, with no issues. However, I was told at Heathrow that no stringed instruments were allowed at all, under no circumstances, ever, no matter the size, even Business Class, even First Class, even if other airports were not enforcing the rules. The rules that ARE NOT LISTED ON YOUR WEBSITE 2. Poor customer service: Due to the above, at Heathrow airport, I had mixed signals everywhere and had to check-in THREE times, twice to oversize, I was sent back and forth all over the place, finally having to go all the way through the airport to pay to have my item boxed. Most of the folks along the way were extremely unpleasant and rude and acted as if it was the craziest thing in the world that I would have a carry-on travel guitar. TRAVEL guitar, small, not full size, not needing any special treatment. Most of the agents, who knew I was struggling with this, did not help me, for example, I had to wait in line all over again, twice! There was one woman that tried to help me and put me to the front of the line on one occasion and the last agent was helpful as well. I did not get any names, which I should have, because at the end, I FINALLY had those two staff members who helped me (see liked comments). I still had to check my box, but the final agent really went out of her way to make me feel better about the experience because she could see that I was given the runaround. But the folks at Oversize and the pre-Security line, were absolutely horrible and rude. No excuse for it at all. None."
Pros: "The flight attendants were very nice & accommodating. Everyone made you feel welcomed and valued. The food was fresh and you could tell there was a lot of detail put into the trays, they were well presented."
Cons: "No complaints, it was really a great experience."
Pros: "Ontime, no nonsense flight"
Cons: "Sadly disappointed that drinks (even soda) are no longer free!"
Cons: "Late, no food or drink, confusion at checkin"
Pros: "Unremarkable short hop that met basic expectations"
Cons: "Tight seats No snack or drink service"
Cons: "-no communication -I stayed in 17 hours of cues -no hotel or meal vouchers -was not let out of the airport -no hydration in lines - people passed out -no line control, people were cutting and lots of arguments ensued -staff was not knowledgeable, was rude to angry customers -baggage was never returned to me, so I had to buy clothes for my business trip -did not answer phones -website went down -no apology or automatic refund, i had to call to get a manual refund"
Cons: "Got sick with the food I had on flight from Del to London and was puking through my next flight from Lon to Van"
Pros: "Short flight w/o problems, timely."
Cons: "Water costed money and only credit card accepted"
Cons: "When trying to check in online the day prior, the British Airways system was unable to load my reservation. Upon arrival to the airport, the rather unambitious fellow at the check-in desk refused to look up my reservation and instead insisted that my flight was in fact through American Airlines. After waiting in yet another queue, I was sent back to British Airways, where it was confirmed that Iwas booked on the flight, but that it would be to late to check my suitcase. I am still at my city of origin in London as I write this review."
Pros: "We made it safely"
Cons: "The flight was delayed The seats were very uncomfortable in priority section. The entertainment was not working for a good 2 hours, untill the engineer reset the system. No USB or outlet ports for charging the devices. Excuse me, but it is 2017."
Pros: "The snack provided onboard was tasty. The flight attendants took their job seriously."
Cons: "Southwest Airlines style seating with a foldable tray table over a middle seat. Sold as a business class cabin at a high price for an hour and a half flight but we left feeling ripped off. No boarding order and overall chaos boarding. I feel that for the price and being advertised as business class I was taken for a ride so to speak, and not in a good way. This would not qualify as business class on any other airline irregardless of how short the leg was."
Pros: "The crew was excellent and attentive and I was mostly comfortable."
Pros: "Not enough room in the seating area"
Cons: "Plane was very old and my seat was very out of condition and uncomfortable.... also ordered a gluten free meal which the main meal was fine but the 2nd meal was 2 packets of raisins!! Where as everybody else got a sandwich and snack!"
Pros: "The Chief Purser came over to apologize. At the end of the flight, the Captain came to me to apologize on behalf of the airline. (Too little, way too late.)"
Cons: "I am handicapped and the jetway was broken. British Airways took a bad situation and made it worse! Obviously they had no contingency plans and the gate agents just wan't to avoid any responsibility and started blaming the poor man who had been wheeling me all over the airport. ONLY BRITISH AIRWAYS WAS AT FAULT FOR THIS. Eventually they put me on a lift several gates away and then loaded me onto the platform lift of one of those catering trucks that deliver food to the planes and drove me to my plane. The plane door was shut and they had to bang on the door to have them open it and let me board. As a result, I personally delayed the flight (officially) 28 minutes; in reality about 40 minutes. This was one of the most embarrassing and humiliating experiences of my life; to be loaded on a plane like freight!! Is this how British Airways operates??"
Pros: "I loved the hot towel svc, the food and beverage svc. Flight attendants very attentive."
Pros: "This short flight had no food. I guess that is acceptable"
Cons: "I was hungry but there was nothing to eat"
Pros: "On time"
Pros: "In general I liked the flight."
Pros: "Good service"
Cons: "Charges for rum and cooke,use to be free. Hustle with security and idiotic British rules about Liquids.i had to throw away lip gloss,hand sanitizer, Sunscreen lotion my face creams,and my medication. They consider everything liquid.what a bunch of lunatics. I traveled with the same stuff in 12 different countries in last few months.security personal is so stupid they said look at posted signs.American airlines personal was not able to assist with rechecking those items. It was nightmare!!! This comment is for London to LAX flight. Maybe airline personal in Paris can advise us to check in everything"
Pros: "Nothing to state on this flight. Just a low cost flight. Minimum service for just a short distance journey."
Cons: "Minimum service as usual for a low cost flight."
Pros: "Crew helpfulness, food bit better than flying from houston to london"
Cons: "Old plane, uncomfortable, old screen, even though ba offers great selection of movies etc, i can't barely see a thing on old screen. I flew from london to houston last year same day of week & time; they actually had new dreamliner this route; I don't understand why they replaced with old plane. :( disappointing."
Cons: "crew not very friendly was allowed one carry on from Seattle to London however, refused my only carry on from London to Accra. Very unpolite staff overall."
Pros: "Quick flight with no issues"
Cons: "Little cramped."
Pros: "The two vegan meals I received on this flight were better than expected. They weren't just picked over salads without dressing or lukewarm spaghetti like some airlines serve. The entertainment provided was diverse enough, though the touch screens were a bit aggravating."
Cons: "Phoenix Sky Harbor Airport, get your B-Gates sorted. Everyone of the gates in B 20s terminal had a flight leaving and there was no system set up for where people in the various flights should queue or stand. A lot of people were confused as to who was in line for this flight and where to stand prior to the actual boarding starting."
Pros: "The BA crew were great."
Cons: "I paid $ 2,100 for a IAD-LHR-NCE return, on short notice, in high season which I think is very expensive; a family emergency left me with no choice other than a cheaper Turkish Airlines alternative through Isranbul which, given recent events, I thought to be unwise. My main complaint is with economy seating which I find very uncomfortable."
Cons: "Seating was not comfortable."
Pros: "Crew was good food good."
Cons: "Flight was delayed by 2.5 hours as they were taking out luggage of passengers who did not make it. Yet my baggage from my connecting flight did not make it and suppose to come 1 day later."
Pros: "The seats were comfortable with a good amount of leg room. The flight crew helped out when I had a short layover allowing my group to move to the front of the plane to leave a bit earlier."
Cons: "The flight was delayed."
Pros: "boarding was quick"
Cons: "seats werent that good for sleeping but I managed"
Cons: "Euro style first class seats are cramped and uncomfortable"
Pros: "The crew was kind."
Cons: "The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5."
Cons: "That flight for 2.5 hrs is way to tight. An hour, hour and a half... OK. But 2.5 hrs on a packed flight was uncomfortable"
Cons: "Seat very narrow for an upgrade"
Pros: "At washing D.C. , soon I've get off the plane and ask to one of crews at gate 36.that lady didn't know what time is for next connecting flight for going to Columbus Ohio. She keep saying I don't know when ? What time to leave.why it's so late to connect next Flt. That answer doesn't give me a clue made me a frustrated. I do not use any more the connecting Flight in the future."
Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."
Pros: "American Airlines ancient crew could not be bothered"
Cons: "The crew could have given a care and tried to make eye contact"
Pros: "Lovely crew!"
Cons: "The landing was rough!"
Pros: "The plane, Embrair 175 is very comfortable."
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Good crew"
Cons: "Delays and made to check bag"
Pros: "pleasant crew"
Cons: "Crew needs to improve their attitude"
Pros: "Nothing, was a very old airplane very uncomfortable for a long trip."
Cons: "Very poor entertainment, uncomfortable seats."
Pros: "Boarding was fairly quick, and improvement has been made with people waiting for their boarding group to be called from crowding the boarding line. The crew was friendly and accommodating."
Cons: "Several seat changes had to be made, but it all worked out."
Pros: "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
Cons: "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Pros: "On time and convenient"
Cons: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Pros: "When we left the gate"
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "Crew. There was very long delay."
Cons: "Too cramped. Long delay could have been made better but ongoing announcements from airline, but this was often late."
Cons: "Flight delayed by 35 minutes"
Pros: "Nothing - the flight from Chicago to Philadelphia was delayed by about 2 hours. Luckily, was able to get the flight switched to a Chicago - London direct flight."
Cons: "The connecting flight from Philadelphia to Manchester would've been missed. So, American Airlines booked the same flight for 24 hours later. Luckily, they offered a different flight. Due to the flight changes, the prepaid ground transportation from Manchester to Leeds wasn't used. Transportation from London to Leeds had to be purchased at a much greater additional expense."
Cons: "Diverted and delayed. Got home 8 hours later then I should have."
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Cons: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
Pros: "Efficient and nothing annoying."
Pros: "Everything else was Fine on the flight..."
Cons: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Pros: "straight through flight no connection. Crew was friendly and smiled."
Cons: "I do not like that you have to pay to choose a decent seat. Our flight was slightly delayed in boarding, and was not communicated."
Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"
Cons: "Passengers too crammed in closer together."
Cons: "Lost connection"
Cons: "Easy direct flight. No issues."
Pros: "power for charging phone etc. good movies"
Cons: "$12 minimum WiFi cost to check email one time."
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Cons: "Our flight was delay for about 3 hours."
Cons: "Same as above"
Pros: "Flight was on time, seats were comfortable."
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Pros: "Flight was oversold so they upgraded us to first class at no charge"
Pros: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Cons: "No complaints."
Cons: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Pros: "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
Cons: "Very old plane."
Cons: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."
Pros: "Flight was on time"
Cons: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
Pros: "That the pilot got us home safely."
Cons: "Honestly I am not a big fan of AA. I made a mistake booking my flight but couldn't change it because it was going to cost an arm and a leg. The staff are rude and don't try to help you. It's just a job for them to get by and it shows. Many including myself isn't big fans of AA. I wish this airline gets bought out by Southwest who understands value and elite customer service. They don't charge every little thing like American. I hope soon they can fly into Colorado Springs."
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Pros: "The flight was on time; other than that, nothing was good."
Cons: "Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!"
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Pros: "The crew was kind and smiling (not like the worst crew I’ve ever had Brussels Airlines)"
Cons: "The food"
Pros: "Crew had a good sense of humor"
Cons: "Don’t lose the luggage."
Cons: "Nothing. Everything was great"
Cons: "Missed my connecting flight. Had to pay my suitcase extra (60 dollars)."
Pros: "crew was great, seating perfect!"
Pros: "Comfort seating in premium Plus"
Cons: "Crew in this section needs to be more customer centric"
Pros: "Crew was working hard and fast and very attentive. Seats were OK."
Cons: "i would have liked a better selection of music, especially classical."
Pros: "Everything was as I expected"
Cons: "Nothing flight got us into Paris early"
Pros: "I thought the process of board was excellent and seats were comfortable."
Cons: "The shuttle driver was confused on what plane to go to and lots of steps."
Cons: "too long time before I was transportet with a wheelchair out to the flight. no food even not a biscuit."
Pros: "The staff was great but we hade one hour delay bording went very slow"
Cons: "My seat could not move and the antertainment system dident work"
Pros: "Comfortable. Good entertainment and good service. Crew was nice"
Cons: "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."
Pros: "We were surprised to find ourselves assigned to the bulkhead seats where we had extra legroom and great access to the restrooms."
Cons: "Wish I could have selected my seat when booking my flight"
Pros: "IAD to Brussels Flight is ok, just stuck between 2 guys with BO. Not really the United Airline's fault. But I hope they can atleast put a sign or something."
Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."
Pros: "Very friendly cabin crew made this trip pleasant and entertaining."
Cons: "Despite plenty of empty seats, the ground personnel would not consider changing our seat assignment at the gate to allow us to sit together."
Pros: "I was put up in a hotel"
Cons: "I never received my luggage. I waited hours and Swissport never filed a report. I did see the Brussels flight I should have gone on did depart late. But as I was waiting for luggage and they gave me a hotel room I hadn’t checked the screen. I was most concerned of the person travelling to pick me up in Bordeaux as it is a journey for them as well"
Pros: "Very good flight, good service and good night of rest."
Pros: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Cons: "None...nice, short flight"
Cons: "We were delayed by more than 6 hours."
Cons: "space between seats!"
Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Pros: "There was a good entertainment system with a lot of new options."
Cons: "My itinerary said I fly on Brussels Airlines on a specific flight number. I went to the international terminal to discover it is not there. I then asked multiple aiport staff members if they heard of Brussels Airlines and they said they did not. One person said it may be terminal 1, so I went there based on very little information and with hopes it would be there. I got to terminal 1 to discover there is no Brussels Airlines. I walked to Lufthansa because my return flight is through them, but it was not there either. At this point I have 45 min to make it through security and board, and no one can tell me where Brussels Airlines is. The good news is the flight was delayed, and I got an email from United Airlines with the flight status. This is the first time I was contacted by United and there was a completly different flight number than the itinerary. United should be more clear on the airline and terminal information for international flights!"
Pros: "no problems on flight. complimentary wine."
Cons: "seats bit tight for international flight. why do I have to pay more for more leg room"
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Pros: "Great crew and flight attendants, kept us informed of everything, very helpful and prompt on all questions and requests. Movie selection was impressive. Boarding was efficient and flight even left early. Surprisingly pleasant experience in economy for a long flight."
Pros: "Flight was on time"
Cons: "One extremely tiny bathroom for the whole plain for a 4.5 hours flight. The bathroom line snaked through the plane the entire flight No complementary water or any sort of drink Seats were very uncomfortable I fly a lot and this flight was the worst by far"
Pros: "Not u til lDr momie"
Pros: "1. We booked seats together then when I checked in they had moved my seat and we were no longer sitting together. And then I couldnt get the window seat I had paI'd for :( 2. No boarding announcement and the "gate" was under construction so was a madhouse to board. 3. The crew member put her sweater in my food and pushed the coffee so hard to the person next to me it spilled all over him. To be fair she did apologize for throwing coffee on him. 4. The TV screens were so old you had to push the "touch" screen so your headrest kept moving if the person behind you couldn't decided what to watch... and then hard to watch anything yourself. The food was nasty."
Cons: "See above. I didn't like anything, this might have been the worst flight I've ever had to Brussels. I thought I booked a European carrier, but ugh it was actually United. They only care about business class and first class."
Pros: "not much"
Cons: "Food was awful. earplugs terrible"
Cons: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."
Pros: "Nice food, good crew"
Pros: "Just about everything was perfect. lots of leg room in economy plus, seat next to me stayed empty, the meals were very taste. And the crew members were extremely professional. It was just a perfect experience."
Pros: "Good selection of entertainment."
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Cons: "See above comments."
Pros: "We had nice flight even so the airplain was full."
Cons: "Not quite.little bit noisy."
Pros: "The plane is very comfortable ."
Cons: "The entertainment - not enough movies on Russuian or Hebrew"
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Cons: "we have been sitting in the cabin for over an hour while they have feuled the plain as they forgot to complete it"
Pros: "Good food, nice movies. I set in the second line so there was no place to put personal things on the seat before me."
Cons: "The flight was over booked... To many people in the gate."
Pros: "Friendly crew"
Cons: "Crew did not get all passengers drink"
Cons: "Flight was delayed not enough information. Missed connection."
Airlines flying from Alabama to Brussels Bruxelles-National have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights