My flight form Denver to Albuquerque was canceled without my knowledge and I had to spend 5 hours in Denver before getting on to NM. A heads up would have been nice...
HH never ever fly Lufthansa. Absolutely horrible rotten, even evil. NNNNM
Boarded process could have been better. Overall excellent flight.
Flight delayed. Bags lost. Flight attendant never coming by when light on. No WiFi or power outlet onboard.
This was better than the United-operated flight to Munich, which was the single worst flight experience I've ever had. That is faint praise indeed. Overall, a terrible experience, and after the problems with KAYAK, I'll never use them again for a flight, either.
Because we didn't have the AirCanada app downloaded in time, they closed the boarding door. After a big scene, they opened the door to let us in. Then we had a long delay on the tarmac which caused us to miss our connecting flight in Toranto. The next flight was a day later and is a 5 hour flight because of the connections which should have only been only a 1 hour flight. Never using Kayak, Lufthansa or Air Canada again.
Cons: "Racists bastards!"
Pros: "Very smooth flight. Everything was perfect."
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "Not and horrible waited for 10hour before we board the last journey"
Cons: "Is horrible will not use kayak again we want to change the flight we were told not changeable"
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Pros: "Very nice new clean airplane (beautiful), excellent crew"
Cons: "Lufthansa may consider reworking the boarding area"
Cons: "Was the worse food that I was served on a international flight."
Pros: "Space between the sits and movies"
Cons: "Food was not good and service even worse"
Pros: "Very attentive, friendly and multilingual crew, frequent offers of food/drinks, good selection of movies"
Cons: "More a problem of the San Francisco airport than the airlines, but getting through passport control/customs involved multiple VERY long, slow-moving lines with very few people working to process the crowds. Then, even though my bags were checked all the way through to my final destination, I had to pick up my luggage and re-check it, and go through security again--and that also seemed poorly organized and/or short-staffed."
Pros: "I always had a great experience with Lufthansa."
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Pros: "we liked the crew,"
Cons: "the rows were very close to each other, and space was tight between the restrooms, not much room for moving around and having some exercise"
Cons: "Delay of 45 minutes made me almost miss my connecting flight."
Pros: "everything was great. Service and pilots are at the top level of the proffessionalism."
Cons: "Delay due to overbooking"
Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"
Pros: "This was my first time to fly Lufthansa, and I was very impressed! Great service, staff, meals, experience."
Cons: "I prefer boarding at the terminal; we had to take a shuttle to the plane a ways out in the lot, but it wasn't a big deal."
Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Cons: "Walk from gate extreme"
Pros: "Service, entertainment, flight"
Cons: "The food was not tasty at all"
Pros: "The cameras on the outside of the plan are fantastic!"
Cons: "There were no options for food, I was just told that there was only pasta left while the passenger next to me ate chicken. This was totally unacceptable. I only hope that this was my last trip with Lufthansa."
Pros: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Pros: "Although the departure was a little bit bumpy, the snack was tasty!"
Cons: "They switched me to a different flight saying I won't make my connection due to high traffic at the BUD airport and they never told me that instead of arriving to JFK, they are flying to Newark airport. Having not known this at all, I had no ride home, super inconvenienced and I was 2 hours plus away from my home in Jersey. Horrible experience"
Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Pros: "The crew was great, the aircraft new and tidy, the flight arrived a bit early, the food and beverage options were solid. Loved the complimentary wine and beer! Good movie selection."
Cons: "I was assigned a different seat than I selected when booking - lost my aisle spot although I checked a few days ago and a seat of my choice was clearly assigned on my reservation. The airline agent in the airport was rude and not helpful."
Pros: "The pilot and cree were proactive in returning thevplane 36mins inflight due to an un unexplained smell everyone was treated well and another aircraft was made available for the flight back"
Cons: "Nothing to comment"
Pros: "It was a very nice flight everyone was very polite and attentive"
Pros: "Drinks and food quality acceptable Well on time Very friendly crew"
Cons: "Seats comfort could have been better"
Cons: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"
Pros: "Seats were comfortable; departure and arrival were timely."
Cons: "After priority passengers boarded the aircraft, boarding for everyone else was a free for all. It would be more orderly if there were clear lines and groupings of rows beginning at the rear were called. Movie selection was not great. Many choices were old. Few were current."
Pros: "Please see above. Typed in the wrong place."
Pros: "Safe and on time"
Cons: "Too cramped. 9 hrs of tight quarters"
Pros: "Lufthansa service"
Cons: "No entertainment"
Cons: "a member of the crew took my carry on luggage and I never had it back"
Pros: "Attendents were very warm and friendly. The pillow, blanket, water and headphones at the seat were a nice welcome."
Cons: "No reading light that I could control."
Pros: "Smooth landing in Chicago."
Cons: "The crew in my section near the rear of the plane was competent, but snippy. None seemed approachable. I contrast them with the Lufthansa crew from Toronto to Munich who were short-handed but so pleasant even though they were overworked due to some crew members not showing up. Lufthansa food is average at best. The central restroom area on the MUC to ORD flight became filthy. Aren't crew members supposed to police that area? Or are passengers supposed to bring rubber gloves to clean it halfway through the flight?"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pros: "All. Excellent experience."
Cons: "No complaints"
Pros: "Cheese sandwiches were good."
Cons: "Long delay of the flight due to weather conditions."
Cons: "Flight delayed and lost connection. 2 hours for rebooking"
Flight attendants were particularly friendly and helpful.
Paid quite a bit of money for tickets. Significant turbulence (NOT AA’s fault) made for a bumpy flight without drinks and snacks.
From point A to B safely, Thank you.
The on board crew was awesome, weather delayed flight, missed connecting flight, landed at a diff airport. No sign of baggage. Anywhere.
About an hour late, sat on runway waiting for fuel long time. Then there was no ground crew to get us in the air, had to wait on them.
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Pros: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Cons: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Pros: "Power outlets by each seat, and movie options."
Cons: "Delayed take off time, but made it up during flight."
Pros: "empty plane awesome"
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Pros: "Crew was awesome!"
Cons: "it was great!"
Pros: "Good crew"
Cons: "My tv monitor did not work."
Pros: "Flight was on time."
Cons: "3-4-3 seating for a plane designed for 3-3-3 is very uncomfortable."
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Cons: "Checking in was way too long, more than 45 mins"
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "The crew was amazing but I was on a United flight since American was late leaving Athens. AA booked me on a later flight from Chicago to San Francisco on United. They issued separate inside seats for my wife and I. United showed me their kindness by putting us together in economy Plus."
Cons: "I don't blame American for being late but putting me on a United flight and splitting up my wife and I seperate seats was a little under the bar."
Pros: "MIA to EZE we got the priority seats and it was worth the extra expense."
Cons: "Honoring paid reservations. Our flight was cancelled and rescheduled 4 times within the last few days. Communication. No one emailed me or called me to give me options or to even tell me they were kicking me out"
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Cons: "Fight was delayed 50 min departure because flight crew wasnt there. Also, plane was very old and outdated."
Pros: "Boarding process was fast and organizedfor the most part(people for lines before they are called)"
Cons: "No food or entertainment, but I do understand given the duration of the flight!"
Pros: "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
Cons: "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
Pros: "On time departure and arrival and good flight all around."
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Pros: "Free Wi-Fi"
Cons: "The crews aren’t very kind. Average service."
Pros: "The crew was nice"
Cons: "Flight was delayed"
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Cons: "The entertainment screens did not work in my seat and my wife's seat."
Pros: "Not much."
Cons: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
Cons: "They keep cramming the seats closer and closer together."
Pros: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Cons: "It's snowing!"
Cons: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Pros: "Airline counter worker in Philadelphia reeassigned my seat twice so that I can get a window seat with no one next to me (thanks!). Tons of films on the free entrainment system."
Cons: "Someone attempted to claim the seat next to me and the flight attendant allowed him. Luckily he moved elsewhere after I objected. There were plenty of other empty seats."
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Cons: "Missed this connection"
Pros: "The only reason I was able to make this flight was that it, too, was delayed. We received ZERO notification - as we were running from one plane to another from Concourse A to B - that the Phoenix-LA flight was delayed. I mean how difficult is that to do?"
Cons: "We took off. We landed. We didn't crash. We sat on the runway for nearly an hour. So much fun!"
Pros: "My flight was delayed and redirected to a nervy airport. The staff at this airport was all on board and ready to assist everyone is getting the most current information and putting us a new connecting flights"
Cons: "The check in at LGA was not the smoothest. Most of the kiosk weren't working and was making it hard to check in"
Pros: "The water was clean"
Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."
Pros: "Announcements and directions on landing in Philadelphia were very complete and helpful. Crew came around multiple times offering drinks."
Cons: "Baggage unloading took 40 minutes to begin. Caused jam up behind other arriving flights at customs and everyone in big rush to catch connecting flights. Entertainment good but touchscreen was not responsive and frustrating to operate. Long walk to new terminal for connecting flight even though flight was listed as the same flight number for both legs."
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Pros: "The airplane had screens that tracked the flight progress, which was nice once we finally left."
Cons: "The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off."
Cons: "Bhm flight delayed . Threw everything else off"
Cons: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."
Liked nothing. It would’ve been better if the flight was not cancelled and I wouldn’t have incurred additional expenses for a new flight back to the US.
AA is by far the WORST possible airline EVER! flight was delayed due to computer outage and absolutely RUDE ticketing/gate agents
Pros: "Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat"
Pros: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Pros: "Quick flight. Friendly cabin crew."
Pros: "On time, friendly crew"
Cons: "Seats are tight,"
Pros: "Crew was amazing. Food was amazing too!"
Cons: "Delay time."
Pros: "Very comfy leather seats like business class"
Cons: "No free food, snacks"
Pros: "Not a lot. Just that the departure was on time."
Cons: "This Business-class seat is a proper rip-off. The only difference from Economy is the in-between seat is not used. No extra leg room whatsoever. Economy from Honolulu to Los Angeles I had more leg room then this one. Unacceptable response from the crew: "that's how it's been the last years"."
Pros: "Comfortable flight. Staff were friendly, helpful and accomodating. Food was delicious."
Pros: "This was the second leg of flight from Gatwick, short stay at St Lucia, only a short flight, didn't leave the plane there so boarding and food comments don't really apply to this flight. Crew changed over here - new crew as good as first leg, excellent, never had problems with this on BA."
Cons: "Entertainment poor, limited choice and mediocre screens. Is the Boeing 777 fleet due a refurb? If so, don't spoil the seats and legroom, but do update the in-flight entertainment system!"
Pros: "Got to Prague safely"
Cons: "Old plane. Tired attendants"
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Cons: "Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!"
Pros: "Crew was friendly and efficient"
Cons: "No free food or drinks"
Pros: "Price was reasonable"
Cons: "Seats not good for 5'10" and taller. Leg room cut short by box fixed under seat in front of me"
Pros: "The BA crew made every effort to insure a comfortable overnight flight. The crew were attentive in roaming without being intrusive. They seemed well drilled in serving on a red eye flight."
Cons: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Pros: "Nice efficient crew"
Cons: "Announcements on plane very loud sometimes"
Pros: "Arrived on time although departure was delayed. Cabin crew was vert friendlyand boarding was fast"
Cons: "Would have been nice if the reading material was not so beat up to match the plane's perfect interior, otherwise nothing to fault at all"
Pros: "The flight staff was great. We had lots of food and yummy snacks. I loved being served tea not once but twice! They took good care of us on a long boring flight."
Cons: "Not enough movies to choose from. I couldn't find any that I liked except kids shows... a couple chic flicks would have been nice in the mix."
Pros: "Boarding was smooth, aided by being one of the last to board as I was relaxing in the lounge! Boarding was started earlier than listed and complete by the boarding time, long before the flight was due to leave. Crew were polite and courteous, even going to some extra effort to get me a semblance of a meal."
Cons: "Booked this flight every last minute and didn't order a Vegan option at the time. Was flying business over lunch time so a meal was served. However there was no vegetarian option on the menu. I expected there to be a vegetarian option at least, and I would work around my dietary choice, but with no vegetarian option, this was impossible to do. In the end the crew managed to rustle up something from the Crew meal and I was able to then have snippets of meal segments that suited my requirements. How could this be prevented in the future? Make available a vegetarian choice on all meal served flights. A Meat eater can eat vegetarian at a push but not the other way around. I know if might be too much to ask to make that a Vegan option as standard, because then every one can eat it, but just putting that out there."
Pros: "Ontime, no nonsense flight"
Cons: "Sadly disappointed that drinks (even soda) are no longer free!"
Pros: "Unremarkable short hop that met basic expectations"
Cons: "Tight seats No snack or drink service"
Cons: "There was no complimentary food offered like other airlines, not even water."
Cons: "-no communication -I stayed in 17 hours of cues -no hotel or meal vouchers -was not let out of the airport -no hydration in lines - people passed out -no line control, people were cutting and lots of arguments ensued -staff was not knowledgeable, was rude to angry customers -baggage was never returned to me, so I had to buy clothes for my business trip -did not answer phones -website went down -no apology or automatic refund, i had to call to get a manual refund"
Pros: "I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks"
Cons: "Flight was too long to reach Las Vegas"
Pros: "British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA."
Cons: "The phone, ground and flight crew, though impeccably polite at every turn, passed me from phone to service desk to gate for answers to questions about itinerary changes and seating upgrade until I just gave up. I tried changing my return flight to leave from London- that is, simply dropping the Newcastle/London leg, but went back and forth several times between you and the airline- then simply gave up, instead travelling back to Newcastle to then fly back to London. I then tried to change my seating assignment and the desk agent was unable to give any information about the cost of an upgrade. I finally found out that upgrades are to the cabin, not the seat so just stayed with my middle seat in coach for the 8.5 hour flight. It was puzzling that these issues were so impossible to resolve."
Cons: "Water costed money and only credit card accepted"
Pros: "Flight attendants are very helpful. Food options are better than American Airlines."
Cons: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Pros: "Liked the big 380 airbus. The food and entertainment was great on the long distance flight. The Airbus seats are more comfortable than others."
Cons: "2 hour delay because they said they didn't have the equipment to back the plane out of the maintenance hanger. Really? - at one of the big airports of Europe, they didn't have a tug vehicle."
Pros: "Plane was small but reasonably so for the length of the flight. Crew were nice, no issues with the flight.."
Cons: "Flew economy so no food. Definitely no entertainment. First world problems: Not that it's really a big deal, but I sure wish these short haul flights would start installing at least in seat video for flight tracking, news or a few games. Even just an internet connection. It's bad enough you are shoved in there like cattle in a sardine can."
Pros: "Staff (cabin crew Tony, in particular). Hand luggage allowance. Finally, food and water on a BA flight (unlike connecting EDI to LHR flight)."
Cons: "Method of boarding, with a mass of economy passengers boarding st once at the end. I NEVER get my preferred seat (= window), and object to being charged extra to select a seat (unlike other airlines I use more frequently nowadays). Crowded economy section, with little legroom, passengers squashing bags at feet, etc."
Pros: "flight on time"
Cons: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Pros: "The team on board is always trying their best and work hard to make it comfortable."
Cons: "The flight was delayed for almost an hour after boarding which isn't the end of the world but to sit on the plane is worst than waiting for it. They had one disabled customer who screamed all night and to be honest, again, not much you can do about it but it kept everyone awake on an overnight flight. Would've been nice if they had handled the customer."
Pros: "Flight was on time , service was great!"
Pros: "The Chief Purser came over to apologize. At the end of the flight, the Captain came to me to apologize on behalf of the airline. (Too little, way too late.)"
Cons: "I am handicapped and the jetway was broken. British Airways took a bad situation and made it worse! Obviously they had no contingency plans and the gate agents just wan't to avoid any responsibility and started blaming the poor man who had been wheeling me all over the airport. ONLY BRITISH AIRWAYS WAS AT FAULT FOR THIS. Eventually they put me on a lift several gates away and then loaded me onto the platform lift of one of those catering trucks that deliver food to the planes and drove me to my plane. The plane door was shut and they had to bang on the door to have them open it and let me board. As a result, I personally delayed the flight (officially) 28 minutes; in reality about 40 minutes. This was one of the most embarrassing and humiliating experiences of my life; to be loaded on a plane like freight!! Is this how British Airways operates??"
Pros: "On time, friendly staff"
Cons: "No entertainment in board and the AC dripped on me."
Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."
Pros: "I loved the hot towel svc, the food and beverage svc. Flight attendants very attentive."
Pros: "The Heathrow staff were very helpful when we booked seats, etc."
Cons: "Seats were narrow and cramped for legroom. Airplane was old and a wee bit scruffy. 9 hour flight had one meal of a choice of Indian or vegetarian cuisines. A small snack of cheese and crackers and juice would have been nice. Is there really a Finnair? We flew to Britain on American and home to the US on Brit Air. We got a good price on the tickets but thought we would be on a Finnair plane."
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "Did reasonably well for a large flight. Crew is courteous."
Cons: "The check-in ground crew does not appear knowledgeable nor cared for the details. We are a party of 5 with US and Canadian passports and Green cards which understandably the check-in process is not "standard." They should be more alert of the situation and help us along with the check-in process more appropriately instead of directly some of us one way and others another way and when pressed, they gave very unsatisfactory answers."
Pros: "It was short"
Cons: "Lost luggage - no one cared despite it clearly being lost at check in going down a broken bag shute. Plane was late. BA is losing their upmarket appeal trying to compete with cheaper airlines."
Pros: "Nice new airplane (787). On time. Good food. Plenty of fluids served."
Extremely long wait in line to board - over an hour & a half - with little explanation of what or why or any estimate of when. Delayed take-off (2 hrs) due to lack of ground crew. The video system on board wasn’t functional for an extended period of time - tried to reload several times before it worked, and then not all screens were functional. Abrupt and hurried service of beverages and meals. Overall, we have had much better experiences with other airlines.
Nothing to complain about short flight. I am glad that it was on time. But it took about 45 minutes to get the checked luggage at YYZ.
Luggage did not arrive in Vancouver
Cons: "Have kinder staff. Be more customer oriented. Be more like Westjet."
Pros: "The food was excellent, jet airways was Rocking. Airfrance had excellent service."
Pros: "Everything was great!"
Cons: "The overhead bin space of this airplane was too small. My suitcase, which fits on every other type of plane, could not fit on this one. I had to check it and then go grab it at baggage claim, therefore having to go through security again. This was not the most convient for a tight connection."
Cons: "More clearly written policy about baggage allowance"
Cons: "Movie app required, but not compatible with laptop. Seats were worn. Could not complete work tasks as no internet available."
Pros: "How I was treated How I felt was wonderful."
Pros: "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
Cons: "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"
Pros: "great seating and food. service was excellent"
Cons: "low resolution screen makes a movie not enjoyable boarding was mediocre, we arrived late and the gate didnt know we were coming. AirCanada had already rebooked me for flight 28h later..which was ridicules. Immediate compensation was the upgrade from Premium to First. Thank you."
Pros: "The passengers, the Brussels airport retail area, 1 of the flight attendants who was polite and welcoming, and the entertainment selections. Finally being connected to Swiss staff."
Cons: "The crew was not very welcoming and was borderline rude when I asked any sort of question such as why I was not allowed to wear my headphones prior to take off. I was patient in not wearing them, but could not relaxing into the trip for the 40+ minutes we remained on the ground mostly not moving. I was tired when boarding and fumbled with my documents and was very curtly told to just hand them over. Another time I accidentally mistook headphones the stewardess was handing out for something else. I took a pair and then immediately gave them back with an apology that I didn't realise what they were, but thanked her anyway. This was met with a scowl and a bit of opposition. There was one stewardess that was very nice and accommodating out of the entire crew. On top of this the toilet seat on the plane was broken, so it fell on you when you were trying to go to the bathroom, and the soap dispenser was broken. I didn't dare mention these things to the flight crew though. The plane was late taking off from Montreal, and so was late landing in Brussels. No effort was made to provide connections assistance, or provide directions on where to go to rebook our missed connections. I and all others traveling to Zurich spent the entire morning trying to find anyone from Air Canada to help us rebook our flights. We literally were going from desk to desk between two terminals, and consulting each other as we went to limit the amount of leg work we all had to do. We all had to finally leave the terminal area and go to Swissport and stand in a long slow line. By that time any afternoon flight was already overbooked. So I and a group of other passengers were booked for an evening flight which forced me to book a hotel in Zurich because I couldn't get to where I needed to be that evening. After being rebook, I still tried to get on an earlier flight by going directly to the gate. It was confirmed that there was some extra space available, but they would not switch me to the earlier flight because I had a checked bag that I could not separate me from. Ultimately my bag was lost which made me have to stay awake and in the Zurich airport even longer after I finally arrived going from one lost baggage representative to another, and then waiting in another line to finally fill out paperwork because my bag had never been scanned in Brussels. The Zurich representatives were very polite, helpful, and efficient compared to anyone I encountered in Montreal, or Brussels. I was without my bag for 3.5 days of what was supposed to be a 10 day trip. My trip was reduced to 9 days because I spent an entire day in the Brussels airport and then had to spend the night in Zurich. I arrived in Zurich on Saturday night, and received my bag on Tuesday afternoon. All in all it was not a good experience until I got to Switzerland."
Cons: "Late departure- even with snow issues have not had similar problems with WestJet"
Pros: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Cons: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."
Pros: "Everything was great. The food was tasty and the flight was comfortable."
Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Pros: "Quick boarding, staff friendly and helpful. Flight attendants ensured those with connecting flights deplaned quickly when we arrived at the gate in Montreal."
Pros: "The same as above, perfect"
Cons: "Big delay, causing me to miss my connecting flight."
Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"
Pros: "I didn't like anything. This was a major disappointment."
Cons: "It was delayed 2 hours. Also, they announced at the airport that there were no monitors on the plane and we should download the Air Canada Rouge app. The connection at the airport was poor so I couldn't download the app but my friend did but she still couldn't watch anything on the airplane even though we were told we could get the app and get the on plane entertainment. I just couldn't believe that in 2017 there are allowed airplanes in such poor condition in the air. Also, I was traveling with 2 children and the airline didn't accommodate me at all. Many seats were empty and they put me in a full row. I had to sit on the floor for 8 hours so my children could stretch and sleep and the fly attendant didn't even bother to ask how I was doing but they would frequently bumped into my children's feet in the aisle. Also, a passenger's seat behind me fell apart. I could write an essay about this airline. Never again!"
Pros: "The flight attendant was excellent!"
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Pros: "The deleted meals request could not be remedied even with greater than four hours notice of THEIR mistake. No proper meals for a 15 Hour flight and no compensation."
Cons: "Get it right or make it right."
Pros: "Quick boarding, flight on time, nice crew."
Cons: "The only thing they serve is water. Still or sparkling. And chocolate bar. Anything else is paid. It's not low fare airline and this should not be happening."
Pros: "The staff is old school and very hard on single travelers who are not white Very rude when I asked some questions ,,.. They seem to think low bout the bout their Indian customers .. They need to be educated some of the Indians can be law abiding and decent people who Can be citiEns of Europe or the US Their thinkng is very racial or prehistoric Only reason I didn't make a scene of it is because I was jet lagged Be careful next time or just don't give me a ticket !!"
Cons: "Racist MF staff"
Cons: "The tv in business class weren't really working... stopping the movies by it self and I had to always restart them until I gave up on watching a movie!"
Cons: "Flight was delayed for at least an hour."
Pros: "The flight itself was fine."
Cons: "The flight left really late, which meant that we had to rush to the next terminal when we arrived in Chicago for the transfer flight."
Pros: "Alles goed"
Pros: "Hey feed you well and offer movies even it's just an hour long flight."
Pros: "Entertainment options."
Cons: "No snacks offered. Checked bag fees."
Cons: "Delayed departure from Seoul so I missed the connection flight to Washington DC."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Pros: "The food is horrible and movies not a lot of selection"
Cons: "The flight was delayed"
Pros: "Return flight -staff were friendly, more spaceous"
Cons: "Arrive flight to Punta cana -staff could be more corteous and friendly"
Pros: "Crew was nice though not very professional."
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Pay for food- embarrassing"
Pros: "film selections are up to date with previously released films"
Cons: "one of the staff attitude was demeaning unhelpful maybe just because I was asian"
Pros: "Smooth flight and on time"
Cons: "No extras (free alcoholic beverages, movies, music. Kind of like flying in a military contract flight"
Pros: "Good movies and interesting flight map!"
Cons: "Almost a 3 hour delay which made me miss the ferry that I pre-booked and is not refundable (over a $100 ticket). Have to pay for flight food which is unacceptable. Okay leg room but very tight at the shoulders. I've flown on much better."
Pros: "The crew was fantastic, and checkin was a breeze."
Pros: "It was a short flight!!"
Cons: "The movies had no sound!"
Pros: "Easy upgrade to a seat with more room without a crazy up charge, super friendly and accommodating staff (both at gate and on flight), smooth ride from start to finish, and very quick turnover to board us after a late arrival plane. All in all, a comfortable experience!!"
Pros: "The price, kayak beat every other website. Glad my friend suggested I try using it."
Cons: "Sometimes a little bit confusing for which airline im suppose to go when there was a connecting flight."
Pros: "Good service, helpful flight attendants."
Cons: "Food was meager and not delicious. Need to download Air Canada app for movies caused some turmoil before the flight."
Pros: "The food was good for plane food and there was a variety of choices for entertainment."
Cons: "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."
Cons: "We sat at the back with no windows and there was no entertainment except for an app available through wifi on our phones."
Cons: "Small seats, no legroom, mediocre food"
Pros: "The pilots always announced when to expect turbulence and apologized ahead of time; turbulence really wasn't that bad either. In-flight entertainment never cut out, though the options were limited."
Cons: "The intercom that the flight attendant used to speak to the passengers was very quiet, so it was hard to hear what he was saying every time. However, the pilots' intercom was very clear."
Pros: "very nice people, food ok"
Cons: "Bad organization at Montreal for special passengers, plus technical pb => flight delayed 45mn"
The airlines did not make the connecting flight for me, nor for probably 190+ passengers. They were not able to make alternate arrangements for most passengers. I ended up paying for alternate conveyance out of pocket. This type of treatment of paying customers deserves a class action lawsuit. Corporations think they can get away with this, and won’t care unless it hurts their bottom line. When they get sued enough, they’ll start caring about serving the people who pay them the money that enables them to exist as a company. The people working at the United check-in worked hard, but the task was understaffed. Possibly the airport at Brussels is to blame also. Their government feels it’s imperative to do a passport control of everyone connecting to flights, who don’t leave the transit area. This is unheard of at most airports. Passport control and customs if for people leaving the transit area. Their irresponsible slowdown cost millions of dollars, to hundreds of people in just one flight. Perhaps they deserve a class action lawsuit at The Hague and shame in the press to reverse their ridiculous policy. I wonder how many hundreds of people were affected by this policy.
Pros: "Amazing crew!"
Cons: "Keep traveler's updated on delays."
Pros: "Price line is better not thief like you yu take my money for nothing my husband not traveling your given me fake tickets . bring my money back on my account. am gonna take to court yu fukin beach.yubstolen my money"
Pros: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Pros: "The flight was on time; other than that, nothing was good."
Cons: "Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!"
Pros: "Flight was very late landing and we missed our connecting flight. As a result had to get a rental car in order to connect with our friends. Also it was a baby crying nonstop for the first half of the flight."
Cons: "Better timing on the flight connections."
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Pros: "The crew was kind and smiling (not like the worst crew I’ve ever had Brussels Airlines)"
Cons: "The food"
Pros: "Crew had a good sense of humor"
Cons: "Don’t lose the luggage."
Cons: "We could have made our connecting flight. And then our"
Cons: "Missed my connecting flight. Had to pay my suitcase extra (60 dollars)."
Pros: "crew was great, seating perfect!"
Pros: "Comfort seating in premium Plus"
Cons: "Crew in this section needs to be more customer centric"
Cons: "i ordered a vegetarian meal and didn't get one."
Pros: "Everything was as I expected"
Cons: "Nothing flight got us into Paris early"
Cons: "too long time before I was transportet with a wheelchair out to the flight. no food even not a biscuit."
Pros: "The staff was great but we hade one hour delay bording went very slow"
Cons: "My seat could not move and the antertainment system dident work"
Cons: "Did not actually get a Polaris type cabin layout. The plane had not yet been converted."
Pros: "The flight was short."
Cons: "The last seat didn’t have a window so if felt like you were crammed into a tiny space and had no idea what was happening."
Pros: "We were surprised to find ourselves assigned to the bulkhead seats where we had extra legroom and great access to the restrooms."
Pros: "The flight from BHM to DEN (my connection) was re-routed due to poor weather in DEN. What was supposed to be a 3-hr flight, turned into a 5-hr flight. Thank goodness my layover was originally 3.5 hrs, so that extra time in the air cut into that wait time at the airport, but at least waiting at the airport would allow me to move around and stretch my legs, and not be stuck in THE tiniest plane seat I've ever experienced."
Cons: "Being stuck on the plane for 2 hours longer than the original flight time of 3 hours made my legs ache. The seats were SO incredibly tiny, and there is very little room in the pocket on the back of the seat in front of you. You can't fit a water bottle, and barely my tiny purse or e-reader device. Please do away with these super-tiny seats."
Cons: "Wish I could have selected my seat when booking my flight"
Pros: "Wonderful uneventful trip!"
Cons: "Checking was chaotic with non working terminals and insufficient staff Plane was real old (4” scree...even my phone has bigger screen) Onboard drinks were exorbitantly priced (paid 8.99$ for gin and tonic where I got only half can of tonic) Food was ok"
Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."
Pros: "Very friendly cabin crew made this trip pleasant and entertaining."
Cons: "Despite plenty of empty seats, the ground personnel would not consider changing our seat assignment at the gate to allow us to sit together."
Pros: "I was put up in a hotel"
Cons: "I never received my luggage. I waited hours and Swissport never filed a report. I did see the Brussels flight I should have gone on did depart late. But as I was waiting for luggage and they gave me a hotel room I hadn’t checked the screen. I was most concerned of the person travelling to pick me up in Bordeaux as it is a journey for them as well"
Pros: "Very good flight, good service and good night of rest."
Cons: "space between seats!"
Pros: "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
Cons: "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
Pros: "There was a good entertainment system with a lot of new options."
Cons: "My itinerary said I fly on Brussels Airlines on a specific flight number. I went to the international terminal to discover it is not there. I then asked multiple aiport staff members if they heard of Brussels Airlines and they said they did not. One person said it may be terminal 1, so I went there based on very little information and with hopes it would be there. I got to terminal 1 to discover there is no Brussels Airlines. I walked to Lufthansa because my return flight is through them, but it was not there either. At this point I have 45 min to make it through security and board, and no one can tell me where Brussels Airlines is. The good news is the flight was delayed, and I got an email from United Airlines with the flight status. This is the first time I was contacted by United and there was a completly different flight number than the itinerary. United should be more clear on the airline and terminal information for international flights!"
Pros: "Great crew and flight attendants, kept us informed of everything, very helpful and prompt on all questions and requests. Movie selection was impressive. Boarding was efficient and flight even left early. Surprisingly pleasant experience in economy for a long flight."
Pros: "1. We booked seats together then when I checked in they had moved my seat and we were no longer sitting together. And then I couldnt get the window seat I had paI'd for :( 2. No boarding announcement and the "gate" was under construction so was a madhouse to board. 3. The crew member put her sweater in my food and pushed the coffee so hard to the person next to me it spilled all over him. To be fair she did apologize for throwing coffee on him. 4. The TV screens were so old you had to push the "touch" screen so your headrest kept moving if the person behind you couldn't decided what to watch... and then hard to watch anything yourself. The food was nasty."
Cons: "See above. I didn't like anything, this might have been the worst flight I've ever had to Brussels. I thought I booked a European carrier, but ugh it was actually United. They only care about business class and first class."
Pros: "not much"
Cons: "Food was awful. earplugs terrible"
Pros: "Nice food, good crew"
Pros: "Just about everything was perfect. lots of leg room in economy plus, seat next to me stayed empty, the meals were very taste. And the crew members were extremely professional. It was just a perfect experience."
Pros: "Good selection of entertainment."
Pros: "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
Cons: "See above comments."
Pros: "Friendly crew"
Cons: "Crew did not get all passengers drink"
Cons: "The cabin was very hot"
Pros: "Thank you for moving me to another flight when mine was cancelled I appreciate that."
Cons: "Movies were not accessible - captions were too small. Movie also froze a few times or became jerky. Not sure whether or not it was your issue or the phone itself."
Cons: "Tiny space, no access to electricity"
Cons: "My flight was delayed by 3 hours which caused me to miss my connecting flight...needless to say I had to stay at the airport for 16 hours for another flight on another airlines"
Cons: "Most uncomfortable seats I've ever sat in."
Cons: "EVERYTHING WAS EXCELLENT"
Pros: "Great tasting food, excellent customer service, and free wine and beer! Couldnt be happier!"