Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Pros: "In a pinch they were able t"
Pros: "Everything was perfect !! Staff friendly"
Pros: "Great in every way"
Pros: "Excellent piloting and cabin crew."
Pros: "Short flight."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "Love the inflight entertainment and the usb plug for phones. Flight left on time and go in a little early"
Cons: "Did not love getting charged $2 for headphones and the girl sitting next to me getting them for free. Super annoying"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "really helpful and friendly service and nice seats."
Cons: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Cons: "No on board entertainment."
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Pros: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Cons: "Economy is very tight quarters."
Pros: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Pros: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Cons: "Nothing disappointed, butt i didn't have any good besides pretzels."
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Cons: "Excellent service excellent pilot"
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "New equipment"
Cons: "Late departure"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Pros: "friendly flight crew"
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "long wait and delayed flight"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "Very professional and caring."
Pros: "plane had individual movies for free with each seat!"
Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Pros: "nice snack"
Cons: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."
Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."
Pros: "All went as planned and expected. No thrill- like taking a Greyhound bus in the old days...gets you where you are going but without much pizzazz New seats and quite clean, but the new seats were very hard and uncomfortable after an hour."
Cons: "Somewhat claustrophobic and always wish the drop down tray table behind could be disconnected from my seat. When the passenger behind uses the tray as a set of bongo drums to keep beat with his headphones it is a pretty miserable trip."
Cons: "I'm not sure how you lose a bag on a direct flight from Atlanta to Denver, but Delta found a way to do it. They didn't even put my bag on the plane and had to send it with the next one coming. To their credit, they did drive it out to my house when it got here."
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Appreciate having movies available through wifi however didn't realize this until only an hour left in flight."
Pros: "Delta is cheap, probably for a reason. Also had no food available on a 3 hour flight."
Cons: "Delta lost our bags immediately. We were two hours early and had more than an hour between our connecting flights. Our connecting flights were literally next door to each other. However, our bag didn't make it to the connecting flight. No excuse, no explanation. We were on a 3 night vacation, and we didn't get our bags for more than 30 hours."
Cons: "3+ hour flight with no TV/ entertainment"
Pros: "Seats were too tight and too close together."
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Cons: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Pros: "Pilots that did show up were pleasant and made the best of the situation."
Cons: "No scheduled pilots for this flight. Pilots that did arrive had their schedule rearranged---they showed up to work thinking they were flying to Seattle. They were asked to step in to fly to Denver instead---20 minutes after our scheduled takeoff time; not horribly late, but seemingly disorganized, which leads to all kinds of thoughts about AA overall competence."
Cons: "The gates closed early and I missed this flight! Horrible service, never flying American again."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Cons: "Everything. Had to sleep overnight in airport and was late coming home."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "Wonderful, again. Will fly American any chance I get!"
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Pros: "Tv and power outlets"
Cons: "This one attendant didn't get her name but was very cold to me"
Cons: "plane had mechanical problems - new plane and gate and an hour delay. - first drink should have been free"
Cons: "Small plane"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
Cons: "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
Pros: "We were able to get to Denver"
Cons: "Jammed in like sardines, rude flight staff, extremely hot aircraft for November"
Pros: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Cons: "No complaints."
Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."
Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Cons: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."
Pros: "Flight was on time"
Cons: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Pros: "Very friendly staff"
Pros: "The plane was new on the interior and comfortable."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "I liked sitting next to my friends."
Cons: "Lack of leg room"
Pros: "They showed American ninja warrior."
Cons: "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."
Cons: "The service was terrible, 4 hour traveling and not food."
Pros: "Had more leg room."
Cons: "The delay in the flight. The extended boarding process."
Pros: "the entertainment was good. Loved the free wifi. Loved the complimentary drinks"
Cons: "The flight took 45 mins to depart after the scheduled time. The flight attendance were super rude. The pilot was not easy on the landing or how he took off. First flight ive ever felt sick on."
Pros: "A free airline ticket!!"
Cons: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"
Pros: "Very comfortable First seat on the E75. Lots of space."
Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"
Cons: "Im still in dallas.....very angry"
Pros: "I fly alot! I have never been on a plane that was so shaky from take off. No wind nothing crazy effecting the pilot. It felt like maybe it was his first flight"
Pros: "On time and good price""
Cons: "Don't like the communist inflight movie choice shown? Other option than pretzels for snack?"
Pros: "Flight delayed provided snack in terminal at gate."
Cons: "Flight delayed three hours"
Pros: "The flight staff was efficient boarding people and were pleasant despite the close quarters, full plane and bumpy turbulence."
Cons: "The boarding crew woman was completely and unnecessarily rude. I have a small purse I had gotten out of my backpack to get my boarding pass that she insisted I put back in my backpack before loading. I understand the concept and reason for the request but the manner in which she did it was so uncalled for. I don't recal a time in which I've been spoken to in that manner in a very long time. While I was doing it (it took literally 5 seconds), she was screaming at me to walk over to the side and lose my place in line. After I quickly put it in she screams it must go in all the way, which it was. There wasn't even a bulge from it and it closed with ease. I'd be happy to provide a picture of my small backpack/purse."
Cons: "I was dissappointed in the additional baggage fees for checked bags and then have to watch people fight for carry-on baggage space. Ridiculous situation airlines have created. Plus flight was delayed because of mechanical problems coming back. But in flight was comfortable and well done."
Cons: "There was an extremely loud noise going on under the plane before takeoff. It was even shaking the plane. Very annoying and did not engender confidence. I mentioned it as I was leaving ; they said it was hydraulics. They might want to tell passengers that , because some people were clearly scared."
Pros: "Absolutely nothing about them. By far worst experience ever."
Cons: "The staff talked to me in a condescending voice. First flight I called the airlines and asked simple questions on what time we should be there and the process. Then we get there by said time and they said she missed her flight. Keep in mind I have a one hour each way drive to lax. Came the next day 3 hours early to stay in the line 3.5 hours and the line was short! They let people cut us left and right and the staff was rude on the phone and there. I lost ANOTHER work day dealing with them. They said she was on standby for next flight 3 hours later only to get to the gate and they said they NEVER EVEN PUT HER ON THE LIST. then she got put on the next flight 3 hours later to get told it was a full flight and so she waited another 3 hour flight and finally got on... on top of the stress I went through, the work I missed out on, the drive and gas it took to get there, her first day of her Job was the next day after that mayhem! It was absolute chaos. I can honestly say I hate that American airlines and I don't think it's right. The person next to us also had a horrible experience with them in the line next to us. She missed her best friends wedding due to three disorganization and horrible service.... SHE WAS SUPPOSED TO BE A BRIDESMAID!!! I wrote the company.... but I expect no return or respect from them if I can't even get that from their condescending customer service "manager" ABSOLUTE WORST EXPERIENCE EVER!!!!!"
Pros: "Professional, punctual good flight"
Cons: "Like on domestic flights limited service."
Cons: "Had to check my bag because they ran out of overhead bin space."
Pros: "Customer service rep was very empathetic."
Cons: "AA canceled my flight three hours before departure, and were unable to provide a reason or rebooking when I called, resulting in me missing a close friend's wedding. Never will be using this airline again."
Pros: "Good service"
Cons: "Good and not much leg room"
Pros: "Great flight"
Cons: "Crew was fantastic on United!"
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Cons: "Very turbulent flight"
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Pros: "Seats tip back pretty far, without cramping up leg room for the person behind you too much."
Cons: "The passenger behind me was playing games on the screen on the back of my seat. So, my seat was constantly being tapped and it was more difficult to sleep."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "leaving on time"
Cons: "Crew's facial expression were upsetting to see since they looked unhappy. Should I be worried about my flight?"
Cons: "Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Boarding and landing ahead of schedule"
Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Cons: "Delayed and got downgraded without refund of difference"
Pros: "Good crew"
Cons: "The usual. - crowded, smelly"
Pros: "The seats had plenty of leg room and I enjoyed the movie selection"
Cons: "The food left much to be desired"
Pros: "Crew was great"
Cons: "Great aircraft!"
Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Pros: "Flying in America gave me no problems. Things only got terrible after we left Denver."
Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."
Pros: "They sent me a text message telling me it was canceled"
Cons: "Unfortunately, despite the text message saying the flight was canceled, the ANA ground staff in Taipei that we talked to assured us it was not canceled. But it was. And so ensued 24 uncomfortable hours of pain. Thanks, United."
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Cons: "Bad snacks. Need biscotti"
Pros: "It was a quiet and smooth ride."
Cons: "Unreliable wifi."
Pros: "The flight was snooze and the flight staff were friendly!"
Pros: "Crew was nice and friendly."
Pros: "The flight attendant finally took care of it after I complained a couple of times."
Cons: "That you changed our seats, and, that there was no room in any of the overhead bins. So, the flight attendant told me that I needed to fight my way through the people coming toward me back up the aisle and check every overhead bin all the way back up to see if there was room for my one suitcase. Others had brought more than one bag up there. Finally they checked my one carry on bag. The ride was also really bumpy, worst that we've ever experienced. But that was due to weather conditions."
Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."
Pros: "I wish all airlines were like Lufthansa. Lufthansa still cares about the passengers, while others only care about profit."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Pros: "San Antonio flight to Denver delayed too long where could not make connection in Denver to Toronto. Had to make other flight arrangements."
Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."
Pros: "Under booked flight was a plus!"
Pros: "Arrived early and flight crew was super nice!"
Pros: "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
Cons: "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
Pros: "The cost of the flight"
Cons: "The seats suck. They are so uncomfortable!"
Pros: "On time"
Cons: "Paid for xtra for seat. The plane didn’t have the seat. Terribly cramped and uncomfortable."
Pros: "Comfortable seats and friendly crew."
Cons: "* Lack of information on what ended up being almost a one hour delay from the departing gate. * Sat on tarmac for 20-30 minutes waiting for a gate to open up."
Pros: "The staff was so kind and made the trip fun, very fast flight but so enjoyable. I honestly will not fly another airline if frontier is available. And best of all it was inexpensive... other flights were pushing 500$ and I got this ticket for 200$ overall great experience!!"
Cons: "Only thing was I couldn't buy a drink with cash which is all I had on me but I think that's every airline so nothing frontier specific :)"
Cons: "The additional fees for everything."
Cons: "Had to wait for over an hour after landing in Denver before deboarding. more worth it for short trips where you wouldn't have to pay for a carry on, with carry on costs you might as well go for an airline with better service and higher levels of comfort. It got the job done!"
Pros: "My only good then was that I had wonderful passengers around me that were conversationalists who were entertaining and helpful!!"
Cons: "Can't you learn how to communicate faca to face with people? Let us know personally why we keep getting held up for take off, why we are being left in the dark, andehy you can't schedule more accurately! It doesn't help to fly somewhere if you miss the event you went to attend! Try compensating for our inconveniences for a change!!!!"
Pros: "On time flight. I'd fly frontier again Flight time was changed flying back into charlotte which caused my family to miss flight however supervisor was very nice and got us on the next flight with no hassle! Now that is customer service! Thank u thank u!!!"
Cons: "Had to pay for 1st check in bag"
Cons: "This flight was delayed by several hours, so I was concerned that I might miss my connecting flight in Denver. I could have flown through any other city en route to Raleigh, so it was frustrating that Frontier would not do anything for me until I got to Denver, because the risk was extremely high that I would miss the last flight out of Denver. Fortunately, Frontier decided to hold the connecting flight so that people on this flight could make their connection. HOWEVER, I landed a few hours later in CHARLOTTE, NC. Apparently Frontier had not checked my ticket when I boarded the wrong plane. My ticket clearly indicated that I was supposed to be on the flight to Raleigh. From Charlotte, there was an American Airlines flight that I could have transferred to--something that every other airline I've flown has done under these circumstances. But Frontier told me they don't put passengers on other airlines' flights, so I had to wait another couple of hours to catch Frontier's next flight to Raleigh. Throughout the whole process, it was very frustrating because for hours while I waited at LAX, I couldn't find a single Frontier employee. I even had to wait at ticketing when I arrived at the airport, not because of a line but because there was no one from Frontier at the counter. All of this suggests to me that Frontier just doesn't care. They don't care enough to be at the airport in case passengers have problems like this. They don't care enough to avoid missed connections by putting people on different flights. They don't care enough to make sure passengers are getting on the correct flights."
Pros: "new jet. enough leg room (i'm male, 5-10). Overhead bins are normal size (can hold typical carry on), not the microscopic ones. Everything was on time."
Cons: "STL ticket counter was only staffed 2 hours before the flight -- which makes sense if they didn't have more flights, but the signs weren't big and complete enough for passengers to realize what was going on and how we would check our luggage. So we were standing around a bit confused. Once Frontier people showed up, it was fine. Also, coming back to STL, I had a 2 hr shuttle bus ride that was leaving 30 minutes after arrival, and although the plane arrived on time, the luggage didn't reach me until 37 minutes after, so I had to get a hotel room for the night. I don't know how luggage handling works, so maybe not Frontier's fault at all. 30 minutes isn't much time, but it was a direct flight, so I thought it would work."
Pros: "No delay. Flight was on time"
Pros: "The staff was great. Friendly, helpful, and efficient."
Cons: "Cramped seats. No wifi or entertainment. Felt nickel and dimed with my complimentary water."
Pros: "Nice clean new plane. Good price."
Cons: "Seats that don't recline and are hard? Are you kidding me? Honestly how much money are you really saving with not putting any cushion in them? Did anyone try flying 4 hours sitting in those seats before you decided to put them in your planes? Wow. No complementary water or snacks? You are saving pennies and causing huge customer dissatisfaction."
Pros: "Overall it was a lot better then my flight to Atlanta"
Cons: "The seats are extremely hard"
Pros: "Checking in was quick."
Cons: "Cramped seating. You didn't tell us about the extra charge on the carry on and if you did it was too hidden."
Cons: "Online Check in forces you to choose a seat at additional charge. Late Departure, Late Arrival, No Gate at Arrival Additional 20 minute wait. Two Hour wait at Baggage claim. Lost Baggage. Finally receive baggage next morning."
Cons: "Seats are tiny, all in flight services are for charge."
Pros: "very warm staff"
Cons: "Did not like the nickle and dime approach: 1) Pay extra to select a seat or get randomly assigned to a middle seat in the back 2) Pay for your checked bag; or pay more for your carry on. One or the other please, but not both! 3) Understand that all airlines charge for food these days, but water? Really?"
Cons: "Mechanical delay. 4 hours late landing, couldn't even give us a free soft drink, had to finally change planes and barely a apology"
Cons: "Had to pay 40 to check a bag. Will be hit again on way home. Seems to be a hidden fee that I will account for in the future and do the math and not fly Frontier. Only one person checking people. No kiosks. Delays on both flights. Overall terrible experience. Took 11 hours to get from Cincinnati to Salt Lake City."
Pros: "left on time"
Cons: "arrived 40 min late. uncomfortable seat. seat area too small. price is not the price. baggage took forever. never again"
Pros: "I'm 6'3" and simply cannot get comfortable in a plane seat."
Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"
Pros: "Wellllllll it didn't crash I guess that's about it"
Cons: "An hr delay, only one working bathroom, rude staff, late 45min wait for checked bag. Overall got to my destination in Denver about 2 hrs late."
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."
Pros: "Seats were wider than most airlines and there seemed to be a couple of inches more legroom, but the seats were thin and not very comfortable."
Cons: "Unexpected fee for carry-on baggage. Who ever heard of being charged for a CARRYON? The airline provides no service with carry-on luggage- all the work is done by the customer."
Cons: "Another subpar experience with frontier and my last"
Pros: "It left on time"
Cons: "The chairs are like torture devices. They replaced their humane, padded chairs with these ultra slim hard plastic ones that don't recline so you're stuck sitting at a 90 degree angle with basically no padding so they can fit more seats on the plane with tiny tray tables. I'd like to see the CEO spend a couple of hours in one these. I'll never fly Frontier again because they've completely lost touch with the concept of treating customers with dignity."
Pros: "When it was over"
Cons: "Even though the ticket is cheap, you have to pay outrageous prices for literally everything else. You have to pay to reserve a seat (any seat) otherwise they can separate your family on the plane. You have to pay for drinks (even water) no matter how long your flight. You don't get a free carry on bag and if you don't book the bag before you get to the airport it can cost you north of 45$ to check it. The accommodations themselves were not great. The chairs have no cushioning, don't recline, are so close together that I couldn't cross my legs, and the tray table is 4 inches wide and couldn't even hold my laptop. The flight attendants on both flights were extremely rude and ran into me with the drink cart twice. One of the flight attendants when asked if the AC would be turned on since the flight was pretty warm asked if the woman wasn't just having hot flashes. She was upset tingly abrasive. The flight was delayed on the Tarmac for over an hour because the team couldn't load the baggage on the flight. The flight team didn't give us any explanation of the delay beyond that, they didn't update is on the expected time delay and they never apologized for the delay. When we did finally get going the flight crew was very rude with asking people to sit back down. Worst of all was that after all of that they lost my luggage. Despite a 2 hour layover and 1 hour delay at the gate specifically because they weren't done loading the luggage Frontier couldn't manage to get my luggage from gate 42 to gate 44... The whole experience was awful. I would never fly with them again no matter how cheap the ticket."
Cons: "This was the oldest plane I had been on in quite a while. The tray tables where half the size of the regular ones and metal. There was hardly any legroom. There was absolutely no entertainment options. No Wi-Fi on the plane. And you had to pay for any snacks and drinks. Although I did get a great amount for the cost, I would have paid a little extra to fly a different airline in order to have Wi-Fi and entertainment options."
Pros: "Took another airline, United"
Cons: "Cancelled flight 2 hours before scheduled take off and just handed out a paper with instructions and a phone number to call. Should have rescheduled with another airline because it was your fault (mechanical). Had to pay 200 more with an another airline and had to leave the following day which created issues."
Cons: "Sat on runway for 40 min after landing in what otherwise was a good flight."
Pros: "I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience."
Cons: "I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience."
Cons: "From the inappropriate and unprofessional threats of the flight attendant to the up-charges for everything, this is truly the worst airline out there. Never again."
Pros: "They surprised me at the counter with a 50 dollar carry on fee. It was complete chaos boarding more than usual. The flight was an hour late. The guy at the counter representing them and the attendants were rude."
Cons: "Everything is tribble I will never fly with frontier airline again"
Pros: "Price of flight"
Cons: "Everything else."
Pros: "I made it to my destination safely."
Cons: "Complementary soft drinks or coffee would have been nice."
Pros: "The seats were comfortable and the crew very friendly."
Cons: "The seats did not recline. All food was overpriced including water. I had prepaid for a suitcase, but they refunded to me when I tried to check in online so had to pay $40 instead of $30 when at the counter."
Cons: "I paid an extra fee to pick my seat. When I boarded the plane the flight attendant informed me that they gave me seat away to an infant because the mother wasn't aware that she couldn't put a car seat in a isle or middle seat. How is that my problem? Maybe give away a seat that a passenger didn't pay for. The flight attendant was extremely rude and told me if I didn't like it I could take another flight. How about you put that baby and irresponsible mother who failed to read the fine print on another flight?"
Pros: "There was a lot of things that i didn't like but the crew made me forget about all the bad things. Amazing crew and funny just maid everyone smile and laugh. Without this crew i think i would have hatted my flight but they made it worth it."
Pros: "Crew was fine."
Cons: "Uncomfortable seating, had to sit all cramped up, had to pay for water, even though got boarding pass online had to stand in line at airport for 45 min. for checkin process, had to pay extra for luggage and seat assignment."
Pros: "Boarded on time. Friendly crew."
Cons: "No leg room. Should serve free beverages."
Pros: "Inexpensive, quick"
Cons: "The seats were fixed, tiny and I was uncomfortable the whole time."
Pros: "Boarding was fabulously easy."
Cons: "I did not know during booking about the carry-on fee or the seat fee (!!!! though I later learned that if you didn't select a fee for a seat they would assign you whatever was left, not that that is appealing). You had to pay for everything except water. There was no in-flight entertainment at all. Trays were tiny. I will never fly this airlines again."
Pros: "Reasonably efficient, on time on the way out, 30 minute delay on the way back. Crew was pleasant enough."
Cons: "Seems like a good deal, but be careful! I expected a budget airline where one had to buy coffee or soda onboard, no big deal. I didn't expect that the carryon baggage, would cost nearly as much as the flight. I expect a charge for premium seating, but not a charge for ANY seat selection, etc. Seats were the worst I'd EVER encountered. No headrest at all, no padding, nothing. I'm not too picky, and at 150 lbs don't strain the capacity of most airline seats, but this was BAD."
Pros: "food and entertainment were not spplicable- you might need to add that sd an option"
Pros: "Space on plane sense nobody flies this airline."
Cons: "Ticketing agent denies a 6'6" traveler an aisle seat because it's, in their words: "Fully Booked". Once onboard, you realize the plane is half full and that the ticketing agent just didn't want to be inconvenienced."
Airlines flying from Alabama to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights