The staff and crew were wonderful. The delays were atrocious. The missed connections problematic. Getting home at 4am and having to go to work at 8 am, not a great situation. The gate agent in Huntsville was amazing. She helped everyone efficiently and with excellent problem solving skills. Her communication was helpful, timely, and thoughtful.
Smooth flight. Left on time, and got in 15 minutes early. Onboard video was great
Entertainment is ok! Boarding and seat with zone is terrible. I paid for the seats but you didn’t give me what I paid for which is exit isles.
Flight was canceled, and no effort was made to help with rebooking, no hotel vouchers, no car transportation and minimal food voucher and most places for food were closed by the time the voucher was given. Waited for 3 hours for bags. Simply the worst travel experience I have ever had
My flight was 6 pm 6/6. Every hour they delayed it again - air condition issues then no pilot then the crew had worked too many hours and cancelled the flight at 11 pm. Sent customers to NJ a 45 minutes uber ride to a hotel. Had to be back by 5 am for a 7 am flight and again no pilot etc with another three hours of delays.
Delta flight was on time, seats were comfortable, and crew was nice.
Airline lost my luggage and set me back a day worth of travel due to having to stay in Denver to wait on my luggage
I'm a larger, athletic guy (6'2", 260lbs powerlifter) and I found the seats incredibly uncomfortable with minimal leg room, especially in a window seat. Now, I full understand that being smaller may change my view but even if I was 80lbs less, my legs would be the same size and I was sandwiched between my seat and the seat in front of me.
The helpful attitude of the staff, and being a wheelchair passenger everyone was helpful and understanding. The trip was made comfortable by the upgraded seat which was given without my request, that was a great surprise. Thank you Delta.
The flight attendants were friendly and seemed to like their jobs. I am not a high maintenance person, but they seemed to respond to people's needs and requests in a timely fashion with a smile.. I appreciate the benefits of complimentary snacks and beverages, as well as the relatively inexpensive checked baggage fee. (Although I would like it better if it were free! :) ) The only improvement that could be made to make the boarding process more efficient is to board the plane from the back. The alternative would be to board people with only a personal item first. This would reduce the wait time while others are stowing their baggage.
The boarding and flight announcements need to be honest and accurate. These were not. While flight delays cannot be avoided, please. be honest with the passengers in informing us about the timing of the delays. Deceptive delay times is not good business. Deceptive and/or grossly inaccurate boarding times are not good business either.
Everything was delayed and the staff sent me to the wrong gate, causing me to miss one of my flights. I arrived at my destination 6 hours later than I was supposed to.
On the return flight, arriving in Denver we sat on the tarmac in Denver for over 20 minutes.
The flight was fine. It's the satellite terminal that supports American eagle flights is what sucks. There is only one food option and everything there is way overpriced. I mean I know it's airport pricing, but it's even crazier than that. I bought a sandwich in a plastic container for $18.
Don't change gate multiple times make people run across the airport. Announce delays in a timely manner. Have maintenance crew ready. Don't delay and keep passengers on the plane for 3 hrs. on tarmac.
My seat tv didn’t work the whole trip. And the seat space is too small despite being seated at the front.
Flight was delayed leaving Dallas. Arrived about 2 hours later than scheduled.
They lost my luggage and it didn’t get delivered until the next day.
These are the things that AA did right on this flight:1 Smooth Boarding Process, 2 Departed on time, 3 Arrived early at destination 4, Friendly and courteous staff. Great job AA!
Cold air blew constantly on my legs almost making me numb.
