We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "The main economy seats were far too narrow."
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Flight was delayed and completely packed so our family could not get seats together"
Pros: "Love the fact that the head rests move to support your head better."
Pros: "arrived a bit early"
Cons: "No meal option and my video screen volume did not work"
Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Pros: "great crew!"
Cons: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""
Cons: "Boarding at JFK.Always messy"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Pros: "Good entertainment selection and great crew"
Cons: "Seats are more uncomfortable relative to other airlines"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Cons: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Cons: "Very little leg room."
Pros: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Cons: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "In a pinch they were able t"
Pros: "Everything was perfect !! Staff friendly"
Pros: "Great in every way"
Pros: "Excellent piloting and cabin crew."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "App is good and convenient to use."
Cons: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
Pros: "really helpful and friendly service and nice seats."
Cons: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Pros: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Cons: "Economy is very tight quarters."
Pros: "Friendliness of staff. Second flight was a newer plane - sweet!"
Cons: "For a long flight perhaps a little more in the snack department."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Cons: "Excellent service excellent pilot"
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "long wait and delayed flight"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "plane had individual movies for free with each seat!"
Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
I made it to gate right before they closed the gates and still got put on the next available flight BUT let two other people go in who were behind me on the line. So disappointed.
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Cons: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Pros: "Really enjoy flying first class."
Pros: "Crew was absolutely amazing."
Cons: "On time flught instead of a two hour delay"
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Cons: "The seat went back three inches. I was about to spasm after 4 hours. No movement whatsoever. The flight crew could have moved me but I suppose they were told not to as I had a cheap ticket."
Pros: "Easy process overall"
Cons: "Free wifi, free food"
Pros: "It was standard AA service"
Cons: "After flying in Delta Comfort+, American’s forward economy section is just nothing."
Pros: "Crew was tight, friendly, flight comfortable & painless."
Cons: "Sat waiting for gate for 30 min"
Cons: "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
Cons: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
Pros: "The crew was polite and professional"
Cons: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Pros: "On time flight. We were even a little early."
Cons: "Those seats are just crammed in there aren’t they?"
Pros: "The notifications regarding my connection and baggage claim."
Pros: "Crew was great"
Cons: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Cons: "Flight was delayed so had to drive to connecting city just to make it home."
Cons: "My bags were not checked all the way to my destination, I had to get them re-tagged and checked for this part of the trip and the American Agent was EXTREMELY rude and made us pay oversized bagge fees even though our baggage was within the Qantas allowance, the main carrier for our flight."
Pros: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Cons: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Cons: "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
Cons: "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Our plane was given to another group going to Orlando so we were delayed almost 4 hours. This after a 5 hour layover."
Cons: "Gate lady was funny about being pissed about the delay."
Pros: "Great service in first class"
Pros: "Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too."
Cons: "Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight."
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Cons: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Pros: "Everyone was very professional and pleasant."
Cons: "All great today."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Cons: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Cons: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Pros: "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
Cons: "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
Cons: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Cons: "They did not check the toilets before we left so we were diverted to St. Louis and I arrived in charlotte 3 hours late"
Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Cons: "The flight was majorly delayed."
Cons: "Spirit does not provide any complementary snacks or beverages and does not provide any entertainment devices for its passengers. Their seats do not recline and they have very little room in the regular economy seats. I expected all of this when I booked this ticket but those who don’t know should."
Cons: "Flight was delayed over an hour."
Cons: "be ontime not hours late"
Pros: "The crew was funny. We did airplane yoga and they made jokes."
Pros: "Quick and easy flight"
Cons: "Could not enter the gate, waited on the tarmac after arriving for a long time with rude flight attendants."
Pros: "Spirit did fine but the Russian group that sat near us talked nonstop and loudly and stood up in the isles a good portion of that time. They also had the lights turned on which made it impossible to rest ."
Pros: "Crew was nice"
Cons: "Spirit is the below cheep. The seats are bare basic do not lend back even a little. They advertise as the low rate fare, but by the time you add in the carry on luggage fee, I could have used a different carrier. They charge even for water $3.00 for tiny bottle. The planes rattle during take off and landing. I would only fly Spirit again if I had an emergency to get to and had no other choice. I would pay 50.00 for a better plane. They put two more rows of seats in their plane-cramped, cramped"
Pros: "We were sitting 200 feet away from the gate and did not hear any announcements. About 10 of us miss the flight"
Pros: "boarding was fast"
Cons: "the kiosks didn't work, there was a long line, no one explained it was for baggage only, there was someone in another line that I found after I was in first line for 30mins doing the tickets, then she left w/o warning, no one at the counter for a while before another stepped in. Also, poor customer service, yelling at passengers to step up to line, waving them forth to counter rather than stating, 'next please'. Not friendly"
Pros: "We arrived at our destination."
Cons: "The crew was extremely rude and sexist towards a family with kids that were just trying to fasten their seatbelts safely. Instead of helping, they only got angry at the parents for not knowing how to get the seatbelts safely on their children. They repeatedly ignored the wife and kept addressing the husband as if she was not there. It was very uncomfortable to be around and seemed entirely unnecessary."
Pros: "The price"
Cons: "Not being able to pick a seat without being charged extra for it"
Cons: "Late 2 hours looking for additional mileage to add to my spirit credit card"
Cons: "Being charged for baggage"
Cons: "We had a 2 hour delay in boarding and then a 20 minute wait at the landing gate as they were all full."
Cons: "Flight was delayed, Woman had an intact male Pit bull as a service dog ( therapy dog). The dog acted up 3 times in waiting area I do not know why they would let that dog in the cabin?"
Cons: "Our return flight was cancelled and we received no phone call or email of any kind letting us know. We had a wasted trip to the airport and my buddies vacation time was up the next day so it put him in the hot seat at work. They were very unprofessional at the check in counter while we were trying to figure out what to do. My friend who we were going to see in Denver had flown spirit a few months before to come see me in Texas. And he had some unnecessary issues also with delays and unprofessional personnel. I won't be using them again. Use a different airline."
Cons: "We were delayed for about three hours but there were no announcements or screens displaying that information. There was no indication that we were even at the correct gate. People had to walk up one at a time and ask to confirm what was happening and that we were all at the correct gate. Two hours after our flight was supposed to take off, there was finally an announcement letting us know that there was a delay and our gate would be changed so we needed to move out of the way so another flight could use the gate, but not to too far because they didn't know when or where our flight would be leaving from. It was chaotic and disorganized for no reason. I understand that delays happen but the lack of communication was unacceptable."
Cons: "I bought this ticket directly from spirit. They scheduled my connection such that it would have been impossible to make. Apparently this was an "unforeseeable circumstance", so I was offered no accommodations even though there were no alternate flights available until two days later. The agent I spoke with changed his story about what could be done every time we spoke, and when I requested a refund, he was unable to print a receipt or any kind of confirmation paperwork or email whatsoever to prove to me that my ticket had been refunded. He was also unable to tell me the amount of the refund. I simply had to take his word for it that Spirit would process my refund for an unknown amount within 5 business days. Needless to say, i have doubts. This was absolutely unacceptable. I was forced to pay for an alternate flight on a different airline, and pay for an airport hotel for the night. I am beyond furious with spirit airlines and I have received unimaginably terrible customer service."
Cons: "The price of the flight was relatively inexpensive, however, after paying for a second carry on, checked bag and overweight checked bag (40 lbs not 50 lbs), this flight was WAY more expensive than other carriers with the same luggage. The bag fees were never explained during the booking process. The flight was delayed almost 2 hours due to other Spirit delays to Ft. Lauderdale, thus, instead of paying hotels and rebooking Spirit customers, Spirit decided to wait until every passenger boarded -- not caring that customers were missing connections in Denver. The ticket agent in Ft. Lauderdale was a right miserable so and so. I'll never use Spirit again."
Cons: "I know Spirit offers low fares and in return you pay for everything else, seats, carry-on bags, boarding passes (if you don't print yourself), drinks, etc. In knowing this I did my due diligence before this flight to make sure I wasn't going to be charged for things like the size of my purse (I measured it), etc. Upon check in for this flight, I was informed that I owed $30 because my checked bag was 43 lbs and Spirit has a weight limit of 40 lbs. The other customers in line were just as shocked. To me, the standard is 50 lbs. With that being said, in my research on Spirits website this was not clear. I think this sort of fee should be much more prominent. I am a "prepar-er" if you will and for me to not know this charge was coming tells me Spirit most likely makes a lot of money off of passengers regularly having to pay this unexpected fee at check in. The ticketing agent told me it happens daily after I asked him. This feels a bit like a scam, in my opinion. Spirit will say "It's on our website" and I'm sure it is but again, I don't feel like this charge for a weight that's standard is 50 lbs is clearly called out to passengers. I'm fine with no frills, I'm not fine with unexpected charges that I feel are under the radar until the 11th hour when you have no choice but to pay or repack. Uncool, spirit."
Pros: "The flight crew were very nice and professional"
Cons: "The check in process was horrific. Their website was not working so I was forced to spend more to print my boarding pass at the airport. I had no idea Spirit was going to be so uncomfortable. I really think a disclaimer in large print should be available prior to booking with them. Something like Attention: the flight you are about to book comes with very small, unpadded seats crammed closer together than most airplanes. You will be physically touching every person you sit next to. Even if you are a skinny person. The seats do not recline there is no Wi-Fi or on board entertainment. You will be nickel and dime to death so that in the end you won't actually be saving as much money as you tjought."
Cons: "Spirit broke my luggage. The staff was very rude. And hidden fees are everywhere. It's worth it to pay 20/25 more on a ticket with out hidden fees. Never again."
Cons: "That my bags are more expensive than my plane ticket"
Pros: "I liked the large airplane. We were all 3 seated together even though we didn't pay for seating. We weren't in the back. The seats were comfortable."
Pros: "Boarding is easy, actual flight price is ok"
Cons: "Baggage fees are outrageous. It makes a great ticket price equal the competition or higher. 55 for a carry on, 10 dollars to talk to someone at the counter if you don't use the kiosk. I will pay slightly more in the future to never use them again."
Pros: "On the opposite side of the helpful/friendly spectrum -there was one employee who heard my story and offered to let me use one of his free flights if I was charged for some reason. He waited while I went through the ticketing process again. That was VERY generous. I wish I had taken his name down."
Cons: "Did not receive a notification that my gate had changed to an entirely different terminal and I missed my flight. There was no way to even know/find where my new gate was located. They only had one Spirit employee at the gate that was on my ticket and she was busy checking the people in for another flight. Ladies at the correct gate were not friendly or helpful. Paid $200 to stay overnight in a hotel and I missed a day of work. The check-in/ticketing area for Spirit was a madhouse."
Pros: "Crew, communication was all great"
Cons: "The only negative was the seats were a little cramped. I am not a big guy and I found the seating a little narrow. Overall a good flight, great value. Will definitely fly Spirit again."
Cons: "Everything was awful from the way they handled bags, to the communication about delays, to the delays themselves, to the failure to take care of passengers given the long delays. Before signing up for a Spirit flight, make sure you add the cost of checking carry-on bag, getting a seat assignment, getting any water during flight, boarding (yes they up charge for boarding). Then, make sure you factor in the small size of the airline which makes it far, far more vulnerable to weather delays - fewer planes, fewer pilots, fewer re-routes available. Also, add at least an hour to the end of each flight to get your bags if you do check them. So, you don't save money or time, and you're very vulnerable to weather and mechanical. With their organization this bad, I can only imagine how weak their mechanical is."
Pros: "On time and staff very accommodating"
Cons: "No much leg room"
Pros: "Well, it got my mom here in one piece."
Cons: "Everything else. The time has come where the price does not outweigh the discomfort, stupid fees, and rudeness."
Cons: "I don't mind the bare fare, a-la-carte pricing. Its different but once I understood it, I could manage. On my flight to Ft. Lauderdale from Denver, I witnessed a male flight attendant being exceptionally rude to every person passing him while entering the plane. He then proceeded to belittle and talk down to each customer he talked to about moving jackets and correct placement of personal vs. carry on items. There was plenty of room in overhead bins once the plane was loaded. This flight attendant, talked to people as if we knew have rule he did and if they didn't he became aggressive and rude. At one point an older gentleman in his late 60's questioned what the rude flight attendant was saying and the attendant snapped. He screamed at the man and then threatened to have him removed for challenging what he said. I was afraid to ask for water or to even stand up because of how your flight attendant responded to an honest question. I have been flying for 30years and have never experienced such vile behavior on an airplane. The male flight attendant had brown hair was around 6ft tall, not big but not in good shape and wore glasses. I hope that he never is able to threaten people in flight again. The atrocious behavior i witnessed, has me never wanting to fly with spirit again. On the way home from Mexico, our flights were timed 1hr apart but yet it took 2+ hrs to go through customs. Do to this poor planning on behalf of spirit, we missed our flight and had to spend another unexpected night in Florida. I incurred charges for taxis, hotels, expensive food and missing work. When I spoke with spirit staff members they refused to help. One suggested I should pay money for a new flight. Its took me 5 employees to finally find someone who offered to fix the flights for the next day for no extra cost. I was offered no compensation for my inconvenience and time."
Pros: "easy and on time boarding, easy flight."
Cons: "I am lucky it was just for a 2 hour flight, seats were very uncomfortable"
Cons: "Don't let the cheap flight fool you, at every turn there are additional costs. Even a carry on. ag costs at the least 45 bucks if you do it before hand. At the gate, it cost 100 bucks to CARRY ON a bag. Sitting in the airport for 5 hours was fun too. :/"
Pros: "The price initially"
Cons: "The spirit luggage check in delayed me (the 120 minutes early I was there) before the flight - standing in line - by the time I got to the ONE gate agent she said I was too late to catch the flight and admitted it wasn't my fault but I would have to pay an additional $170 to book the next flight which was the following morning. Down hill from there. It took me an hour waiting on hold to speak to someone on the phone. The representative & then her supervisor could care less, by that time the rebooking charge had gone up to $215. It cost me $300+ to last minute book a low price room for the night, taxi back and forth from the airport (I had already returned my rental car). That doesn't include the return flight I paid for on a different airline or the refund I should have recieved for the RT trip I already paid for. Shameful (non)service spirit!!!"
Pros: "Friendly crew, new planes."
Cons: "Small, uncomfortable seats/armrests."
Pros: "I did like the price point of the tickets very little in delays and customer service was on point all the way around"
Cons: "The cost of baggage was three times as much as my ticket maybe bump the price of tickets up a bit and make two bags free a carry on and a check if it weighs more then say 40 lbs then charge a higher fee."
Cons: "My flight was booked for the wrong day. I only had one day selected on Kayak.com so I never thought to call in and verify time and date. I was signed up for text notifications but I never received anything."
Pros: "The crew was great. Especially when we had to wait out a rain storm that developed as we were heading for take off"
Cons: "I wish the seats reclined so I could actually get comfortable"
Cons: "There was a 4 hour delay for our Spirit airlines flight to Denver because there was a "smell" coming from the airplane. After 3 and a half hours Spirit decided to compensate for the delay with a $14 voucher to be used anywhere in the airport. Unfortunately by that time there were no restaurants or stores open, other than one tiny snack bar, rendering the voucher virtually useless. I will never fly spirit again."
Pros: "Overall this was a bad experience. Spirit forces you to pay $55 for a carry-on bag. I suppose I should have known this already, and I'm sure it was in the fine print of my ticket. So partly my own fault. But when you add in all the fees Spirit nickel and dimes you for, you could have purchased a ticket with a better airline for same price. In addition, the boarding process was slow and the staff was unprofessional. The flight attendants were rude, the seats do not recline at all, and I could feel a hard metal piece inside my headrest. I asked for a pillow but the flight attendant said none were available. I will not be flying Spirit again unless there are absolutely no other options."
Cons: "I spent 7 hours sitting in an airport with nothing to do spent more money at the bar in the restaurant and with my baggage then with the actual ticket cost plus I made it 9 hours later"
Cons: "To start, when we arrived at the Detroit airport at 5:30am for our 7am flight, the line to check bags was clear across the building. It eventually got to the point where they had to make a special line for our flight to check in at around 6:30am. Fortunately we were towards the front of that line and when we finally got through security we raced to our gate and made it just before they were about to close the doors. There were many people behind us still trying to make their way either through the check-in line or security and we tried to speak up and tell the flight attendants just that as they announced we were shutting the doors and about to push back. One lady sitting near us was on the phone with her friend whom she was traveling with that was at the gate along with a dozen other people trying to get on the plane. When we tried to tell the flight attendants to wait, one flight attendant had the dignity to come over to me and said "if my party wasn't on the plane then I could get off the plane." Finally, they opened the doors one last time and about 15 people came through, however, there were still plenty of open seats on a flight that typically is quite full so I'm certain many more missed the flight. Once we got to Denver it was no surprise that only about 12 pieces of luggage came through the carousel so more than half the plane was missing their luggage. We were then told that if we had a late check-in, which everyone who checked luggage did, then we would have to come back to the airport to retrieve ti. Fortunately, they made an exception for our flight and our luggage was delivered the next morning. All in all, I'm extremely disappointed and frustrated with the way Spirit handled everything, with the exception of finally agreeing to deliver our luggage. The lack of communication, efficiency, and concern, between everyone at Spirit, those checking people in, the flight attendants, the luggage crew, the person in charge of lost luggage, is so unacceptable. From now on, I will gladly pay more just so I NEVER have to fly Spirit ever again! They not only lost my business but also from those who were on the flight with us standing in line to file our lost luggage claim as well."
Pros: "Safety and crew."
Cons: "Lacking comfort"
Cons: "Too easy to miss that they charge for carry-ons, and charge for drinks and snacks too"
Pros: "The comedian crew member on this flight was absolutely my favorite part of the trip. He was entertaining and incredibly positive thru out the 4.5 hour tarmack stand still. His charisma and wit kept most of the passengers and crew members on point. He was just a happy go lucky guy with a good heart. Kudos to him!"
Cons: "Mother Nature was not kind and the humans closed down the Denver airport, avoiding any threatening interactions. It was most unfavorable being stuck on the tarmack for 4.5 hours, being charged a lot of money for crumby snacks, however I am grateful that I am still alive and did not have a more tramatic plane experience (aka a crash landing accident due to lightning). Over all, it was a pain in the butt, waiting to hear about updates (taking hours at a time to decide), and then getting redirected from Colorado Springs to Denver on a bus. My friend whom was picking me up from the airport was inconvenienced as well, but we tried to be positive about the whole experience. I don't ever want to fly with Spirit again, but because it was so inexpensive, I just rolled with the punches. You get what you pay for..."
Pros: "I loved the humor the crew worked into the mundane aspects of flying."
Cons: "I did not like having to pay an additional 45 dollars to bring on a cary on that seemed a bit steep in price point."
Pros: "Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info."
Cons: "*Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price."
Pros: "The initial price seemed fair."
Cons: "The airline lets you bring a purse for free. If you don't realize this policy when you book: there is an additional fee for a carry-on. Unless you book through Spirit, this policy is not well communicated. Beverages-- including water are associated with fees."