Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Geneva
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Scores according to KAYAK customer reviews
Pros: "Good seats and smooth flight"
Cons: "No free snacks"
Pros: "Seats and crew great boarding was a nightmare"
Cons: "Better boarding patrol"
Pros: "Crew was very friendly"
Cons: "It was 45 min late so that needs fixing"
Pros: "Very comfy leather seats like business class"
Cons: "No free food, snacks"
Pros: "rebooked onto another flight due to missing connecting flight in london"
Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Cons: "I was not able to make this flight due to many technical difficulties, waiting in lines at the airport for over 4 hours, and having British Airways automatically change my flight booking Gatwick (which is 45 minutes from where this second leg would have been!)."
Pros: "I left my laptop behind accidentally in the hand luggage space as I had to separate my hand luggage due to other seats nearby who boarded earlier used the space over my seating row. BA crew found my laptop and the swiss lost property retrieved it for me. Very thankful for their honesty"
Cons: "My seating was directly behind a curtain and partition to business class, therefore my seating space was very limited and squashed. No refreshments unless you paid??? why?? I would expect this from companies such as Easyjet or Virgin, but not BA. Even Qantas provided a light refreshment for short runs, say between Canberra and Sydney (Im an aussie)"
Pros: "Efficient boarding and fast baggage collection in Geneva."
Cons: "It was not clear when booking that I would not have a checked bag included. Not even free water? $400 to switch to an earlier flight, no standby options"
Pros: "Got there"
Cons: "Luggage did not get there. Still is missing. No food. No complementary beverage offered period. Lousy all around."
Pros: "Our flight was good"
Cons: "The bag drop off was awful, we queued 3 times and every time we got to the front the machine stopped working. Not enough staff to help solve the computer issues as there was one member of staff across all the drop in machines. Very frustrating to have to continually join new queues."
Pros: "Got there safely"
Cons: "Long lines to board. Take a bus from the terminal to the plane. Walk up a lot of stairs to get on the plane. No free bottled water or soft drinks. Ten minutes before landing they gave me tap water."
Cons: "They kicked me off the flight and I missed my husbands performance"
Pros: "Comfortable seat, great food and service. Very quiet and smooth ride on the upper deck of an A380."
Cons: "Worst issue was the noisy baby at the front of the cabin - no airline seems to have a good solution to this problem!"
Cons: "The airline sent me on a wild goose chase through the airport only to end up back at the same counter. They then told me it was too late to check in. Do not book tickets with cheapoair-British Airlines said this releasesthem from all responsibilities and cheapoair will do nothing but send you to different people trying to sell you another flight. It was the worst experience every!"
Pros: "The crew was outstanding."
Cons: "They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come."
Pros: "Meal was nice"
Cons: "Crew were disinterested. One piece of luggage arrived the other a day later."
Pros: "The captain and first officer were extremely courteous and professional . I was impressed at the way the captain managed the delayed departure taking time to brief the passengers at the boarding gate. When we eventually changed planes and moved to another gate to board it all went without a hitch."
Cons: "Boarding was a bit chaotic."
Pros: "Easy boarding, quick travel and smooth landing."
Cons: "Basic snacks"
Cons: "Had to circle London twice because we were way too early."
Cons: "The BA crew at the check in needs improvement. BA has different standards from other carriers that make it confusing. Bag sizes for on board carry on luggage accepted by other carriers are not accepted by BA. So you can fly in with one carrier and then BA says that the bag cannot go on the flight. In a different flight our flight was cancelled and rescheduled to the next day. I have been trying to find out how to get compensated for this as it says on their website and have not been able to do that yet."
Cons: "I always expect water to be handed out, but I guess this flight was too short so I had to ask for a cup of water. That's all. Not a big deal. They brought me water."
Pros: "I like that I could book seats for my son and I in advance of check out We are both 6 foot 4 and leg room in Economy is tight I got us seat beside the emergency exit"
Cons: "I found the extra cost exorbitant - OK I did pay it but for the two od us it was much more than I expected"
Pros: "Crew were busy to make us more comfortable during the long trip, always smile. Food is better than I thought."
Cons: "Late departure."
Pros: "On time, friendly staff"
Cons: "No entertainment in board and the AC dripped on me."
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Pros: "The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight."
Cons: "Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up."
Cons: "Crew was not helpful at the end of the flight when we had a very short turnaround time due to delay and my girlfriend had to run to catch the other flight and she has recently had hip surgery. The crew was asked 3 times for help and their response was "you will be fine". We were not fine also the security crew at Heathrow was incredibly slow and there were 3 standing around talking and one very slow very rude lady going through bags which caused us also to be delayed and have to run to catch connecting flight to SF just barely made it - totally unacceptable."
Cons: "List luggage for 4 days"
Pros: "Very clean craft, Nice staff and smooth flight."
Cons: "Lost luggage!!!"
Pros: "Everything worked pretty well, and BA's staff was very correct. Seats are quite good, and flight wasn't full, which I greatly appreciated."
Cons: "It bothers me to have to pay for a glass of water. Still does not make any sense to me."
Pros: "Nothing stood out good or bad. Average plane. Average service."
Pros: "Nice plane, nice people, comfortable seats most importantly for coach though a bit cramped"
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Lots of info, arrived 10mins early"
Pros: "I booked tickets,6 weeks before the flight,but the day of departure, I was told those tickets could not be issued until I was oblidgd to pay a huge sum,3 times of my orignally paid on the line,6 weeks before,or I would miss this flight. Complicated and stressful experience for me on this day of my departure!! I was scared. Now , after my return, I contact the BRITISH AIRWAY,and the reception lady was very helpful, eventually found out their system had a problem that day,so now she promised to refund me."
Cons: "Please make your system work smoothly,"
Cons: "Crew was so super excellent and friendly."
Pros: "although we could not checkin online until 24 hours before hand and we didn't have a choice in choosing our seats,my husband and I had seats together. British air was able to move us to an isle seat once everyone boarded"
Pros: "Was a short flight so .. It was ok !"
Pros: "Almost everything"
Cons: "Airplane traffic in jfk"
Pros: "Very professional staff"
Pros: "The staff on all flights were pleasant and very accommodating."
Pros: "Again, very impressed with British Airwasy in every capacity."
Pros: "Only flight was OK"
Cons: "Very rude and mean lady who was in charge for boarding before fly"
Pros: "Crew was really helpful and nice. Quite flight, very comfortable. I would really recommend this airline! First time taking it and was a little worried cause of some reviews but it was totally worth it. I'm very picky with this type of things and I do not regret taking it!"
Cons: "The flight crew was a bit rude and unprofessional. They were short with passengers, they ran my foot over with their cart and hit me in the elbow multiple times because they raced down the aisle with no care. While doing clean up of the food service one stewardess through a piece of food on me. She was aiming for their bin and shot too high. It landed on me and they just walked away. Pretty unprofessional."
Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Pros: "That the flight was a very reasonable price"
Cons: "The flight was packed there was no separation of people for the convir 19 the seats were very close together my knees were touching the seat in front of me"
Pros: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Cons: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Pros: "empty plane awesome"
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Pros: "awesome crew"
Cons: "better breakfast"
Pros: "Crew was awesome!"
Cons: "it was great!"
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "Seats were comfortable. Did not cramp anywhere entire flight. Great air vent control."
Cons: "Boarding was weird. Many Passengers in the last rows put their bags up by row 20 so that made boarding and disembarking slower and harder as we had to go forward extra rows to use the back empty bins and then fight against traffic to get back to our seats. Passing bags up when leaving or waiting to"
Pros: "The crew were nice people."
Cons: "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"
Pros: "I made it alive"
Cons: "American airlines will leave you out to dry if there are any issues. Never had so many issues with the same airline."
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Pros: "The crew were great, entertainment was good."
Cons: "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
Pros: "The flight was wonderful,even with delays American Airlines was horrible at accommodation and food vouchers"
Cons: "Not putting us on cots in MIAMI, food vouchers and overall it was an AA issue that was horrible"
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Pros: "Staff were nice and the pilot got us to Asheville faster than expected."
Cons: "Due to the short trip there weren’t on trip snacks or drinks. Not necessarily bad, but can’t give them a high rating for it if it’s not offered."
Cons: "I did not make it there."
Pros: "Premium economy seats/service made the flight much more tolerable than previous overnight flight to Europe. Would definitely fly this class again. Non-stop from Charlotte to Madrid made travel relatively short."
Cons: "However, only reasonable flight options where red-eyes. Would also recommend noise cancelling haedphones."
Pros: "Good food service and friendly crew. No waits in line for bathrooms."
Cons: "That my bag was overweight and I would have to get out of line and go to another section of the airport to rearrange my luggage, which would make it too time consuming. Had no choice but had to pay the steep charge!"
Cons: "Always too many people."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "Crew were great. Seats were comfortable."
Cons: "Plane didn't have in-seat entertainment. Very hard to watch movies on small central screens. Movies were really old."
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Pros: "The friendly and attentive flight staff."
Pros: "Decent boarding group, same snacks, same flight attendants (who were very nice)"
Cons: "My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat."
Pros: "Not much."
Cons: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
Pros: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Cons: "It's snowing!"
Pros: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Cons: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Pros: "The option to hear the flip down LCD screens. Though I didn’t use them."
Cons: "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
Pros: "Efficient, fast boarding and quick departure."
Cons: "Leg room was minimal. I am tall."
Cons: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Pros: "The flight was on time The flight attendants were were very helpful and friendly. Food service was good. I am a vegan and they were very accommodating. The fact that we had 2free checked bags was great"
Cons: "Nothing. Everything was good"
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Cons: "Delayed a total of four hous!"
Pros: "Excellent staff and flight attendants."
Cons: "Coach seats were like cardboard. My back was killing me within 2 hrs... :("
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Pros: "Newly refurbished plane"
Cons: "Ran out of red wine"
Pros: "On time flight"
Cons: "Bhm flight delayed . Threw everything else off"
Pros: "The customer service rep took his time to find seats that were together for my husband and I. Neil, the flight attendant, was very nice and courteous. Seemed to go out of his way to make people comfortable."
Pros: "Flight to Dallas was 3 hours late and that was the good news"
Cons: "Flight returning from Dallas to Birminham was absurd. Multiple delays before announcing cancellation. Other flights over booked. Took 24 hours to get back to Bham. Cheap motel. Food voucher was not enough to cover pizza."
Cons: "Boarding was the same here. Just very hectic and unorganized. Too many people getting up into line when their group was not boarding yet. Seems like there should be a better way to accomplish this."
Pros: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Cons: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Cons: "The gates were announce at the time of boarding. No enough time to get the gate"
Cons: "Bags did not make the flight. Served no water or drinks."
Pros: "Flight was on time."
Cons: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Cons: "Don’t delay flights that messed my return"
Pros: "Crew was very nice"
Cons: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."
Cons: "Awful awful baggage collection in Madrid - longer than. One hour"
Cons: "Infotainment system"
Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Cons: "Lost flight same airline delay at Paris :("
Cons: "Online check in didn’t work."
Pros: "Service was great"
Pros: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
Cons: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."
Pros: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Cons: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."
Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Pros: "fast boarding"
Cons: "food is expensive"
Cons: "Iberia lost one of our bags and also broke our stroller"
Pros: "Landed in foggy night. Crew fantastic. On time. Cabin clean"
Pros: "La comida en el vuelo está bien y las sobrecargos muy amables."
Cons: "Los asientos muy incómodos para un vuelo tan largo"
Cons: "There were delays at Heathrow due to fog. Rather then backing up all planes by an hour or so, BA gave our plane away. We experienced a 6 plus hour delay. So after flying for nine hours from the U.S. overnight to London, we had to sit around the airport, while watching other planes take off on time. We got in so late to Madrid that our hotel room that we reserved months earlier was given away. After being awake for over 24 hours we had to walk around Madrid at 11:00 pm at night, looking for someplace to lay our weary heads."
Cons: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Pros: "Friendly staff and decent entertainment options."
Cons: "Uncomfortable seats and not enough leg room."
Pros: "short flight, on time"
Cons: "indifferent crew"
Pros: "Seats were comfortable. Smooth take off and landing."
Cons: "No free drinks, and I had to flag down a crew member to buy the €2.50 bottle of orange juice; even then I had to remind him before he brought it! We had little time between flights, and had to empty water bottles at Security before boarding but forgot to refill them, so we really noticed the lack of beverages."
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Pros: "Smooth boarding Professional and bilingual crew"
Cons: "Cramped quarters"
Pros: "Usually on time"
Cons: "Too crowd. Bad food. They do not clean at all between flights."
Cons: "The crew is so rough, never smiling, and speaking very poor English. Well, it was Iberia, and they are famous for that. When the Spanish company will address the fact that customer service should be their top priority is still to be seen."
Pros: "Excellent treatment"
Cons: "The only bad thing is that the checking at JFK was very long!!!!"
Cons: "4 hours too late"
Pros: "the food and the entertaiment"
Cons: "long trip"
Pros: "Take-off and landing was timely."
Cons: "Really disappointed with a lack of service. On the 8 hour flight we had one meal service within an hour of take-off and one within an hour of landing. No water or checks or anything for almost 6 straight hours, unlike my prior flight. I had to finally get up and ask for water. Very disappointed."
Pros: "On time, great service"
Cons: "The lack of leg room and comfort of chairs"
Pros: "service on the flight was excellent pilot helpful and informative about weather and delays"
Cons: "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"
Pros: "Didn't happen!"
Pros: "All went well!"
Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
Pros: "It would be much better to get water more often and maybe a few snacks"
Pros: "Nothing about my flight was pleasant because of the inconvinience the've put us through"
Cons: "The people from Iberia told us to pay what we had to pay and that they'll give us our money back when we return. They payed me only for the taxi but for anything else. I lost more money than I was expecting and the people returnung the miney back to its clients were so disrespectful I really donmt want to use Iberia again."
Pros: "I booked a trans-Atlantic flight through Kayak. Flight out of US was direct from Tampa to Gatwick. Return flight was Direct from Madrid to Miami and 4 hour layover in Miami to Tampa. The booking was advertised as a British Airlines flight, although operated by Iberia and American on the return. I found the comfort of the accommodations, food, and service in business class to be on par with, or better than, competitors'. We especially liked the entertainment/communication system built into every cubicle - good sound, lots of good movies and shows, and great screen quality. The multicourse meals had good options and were fresh tasting."
Cons: "The Madrid leg of the journey, operated by Iberian Air on route 6231, destroyed the goodwill earned by British Airlines. Iberian Air delayed our departure from Madrid for technical difficulties, which I understand is the risk in air travel. When Iberian Air finally cancelled flight 6231 it became obvious we would miss our connection flight home in US. I began contacting the airlines for rescheduling/reimbursement requests. British Air sent me to a customer service line which rang busy for 4 hours straight. Iberian said they were sorry for the inconvenience but they could get us a free snack at the snack bar and book us on the next connecting flight in Miami (which was 45 minutes after the flight we had missed. It didn't matter that customs procedures in US would likely overlap that leg as well. American Airlines (the operating partner in the US) advised that either Iberian or British Air would have to reimburse for a new flight. I ended up just renting a car in Miami and driving the 300 miles back to Tampa, after 24 hours of air travel and missing both the connections. The upside is that Kayak was prompt in sending electronic updates from the airlines notifying of the delayed flight time/need for new seats/flight cancellation. Iberian Airlines never even changed its online flight status for the original flight which it cancelled."
Cons: "Such small seats, terrible food, cabin lights stayed on overnight!"
Cons: "poor WIFI service - would be nice to offer this for FREE."
Cons: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours (the last two hours of which we did not receive any updates). The flight was originally scheduled to leave at 8:10. At 12:30am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am. At the time, I thought 7 hours was strange and I'd assume the crew would need more like 8-10 hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am (what the agent suggested), there seemed no point in leaving. We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be 9:30. How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?" Absolutely not a time for jokes and people were very angry. We finally board for what we think is finally a 9:30am take off. No - now two new issues - 1, the co pilot is late (LATE? how can you be late when a flight has been delayed 16 hours) and 2, they needed to remove package from the plane for people who were no longer taking this flight. In the end, we took off around 11:30am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again."
Pros: "Cres was great and the food"
Cons: "Flight was 4:30 hour late"
Cons: "Everything was great! It is quite a contrast with the customer service over the phone, which service was not very kind all the times. I was afraid the flight service was going to be bad, just for the way some employees were while trying to talk to them over the phone. Your flight crew and service is absolutely different, I would say that is outstanding. :)"
Cons: "No information about 2 hours delay, no tv, old plane, no service, food disgusting. One of the worst flight ever"
Pros: "Boarding and disembarking were the best things about this flight. The piloting was smooth too."
Cons: "Stewardesses were unfriendly and rude. Long flight, without individual entertainment on seats. Old plane, extremely cramped. The meal request made when booking the flight was not honored. Upon arrival to US customs, was told I was not on the passenger list (thus clearing customs was a bit touchy)."
Pros: "Extremely disapointed of the way i had to find what airline was in charge of the flight. I almost missed it. I had to ask 3 different airlines, nobody could help me, i had to change terminal. Etc... Very stressful. Kayak explained very badly. I think about writing a review on your website and others"
Cons: "Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???"
Pros: "Smooth flight"
Cons: "Boarding procedure was a mess.. onboard headset plug didn't work"
Cons: "Air Canada needs to step up their game and get better in seat technology."
Pros: "Nothing..you're going from one airline to another one... N the schedule is was changed without notice..."
Cons: "First I get to the airport in Montreal to fly with Lufthansa.as I bought my ticket with Lufthansa.. ..made line for about 15 min they tell me it is not with them, it is with air canada..no reason why...so I did made line again..the hours of that fly were the same.. but when I landed in Geneva somebody is waiting for me to tell me my fly has been cancel..so I had to fly to Zurich instead and not only that I had a meeting today getting into barcelona but with the new schedule instead of arriving to 400 pm I ended up getting there at 730pm..and to add to this it is a 4 days trip so I already lost one..and I still not in Barcelona so will see what happens to my bag."
Pros: "Efficient and quick, no issues."
Cons: "- flight departed late but been told there would be no problem catching short connection - connection plane was there and still connected - could not board : tickets were cancelled while we were in the air in previous flight! - next flight left actually ... 1 min early. We could have boarded - been told it was because of luggages that could not connect. Lie. - clear case of over booking - disguised so Air Canada wouldn't pay for it"
Cons: "First time flying with Air Canada, mixups from the start of the journey until I finally got on my connecting flight"
Cons: "Canceled flight , delayone day , I should rebook by myself by calling the air canada call center I will considre next time when reseving with Air Canada , and Kayak because you didn't even know what happen with me , I took flight to London next day since my flight was canceled"
Pros: "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
Pros: "Everything went as expected"
Cons: "The flight was delayed twice causing us to miss our connecting flight to Copenhagen. Air Canada then put us on a flight to London and then connecting to Copenhagen we arrived at 4 PM instead of 10AM ."
Cons: "Wifi didn’t work after I paid for it"
Pros: "Gate customer service (Jaslon) at Newark Airport was great. When my flight from Newark to Toronto was late and I was going to miss my connection, Jaslon was very helpful by rebooking me on a better flight and having my bags transferred immediately. Second checked bag fee was reasonable,"
Cons: "You pay for everything - snacks, headphones, food. Slow counter service at check-in at Newark"
Pros: "N time"
Cons: "Food. Chicken wrap was just okay"
Cons: "Organisation wasn't good..they asked us to board the plane and then said they weren't ready then took them 1.3 hrs to fly oit of the airport . The flight attendant were rude..all of them."
Pros: "Ground personnel"
Cons: "The overall service on board"
Pros: "I was not on this flight I flew raleigh to Toronto to Montreal to geneVa but I bet it was a great flight!"
Cons: "Tough to have a long-haul flight without functioning seat-back entertainment. Mine never worked. Asked three times about it - three times the system was "rebooted" - to no avail. I told each subsequent flight attendant that it had already been reset - they just "tried" it again. Very frustrating over the course of several hours. No one ever checked to see whether their re-set actually worked. Also, not sure why the window seats now have an arm rest on the window side of the seat - seriously interferes with passenger comfort when trying to sleep."
Pros: "Espaço para as pernas na classe econômica foi suficiente para mim, a tripulação foi cordial, o avião era novo à parte de entretenimento foi boa."
Cons: "Quando embarcamos, quase todos os espaços para as malas já estavam ocupados, o espaço lateral das poltronas era muito apertado, a reclinação era péssima, praticamente inexistente. Quando decolamos, começou a cair água na nossa cabeça. O funcionário responsável disse que era do ar condicionado e era normal. A comida era ruim, sem gosto e com acompanhamentos que não combinavam, por exemplo no meu caso era frango com uma salada de vagens e pepino. Fora o horário das refeições, quase não era oferecido bebidas em um voo de 10 horas."
Pros: "The flight crew were wonderful to interact with and really helpful in accommodating my disabilities. Dinner was mediocre but at least some was available, which I didn't expect on an overnight flight starting after dark. ("Breakfast" was a slice of really tasty banana bread but nothing else.) I really appreciated the presence of outlets and USB ports for charging electronic devices, and that the seats had adjustable headrest flaps. These are essential features on long flights!"
Cons: "It's almost impossible to sleep in economy class seats, even with the adjustable headrests. I recognize that economy is supposed to be the "no frills" class of travel but sleep is not a luxury. Sleep is a basic human need, like food and oxygen. I don't actually believe that offering better accommodations for everyday passengers (off whom the bulk of airline profits are made) is financially unfeasible or unreasonable."
Pros: "New and"
Cons: "Flight was 2 hours delayed and no one apologize and explain the reason for the delay expected Arriving time is not consistence between the board And thecwent"
Pros: "The flight was perfect. Stress free. I will definitely get it again."
Pros: "Lost bag"
Pros: "Quick easy flight"
Cons: "Asked flight attendant to fill up sons water bottle as we had to empty it before we went through security and I forgot to refill it. Flight attendant was very rude and made a big deal out of having to fill it. Just felt her reaction was over board and quite uncalled for."
Pros: "On time"
Cons: "Uncomfortable seats"
Cons: "lack of seat/leg room...."
Pros: "The Air Canada ground and flight crews did the best they could in a bad situation."
Cons: "Where do I start? Maybe by saying that I'm really not a complainer. I'm really not. I know there are understandable, although not always pleasant, occurences and situations that cause or contribute to things. But this shuttle flight was a disaster of poor airline planning. The 1.5 hour flight kept getting delayed again and again and again. The assigned gate got changed 4 times and we found ourselves having to walk with our bags from one to another. It finally took off at 12:30 at night with an ORIGINAL departure time of either 8:40 or thereabouts. You're talking about a 4 hour delay. Weather? Raining, but nothing that was serious. It was just, well, raining. No explanation was ever given for the delay although, uhh, complimentary bags of pretzels were handed out. I felt bad for the ground and flight crew. They had to deal with us less-than-pleased passengers and, really, the delay was beyond their control. Which leads me to believe poor scheduling by Air Canada of available planes was a reason. It was all very, very bad and, given a previous flight 10 days ago that took 5 hours instead of the scheduled 1.5, we'll never use Air Canada again."
Pros: "The 767 can be a nice plane when you don't try to cram almost 300 outdated seats onto it."
Cons: "Purchasing airline tickets is about the only thing I know of where the customer is not told what he is buying. This plane had no entertainment system and the bare minimum in legroom. I expect better from Air Canada. I will not book a long flight on Rouge - or Air Canada again. I am sick of the constant disappointment."
Pros: "Entertainment on this flight was comparatively better than the flight we took from LAX to Toronto...Snacks was also better on this flight than the LAX to Toronto flight which really confuses me as to why?"
Cons: "The wait time though for our flight was 6 hours and there were 2 or 3 other earlier flights to LAX that day.."
Pros: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Cons: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Pros: "Clean, prompt, attentive staff"
Pros: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Cons: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."
Cons: "Courteous staff"
Pros: "Everything was on time, pleasant, and the best flight I had had in my last three trips with different airlines."
Cons: "We were downgraded to a smaller plane, but it wasn't unpleasant--especially since the flight was only 1.5 hours."
Cons: "Baggage misplaced"
Cons: "Staff were unhelpful when I had to reschedule my flight due to delays from the airlines; it was a nightmare trying to get on another flight. The staff at the counter kept saying all flights are overbooked and that I had to go on next day flight to get home. Then I called customer service and was able to find plenty of seats for the same day. I hate the experience with this u helpful staff. Would never fly air canada again."
Pros: "Nothing, this was the worst flight ever. Delays, no communication, lacked proper updates, ground time,.."
Cons: "Everything, the plane left late. So my bags got lost. The person loading the bags, which I could see from my window, moved at an incredible slow pace and seemed like it took an hour till he was done loading the bags"
Pros: "Staff was friendly, Pilot was informative"
Cons: "Seats, Trays and bathrooms were disgusting. My tray had food on it, was sticky, had coffee stains... i didnt want to use it. Bathroom was disgusting, even at begining of flight. Seat was dirty and worn out."
Pros: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
Pros: "Idont like a bit."
Cons: "It was to noise inside the cabin,no space for my carry onl lggage,they only free coffe or soda,any thing ealse you pay,eg. coffe was cold,next time i will think over before take fly."
Pros: "It was on time"
Cons: "Food was not as good as american carriers and there were no movies. Also, no one told us that we would have to retrieve our bags and put them on belt so we had to go through line twice"
Pros: "Food was fine, staff was professional, flight was quite."
Cons: "The lavatories were unacceptably filthy. There was a puddle on the floor in one of them: Disgusting!"
Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Pros: "The selection of current movies was varied enough (the content got a little staler on the return trip). The hot food tasted good and was hot. The crew was not stingy with the drinks, which I always like even if they come around fewer times"
Cons: "How hard it is to be comfortable/sleep in the tiny seat."
Pros: "The flight attendants were great! The in-flight entertainment was fine."
Cons: "The seats and the good were unpleasant. And one of the other parssengers kept opening his window and letting in the sun, despite the fact that it was an overnight flight; the attendants did not tell him to stop."
Pros: "I like the service s over all"
Pros: "Great flight. New and comfortable plane with lots of room. Food was good. Reasonable entertainment was provided with lately released movies. Staff was friendly and accommodating."
Cons: "Internet not free on board. For the price of the ticket on an international flight, internet should be included for free. Also no newspaper available on board."
Cons: "We waited nearly two hours AFTER WE BOARDED THE PLANE for a flat tire to be changed, or so we were told. In typical airline fashion, we were told several times that the delay would probably take about 15 minutes, turning into nearly 2 hours. In combination with the change I described above and the 9.5 hour flight to Tokyo, we were completely done in for 2-3 days after we got to Tokyo."
Cons: "The seat smells. Has a bad odor and was not comfortable. I suggest cleaning the seats and have air fresheners. Also, a separate seating areas for adults with children. There was a baby crying the whole entire flight."
Pros: "Staff was courteous"
Airlines flying from Alabama to Geneva have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Geneva
Masks required on board, masks provided on flights from Alabama to Geneva
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