Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Jamaica
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Scores according to KAYAK customer reviews
Pros: "My flight got delayed twice. Had to get rebooked."
Pros: "quick and easy flight"
Cons: "no entertainment screens at all!"
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "Seating and serving, both very good"
Cons: "I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do..."
Pros: "Plane seemed well maintained and newer. Crew seemed friendly."
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Cons: "Broken plane. Why not take better care?"
Pros: "The crew was polite and welcoming."
Pros: "Funny crew members and very friendly captain"
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "The crew was amazing."
Pros: "Awesome Customer Service"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Cons: "The comfort seats are not that comfortable"
Pros: "It is a short trip from Atlanta to Augusta."
Cons: "No complaints...too short of a trip to complain about anything!"
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Cons: "Flight was delayed until it made me miss my connection"
Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Pros: "I, as a tall man, was allowed to move into an exit row with no additional charge. The flights were not full."
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "Excelent service"
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "Short flight."
Pros: "Good Flight"
Cons: "Sat in a seat backing onto an exit seat do didn’t recline - my fault should have checked"
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Pros: "great staff . clean. current movies"
Pros: "On time with no drama"
Pros: "Nice crew, comfortable"
Cons: "Had to check in my carry on because there was "no space" left but after me were some people who could go in with their carry ons"
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Cons: "No on board entertainment."
Pros: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Cons: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Pros: "New equipment"
Cons: "Late departure"
Cons: "Seats were moved and I didn't sit with my traveling companion"
Pros: "friendly flight crew"
Pros: "The Delta planes on both legs were comfortable and the crew very pleasant."
Cons: "The check in lines were chaotic and I had already checked in online. I just needed to drop off my baggage, so to save time due to my early flight I paid more for the curbside check-in."
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Pros: "Everything went fast and smooth."
Cons: "Thought Comfort Plus had in-seat charging ports, but neither leg of our flight did (A320, RJ900)"
Pros: "Delta is cheap, probably for a reason. Also had no food available on a 3 hour flight."
Cons: "Delta lost our bags immediately. We were two hours early and had more than an hour between our connecting flights. Our connecting flights were literally next door to each other. However, our bag didn't make it to the connecting flight. No excuse, no explanation. We were on a 3 night vacation, and we didn't get our bags for more than 30 hours."
Cons: "Announcements were difficult to hear. ?static"
Cons: "Well just some more variety of foods I guess"
Pros: "Crew did a great job."
Cons: "No entertainment. Copa app did not work on my phone."
Cons: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Older aircraft but, comfy. Meals actually offered and alcoholic drinks offered without fees. Did have an inflight movie."
Cons: "Crew was a little bland. Few smiles, seemed put out by requests. No WiFi offered."
Cons: "Never took this flight because of AirEuropa bad business conduct"
Pros: "Courteous crew, comfortable seats with good leg rooms."
Pros: "Crew lied , very unprofessional . Indecent happened. Air hostess was pushing the trolley and , it come and hot my , nee. It was so painful and I was screaming. Air hostess looking at me and was very upset that Im screaming in the flight ... Air hostess was sleeping and pushing the trolley"
Cons: "TRAINING , TRAINING , TRAINING .. That is what COPA needs. Also , when I said I want too X-ray my knee, whole staff get together and lied , and cheated , and downloaded me to a weal chair lady... Very un-professional .DONT FLY with this people , Even IF you get a FREE ticket ."
Pros: "The crew was amazing!"
Cons: "I think everything is ok right now."
Pros: "The crew was basic and not very helpful regarding the importance of those changing flights to be sure to run off the plane as fast as possible to make the connecting flight or you will miss it if seated in the back of the plane and be charged a hefty penalty!"
Cons: "If the captain and crew spoke better and clear English regarding important connection and time difference information, especially during a red eye. All communication sounded garbled and in 3 languages."
Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."
Pros: "The flight was scheduled to depart at 9:26 and I got to the gate before 9 and they were on last call, which was surprising."
Cons: "The sandwiches could have been better"
Pros: "Everything was fine"
Cons: "Very unpleasant check-in as I was charged for second bag. In one paragraf it says one bag allowed from Northamerica to Caribean. In next paragraf it says two bags allowed on all flights to and from Panama. NOT ACCEPTABLE"
Pros: "Excellent service, on time!!!"
Pros: "Tve food os good"
Cons: "The fly EXCELENT"
Pros: "The meals were good!"
Cons: "same issue"
Pros: "The attention and service"
Cons: "The price, I like to flight in this line but some times I can’t afford the price"
Cons: "We sat at the gate waiting for 30 minutes to deplane from a 60 minute flight - no announcement as to why"
Pros: "Viaje directo"
Cons: "Asientos muy pegados para un viaje tan largo."
Pros: "Comfortable and puntual"
Pros: "The crew very nice . Flight right on time"
Cons: "The crew very friendly . But the seats sucks"
Pros: "Excelente servicio, a tiempo. Ayuda para un abordaje rapido, ya que habia mucha gente."
Cons: "Una de mis maletas fue abierto y me parece peligroso, ya que por dicha traía candado en la parte grande. Esto puede tacharlos de compañía no segura."
Pros: "The flight have left on time and arrived on time"
Cons: "Flight was delayed, no apology, service on board was terrible and unfriendly. Had to run to get to connecting flight. No help from airline staff. Avoid Copa at all costs. Don't fly Copa!"
Pros: "Flight Attendants friendly."
Cons: "Ticketing Agent at the counter that issued Boarding Pass was horrible. She extremely slow and inconsiderate of my time and many other customers waiting behind me. She was busy talking on her cell phone and socializing causing the lines to get longer and longer. She also allowed other customers to just walk up to counters and start long conversations with her while I waited in line to get my Boarding Pass. She needs to be Trained on Customer Service Efficiency."
Pros: "Free food and drink"
Pros: "The flight attendants excellent customer services"
Cons: "An item stolen from my luggage"
Pros: "The flight was safe and comfortable."
Cons: "Neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Pros: "My destination to Peru, easy connections. Good movies."
Cons: "The crew was not friendly. They look tired. They don't smile."
Pros: "The entertainment system of the first plane"
Cons: "The food can be better but it isn't far from great."
Pros: "Todo estuvo realmente bien con una excepción."
Cons: "Cuando abordé el avión me di cuenta de que el espacio sobre uno no es necesariamente el espacio designado para su maleta de mano, ya que uní puede guardar su maleta en el espacio sobre otra persona; sujeto a la voluntad del pasajero o la disponibilidad del espacio en el compartimiento. Creo que cada pasajero debería llevar su equipaje de mano justo sobre su asiento para evitar desorden, mal entendidos o que se pierda equipaje de mano entre la confusión."
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "all the service"
Cons: "I was put on standby both time I used this airline and today I wasn’t put in my flight that I have PAID for just because they want to make more money ?!? I am apauled with this service and way of treating paying customers ! Simply the worst company. Ever !"
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Pros: "The flight was on time"
Cons: "Again, I ended in a middle seat. Your web site does not allow to select seats ahead of time. I will select another service next time."
Cons: "I understand the COPA airline is serving South America area. But, most of the employee don't speak English at all. Make me feel like I am an idiot. I don't like the feeling."
Pros: "Smooth fast Flight with entertainment food and Drinks"
Pros: "Flight on time and crew with an excellent service level"
Cons: "The check-in process is not that easy, and impossible to make from a Smartphone or a Tablet"
Cons: "Touch screen didn't work"
Pros: "The actual crew on the flight was great!"
Cons: "They told us we were on standby even though we were one of the first ones to check in. The ground crew was lackadaisical and somewhat off putting. We had to wait in a second security line for 30 minutes before boarding g and were not allowed to bring water purchased in the airport after security onboard."
Pros: "Food and comfort"
Pros: "Ver y good"
Pros: "Great food, great crew assistant"
Pros: "The entertainment and food service was nice."
Cons: "Line were really long to check-in your bag and boarding took a while. We left a little late."
Cons: "NO ENTERTAIMENT"
Pros: "Same as above."
Cons: "Same as above. Even after a long layover and a change of planes, it was still the cramped seats and an old plane."
Cons: "4 hour delay"
Pros: "Fast flight"
Cons: "Chair didn’t recline"
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "Larger size plein, comfortable seats and great Crew"
Pros: "The seating in the 737 was comfortable."
Cons: "This flight was booked as a connection through Atlanta on Delta. When I checked in (on the previous flight) was able to select seats or print a boarding pass for the Atlanta to Calgary leg."
Cons: "It was all good."
Pros: "the flight was short and convenient"
Cons: "the flight was good and met our expectations"
Pros: "Crew was great! Seats were decently comfortable. On the way there the travel time was shorter than expected. s"
Cons: "They ran out of hot food for purchase by the time the catering trolley arrived in the back section of the plane and had limited vegetarian / vegan options for purchase."
Pros: "The service was great!"
Cons: "A little bit delayed"
Pros: "Crew are always the best on WJ:) All smiles, real people, love it :)"
Cons: "On board entertainment not working :("
Cons: "The plane had to much fuel, had to wait over an hour in the plane so their maintenance personnel can remove the excess fuel The captain announced- several times What maintenance morans are running this outfit? THIS IS RIDICULOUS- TO MUCH FUEL!!"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Pros: "I’m always impressed with the service on WestJet, and they didn’t disappoint on this flight. They were warm, courteous and hard working."
Pros: "For a low cost carrier, the service and cleanliness were on par with the more expensive airlines. Crew were courteous and professional."
Pros: "Staff was friendly and very helpful."
Cons: "We had a little extra lay over due to the snow, not there problem."
Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."
Pros: "Friendliness of crew."
Cons: "Small plane, long trip in cramped quarters."
Pros: "Amazingly quick check in. Great and friendly customer service. Genuinely sincere."
Cons: "No wifi’s connect but overall great flight"
Pros: "Flight attendants were very kind and checked up often on if I needed anything/how I was doing."
Cons: "The plane itself was relatively old and didn’t have a port to charge any electronic devices"
Pros: "Lots of room and overall smooth flight. Watched the free wifi entertainment, not the most current but a good selection."
Cons: "It was chilly on the flight despite not having the vents turned on in my row and blankets are no longer provided without cost. I did not want to be cold but I also did not want to own a west jet blanket."
Cons: "Late landing, packed like sardines, couldn’t move my arms in my seat. Tried to choose seat in exit row for leg room but plane was changed so no leg room."
Pros: "Ginger ale, normally a great flight but had my first turbulant flight and boy that was scary!"
Cons: "Turbulence and the woman who would stop talking beside me"
Cons: "Lack of attention from aeromexico in customs to ensure making the connection. Sevice is a joke."
Cons: "ran out of food only had 10 tablets to offer customers on a packed plane"
Pros: "Two snacks, even if the snacks were a little on the small side;"
Cons: "A little cramped; small TV screens; the attendants ran out of hot water"
Pros: "inflight entertainment was good and friendly staff"
Cons: "lots or turbulence and uncomfortable landing"
Pros: "The people that work for WestJet are exceptional! I find everyone there is knowledge, helpful and happy. The last one is why I fly with WestJet. Its a real treat to be so well taken care of."
Pros: "Seats were roomy. The biscoff was tasty. No issues boarding or during the flight."
Cons: "The westjet app wouldn't let me sign in so no entertainment but I brought my own so no biggie. This flight was fully booked And they needed people to check their bags. One flight attendant seemed kind of snippy about it to another passenger but I understand her frustration."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Cons: "The long wait to get my baggage."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Cons: "Good Choice of movies to watch on my tablet, but sound was really bad, worse than when i play my music from my tablet on the same earphones"
Pros: "Comfortable newish aircraft. No entertainement, but it is ok for a short flight; same with food."
Cons: "They misplaced my luggage, I received it about 36 hours later. Most important: they never called me for updates (contrary to their own information sheet). I had to call several times; their online follow-up is badly set up, too."
Pros: "Wonderful crew-from the gate to the plane! Everyone was polite and helpful. I will definitely fly WestJet again."
Pros: "Check in was fast, on time, landed early, entertainment worked"
Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."
Pros: "I had not flown West Jet previously. My seat and legroom was adequate. Snacks and drinks were served twice (about a 4:45 minute flight), the flight attendants were friendly and I liked being able to plug my iPhone into the USB connection to keep it charged. Watching the choice of movies with the phone was also a nice touch."
Pros: "The crew and their attitude"
Cons: "The planes are worn out with the result that they often have mechanical problems. When the new promised planes arrive this will be a great service. The saving grace of the current service really is the personnel, unlike US carriers if they can help they will."
Pros: "Crew was great."
Cons: "Check in is brutal. Ruins then entire experience."
Pros: "We got there safe."
Cons: "Really how hard does an airline have to work? I'm Going on vacation so I'm Happy."
Pros: "On the return flight unable to board because Canada requires a transit visa. If I knew could have gotten ahead of time. The West Jet person was super rude then Airfair.com wanted more than the cost of the flight to book a different day. A$350 change fee for a flight change? Wow !"
Pros: "Staff were wonderful, funny and accommodating"
Cons: "flights were late leaving"
Pros: "There was a particularly long delay to my flight (6+ hours) and a large degree of uncertainty over whether there would be a flight out that night. However, WestJet staff and crew were particularly helpful and accommodating given the circumstances."
Pros: "I liked the friendliness of the crew."
Cons: "The flight left late and was very full. The crew allowed passenger to board with carry-ons that were WAY BIGGER than allowed so the bins were stuffed and my small tote bag shoved to the back where I couldn't reach it and my rain jacket moved to another bin. Get some control over carry-ons over regulations size. Some were humongous! Flight was late, but I know that happens. BUT when the pilot touched down in Toronto it was with the biggest WHUMP I've experienced in 10 years. Maybe think about retesting his skills! Not kidding here!"
Pros: "Overall no issues whatsoever, which is good. Speedy check-in."
Cons: "During my booking I ended up with my return flight being on the same day as my departing flight. I was surprised that this was not noticed as I would not have even reached Vancouver before I was scheduled to return. My fault too as I did not look at the tickets when I printed then off before we left Fortunately there was only a 120.00 charged to change our tickets. I am just thankful my husband noticed the day before we got to the airport to come home as the flight was totally booked."
Pros: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Cons: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Cons: "People seated in front of me disregarded wearing their mask during the flight."
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Pros: "empty plane awesome"
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Pros: "Crew was awesome!"
Cons: "it was great!"
Pros: "Flight attends are very friendly."
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Cons: "Plane left an hour late - due to not enough water! American always has some excuse. On an overnight flight where people like to sleep, the pilot shouldn't be making an announcement one and 1/2 hours before landing, waking everyone up! Movie selection is very old."
Pros: "My seat"
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Pros: "Airplane comfort, charging ports, entertainment, and crew"
Cons: "Delay after boarding for maintenance paperwork."
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Cons: "Delayed 2 hours"
Pros: "Very comfortable, fast, nice staff"
Cons: "They didn’t offer a snack!"
Pros: "We arrived 40min earlier than expected"
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Pros: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."
Pros: "We left on time and we arrived before schedule. They did let us board first with the baby."
Cons: "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
Cons: "Inattentive attendant in first class."
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "Great passengers and crew"
Pros: "Vegetarian chickpea curry were delicious"
Cons: "7 hour flight with no individual entertainment, plane was not clean chairs worn and controls were filthy. One flight attendant asked “Are you going to eat”? Customer interaction leaves much to be desired."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Pros: "Not much."
Cons: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
Pros: "Crew was great. Courteous and efficient."
Cons: "For a long flight the entertainment options were pathetic. Also the flight was 2 hours late. And there were no chargers at the seats so that also limited the entertainment options. The food was too salty and fatty."
Cons: "Unnecessary delay in the flight."
Cons: "Not enough leg room for tall people unless you pay extra."
Pros: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Cons: "It's snowing!"
Pros: "Smooth flight, on time!"
Cons: "No food offered on 1st leg, but it was on the menu card."
Cons: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Cons: "Plane for a transatlantic flight only had the tv screens in the aisles with a single option. Antiquated plane"
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Pros: "Exit row seat very roomy with plenty of leg room."
Cons: "Flight from ORD to LGA delayed even though the plane was already at the gate in ORD. No announcement explaining why it was delayed. What was worse was that after landing at LGA, baggage tagged as Priority did not come out first, it came out much later - after numerous non-priority baggage came out. This is not the first time this has happened at LGA. What's the point of tagging it as Priority if it won't be handled that way?"
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Cons: "Hot on plane."
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "Same as above."
Cons: "Same as above"
Cons: "Bhm flight delayed . Threw everything else off"
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
Pros: "Flight was okay"
Cons: "I should have gone the day before!!!"
Pros: "I managed to get a comfortable seating"
Pros: "All was good"
Cons: "Them good"
Cons: "The seats hurt to sit in for long than a couple hours."
Pros: "Everything was great"
Cons: "Had the seats in the emergency exit row had liftable handles between the seats, it would have been more comfortable... the rigid seats where not easy on my hips for a 9 hour flight"
Pros: "Crew was ok"
Cons: "No food for such a long flight not enough leg room"
Pros: "Food OK, seating OK, crew professional."
Cons: "Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass."
Cons: "Uncomfortable and small space for the travelers"
Cons: "The seating in economy is becoming ridiculous. At 5'6" 110 lbs. I am not a "big" person. I feel jammed in the seat and, with passengers behind complaining when my seat is reclined, my bad back threatened to leave me to hobble off the plane. The continuing reduction in seat size and leg room is becoming ludicrous."
Pros: "Crew was great."
Cons: "Don't let kids sit by the dreamliner windows. They play with them too much and the change in lighting wakes people up. Food was ok."
Pros: "Generous leg room in coach class"
Cons: "Sat on the runway for almost an hour both to and from my destination"
Pros: "The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers."
Cons: "I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives."
Pros: "One of the flight attendants (potentially a French Canadian or maybe just plain French) was amongst the most beautiful women I have ever seen in my life. She was a little mean, but I'm willing to let it slide. In fact, I'm willing to let a lot of the negative things about the flight slide because of her (sorry, got to give credit where credit is due)."
Cons: "Got diarrhea from the waffles. The seats did not recline. No entertainment, but hey, this flight was damn cheap so I'm not complaining! Also, see positives."
Pros: "Take off take off and landings were on time or early."
Cons: "I could not find the AC outlet that was supposed to be there. I only noticed under the seat When deplaning."
Pros: "In flight service was overall very good."
Cons: "Service counter at check in Vancouver was terrible and unprofessional. Poor to very poor. Flight delayed with no announcement until you ready to board then they inform you your flight has been delayed but wouldn’t give reasons. Twice. Both connections."
Pros: "Flight was bearable"
Cons: "Small uncomfortable chair. Unappetizing snacks"
Pros: "I liked the crew on the plane."
Cons: "I didn't like the boarding process. There were parents with children who were not seated because of their group numbers. Why not board parents with children first, regardless of boarding group?? Especially those of us who were traveling with babies/toddlers. Air Canada can do better. Disappointed."
Cons: "When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair."
Pros: "Food was decent."
Cons: "We paid extra for bulkhead seats at the front of economy. One of the stewards working in business class repeatedly came to get something out if the compartment over my head. The noise woke me up over and over. I finally asked him what he was getting and he told me it was his lunch! Irritating."
Pros: "The service the upgrade.the fight excellent"
Cons: "Hard to say"
Pros: "I love the new Boeing 787 planes! This was the smoothest flight ever, both from Vancouver to Tokyo and back again. The new planes have the dimmable windows, which are so cool! And, each seat has it's own screen with free movies, TV, flight info, etc. Also, the flights were on time!"
Pros: "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
Cons: "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."
Cons: "They sold my mom's tix. Didn't let her board. She had to buy new ticket!!! For 1200!!! Terrible experience"
Pros: "I made the connection. I got to London on time,so did my luggage! The people with Air Canada are GREAT."
Cons: "I flew Air Canada the whole way. I checked in HOURS ahead of time. The first leg was delayed, but I made the second connection only to find that we had been "off loaded" which meant that even though we were on all the correct flights, we couldn't sit together anymore. We were put on the flight and all worked out, but I was not pleased!"
Pros: "The in-flight staff were friendly."
Cons: "We avoid Air Canada and after this flight that will continue. First, they wanted $400 for the return trip to guarantee that my wife and I sit together. To guarantee that we sit together and that it would be safe for her 28in femurs it would be $800. Then the Orlando leg of our trip was delayed by two hours, guaranteeing that we would miss our connecting flight. They would not make arrangements prior to departure, nor would they respond to any enquiries from any of the passengers about their connecting flight arrangements. On arrival in Toronto, as we pulled up to the gate, they announced that they had found alternate connections for all but 4 passengers that we would get more information outside. There was nobody at the gate. There was noone at customs. We did not know if we had a connecting flight, or if we had to pick-up our luggage. Nobody from Air Canada gave us any information. We asked security at baggage if we should go on to connecting flights or wait for luggage and were only informed that once we leave the baggage area we couldn't return. When we got to the terminal entrance for connecting flights, we were told (by security) that we could not enter without a new boarding pass. THEY directed us to the line for Air Canada (no indication if we were in the right line, but other people in the line were in the same situation. We finally got to the counter and were informed that we were on the last flight of the night and given boarding passes. Thank heavens that my credit card has priority pass membership. Delays happen. The way Air Canada handles it turned a minor annoyance into a maximum-stress situation. We already avoid Air Canada because they took away almost 50,000 travel miles for not flying for one year. We will work even harder to avoid them in the future."
Pros: "Our flight went by quickly, as the seats in Economy were very comfortable and the crew was very kind and accommodating. There was a great selection of movies and TV on the individual entertainment screens. We would definitely fly Air Canada again."
Cons: "Nothing- one of our best international flights!"
Pros: "My seat at the exit door gave me ample leg room"
Cons: "Passengers were not feted in a special way due to the delay. .The unplanned extra time made me sick"
Pros: "There wasn't anything outstanding about this flight that would cause me to write about"
Cons: "No food was provided unless you paid for it. There should be an option. Not wanting to pay for food shouldnt mean no food at all."
Pros: "Boarding is very slow and disorganized. Plane was unusually noisy. Rouge seats are the WORST very little legroom even by economy standards."
Pros: "Decent legroom (paid for priority seating)"
Cons: "Plane was old Crew was indifferent Both legs of the flight was very late"
Pros: "Flight attendant"
Cons: "My daughter's first trip to Canada, with a brand new suitcase. By the time she arrived in Canada her suitcase was lost. Then ended up in the London Airport even though she flew into Ontario. When she picked up the suitcase it was wet and missing one wheel. On the return flight to Tampa when the suitcase arrived it was missing two of the four wheels in the corner was completely ripped off which was exposing what was inside. The handling of the suitcases is awful and she should receive a replacement suitcase"
Pros: "The service was overall really good!"
Cons: "The only thing that put me off was my boarding group number."
Cons: "They lost our checked baggage. Luckily we did get them back within 20 hours."
Pros: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew: food and comfort as good as it gets these days in Economy."
Cons: "Boarding was confusing. Announcements were difficult to hear in the terminal; there was a step requiring all passengers to queue up as if boarding but instead it was a passport/boarding pass check. The two queues were not labeled, there was much line-switching, and the passport-check lines blocked the terminal for travelers for other flights... The incoming plane was late; we wondered why this passport check could not have proceeded while we waited instead of delaying our boarding once our plane arrived."
Cons: "The flight stood on the runway for multiple hours. We should have been let out to the airport so we could eat"
Pros: "Food was actually pretty decent tasting and priced."
Cons: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
Pros: "Entertainment on this flight was comparatively better than the flight we took from LAX to Toronto...Snacks was also better on this flight than the LAX to Toronto flight which really confuses me as to why?"
Cons: "The wait time though for our flight was 6 hours and there were 2 or 3 other earlier flights to LAX that day.."
Pros: "Very easy flight, attendants were helpful and nice. No delays!"
Cons: "Flight was delayed. Would be nice to get notified by email."
Cons: "Plane was 3 hours late. 10$ meal voucher was all I was given. Had to run to make my connection to europe. Causing lost luggage for 3 days."
Pros: "The crew was attentive."
Cons: "The head phone slot did not work. Then the TVs went out which did not matter because I could not listen to them anyway."
Pros: "Wish the longer portion of our flight was as pleasant as the short leg to Toronto."
Cons: "The flight attendants were not that friendly."
Pros: "The smoothness with which the pilot flew the plane was remarkable. I felt very safe."
Cons: "1) For a four hour flight it's sad that we were not even offered a snack we didn't have to purchase. After being delayed for more than 2 hours many of the passengers were hungry by the time we boarded. 2) The flight attendant passed my row without offering me a drink and when I asked I was given room temperature apple juice and not given any ice."
Pros: "I was given an upgrade to Business so what not to like. The meal I chose was a strange combination that I would not recommend - lentils with chicken and a few carrots. The crew was great."
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "This is the only part of my round trip with Air Canada that went without a glitch ... the plane was on time and the airport staff I encountered in Toronto was nice and helpful."
Pros: "Not much"
Cons: "A 3.5 hour layover is more than sufficient for a connecting flight. Air canada messed up and almost lost my luggage in toronto. This airline has the worst customer service. Pay for food on a 4 hour flight? Are you kidding me?"
Cons: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."
Airlines flying from Alabama to Jamaica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Jamaica
Masks required on board, masks provided on flights from Alabama to Jamaica
Social distancing seating
Middle seats unavailable to book on flights from Alabama to Jamaica
Testing for antibodies, testing for symptoms for flights from Alabama to Jamaica
Waiving of change fees. Search flexible flights from Alabama to Jamaica