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The crew was wonderful, the plane was fine. We left the gate on time, but we had to wait 40 minutes on the tarmac because of all the congestion at Boston.

Flight was on time. Boarding was smooth and orderly. Flight attendants were friendly and professional. Bags came out soon after arrival.

I wish I could've gotten a refund 😕 I never even got 😪 to go on my trip.

This flight was of course delayed because American cannot have flights that are not delayed.

The gates should be ready when we land. Waiting on the runway for a hour is ridiculous.

On time on a day with lots of weather cancellations on other flights. Thank you for getting me home during a winter storm!

They don't make it easy or promote their food options. Dirty plane. Delayed.

The flight got delayed 2.5 hrs due to a maintenance issue that cause a domino effect. American should have spare planes for when something like this happens.

They changed our Gate 5 times, and concourse twice. Changed our seats twice.

Despite my vow to never fly with American Airlines (AA) again following a disappointing experience in the summer of 2022, I found myself reluctantly booking a non-stop flight from Huntsville to Washington D.C. on AA, as it was the only airline offering this direct route. To my surprise, the entire process was seamless, from boarding to landing. The flights were punctual, eliminating any need for excuses or explanations. Based on this positive experience, I am pleased to say AA has regained my trust and will be considered for my future travel needs.