Cons: "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"
Pros: "Free entertainment"
Cons: "More comfortable seating"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Cons: "Cabin was too hot!!!!"
Pros: "Entertainment, crew, food"
Cons: "The seats were a little tight for an international flight"
Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Pros: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Cons: "Cramped seating for premium Econ"
Cons: "Small seater aircraft was cramped"
Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Pros: "As usual"
Cons: "Landing was a bit rough"
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "Great and friendly flight crew."
Cons: "Left a bit late."
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Cons: "The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline."
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Pros: "The crew was very kind & accomodating. There were plenty of great current TV shows & movies. The seats were pretty comfortable, above average. I loved that they had roasted salted almonds as one of the 5 snack options."
Cons: "I had earbuds but the little girl next to me did not. I loaned her a pair of mine but I expected the flight attendants to offer them but they didn't."
Pros: "The courtesy of the staff and the seats in the "delta comfort" section."
Cons: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."
Pros: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Cons: "Short 3 hour flight-no complaints"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "Courtesy and attention to detail of crew"
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Movies- pro staff"
Pros: "Friendliness of omboard crew"
Cons: "Flight was more than 2 hours late"
I missed my connection. Lufthansa did a great job helping me get a new flight. My luggage arrived on the same plane as I did. That was astonishing.
Food was mediocre. In flight entertainment lacked live TV. Crew was fantastic. Plane very comfortable if a bit worn.
Pros: "Young crew, with positive attitude and very kind and helpful."
Pros: "Good crew."
Cons: "More comfortable seating."
Pros: "Comfortable seating, good food served by this airline"
Cons: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "Great crew"
Cons: "Uncomfortable seating"
Pros: "Friendly crew, tried their best to accommodate"
Cons: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Pros: "Crew was good overall"
Cons: "Food was overheated and bland in taste. No on board entertainement"
Pros: "Upgraded to business class for a reasonable fee."
Pros: "Food was good & they served a full meal!"
Cons: "Crew appeared annoyed with everyone. No entertainment provided."
Cons: "My luggage did not arrive on the flight from Frankfort to Athens. The Lost Luggage staff was very helpful, but the process took a long, long time. Then when my luggage arrived the next morning, no one was staffing the Gold kiosk, so it took another hour and a half to get my luggage. (We had received an email saying that the luggage would be available at 7:30; no one was there to provide it to us)"
Pros: "Lufta Hanza canceld the flight"
Pros: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Cons: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Pros: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Cons: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Pros: "Polite crew"
Cons: "1 hour delay again"
Cons: "Had to run thru airport to catch plane, thn long wait to board."
Pros: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."
Pros: "Equipment, crew"
Cons: "The boarding of the plane was disorganized."
Pros: "A male flight attendance made me feel uncomfortable. I sat in empty sit with number 3 instead of 4 and he asked me to check my number on my boarding pass. WIth an extremely directive and dictating tone in his voice he told me YOU SHOULD GO AND SIT to what your ticket says. It is VERY important to be sited, although the seats are available you should be sited where your boarding pass directs you to be."
Cons: "I realized that some people of their crew are extremely insane! I have never had an issue like this, with DELTA or AIR FRANCE, or KLM, or NORWEGIAN, or SAS If it was only one persona that I had to deal with, which it was on my flight from NY to Munich I would say , it was coincidence . One person is not a statistical point and accuse the whole Company. But this was repeated on my second flight from Munich to Athens. Then I said, this is not coincidence, it is a pattern that is repeated and not professional . NEVER AGAIN WITH LUFTHANSA is my decision and my recommendation."
Cons: "Less movies (Hindi) and economy seats aren't as comfortable as emirites."
Cons: "Wheelchair assistance did not arrive at gate."
Cons: "They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free."
Pros: "Service , on time"
Cons: "All flights in Frankfurt boarded via jet bridge. Flight to Greece boarded via a bus. Freezing weather in Frankfurt. Are Germans prejudiced to Greek passengers?"
Pros: "The crew was more helpful than the transatlantic flight."
Cons: "My seat. It was right behind the first class and as the crew rushed to serve them, they threw the separating curtain at my face as I was sitting on the corridor. It was so frequent I couldn't sleep and the passanger did the same."
Cons: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Pros: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Pros: "Flight attendants we good"
Cons: "Business class seats were just regular seats without a 3rd person. Legroom bad and seats narrow. Not good value b"
Pros: "Service was execellent"
Cons: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."
Pros: "I liked the food."
Pros: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Pros: "Crew was great and helpful. Flight was half empty so it was comfortable."
Cons: "The plane was not very clean."
Cons: "Vegetarian meal choice not offered"
Pros: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Cons: "The boarding process was poorly executed"
Cons: "A man next to me took a picture of me when he thought I was asleep."
Pros: "Comfortable seats."
Cons: "Boarding was like a "free-for-all", the gate agents exerted NO control at all. The departure was delayed about 15 minutes (no big thing" but then we sat in our seats for an additional 45-50 minutes for a total of more than an hour!. This after an 11+ hour first leg."
Cons: "It was not Lufthansa but United Irlines. I wish it was Lufthansa."
Pros: "Lufthansa does travel in Europe very well. Boarding process was easy, overhead storage was great, Flight arrived early."
Cons: "Seats in business class are rather smallish, and the legroom is not great either. If you pay extra for business, you should get extra."
Pros: "Extra leg room in the emergency exit area was great for a tall person. Good food."
Cons: "Boarding was chaotic and they switched the gates. The flight was overbooked. No entertainment offered."
Pros: "It departed and arrived on time. The boarding process was very efficient thanks to Frankfurt's automated ticked checking gates."
Cons: "No in flight entertainment."
Pros: "Flight was ok. It was short but loud. Service was good but seats were tight and no in flight entertainment."
Cons: "They boarded everybody at once through a jetbridge made of glad. Very hot in there. You were stopped in a crowded jet bridge in 90 degrees for 25 minutes because they board everybody at once and it took time to get passengers into their seat."
Pros: "We arrived safely and on time. They served food on a fairly short flight, which would never happen on a US carrier."
Cons: "Boarding was chaotic as we were bused to plane and told to board via the rear stair if our seat was above 20, which was inconvenient. The food was tasteless."
Pros: "Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat"
Pros: "safe trip"
Cons: "no entertainment, no food, would like to be aware no food"
Cons: "Plugs to charge devices"
Cons: "No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost."
Cons: "We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service."
Cons: "Checking, boarding and overall experience"
Pros: "Crew members were all very nice"
Cons: "Long delays"
Cons: "The entertainment is missing"
Pros: "Comfortable, good service and on time"
Pros: "Crew was great! Helpful and nice"
Cons: "Walk by and offer water more often."
Pros: "Comfortable economy seats. Excellent experienced staff."
Cons: "Food was so so. Entertainment system is old and a bit slow."
Cons: "You have to pay for food, snacks and water on this flight. there were no complimentary snacks or drinks given."
Cons: "Still waiting to get out of London... so not good."
Pros: "Boarding was fast."
Cons: "Not even a complimentary cup of coffee or tea, just tap water."
Cons: "The equipment was old and didn't seem to be well maintained. And they did not offer even a glass of water on a 3 and a half hour flight. Even water was on sale!"
Cons: "Plane smelled bad. Had to pay for food. Not even water was included. Inside the plane is worn and needs upgrades."
Pros: "Price was reasonable"
Cons: "They lost my luggage due to transfer"
Pros: "Boarding, crew and meals were good. Bedding was very nice."
Cons: "Cabin was a tad warm and biz seat was broken. Flight crew was sympathetic."
Pros: "Food was good"
Cons: "We’re we stuck on runway for an hour and they did not turn on any air...it wa s hot and a bit suffocating....once we took off it took a long time too to get some air and cool down the cabin. Movie/entertainment selection was poor. Airline was packed with a Group that was very loud, drunk and partying up and down the aisles."
Cons: "Frumpy and unkempt crew. No longer offer complimentary coffee or anything. You must pay for everything. Had to give my carryon bag even though there was lots of room inside the plane"
Pros: "it got there"
Cons: "how it got there"
Cons: "Seats have a headrest that cramps the head. These could be removed from the particular Airbus, as they are on SAS planes. It is unbelievable that such physical discomfort is standard practice on BA. Crew is officious, as are the verbose announcements. This not the fault of the crew but of the management. The airspace is filled with meaningless blather, including the overly long seltbelt video."
Pros: "Somehow we board first than everyone else. It left and arrived on time. Friendly service."
Cons: "food was not offered you had pay. to eat which in my opinion is not proper at least a sandwich should be offered,"
Pros: "More modern plane."
Cons: "No snacks, no food, 1 drink. Aegaen airlines gave good from Spain to Athens and back, for a lot less ticket flight."
Pros: "I liked your entertainment , movies, series lots to choose from."
Cons: "Your crew was horrible, I had assistance but they seemed bothered in helping me to help me get to my seat... I pity those who might assistance with that crew on future flights... Hopefully they will get the nicer crew from NY to London they were amazing."
Pros: "The staff in airplane was okay"
Cons: "The boarding staff are very rude"
Pros: "Great crew!"
Cons: "Late catering delayed flight. Fix ground services."
Cons: "Flight was changed and I had to wait 8 hours for the connection."
Cons: "Didn't know catering was on sale"
Cons: "No free food. No movie, no usb"
Pros: "Great Crew, fast boarding, very accommodating"
Pros: "Terminal 5"
Cons: "Disgusted that they wanted to charger £11 pp to change seat at check-in 24hrs prior to the flight!"
Pros: "The crew was nice."
Cons: "Is this really the British Airways business class within Europe? What a disappointment. Felt like I was in economy except the only difference was I got my drink served in glass rather than plastic. Why don't you get some tips from Emirates considering from Abu Dhabi to Doha you had 10"+ tvs infront of you, tons of leg room and actually good food offerings."
Pros: "Heathrow is huge and our gate changed during the last hour with out announcement until 35 minutes before the flight. There was a 2nd flight flying at the same time from a different gate with the same flight # with simply an A added which was very confusing."
Cons: "Absolutely no food and we were charged for a soda... seriously? It took the WIFI 5 minutes to process the 1.75 sale. Are you kidding BA? Flight attend were indifferent to passengers and actually held their chlorine with the foolish shopping cart when we tried to make it to the rest room. Unpleasant at best. Oh, and there was no entertainment at all on the 767 we had unless you count the magazine. Sorry BA, you have some work to do."
Cons: "Checking into Heathrow was interesting because they have automated systems to bag drop. I always like talking to a person which I could have done but was unaware. I had printed my boarding passes which then was sent to the automated line. That being said I had an issue with my carry on it was a literally too big because of the handle sticking out. So I had to check it. One of the women there was kind and sent met back to the British Airways check in section again to check it. She said don't worry it'll be free. So I went to the assigned line and a woman stopped me and told me I needed to stand with the rest of the people in the checked baggage line not the hand baggage line. I said I was sent to this line. She said well you're going to have to pay if it is too big. I said I was sent to this line because I was told it would be free to check it. Her attitude/tone was rude. Which for me was not ok. I had just landed in Heathrow from Newark and was starting jet lag, plus I literally was able to carry on my bag at Newark. Same company! I was trying my best to be kind but she just kept insisting that I was going to pay for the bag. I then stated that I already had paid for the bag! As I had paid for 4 and only checked 3! So if necessary this would be the 4th bag. Now I would not have had to do this if British Airways had allowed me to tack on my Athens trip to my Heathrow trip. When I found out they could do that they said it would be an extra $1025 to do so. I told them that I would just go through customs and get my bags and put them on the Athens flight. Of course I get to the counter and the woman there was wonderful and told me not to worry that it would be taken care of. So thank you to the woman who diverged a ridiculous argument over the handle not fitting in the cage. Moving forward boarding was interesting as I have never ridden in a train that takes you to the plane on the tarmac. It was a little long and VERY hot as they fill them to the brim and it was a good 10 min ride with people packed like sardines. When we got to the plane boarding was quick and efficient. The seating in that plane was very much like a spirit flight for close to 4 hours. There was a lot of turbulence and the landing was a little hard but that's to be expected in planes."
Pros: "Comfort. Entertainment. Service. Comfort. Did i mention it was comfortable? Also dark. Very dark. Which is exactly what you need on a long flight. Food was also exceptionally good for an airline. The bathrooms were also clean and had nice sinks."
Pros: "Staff and food."
Cons: "The cramped club seats....can't extend fully if you are over 6ft."
Pros: "Efficient and on time"
Cons: "Movie started too late so there wasn't time to finish"
Pros: "Bording was quick"
Cons: "Crew was serious, absolutely not happy to smile Genuine smile is really appreciated whenmeeting custimers. Food trolley/ drinks came to customers and before we could react it was gone. When we asked them back they were not very happy looking . Seats we not comfortable."
Pros: "Comfortable seats"
Cons: "Delayed flight. Only accept credit cards on board."
Pros: "The payment system was down so it was painful and slow"
Pros: "On time"
Cons: "Minimal meal service for a tras atlantic flight"
Cons: "Although it was clear already around 9:30 that this flight (scheduled to depart at 10:25) would be severely delayed sue to fog in CDG and LHR, the local British Airways staff adamantly refused to assist in rerouting us either from Paris or from London to our final destination in Chicago. Their complete lack of cooperation was stunning and quite offensive. A different tune was played by the airport staff for international connections who helped us expeditiously and kindly to be rerouted on an United Airlines flight."
Pros: "the plane was comfortable even when full, although there are only two toilets for over 200 people in coach which makes it difficult sometimes"
Cons: "I used to live in London in the past, and commute with BA routinely, without any considerable issues. With this in mind, I booked this flight through the american site as I now live in the US. Big mistake. Even though I'm still a BA member and I checked in 24 hours prior to departure on the minute, I had no way of choosing a seat, in fact I had to pay to change my assigned emergency exit aisle seat. Secondly, there was a 5,5 hour delay, due to fog, which affected BA but not Easyjet or Aegean flying the same route at the same time, leaving me looking at all the other passengers taking off while I waited at the airport without any notice from my company. This resulted in me getting a debilitating migraine, for which I had to request painkillers on the plane. For anyone who hasn't done this before, despite how helpful the staff are, there's always "procedure" to be followed and papers to be signed before obtaining tylenol. Finally, when I contacted BA customer service to request a refund for this trip, considering if I had booked with any other airline I wouldn't have gone through all that, I was told it was my fault for not carrying painkillers and they "absolutely do not reimburse" such situations involving the weather. All in all, this was the last BA flight I will ever book and I am happy to go back to the US where customer service has an actual meaning and passenger wellbeing is always a priority."
Had to gate check bags, even though was empty spaces in overhead bins. No entertainment.
Pros: "This was the worst flying experience I have ever encountered."
Cons: "We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!"
Cons: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."
Pros: "Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!"
Cons: "101% satisfied with the flight! No issues!"
Cons: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"
Pros: "The plane was uneventful. The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband."
Cons: "The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband. We will NEVER visit DFW again. We were treated with disrespect and rudeness. My new name for this airline is UNAMERICAN AIRLINES."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Pros: "The seat was So so"
Cons: "My food was cold had to send it back"
Cons: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Pros: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Cons: "Avoid a 3 hour delay."
Cons: "Everything comfort communication"
Cons: "Luggage lost never return"
Cons: "Multiple lengthy delays, gate agents in Charlotte not committed to explaining the problem and solutions"
Pros: "The crew was wonderful."
Cons: "Food was passable. Confort was just OK for a 9h flight."
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Pros: "American Airlines Premium Economy was very nice! Great service, lovely plane and overall an experience that I would be happy to have again!"
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Pros: "Flight delayed for 12 hours. Had to reschedule both flights"
Cons: "See above. Missed work."
Cons: "Lines are very long and the check-in staff are not good at their jobs. For example, I arrived 2 hours early and they ended up letting half the line cut in front, which made me barely make my flight."
Cons: "This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting"
Cons: "No TVs per seat. Older plane. Food was marginal."
Pros: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Cons: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Pros: "How nice the landing was. And how really sort it was"
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Pros: "Flight was on-time, smooth, with friendly service."
Pros: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Cons: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Cons: "The seat I had reserved was given away even though I paid extra for it back in February. American Airlines rep said it was because when i book through a 3rd party like Kayak, they can't guarantee my seat assignment."
Pros: "Pretty good dinner and breakfast, complimentary wine"
Cons: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Pros: "Not much."
Cons: "Once we got to Chicago our flight was delayed: originally scheduled to arrive in LA at 1800 we will not arrive until 2000."
Pros: "The plane"
Cons: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Pros: "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
Pros: "Im very upset with the flight"
Cons: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"
Pros: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Cons: "I didn't like that the flight attendants snarky attitudes when we would ask for son."
Cons: "The leg room for seats were horrible especially anyone passed 5 ft 7in."
Cons: "Trtvr Rrrrrcffrrcr rr crfrr"
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Cons: "The video screens weren't very good. You had to tap screen multiple times to select a choice."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Cons: "LONG LINES to check in, LONG LINES for customs. Once we got through customs we could not get to the stores or restaurants, so LONG LINE to get a bottle of water. Plane late boarding, so a dash to get to next plane at Philadelphia."
Pros: "The crew was fantastic, the flight was smother and on time, boarding was timely"
Cons: "The plane was older with a poor entertainment system"
Pros: "Service and staff were great!"
Pros: "Crew on flight to Charleston was nice"
Cons: "I was supposed to make the trip from BNA to CHS at 2:30, we were delayed over 1.5 hours, making me miss this flight by 5 mins. Then I was put on 10pm flight which was cancelled! They couldn't get me to HHH until 6pm the following day. I would have missed my entire conference. The closest they could get me was a 10pm flight to charleston, then I had to rent (AND PAY FOR) a car and drive 2 hours to HHH in the middle of the night. The customer service people were less than helpful. They aren't allowed to help you make car reservation. My flight on the way back from HHH to BNA was a similar story. Thankfully my connecting flight was delayed an hour or there was no way I would have made it."
Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."
Pros: "Watched movies most of flight and the wine was free. The pilots got us there safely."
Cons: "They never called for groups, except 1st class. After they boarded it was a free for all. Wasn't allowed to check in online, had to wait until I got to airport.The seats just keep getting smaller and smaller. The microwaved tv dinner they served was horrible. Someone pooped on the bathroom floor."
Pros: "Everything was great"
Cons: "Had the seats in the emergency exit row had liftable handles between the seats, it would have been more comfortable... the rigid seats where not easy on my hips for a 9 hour flight"
Cons: "Almost missed my conection. Never on time."
Pros: "Great service"
Pros: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Cons: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Cons: "No movies to watch, they told us to download their app and we would be able to watch movies. Tried to download the app on my phone without success, then tired to download the app on my laptop, again no luck. The staff had no clue how to help me, really old plane."
Pros: "The flight attendants were excellent. The dinner was similar to business class but the breakfast was just a slice of bread."
Cons: "The leg room was too small and the seat did not recline enough to have a decent sleep."
Pros: "It made it to Athens smoothly & on time."
Cons: "There was no movies available to watch. Flight attendant said we need the app to watch movies however there wasn't enough time to download the app before the flight took off to download it in time."
Cons: "Worst experience !!!!"
Pros: "Nice crew"
Cons: "Bad food, no entertainment. Uncomfortable plane"
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Pros: "Nothing positive to say"
Cons: "Originating flight was delayed, so missed connection in Montreal and had to be rerouted. After going through 5 airports to reach our final destination, we finally made it - without our luggage!!! To make matters worse, the complete and extreme lack of empathy on behalf of Air Canada's customer service desk was less than appreciated by us.... As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board our originating flight. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada."
Pros: "The food was phenomenal for airplane food, the best I've had in 100s of flights! The flight was half empty, so taking over 3 seats to lie down was nice :) Very efficient boarding process at the Montreal airport, with updated wait times and fast moving line."
Pros: "Boarding was easy"
Cons: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Pros: "Food tasted good. I pad entertainment was nice"
Cons: "Paid extra for the premium seats. When I went to the lounge they were very rude and said I signed up too late and did not even offer for me to pay to get in. Customer service on the phone was very rude again. The Toronto airport also is a hot mess. Some more. TV screens with gate info would be nice"
Cons: "Filthy No entertainment Had to pay for beer and wine"
Pros: "Food was okay. Crew was okay."
Cons: "Plane was so packed and tight we felt like sardines. Even a few more inches of room would make a huge difference. They also added two or three extra rows to the back of the plane. Folks were practically sitting in the crew staging area and literally directly next to the bathroom door. So glad we didn't get one of those seats."
Cons: "See above. We never made it on this flight! While we were able to rebook within a few hours the lack of coordination in Montreal was extremely frustrating."
Cons: "No room. Cramped, impossible to sleep on an overseas flight"
Pros: "Wonderful staff and service! I was very comfortable on the larger airplane so I didn't feel anxious. Excellent ratings on everything for Air Canada!"
Cons: "There was nothing I didn't like."
Pros: "Professional and polite crew"
Cons: "Did not realize Air Canada Rouge did not have screens at every seat, made the 10 hour flight a little longer. Not a deal breaker and was overall pleased with the flight."
Pros: "Air crew was nice. Pilot nice too."
Cons: "Old plane. Smaller seat size than comparable airlines. Terrible food: a slice of oily cske, served in a plastic sleeve, must be the new low for an international breakfast...no individual tvs on the sets....hello, step into the 21st century.... And the selection available via your iPad or laptop and their wifi was small, and old...we had paid to upgrade our economy tickets to the next level, and we expected more...the size of the upgraded seats was not great and there wa no foot rest to put your feet on, which is a significant help to someone who flies so many hours and can assist with circulation...."
Pros: "The crew were Greek and I liked them very much. Other than that, though, nothing good stood out."
Cons: "There was a riot in Athens that day that delayed us 2 hours. I arrived in Athens WAY later than expected WITHOUT my baggage. It was still in Toronto and never moved once they made me late for my Munich flight. I did not have my baggage for several days following that and it made my trip difficult."
Pros: "nice lie flat beds."
Cons: "it was all good."
Pros: "I didn't really like breakfast but I am glad we had it."
Cons: "While the plane was circling in a holding pattern our luggage was left out in the snow for over an hour. My one bag was wet when I got it and my other bag didn't arrive. And because there were no Air Canada workers at the desk in Philly no one could tell me where my bag was. It was a very stressful end to a long series of flights."
Cons: "When I arrived in Seoul, Asiana would NOT grant lounge access. I had a business class tkt to Korea, and Asiana does NOt offer biz class to my destination...very huge let down."
Cons: "more movie and technology availability."
Pros: "Zoned boarding"
Cons: "Food limited and must be purchased. Entertainment must have downloaded app."
Pros: "The crew, that it all"
Cons: "The plane was clearly an older plane, there was NO on board entertainment for a 12 hr flight. The food was not good and there was no free wine - which is not normal for international"
Cons: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Cons: "I cannot believe the nickel and dining of this company. I was on a 3 hour international flight (just USA to Canada, but still), and they served no snacks. Not even a bag of pretzels! Forget about free alcoholic beverages you normally get on international flights."
Cons: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Pros: "The gate crew was instrumental in helping us board our flight when the first leg was delayed and or connection time was only 30 minutes."
Cons: "Of all the international airlines I have flown, this was by far the least well equipped for a long haul flight. There was no entertainment (we had to download an app to your personal device beforehand, which we were not informed about until already onboard). There were iPads for rent, but not nearly enough for the number of passengers requesting. The dinner was a good size, but there were no additional snacks, only small sized drinks offered, and alcohol was not complimentary, and a smaller size than what's provided while in N America for the same price. Overall, I was quite unimpressed with Air Canada, and will avoid flying with them in the future, when possible."
Pros: "The crew"
Cons: "The fact that you will have to travel almost 10 hours with absolutely no entertainment tv music etc. Not even a video on an era when Airlines should offer this as a standard. That was bad. Really bad"
Pros: "Served edible food (not the best quality)"
Cons: "Uncomfortable; No source of entertainment; No functional charging ports; charges for snacks; some staff seemed rude"
Cons: "Check in process was slow and messy. Check in clerk I felt with was borderline rude. May want to consider a check in kiosk to speed things up. I stood in line for almost 40 minutes waiting to check in before I pulled out my phone and checked in online at that point I was only half way through the line. If the flight hadn't been delayed I might have missed it. Additionally once boarded the cabin door was closed the second the last person entered the plane. An announcement was made that we couldn't leave till everyone was in their seats. But enough time had not been given to the passengers to even get down the aisle before such a snippy comment about needing everybody seated was made."
Pros: "We left and arrived on time. Crew was courteous. Streaming service was surprisingly good!"
Cons: "Food was not good, and there was little food and drink service. Having to pay for an emergency exit seat."
Pros: "Food was good."
Cons: "I've never experienced an international flight with so many children who were up until all hours running up and down the aisles. 2 of the people in my group sat in front of two older children (ages 12 & 10, about) who kept kicking their seats. Eventually, they told the father, who separated the girls, but was just as antsy as his daughters. All lights were left on, making sleeping impossible. The crew took FOREVER bringing food and drinks out. The plane was so disgustingly messy - it looked like a small explosion happened on the plane. It was hot and uncomfortable. The flight experience made us nervous for what to expect in Greece when we arrived. Luckily, Greece was cleaner than the flight."
Pros: "Staff was friendly"
Cons: "Food, seating and entertainment was poor overall. No tvs/ entertainment of any sort"
Pros: "Boarding was typical."
Cons: "What a horrible experience. Thanks for spreading out the screaming children evenly (really nice on a long flight). No entertainment at all. Getting off the plane was a God send, till I found out my luggage was separated/lost in 2 different parts of the world , none of which was were I was, it showed up 3 days later, 1 damaged."
Cons: "It was an Air Canada Rouge flight sold as Lufthansa. Bait and switch."
Pros: "It was ok."
Cons: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Pros: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
Cons: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."
Pros: "The 2-3-2 seat configuration is better for travelling as a duo. We were provided with blankets and pillows for the 9 HR flight. Food was quite tasty for airline meals."
Cons: "Host staff made very few trips up and down the aisles. Have not before been on an Air Canada flight where there are no seat back screens, so it was a surprise not to have any in flight entertainment."
Cons: "You need to warn people there is no in flight entertainment!"
Pros: "These were the reason I booked this flight"
Cons: "Temperature in cabin, I froze, thank god I planned ahead"
Pros: "Again, we arrived safely but a bit late."
Cons: "We're on a flight for 10 hours and our breakfast was a piece of banana bread. After a very disappointing dinner. Really didn't cut it. Have to access entertainment on my device - no thanks. Overall they just did everything on the cheap."
Pros: "I got lucky and got a very good seat. that was great. The plane was kept at a very decent temperature - a little cold but not an ice box."
Cons: "the food was really of a poor quality. that was quite surprising. even the dessert was inedible."
Cons: "On the Montreal-Athens leg the meal was free but of poor quality and quantity. Breakfast was just a piece of banana bread... No entertainment system in the aircraft. Had to rent iPad with very poor quality earphones (struggled to listen to the movies) Also some of the movies were not adjusted for the iPad which translated into using only a portion of the iPad screen."