Don’t respond to bad service or complaints. Steal money
Cons: "Seat assignment with ticket bought 10 days prior"
Cons: "Nothing everybody treated us with respect"
Pros: "Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso"
Cons: "Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno"
Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."
Cons: "Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City."
Pros: "Loved it ... I had a layover and my flight from the other airline was late ... did t have a chance to che k in and Aeromexico printed my my boarding ticket at no cost and saved me time to catch my flight !"
Cons: "I will never flight with Aeromexico again!!"
Pros: "Everything was perfect"
Cons: "Just the organization at airport but is not problem of AM"
Cons: "Fly was cancelled"
Pros: "The crew was great"
Cons: "The food and the how well the tv works"
Pros: "The crew was super professional. We appreciated the snack."
Cons: "It is out of your control, but landing can be stressful because of turbulence"
Pros: "Early arrival."
Cons: "Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies."
Pros: "Great crew nice and courteous. Great itinerary arrived at 2 pm in León."
Cons: "Very warm and small seats for 3hr 40 mins trip we were seated in front of emergency exit we couldn’t recline understandable but leg space is smaller than most standard planes."
Pros: "The business class amenities were amazing. Food was great and service was great."
Cons: "The Screen in front of each seat is fine but the problem is the very long and boring commercials, your content should be brief and to the point. Plus the price of the air fair can not be justifiable to torture the passengers on their dime... Your Marketing team is unprofessional and uncultivated, please hire decent people that CARE.for the customers and the future of aviation"
Pros: "We were early, the flight attendants were really nice, and it was a pretty smooth trip for a rainy day"
Cons: "We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine."
Cons: "No option for movies or chance to charge the cell in the plane."
Pros: "Overall a great experience"
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Pros: "The crew at the gate did their best to seat my family together."
Cons: "No entrainment available and the flight crew took over an hour to bring me some water."
Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"
Pros: "Customer service"
Cons: "The $40.00 charge for each suitcase for both flights. Luggage charge was $120.00 Dlls. So perhaps a ticket that already has a luggage allowance and better seats is preferable."
Pros: "Captain and crew were really nice Airplane was clean"
Cons: "Food was cheap Trip was too long 41/2 hora each way when usually takes 3 hits"
Cons: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."
Pros: "Crew helpful food snack delightful"
Cons: "No Movies Why Not it makes the time go by"
Pros: "Inflight entertainment seat comfort was good"
Cons: "They came only one time at the beginning of the flight with drinks and only offered peanuts. Since it was an overnight flight they should have offered coffee and tea in the morning."
Pros: "Regardless of the problems I had. the ticket agent was nice and tried to find the best situation to please me and my family so we can all board into the same plane"
Cons: "No AeroMexico staff at Lima airport when we arrived, as recommended, 4 hours before our flight. No place to check in bags until 3 hours before boarding, and that point there was a huge line."
Cons: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Pros: "Price, timing, efficiency"
Pros: "Awesome direct flight. Crew was efficient. No crying babies."
Cons: "Didn’t wake me up to offer me a beverage or food :( I was hungry. Oh well. I ate tacos when we landed."
Pros: "Everything was on time and efficient. Boarding and de-planing went by quickly. The staff was really friendly and there were great movie options that made the flight go by quickly."
Cons: "The food wasn’t stellar but it was fine. I’m vegetarian so it would’ve been nice to have had a vegetarian option, but nontheless, I was grateful that a meal was provided as many airlines no longer offer complimentary meals."
Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"
Pros: "In this day and age when Airlines are making you pay for every little thing; we were pleasantly surprised by the wonderful service and attention to the customer Aeromexico still gives to each customer."
Cons: "Nothing - we loved our whole experience."
Pros: "Flight on time."
Cons: "Accommodating clients on sittings other than their original place. In case of an accident, name identification would be wrong."
Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."
Pros: "On time and smooth boarding"
Pros: "I have no complaints! It was a great flight, great service, great crew, great food and entertainment"
Cons: "No complaints"
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Pros: "Aeromexico on board service is much better than other Montreal-Mexico flights. You eat, you drink, and you get the feeling that the crew actually cares about your well-being ! Oh and the flight is most often on time..."
Cons: "Checking-in online, getting a seat on the plane before getting to the airport, has been quite quite complicated for me, many times."
Cons: "No flexible headrest on seats No entertainment screens"
Cons: "Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline."
Pros: "I had a good time traveling with aeromexico. I recommend to check in online first before heading to the airport. All the staff were friendly. My plane departed and arrived on time. They also had a great selection of movies ."
Cons: "Why they they have to announce if anyone wants to give up their seats. We paid for our seats and we will like to go to our destination. Why are the flights being over booked?"