The amount of issues we had with traveling with Delta and gate agents was insane. We've never had this many issues with Delta, flights, luggage, and lack of customer support from the agents. However, the flight attendants on the flight were amazing and as kind as could be.
First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.
Cons: "Flight was delayed causing the connection impossible. Delta provides no way to communicate directly with a human making rebooking impossible. The lack of care destroyed our family reunion."
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Pros: "Great people working the flight"
Cons: "Seating arrangements"
Pros: "Short lines"
Cons: "Seating arrangements"
Cons: "The inoperative TV screens should be repaired."
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Pros: "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
Cons: "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
Pros: "Delta crew and offerings are great."
Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Pros: "Everything is perfect"
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "Comfortable seat."
Pros: "Pilot was courteous, pleasant and kept us informed of flight status."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "An updated 717. A bit better"
Pros: "On time"
Cons: "No food, comfort, space, entertainment"
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Cons: "Flight was delayed with no explanation, The crew sprayed me twice with the fizz from opening soda cans with no apology."
Cons: "2 1.5 hour delays for things that Delta messed up"
Pros: "Crew was very good I would say that 5"
Cons: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "Attentiveness, service, and smiles!"
Pros: "Friendly staff"
Cons: "Crowded waiting area and plane. Awful on plane!"
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "Didn’t fly to Detroit . Delta changed flight to Atlanta & then toFort Meyers"
Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."
Pros: "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
Cons: "No assistance in helping us get to our destination"
Pros: "Good seat"
Cons: "Delayed by 1 hr"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Pros: "Very professional and courteous"
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Cons: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Cons: "They should provide good hindi movies and songs in the flight"
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Pros: "Laura, who checked us in was extraordinarily great."
rerouted and delayed !! praying I get my bags !!
Delayed 2+ hours, missed connecting flight
Cons: "Flight delayed. We almost missed our connection. Bags were lost No food or alcohol for first class. Pathetic."
Cons: "Better spacing. Don't tell me the last two rows are blocked off for safety that's bs, they were blocked off so the flight attendants could have a row to themselves."
Cons: "Late with a bs explanation. Nasty flight attendant"
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
Pros: "Yes, very satisfied"
Cons: "Provide more variety of snacks"
Pros: "Crew was extremely helpful."
Cons: "Flight from Philadelphia to Phoenix left about an hour late. We still made our connection but made a long travel day longer."
Cons: "The lack of leg room was wild. I’m under six feet tall and my knee caps were in the spinal column of the man sitting in front of me."
Pros: "Friendly and attentive. Communicated well throughout the flight."
Cons: "Just uncomfortable on the tiny planes."
Cons: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
Cons: "Flight was cancelled and there were zero accommodations"
Cons: "The flight attendant was awful. She didn’t even serve me drink and snack."
Pros: "I liked the boarding in groups. The crew was nice."
Cons: "The inside of the aircraft was so outdated. The seats were not comfortable with very little leg space. There was no individual screen for entertainment, and no USB port."
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Cons: "No entertainment. Everything got somehow disconnect d. No one could reboot it and there was no explanation or concessions given. The staff were not forthcoming. The flight also took incredibly long to land. The landing was very bumpy like the plane slammed into the concrete."
Pros: "Early and friendly."
Cons: "Took off late and arrived late. Took15 minutes to taxi to gate"
Pros: "Crew nice"
Cons: "Legroom terrible"
Cons: "No online updates or warning about flights for inexperienced flyers"
Pros: "Thankful for the pilot... He got us to Charlotte alive."
Cons: "Sitting on the plane for two hours prior to take off. Also, I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"
Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."
Cons: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Cons: "Tight seats, return was late missed connection had to spend the night in Charlottte."
Pros: "I like the fact we got to Dayton 20 minutes early!"
Cons: "I don't like the fact that we don't have access to the overhead"
Pros: "Flight was on time"
Cons: "No individual movie screens and no way to connect to the one movie on the flip down screen since I didn't have the American Airlines app."
Cons: "Late taking off and arriving. Once we landed it took 15 minutes to locate someone to bring the ramp out to the plane. Just incompetence on part of American Airlines."
Pros: "The food"
Cons: "The smell of the bathroom"
Cons: "The seats were very uncomfortable"
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Pros: "Less lay over need pleasent crew"
Cons: "Three gate changes and 45 minute delay. Same happened two years ago"
Pros: "The Spanish staff were nice."
Cons: "Air plain was old."
Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"
Pros: "The flight was fast and mostly smooth, you can't control turbulence. The flight attendants were very friendly. Turned out to be a great trip."
Cons: "Nothing was bad overall. It was a very nice flight"
Pros: "Friendly flight crew."
Cons: "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."
Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."
Cons: "On time , pleasant"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "The flight attendants and the entertainment system were excellent."
Cons: "Could offer more options than cookies and pretzels."
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Cons: "Flight was delayed for no reason twice then pushed back up horrible service"
Cons: "I do not understand when a global carrier knows the plane will not arrive the next day that they do not find a suitable replacement. The plane interior was outdated!"
There is no food offered, not only are you not allowed carry on luggage with your flight but the checked in luggage is 10 pounds less than the traditional 50 pound limit. That is very disappointing and certainly compromises the value of the discount pricing.
Crew was professional. I liked the captain giving us occasional updates.
All ok. Just departure by 45 min. Also one hr delay on original trip.
On time departure and arrival.
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Cons: "Communication with the customers"
Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."
Cons: "Website is still slow to update trip delays, not a problem today though!"
Pros: "Crew was very nice and very competent."
Cons: "I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights."
Cons: "Great crew and smooth ride"
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Pros: "direct flight"
Cons: "airport hassles"
Cons: "A place to out my bottle of water"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Pros: "Space Seating Hospitality"
Cons: "Maybe complementary snacks"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Cons: "Flight itself was great. Seats are very narrow"
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."
Pros: "That we landed safely in 20 mph winds."
Cons: "Stop stuffing too many people in an airplane, stop charging for every little thing, nothing nice or fun about flying in the US.It is just the fastest way to get to places..International airlines are much better and not cattle planes."
Cons: "Signs at the airport and terminal info"
Cons: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Pros: "Even though the flight was delayed by more than 2 hours, we were able to make it home."
Cons: "Started with constant delays. Flight ended up leaving around 8:30 when the flight was supposed to leave at 5:59. Once boarded there were no snacks, no liquor and only a few options to drink. The flight attendant was mumbling and kept on messing up what he was supposed to say the entire flight."
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Pros: "Mostly the Price! Wonderful Crew Too!"
Cons: "Wish they had flights on Friday and later on Sunday..."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "Flight left and arrived on time. Boarding was OK."
Cons: "Not even water provided on flight. I miss amenities."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Cons: "I paid for 1A. Was moved because "the crew needed the seat" to the middle. There were SO many open seats. Was unacceptable."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Pros: "That fact that they did not suply even one free bottle or cup of water is awful. I was very thirsty but did not get a drink because they chaged $2.00 for one bottle of water, and the is just plain wrong."
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Pros: "The crew was very friendly"
Cons: "The flight was delayed 2 hours. The plane was freezing the entire flight. Apparently, the crew tried to get the pilot to turn down the air, but it never happened. I hate how Allegiant nickel and dimes you. Not even a cup of water is free."