Flight 1848 from Chicago to PDX left Chicago and came right back after an hour and 1/2. I had to get a hotel in Chicago without being reimbursed by the airline
rerouted and delayed !! praying I get my bags !!
AA canceled my trip and it was a total nightmare. I was able to go after a lot of back and forth that ruined my first day.
Delayed 2+ hours, missed connecting flight
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Pros: "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
Cons: "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
Cons: "Late with a bs explanation. Nasty flight attendant"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "The crew were nice people."
Cons: "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"
Pros: "The crew and seating were good"
Cons: "The entertainment center provided on the hop from Phoenix to Tucson would have been better suited for my flying with three kids to Phoenix than the one Cars movie on the flight"
Pros: "Crew was extremely helpful."
Cons: "Flight from Philadelphia to Phoenix left about an hour late. We still made our connection but made a long travel day longer."
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Cons: "Flight was cancelled and there were zero accommodations"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "Orderly boarding and on time."
Cons: "Nothing, all was great."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "Took off late and arrived late. Took15 minutes to taxi to gate"
Pros: "Crew nice"
Cons: "Legroom terrible"
Pros: "Thankful for the pilot... He got us to Charlotte alive."
Cons: "Sitting on the plane for two hours prior to take off. Also, I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"
Pros: "No food, no entertainment. Flight very smooth. No legroom"
Cons: "No legroom. They made me check carry on"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "flight was on time and pilot was good. will and grace on the main screens which was a good choice but why bring back the cabin screens from the 80s??"
Cons: "Scaled back to less than a budget airline at a higher cost threshold. boarding process was disorganized, no screens, additional cost for breathing (pretty much)"
Pros: "Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities."
Cons: "The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Pros: "I like the fact we got to Dayton 20 minutes early!"
Cons: "I don't like the fact that we don't have access to the overhead"
Cons: "Late taking off and arriving. Once we landed it took 15 minutes to locate someone to bring the ramp out to the plane. Just incompetence on part of American Airlines."
Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Pros: "the clerk at the boarding desk was kind"
Cons: "Because our first flight was delayed so much, we missed our connecting flight and our rebooked connecting flight (made while on the phone while waiting for several hours on the tarmac) and didn't make it to our final destination until the morning of 6/23 (first flight was 6/21 and was supposed to arrive morning of 6/22). Spent the night in JFK."
Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"
Pros: "The flight was fast and mostly smooth, you can't control turbulence. The flight attendants were very friendly. Turned out to be a great trip."
Cons: "Nothing was bad overall. It was a very nice flight"
Cons: "Gate changes were confusing. Staff unprepared and upset with customers. I witnessed a gate agent yelling at customers and slamming phones down."
Pros: "Inflight movies"
Pros: "The food and the crew"
Cons: "Entertainment system, it is outdated"
Pros: "Upbeat and attentive crew"
Cons: "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."
Pros: "Amabilidad de la tripulacion"
Cons: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
Cons: "Flight was canceled due to United's mismanagement of crews."
Pros: "Clean, comfortable and on time."
Cons: "No screens in the seats. Food options are the usual limited fair"
Pros: "Comfortable seats with screens"
Cons: "Mediocre snack"
Cons: "I didn't get to get on the flight."
Cons: "Slow boarding, no food no drinks, no tv."
Cons: "It was three hour deley in Newark Airport because the plain didn't arrive on time."
Cons: "Cramped, not enough room for carry-ons"
Pros: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
Pros: "I was put in a hotel. That is the only positive... literally the only positive."
Cons: "A 3 hour 55 minute mechanical delay, boarding and deplaning, caused a windfall effect to our other connections causing us to miss everyone that we needed to make it home to Alaska. I will not be getting home until almost 4 days after my original travel date. Missing work as a teacher is tough, and I planned it with plenty of room for safety, only to have United fail me. Weather issues are something I can forgive, but a mechanical issue combined with the weather snarl in Newark has caused endless stress. Bags couldn't be found, no information on new standby flights, and false hopes of being put on Alaska air tomorrow from a united agent last night. All in all my worst experience in as long as I can remember flying."
Pros: "The flight is on time.... the food is good.... the service is excellent...."
Cons: "Lack of snacks..."
Pros: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Pros: "Slightly delayed for slow baggage handling at gate"
Cons: "Bumped from two flights due to weather and delayed due to pilots coming in late"
Cons: "Air lines can't keep a schedule."
Pros: "There was a problem at Newark airport on my way back. The united agent was terrific to successfully secure a different route for me so I could get back home. Many thanks,"
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Pros: "everything was good"
Cons: "Snack offering was caramely sugar cookie"
Pros: "Fight was on time. Crew very pleasant. No complaints"
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
Pros: "Just the crew"
Cons: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Pros: "There was absolutely nothing to like about this trip."
Cons: "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
Pros: "I liked getting a snack and drink. I guess all planes are crowded. I didn't have any carrying luggage so I didn't have to worry about overhead storage- which would have been a problem."
Pros: "Nothing good at all"
Pros: "Crew were friendly. Got us in early (efficent)."
Cons: "Boarding is a free-for-all. No ammenties (charged for tv, internet, and food)."
Pros: "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."
Pros: "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
Cons: "Plane was tiny and claustrophobic"
Pros: "Cheap tickets"
Cons: "Seating is uncomfortable, everything costs money, takes a long time"
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Pros: "The seat next to me was empty"
Cons: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."
Pros: "Flight a lot easier then flight up to NY. Didn't have to ride with left over storm conditions. Smoother flight."
Pros: "The flight was delayed so they put me on a direct flight with an earlier arrival time..... So nice."
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "Absolutely Nothing!"
Cons: "The whole nightmare of flying on United worst travel ever. never again"
Pros: "Left on time - arrived on time"
Cons: "Where the asciago?"
Pros: "The flight attendants were extremely nice."
Cons: "Flight was needlessly delayed. No help given. Horrible."
Pros: "They wouldn’t let me board and then rebooked my flight for the wrong city and won’t switch it to Syracuse now.."
Cons: "Everything I will never book with them again I am Outraged"
Pros: "The crew was friendly and gave clear instructions."
Cons: "I miss the cookies."
Cons: "Ridiculous surcharges, no water, no coffee"
Cons: "There was a 5 hour delay."
Pros: "The plane was timely and clean."
Cons: "It’s suggested to arrive 2hours before your flight, however the check in desk wouldn’t allow anyone to check in and take luggage until 1 hour before the flight began boarding. Keep in mind we still needed to get through security. Was a little annoying but not to awful. The worst part was the seating"
Cons: "The trip was amazing. Our flight attendant Sonia was wonderful!"
Cons: "Flights delayed and made us sit on the plane for a hour while we were waiting for a late flight to land"
Pros: "Nickel and dime fees. Seat, carryon. Didn’t know that at booking"
Pros: "Orderly boarding; very friendly flight attendants who REALLY know their craft. Shortly after takeoff there was a medical energency that they handled with expertise and caring as well as authority. The lead flight attendant and her staff worked together like a well oiled machine. this is our first time flying Frontier and it was an excellent experience. We’lll be back! Oh yea, coffee was great, not that awful strong Starbucks stuff."
Cons: "Can’t think of anything"
Pros: "Flight was on time and boarding was smooth. The crew was great!"
Cons: "3 hours late with no explanation. Old cramped plane."
Cons: "Missed my connecting flight by minutes. Frontier airline would only put me on a flight that got me to my destination a full day later."
Cons: "The poor way they handle things when the system goes down"
Pros: "Seat 2C was very comfortable with a lot of legroom. Worth the extra cost."
Cons: "Not issues to report. Very nice flight back to Philly."
Pros: "Great Price"
Cons: "Bad on charging for bags and seats"
Pros: "Flight was smooth"
Cons: "The process was horrible at SFO ."
Pros: "Crew was awesome!"
Cons: "Had to pay for each of my bags! So much for a cheap flight. I could have flown First class on American for what I just paid"
Cons: "Worse check in ever. Fly any other carrier. Extra money is well worth it"
Cons: "On flight from Tampa to Chicago nobody charged me for carry on,and on a way back they charged me 60 dollars,so,this is the last time to travel with Frontier"
Pros: "Very comfortable ride and spacious"
Pros: "Staff was nice"
Cons: "Seats are horrible. They do not recline and are uncomfortable. They have tiny back of seat trays that could barely hold my iPad . Frontier charges for EVERYTHING. It is worth it to pay more money up front for a better airline that includes amenities and cares about comfort of passengers"
Pros: "Staff was great"
Cons: "Seats are very hard and the fact that you have to pay for a simple glass of water"
Cons: "ticketing staff didnt seem like she wanted to work, seats were uncomfortable, time management was poor"
Pros: "The price"
Cons: "I couldn't access the baggage purchase on line"
Cons: "Frontier makes online check in very difficult."
Pros: "There was not anything about this flight I enjoyed."
Cons: "The plane was late, there was never an announcement to let us know and the board said "on time" until we boarded. We waited at the gate for 40 minutes before the pilot came over the intercome to say it was a "paper work issue", we waited another 30 minutes and they didn't come back on to say thanks for your patience or apologize for the delay, we just started taxing. The pilot was not good, we experienced weird pitches during the flight. When we landed we waited another 20 minutes for the door to open at the gate. And to top it all off, they sent our bags to a different carousel than the board and the carousel it self stated. Nightmare and will not fly with frontier again, this new movement is a joke."
Pros: "Arriving at Denver, NO gates available...we sat on the tarmac about 1 hour, with the seat belt light lites on. Captain told us there would be a delay until a gate opened up. He, nor any of the stewardesses made any other contact for at least 1/2 hour. Finaly, the captain said we could use the restrooms as we waited. NO contact from the flight crew, or other contact from the Captain until we were finally led to a gate. Communication is everything. It would have eased the temperaments of the passengers a great deal to have more updates, and even the presence of a stewardess. NOTHING>"
Pros: "Direct flight"
Cons: "Having to pay extra for luggage, seats and soft drinks"
Cons: "Literally, they double booked my seat mind you I am traveling with an infant and instead of trying to rectify the matter I was shoveled around to different seats because they weren't efficient enough to know how many passengers they had!"
Pros: "The quick flight and getting there early and baggage was waiting when we got there."
Cons: "The seats are uncomfortable, no free beverages even water."
Cons: "Low fare sure, but they rape you with extra fees for baggage and general seat assignments. I might have been the last person on the planet to learn that, but just in case - Don't be duped! You're going to pay the same, if not more, in the end as a United, Delta, or American ticket and they don't charge a fee for a carry on. Also, they have a actual cushioning on their seats not just hard plastic covered in padding. I've been on roller coasters that are more comfortable."
Pros: "We got there safely."
Cons: "(same plane and same flight crew for this leg) Overall the Frontier staff was not helpful. They had no information and didn't really seem to care. The flight attendants were doing the bare minimum. And when asked a question they were not helpful and also didn't seem to care about the comfort of the passengers. Several of the overhead lamps on this plane were out. Even though we had to wait on the plane for over an hour before departing, no drinks were offered (unless you wanted to pay for them). I think there are things that can be done to make an experience more enjoyable even when things are not great. Like offering a free soft drink to passengers as they wait etc. Being cheerful can go a long way, and we weren't getting that from this Frontier crew."
Pros: "Flight was on time and boarding process was orderly and quick."
Cons: "They lost everyone's luggage for over two hours and al they did was give us bag our baggage fee. I missed several appointments because of this."
Cons: "The flight was delayed 3 hours.....AFTER we boarded. And the seats were uncomfortable and there was no more TV's. I love you guys but come on..."
Pros: "Simple, quick, direct"
Cons: "Pretty tight, but can't knock the price, so I imagine it is a cost of business."
Cons: "Paying for carry on."
Pros: "Cabin crew good"
Cons: "Uncomfortable seats (belonged on a bus) that did not lean back ... no leg room ...consequently no sleet on the red eye. Charged extra for bags regardless of hold or cabin ... SHOULD HAVE MADE THIS CLEAR AT BOOKING - I DON'T LIKE BEING MUGGED"
Pros: "The aircraft was clean"
Cons: "Frontier charges a baggage fee for ALL baggage but DOES NOT make clear that Frontier charges a Fee for ALL baggage until Check In BITH CHECKED AND UNCHECKED BAGGAGE - In effect, Ftontier operates like the Mafia- "you wanna get on da plane, you gotta pay up up for dat deer baggage buddy" - AND - Frontier doesn't make that baggage fee obvious for the obvious reason that most people would not book the flight - reading the FINE PRINT - VERY VERY FINE PRINT - one can find this fee, but that info is buried in a pile of lefalese"
Pros: "It was nonstop and I got an isle seat going."
Cons: "The seats were hard and you couldn't lean back to sleep on red eye flight."
Cons: "Terrible comfort. Unprofessional staff, no free beverage, no food offered, excessive charges"
Pros: "Kind employees, low initial cost, if travelling with only one personal bag it's a good value."
Cons: "Carry on charge, check in charge, uncomfortable seats, if you have carry on or checked bags look into other airlines for a better overall deal"
Cons: "flight got cancelled at last moment"
Cons: "Crying toddler kept hitting my daughter's chair and when my daughter asked the flight attendant of she could move to an empty seat, she told her no. Will never fly frontier again"
Pros: "They keep it simple, planes are new and clean, and many of my flights have arrived early with Frontier. Great airline, great value, and allows me to see family often and not break the bank! And for the last couple of flights the attendantsame have made the safety demo and announcements comical and therefore bringing attention back to safety demo and off personal electronics."
Cons: "Buying for your seat and carry on bags, by time you add those charges I could have brought a cheaper ticket on Southwest with the bags included."
Pros: "Very roomy cabin"
Cons: "Absence of basic amenities like water"
Pros: "Friendly staff"
Cons: "Seats did not recline and were uncomfortable. I would have been really unhappy on a longer flight."