Pros: "Easy check in, fast security check, new plane, on time."
Cons: "Getting people organized to board. A bit crazy at the gate."
Pros: "Great. On time. Great service room and prices"
Cons: "More selection of drinks and working WiFi"
Pros: "The crew was very friendly"
Cons: "Boarding. No clear lines. Everyone is all over the place."
Pros: "Good seats in economy"
Cons: "Flight was delayed due to weather in DCA"
Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Pros: "Entertainment and flight crew were pleasant"
Cons: "I got sick after the flight and I have been sick all week costing me business opportunities. I wouldn’t fly on JetBlue to get sick."
Pros: "Nice crew, better planes than Spirit Airlines!!"
Cons: "Multiple delays & gate changes! Arrived 2 hours later than expected- not good for my ride home who had to wait so long!!"
Cons: "Crew did a great job. Flight attendants were very nice"
Pros: "On time service, decent plane with good crew"
Cons: "Satisfactory flight"
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Cons: "Old plane old seats old tv limited movies"
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Cons: "Checking in to the connection flight was horrible. The initial flight was delayed. Once we landed in Florida, customs was apparently backed up so far that we could not leave the plane. It ended up causing us to miss the flight. Jet Blue did provide a hotel and food voucher for the night."
Pros: "MY seat was broken and couldnt recline which made it very hard to sleep for me"
Cons: "I asked the stewardess and she couldnt have cared less"
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "Quick, comfy, painless. Whole experience smooth. Give it five stars."
Cons: "I like to look out at the sky. For some reason the shades near me seemed to have to be down."
Pros: "Noting. I don’t plan to fly Jet Blue again, if I can help it."
Cons: "Everything. Mechanical issues, causing an 8 hour delay which made us to have to rebook to BWI and pay an extra $160 for a taxi home."
Pros: "The boarding process was good."
Cons: "The flight attendants were not very friendly."
Pros: "I really appreciated have the option to upgrade to an extra space seat."
Cons: "Having a tv screen was great, but on the flight out the movies didnt work and on the flight back my row of TVs weren't connecting to channels but other peoples were and they couldn't do anything about it."
Pros: "Good flight"
Cons: "Tv in all seats is great but they are small and not very good picture or sound."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Pros: "Quick boarding and great on flight options—tv, blankets, food etc."
Pros: "Flight attendants were great, and Carlos went above and beyond. Really helpful and friendly. Good flight. On time. Decent snack foods ."
Pros: "Flight attendant was pretty"
Cons: "Was 6 hours late. Pretty ridiculous."
Cons: "We were hurried off the plane to meet our connection since the ABQ to JFK flight was delayed. They wouldn't let us Board. Had to pay for a taxi to LGA in order to catch next flight which is now twice delayed. No excuse. And security people were incompetent. A rough day, Jet Blue."
Cons: "Departed an hour late, waited at the plane."
Pros: "not a damn thing"
Cons: "JetBlue sucks. first they had no aircraft, then thry let the cabin crew go home (to avoid paying overtime) around hour 3 of the delay they gave us chips and sodas I'll never fly JetBlue again"
Pros: "We love flying Jet Blue, especially because of the leg room. Everyone is so attentive. The snacks are great, too."
Cons: "Unfortunately one of the monitors wasn’t working."
Cons: "Plane was over an hour late"
Pros: "Pretty standard service"
Cons: "Pretty standard service"
Pros: "I flew JetBlue to and from Costa Rica, which included two connecting flights. All four of my flights boarded, took off and landed on time and in at least one instance, early! The staff are always great, free drinks and snacks, plus personal entertainment for all. One of my planes was brand spanking new - it was gorgeous and oh so comfy! I hope I only have to fly JetBlue going forward!"
Pros: "Leg room was good"
Cons: "Had issues with freezing monitors on way out and on way back"
Pros: "The television - to drown out the cries of all the screaming children"
Cons: "The plane left late due to maintenance problems, so we had to sit on a plane with no air conditioning - in Florida for and hour. Then, as the stewardess was serving drinks, she spilled the entire tray. A can of Coke exploded and soaked everyone on a three row radius. She did very little to address each passenger who was covered in the coke. I was wearing white pants which had coke stains all over. Liquid ran down the aisles getting all of our bags wet. She never said anything to us!"
Cons: "Delayed got here at 2:30"
Pros: "Even though we had a nonrefundable fare, when due to "Quinn" we couldn't get to our extra-early flight, they put us on the next flight, and actually got us seats together. Nice work!!"
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Cons: "Late - delayed on both ends of the flight"
Pros: "The dunkin donuts coffee in a nice touch"
Pros: "Free snacks, spacious seats, courteous flight attendants, and on time or early! the plane was also clean."
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Pros: "The snacks, the voluntary offering of to put the the carry on the back of the aircraft, the crew and the fact that the co-pilot is a woman."
Cons: "The turbulence and the harsh decent of the plane scared me and I have a panic to flying."
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Pros: "Great service, on time, smooth takeoff and landing. Perfect!"
Pros: "Not much. No room"
Cons: "C above"
Pros: "What can I say? The trip to Punta Cana was smooth."
Pros: "The customer service was great. They compensated me for the delay. The seats were spacious."
Cons: "A 6 hour flight delay. Luckily me for my connecting flight wasn't until the following afternoon. Had it been earlier I would have been extremely upset because it could have derailed my entire travel plans."
Pros: "That there was an option to purchase some type of food on a 6 hour flight that was delayed by 3 and a half hours."
Cons: "They acted like it was the passengers fault that the flight was delayed and weren't even offered complimentery food or drinks for the inconvenience."
Pros: "The crew was very funny and nice. They handed out healthy snacks, not just cookies and crackers and being able to watch th during flight helped the time pass"
Cons: "i just didn't like that you had to pay for anything extra.. if you wanted a blanket, headset, food or some drinks. Just seemed like a little much"
Cons: "People wiping down their seats during the flight .... how silly"
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "I needed extra space because of my pregnancy, but didn't realize I couldn't upgrade my seat online or at check in. I was advised to tell the Boarding attendants I needed extra space and they promptly changed my seat and let me preboard. I'm so grateful and I had a wonderful flight back home. I was also very sick, so it was a relief knowing I could rest comfortably before arriving home to my children."
Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Pros: "Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean."
Cons: "Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable"
Pros: "Diverted for unclear reasons. Stuck in TSY with hotel voucher to an overbooked hotel; trying to find out of pocket accommodations after long day of no food at MIDNIGHT was a real downer! I’ll let ya know if I make it home TODAY!!!"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Cons: "The Male flight attendant was rather rude"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "Not much, hardly anything"
Cons: "The service in First Class, absolutely terrible"
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Pros: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Cons: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Pros: "An updated 717. A bit better"
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."
Cons: "On time, free upgrade."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Good abording"
Cons: "problems with seating assignment"
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Pros: "Efficient boarding"
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "The crew was amazing. They were attentive and very professional"
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
Pros: "Your entertainment system is fabulous!"
Cons: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
Pros: "The flight was on schedule"
Cons: "It was crowded and cramped."
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Entertainment (your own device) and crew were great"
Cons: "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Cons: "Had a death in the family and no one would help me get back home"
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Cons: "After more than an hour on the tarmac.. would be nice to have water availatfor passengers."
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Cons: "The delay on the runway"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Cons: "This flight was on a Transavia codeshare with Delta and a real downer after coming from a Delta One business class segment. An uncontrolled mass boarding, crammed in seating, no amenities and charges for a drink of water made this a pretty crappy flight. The crew was nice though."
Excellent food and service
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Pros: "Arrived 30 min early."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Cons: "Did not allow use of exit rows to improve social distancing (those seats “not in my class of service“). Flight was crowded."
Pros: "Attendants were nice and cordial and made the flight seem like a breeze."
Cons: "Wish the plane was little bigger and not overbooked. It’s not good with people who have claustrophobia and bad anxiety."
Pros: "The plane felt new!"
Cons: "The carry-on space underneath the seat was limited by the entertainment system box"
Pros: "So ridiculous airline didn’t though in costumer at all"
Pros: "The crew was very polite and helpful as the flight attendant was still new."
Cons: "It was FREEZING on the plane."
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Cons: "Hard to say...it seemed good. I would have liked complementary baggage check"
Pros: "The boarding was fast."
Pros: "Nothing. Didn’t make the flight."
Cons: "Excelentt , Only delayed flight"
Pros: "We left a few minutes early"
Pros: "Flight from Narita to Kaoshiung was great, as usual, with JAL"
Cons: "Slept overnight in LA terminal, Bag sent to San Diego. Flight on American Airlines to Narita was cramped. Short stay in Narita, on to Kaoshiung via JAL, got to Kaoshiung and bag was/is still in San Diego. Hopefully, I'll never have to fly American Airlines again."
Pros: "Love flying with AMERICAN AIRLINES."
Cons: "Flights had to be changed due to a delay on first flight that would make it impossible to take the connecting flight. My route and airlines were completely changed, which caused a big delay in original arrival time. In addition to that, my luggage did not make it and I'm still waiting to find out where my suitcases are. Very disappointed."
Pros: "The service and the kindness from the crew."
Cons: "No sit for handycap to pull their leg away nor bathroom for handycap enough room to sit on toilet."
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Cons: "See above ....."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "The trip was easy and the time very good set!"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "It’s a jet"
Cons: "Boarding terrible at DCA, seats cramped"
Pros: "The entertainment"
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "The entertainment system is awesome made the flight go by so fast seats were comfortable"
Cons: "While using the entertainment system the airplane announcement system was way too loud I believe you are going to have lawsuits eventually for loss of hearing everybody around me was jerking to take the earphones out of their ears because the announcement system was way too loud across the entertainment system"
Pros: "Friendliness of gate staff"
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Pros: "Quiet, easy to sleep on"
Cons: "Running late, but only by 30 mins. Better than it could have been!"
Pros: "Everyone was quick"
Cons: "Small seats"
Cons: "30 minutes late taking off. Therefore arrived late."
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "good price."
Cons: "La Guardia Airport is a kind of messy. Some people in AA are rude, specially ground personnel."
Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."
Cons: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Pros: "Nice crew,very efficient."
Pros: "Crew was friendly, food remarkably good for coach."
Cons: "Seats were comfortable bu"
Pros: "On time"
Cons: "Reading knight on plane were so dim they were useless"
Pros: "Seated in the exit row and lots of legroom."
Cons: "Not much"
Pros: "I liked that they didn't make a fuss when boarding that I wasn't in the section but needed to board earlier due to a knee injury."
Cons: "That they didn't really stop long enough for me to ask for a snack. They asked the other side but as I was on the window seat, I couldn't seem to get their attention."
Cons: "Boarding was awful"
Pros: "There is no built in entertainment system. Download the app on your phone to be able to watch movies in flight."
Cons: "Not much room in economy class."
Pros: "ok, seating but good movies"
Cons: "not enough space for luggage"
Pros: "Better than expected"
Pros: "Te tightest seat ever, and I'am 75 Fair treatment by the crew Seatwise am not looking forward yo my return in a month Food os fair"
Pros: "Everything you would expect for a budget flight. Comfortable seats with a decent amount of leg room. Quick boarding time and landed on time."
Cons: "Entertainment only available for purchase with a tablet rental. Corners of the floor were a little dirty."
Cons: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Cons: "very inefficient boarding. Also had trouble booking seats in the 24 hours before the flight."
Pros: "The crew was friendly. Smooth flight except the usual unruly passengers"
Cons: "I cannot think of anything i didnt like"
Cons: "This was an overnight flight but for those of us in the back of the plane (near this staff hangout section) there was no rest. They were speaking loudly, sometimes over each other, as though at a house party for the duration of the 5 hour OVERNIGHT flight. This isnt the second time I have flown long distance with Air Canada and the 'frat party' in the back occurred on both flights. The first time was much worse-12 hours from Seoul to Toronto- with the party going on the entire time. LOW BUDGET service and attitude at major carrier prices."
Cons: "The way I was treated upon my landing in Toronto. When I missed my flight I had to stay at the airport from 10:30pm until 9:30am and there was nothing offered. No place to sleep or any compensation for food. I spoke with others that had food vouchers and others got toiletries. I'm not impressed."
Pros: "The food was delicious"
Cons: "Old movies. Nothing recent"
Pros: "Flight crew was vey nice and flight was on time."
Pros: "Food on board"
Cons: "Waited 50 mom for delay. Arrived and delayed on tarmac 1hr and long wait into duties."
Pros: "service on the plane was good and the crew was very nice to be patient while we boarded the plane with 3 little kids"
Cons: "I could not travel due to the fact that Im pregnant and it is of really high risk and the airline did not help me. I lost my money and could not even get a credit to travel later."
Cons: "As is normally the case crew on AC flights were rude"
Cons: "They changed our chosen seats so we had to sit in the middle. No complimentary food or snacks served on a 5 hour flight. It would have been good to know that ahead of time so we could have brought something to eat for lunch."
Pros: "I can't say there is much in the way of customer service provided during this entire flight."
Cons: "They wouldn't let us upgrade even though there is tons of empty seats in first class, and the flight crew wouldn't even make eye contact or answer call lights the entire flight! Was one of my worst experiences with Air Canada."
Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"
Cons: "Customer service was horrible"
Pros: "The cost is to high especially not coming with a meal"
Pros: "Seating and on time"
Pros: "Check in was smooth and we were given extra leg space seats!"
Cons: "The flight took off about half hour late!"
Cons: "The entertainment consisted of an IPad that you had to rent, and the attendants were not cheerful not helpful.... Just in a constant hurry."
Pros: "Food was not included in a 5 1/2 hour flight. Which it should be."
Pros: "E mail confirmation , on time!"
Cons: "Food , not consumable. Limited water for a such a long flight. Poor choices for the entertainment. Crew semifreindly.washrooms are not maintained during the flight."
Pros: "The crew was friendly."
Cons: "The seats were hard and not comfortable. There was no entertainment on back of the seats."
Pros: "Since we arrived at the airport very early we asked about whether we could change to an earlier flight. The agent was extremely accommodating and confirmed us on an earlier flight with no additional charge. Bravo Air Canada!"
Pros: "I was asleep for most of the flight so at least it was comfortable."
Cons: "First, the departure gate was changed without any announcements, and I only noticed it because I stopped to look at and read it off one of the airport's electronic boards. Then, after I arrive at the (new) gate about 20 minutes later, they announce that the flight was to depart at the original gate, which turns out to be a mistake. Very disorganized..."
Cons: "It was too hot, very warm and could not get the temperature down. Everyone was sweating it was bad."
Pros: "Yes, I like it"
Cons: "We could not book for large group, so we have to separate"
Cons: "A very obese man sat on my side and took half of my seat. The crew ignored me till we were on the air. They were very unprofessional. They found a seat for me. I approached them and told them that I was willing to pay half of a business seat, just let me go. The crew was unwilling and threanned me by returning the plane before it took off. I was not treated with respect. Next Tuesday I will fly back to Los Angeles with air Canada. I am sorry but this experience has taught me to fly no more with your company. Rabbi Moises Benzaquen"
Pros: "thanks for the $20 food voucher"
Cons: "late, and 20 minute shuttle ride to the main terminal"
Pros: "The flight attendants were awesome. Specifically the black lady with short hair, I don't remember her name but she was fantastic and super down to earth."
Pros: "These were the reason I booked this flight"
Cons: "Temperature in cabin, I froze, thank god I planned ahead"
Pros: "Not much"
Cons: "A 3.5 hour layover is more than sufficient for a connecting flight. Air canada messed up and almost lost my luggage in toronto. This airline has the worst customer service. Pay for food on a 4 hour flight? Are you kidding me?"
Pros: "Crew Only."
Cons: "AC website states for US and Canada allow 120 mins. We arrived to the airport 130 mins inadvance. We had no checkin bags but we almost missed our flight. (Many people did miss our flight). You need to allow at least 2 -3 hrs for US security checks. Because we almost missed our flight, we didn't have time to purchase food preboarding and the selection in the plane was very limited. My partner is 6'1 and the seat was extremely uncomfortable for him and it was not in our budget to upgrade. There was no free entertainment in the plane. You needed to rent a tableT!"
Pros: "It was a short flight but smooth and on time."
Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
Cons: "Not a single flight during my entire trip, including flying back home, departed on time."
Pros: "Smooth flight and competent, friendly crew."
Cons: "No TVs and limited movie selection."
Pros: "Aircraft too crowded, travelling last year on Air Canada from Vancouver to Sydney on a Boeing 777, seating was 3 - 3 - 3, very pleasant in economy class. Flight from Vancouver to Hong on a Boeing 777, seating was 3 - 4 - 3, very crowded, narrow seats, almost everyone shoulders touching, aisles very narrow. On the inbound journey a few hours our of Hong Kong the announcement was made, that all the toilet holding tanks were almost full, please do not go to the toilet unless one had too, Where else could one go?. Would think some than twice to travel on this flight again. Cathay Pacific use same aircraft Boeing 777, seating was 3 - 3 - 3, aH that's better."
Cons: "Staff were very friendly"
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Pros: "Flights were on time"
Cons: "Very poor service. Staff a little weird and not helpfull at all."
Pros: "Nice crew & good entertainment app"
Cons: "No space at all. Despite 5-hour length, no complementary food. Will not willingly choose Rouge unless it is the only option"
Pros: "Richie, the flight attendant, was hilarious and made the long delay we had bearable."
Cons: "See above about the long delay."
Pros: "Crew can be nicer"
Cons: "Food and crew"
Pros: "Since there was an empty seat next to me, I was able to spread out a bit."
Cons: "Had to pay for entertainment. WiFi sucks."
Pros: "Left on time. Deplaned into a tunnel, which was great because it was raining"
Pros: "Very nice crew"
Cons: "Endless delays on top of delays."
Pros: "It was efficient."
Cons: "Crew wasn’t too friendly but not unpleasant either."
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Cons: "Worst customer service ever."
Cons: "Rude crew members."
Pros: "Nothing at all."
Cons: "We were 2 hour 40 minutes late due to no crew available. What happened to planning for contingencies? Just confirmed how horrible United Airlines has become! (They used to be one of my favorites!0"
Pros: "It got me to Houston, but that’s about it"
Cons: "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
Cons: "The website doesn’t specify that the last row has no recline!"
Cons: "Checked baggage fees!!"
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Pros: "The check-in staff were very friendly and helpful."
Cons: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Cons: "Flight was rescheduled because connection was missed due to United"
Pros: "I enjoyed the crew and the service... Top notch"
Cons: "No tv on plain no free wifi like it was advertised"
Pros: "Left on time and arrived on time Direct flight!"
Cons: "Food terrible! No options. $10 sandwich only choice."
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Cons: "The rules of basic economy are far too restricted"
Cons: "United flights always delayed!"
Cons: "Flight kept being delayed"
Pros: "Flight on time"
Cons: "Nothing to drink offered, not even water"
Cons: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Pros: "Plane was delayed for over an hour, not on schedule."
Pros: "The staff was wonderful"
Cons: "Bummpy ride"
Cons: "Sleeping in the airport"
Pros: "Updates on delays were helpful."
Cons: "2 out of 3 flights were delayed due to baggage scanning problems."
Pros: "Absolutely nothing."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "SJO to Houston was excellent. Houston to Nashville was mediocre."
Pros: "It got me to my destination."
Cons: "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
Pros: "Good non.stop to Costa Rica."
Cons: "Best flight to Costa Rica out of the tristate area."
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Pros: "The customer service was very professional and collaborative."
Cons: "Cancelled due to Maintenance. No Communication."
Pros: "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
Cons: "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
Cons: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Cons: "old plane and configuration in business"
Cons: "Had to wait to fly out on the plane for about an hour. It was hot inside the plane, needed more air flow"
Cons: "It was very hot on the plane"
Cons: "Air conditioning was poor"
Cons: "Last seat of the plane again"
Pros: "On time."
Cons: "See first leg response above"
Cons: "lost baggage from chicago to alb"
Pros: "Loved the clever twist to pre flight instructions"