Great to have economy + on JAL. Economy + has their own designated check in. You are also able to use their lounge which is very relaxing. There is food, desserts and drinks available as well. The seats on the plane don’t recline very much and the isle way is narrow when you need to use the restroom. The food was just ok, typical airplane food taste. The stewardesses were very nice and helpful. Two meals were provided, and the last meal was a fish sandwich. Too bad I don’t eat seafood. The smell of fish was not a welcoming odor in a confined airplane. Overall, I would recommend JAL, (LAX to Tokyo)
Fine. I like the attendant hospitality from Tokyo to Seattle bettet
They moved my seat without my consent and they won’t refund the money I spent on it. I paid for a front row aisle seat and they moved me to a center seat in the last row of premium economy. They were very rude about everything and nothing like Singapore Airlines or Korean Airways which I flown before.
My experience with KAYAK was an absolute nightmare!!! I will never use your stinking company again, and I have been spreading the word. You stole over $1,000 from me. For the rest of my life, I will always steer people away from your dirty company.
Communication about delays was not very good. Crew and staff were excellent!
If they can provide a direct luggage transit line at JFK airport for all connecting flights, that would be prefect,
SAN-NRT was excellent experience with crew helping and assisting in all aspects of comfort. But NRT-BAN was not that comfortable with no blankets and pillows provided and treating it more like premier economy class. This has been the pattern I have observed where JAL uses non-trained crew, uncomfortable seats, restrooms not working, locking up window seats, business class comforts taken away on NRT-BAN route. Overall quality of service goes downhill on NRT-BAN flight. Not sure why?
I had a hard time checking in as my first and middle names lacked a space. The vendor spent a long time fixing it with the JAL. This should not have been a problem. Check in at ohare was good as Regina was very helpful and kind.
I booked with a traveling agency 1 year in advance. The company then changed our flights trying to shorten our stay months out from our departure that would cause us to significantly change our itinerary especially as a part of a larger group who had already purchased events for the trip. Not only will I never use KAYAK or ARANGANT again, I will never fly with American Airlines again. They did their utmost to ruin our first flight to Japan by turning every flight into an arduous ordeal. The flight home took 48 hours riddled with extended delays and multiple layovers. If you want to to ruin your trip use these companies that take your money and then choose the most inconvenient flights so that they can keep the profits for themselves. Worst experience is ever. Just book the flights yourself. The “savings” are not worth the headaches. Just delete the app altogether.
Dreamliner is an excellent aircraft. Great seats in business. Flight attendant Alex had a bored, sullen attitude in serving customers. Difficult to get his attention and very slow to respond to a simple request for water. Spoiled the experience a bit as the AA motto is “we’re here because of you”. Attitude needs some adjustment!
Paid for seat assignments that did not in any way match seats received, and had to upgrade at checkin
All was great on flight to Tokyo. The ROOM setup was very comfortable. Definitely will try to do again.
Long haul from Chicago to Tokyo was great, traveled in the ROOM on ANA and experience was great all around. The flight from Tokyo to Bangkok was fine. Definitely a good way to go. Should have stopped in Tokyo for a bit.
I thought I purchased premium economy but got an economy seating for an expensive airfare from Kayak. Not able to pay extra to upgrade at all
On time, food was great. Didn’t wake me up when they saw me sleeping and as soon as I used the toilet, they came up and asked me if I wanted dinner. Right on!
I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.
Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
The flights with ANA were great. The flights with United, not so much.
It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines
After flying with Qatar Airways and Kenya Airlines. Delta leaves a lot to be desired
A 6hr delay is going to put a damper on all reviews. It was almost impossible to get into the Delta club also. Zero conveyance. I could not use my status for anything. Makes me wonder why am I loyal to delta?
I fly coach so there is always the feeling everyone up front has more space than me. Everything was fine - on time which is the most important thing!
Great overall experience and use of the Delta One lounge was amazing!
I used by Skymiles to upgrade to First so that I could comfortably work using my laptop. But WiFi was intermittent and unavailable for long periods. I feel like I wasted 70,000 miles :(
Great as one can be for a one connection 6 hour flight
Packed flight and not sure why dinner service would start at midnight while passengers we’re trying to sleep
The gate attendant was not clear w message on flight delays.
Left a few minutes early. Got in 15 minutes early. Very attentive service on board. Very organized boarding.
At this time they are the better choice, I appreciate their professionalism ✈️
Starlink internet made the flight time shrink and I was able to work.
Tiny seat made for midgets. You can’t put a normal size human in such a tiny seat for 8 god damn hours! Hot plane, no air. Lost bags at Rome airport for 8 hours, lucky to have found them. Horrible flying experience, United Airlines should be embarrassed!
The issue is the flight is delayed, which causes me Missing the connecting flight by 3 mins. Remember the connecting flight is a US codeshare flight so UA should be able to inform the operating airline about the delay.
Seats are made for children. An 8 hour flight with tiny seats is more like a cattle car. Lost bags at Rome airport caused a 7 hour delay.
We sat on the tarmac in Denver for over 30 minutes because a plane was in our gate. The pilot kept saying it will just be 5 minutes or less. However, we sat for over 30 minutes. Experiences like this make customers not trust what the pilot is saying.
Comfortable seats and good crew. There should be some breakfast options in menu for economy class to purchase Wifi was not working in the flight
I flew from Santa Fe to Denver to catch a flight to London and the transfer of my luggage on arrival at Denver to the London flight worked perfectly. The crew on the ground and on board for the London flight were so friendly and efficient.
My husband and I had boarded the flight from Denver to Chicago, and one of the last passengers to get on the plane opened the overhead bin above my husband's seat and threw his bag out of the bin to make space for his own. He said, "Mine is bigger!" The flight attendant supported the new passenger. They didn't care that my husband has two artificial knees and must have the foot room in front of his seat to be able to fit his legs in -- and to be able to stand, much less walk, at the end of the flight. I have never seen this happen before, and it was a disaster.
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
This flight worked as promised, a rare event these days. Of course it helped that we were upgraded. The food was, however, as bad as ever.
The wifi was broken. The temperature on the plane was quite warm, and my air vent didn't seem to blow anything but warm air. The flight attendants were nice.
This flight left LAX on time and arrived early in HNL. The flight crew was excellent, no issues with service or attentiveness. My issue is with the A321neo ... First class should be renamed business class as the seats are not that comfortable. And, having to use my phone as the entertainment device is just not acceptable ... I'm not going to carry a tablet so I can watch a movie. The music choices are limited, at least IMO.
Seats are getting smaller and smaller. In flight movies are poor compared to other airlines. Food is mediocre.
There was a 4 hour delay, some of which was attributed to ATC weather but started with maintenance and then later also log books. Though the flight went far beyond the scheduled time, there were no accommodations such as additional meal options or anything else.
My flight left Honolulu EIGHT hours late due to lack of flight crew. This was the second time in 2026. The first class staff were excellent ... personable and friendly. The food was okay ...
They cancelled two flight and got us onto another airline, which was also delayed.
Boarding and crew were great. Everything was. On time. The 737 was Incredibly Uncomfortable!! Too tight in seat area for one, but, the real problem was that the seats were AWFUL. After an 8 hour flight from Dallas to Madrid my lower back was miserable and I am fit: I never have back problems. It took 2 days to recover. Honestly I can’t recommend AA for long distance flights. Plus for a $1200+ ticket they wanted $30 for 2 hours of internet. Thank you for listening.
A nearly half-hour delay to board/depart meant that our connection in DFW was less than 30 minutes. If the flight attendants would have made an announcement to the flight to allow those with close connections to de-plane first it would have helped, but nothing. We *barely* made our connection, with no time to eat or user the restroom between flights.
My first flight from Santa Fe was 1.5 hours delayed, I missed the connecting flight. I got tickets to the next flight to San Francisco. The flight is over two hours delayed and we had to change the plane. I will never fly American Airlines again. Absolutely horrible experience!
My flight change many times and after it was canceled and I have to stay 1 more day
