Packed flight and not sure why dinner service would start at midnight while passengers we’re trying to sleep
The gate attendant was not clear w message on flight delays.
Chairs don’t recline and the ones that do recline, barely do recline. It was most uncomfortable flight i ever been on.
Good but not on par when compared with foreign flag carriers.
Good service but not on par when compared to foreign flag carriers.
Mechanical delay of 2 hours without telling us Canadians of the potential compensation for this delay. As this caused 2 out of three people in our travelling party to miss their connecting flights until the next day.
Travelling with 2 others for work. Delta asked to check their carry ons due to the fullness of the plane. This was all good until the next leg of the flight. One of the 3 had their carry on checked through to the final destination but their passport on in their checked bag. Which they could not get to and he was not allowed on to the plane. Even though Delta had to retrieve his bag, because he was not allowed on. So they got his bag and he was in the terminal, but even when the flight was delayed, due to mechanical issues, he was not allowed to come onto the plane. Since the delay was nearly 2 hours, he was finally allowed back on the plane.
good in general food is just snack and beverages (same snacks all the time) could you try to change them?
Left a few minutes early. Got in 15 minutes early. Very attentive service on board. Very organized boarding.
At this time they are the better choice, I appreciate their professionalism ✈️
Terrible boarding - 4 flights boarded from the same gate. Chaos there; long ramps to the plane.
Flight delay in lax which delayed our connecting flight to Copenhagen. Was placed on standby the following day and got delayed again at Scandinavian air. Bad bad counter service at ar Canada in Toronto by the name of Camilla who said that she was doing us a courtesy for even finding a earlier flight for us after we the customer are the ones being inconvenient by the cancellation of our flight. Btw, we are going on a tour. Air Canada is the worse
The flight itself was ok, but one member of the crew was miserable
Fine except from Chicago to moline three different gate changes and flight times
The food could have been better and the entertainment could have better movies or streaming.
Comfortable seats and good crew. There should be some breakfast options in menu for economy class to purchase Wifi was not working in the flight
I flew from Santa Fe to Denver to catch a flight to London and the transfer of my luggage on arrival at Denver to the London flight worked perfectly. The crew on the ground and on board for the London flight were so friendly and efficient.
My husband and I had boarded the flight from Denver to Chicago, and one of the last passengers to get on the plane opened the overhead bin above my husband's seat and threw his bag out of the bin to make space for his own. He said, "Mine is bigger!" The flight attendant supported the new passenger. They didn't care that my husband has two artificial knees and must have the foot room in front of his seat to be able to fit his legs in -- and to be able to stand, much less walk, at the end of the flight. I have never seen this happen before, and it was a disaster.
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
This flight worked as promised, a rare event these days. Of course it helped that we were upgraded. The food was, however, as bad as ever.
I injured myself during my trip. The staff of American Airlines were very compassionate and empathic. They took additional steps to make my experience easier. Thank you!!
AC wasn't working properly and the WiFi was also not working properly for stretches.
Flight was fine. Just delays leaving due to mechanical issues. But flight crew were kind and professional. Seats were spacious. American doesn't need to have 9 groups for boarding.
Both flights were late leaving due to repairs/switching gates. The crew and pilots, however, were professional and courteous. Most importantly, we arrived at our destination safely. The seats were comforable. That size should be standard for all economy class. American could improve its boarding process. I am not sure why you need 9 groups for a small regional plane.
There was no ground crew at HSV gate when we arrived. The were busy with another arrival. We had to wait 20 mins for them to arrive and direct the plane to the gate. It took almost 45 mins to get my luggage. The luggage belt had 3 flights bags on it and the other 2 luggage belts were not being used. It looked like there was only 1 crew serving .3 arriving flights.
They cancelled two flight and got us onto another airline, which was also delayed.
Boarding and crew were great. Everything was. On time. The 737 was Incredibly Uncomfortable!! Too tight in seat area for one, but, the real problem was that the seats were AWFUL. After an 8 hour flight from Dallas to Madrid my lower back was miserable and I am fit: I never have back problems. It took 2 days to recover. Honestly I can’t recommend AA for long distance flights. Plus for a $1200+ ticket they wanted $30 for 2 hours of internet. Thank you for listening.
A nearly half-hour delay to board/depart meant that our connection in DFW was less than 30 minutes. If the flight attendants would have made an announcement to the flight to allow those with close connections to de-plane first it would have helped, but nothing. We *barely* made our connection, with no time to eat or user the restroom between flights.
My first flight from Santa Fe was 1.5 hours delayed, I missed the connecting flight. I got tickets to the next flight to San Francisco. The flight is over two hours delayed and we had to change the plane. I will never fly American Airlines again. Absolutely horrible experience!
My flight change many times and after it was canceled and I have to stay 1 more day
The flight and staff were perfect. No notes. Amazing experience overall.
I'm a nervous, autistic adult. The staff were very friendly and answered my questions and came by at regular intervals to check everyone's comfort. They even resolved a fight between two couples in front of me!
The new buisness class pods are 100% worth it. Loved it.
Pretty bad. No welcome drink (the Lufthansa signature drink they advertised but did not serve). No 2 round of beverages. No coffee to end your meal. No snack before landing on an overseas flight. Mediocre everything and unattentive staff. Munich and Frankfurt as connecting flight airports are terribly big (20 min walk for transfer!) and confusing. Will not fly again.
My premium economy experience did not live up to my minimum expectations. I've taken this flight twice in the last three weeks, and each experience was the same. The premium economy seat was worn and extremely difficult to recline. It took two people to return it to its takeoff and landing position. The food was OK, but for the premium that a premium economy seat cost, I expect a satisfying meal. Years ago, I looked forward to the experience of flying transatlantic on Lufthansa (I especially enjoy the hot towel before the meal), but this is not been my experience recently. I'm not going to use Lufthansa again.
If was mostly my own fault. I booked and paid for a window seat. That was a mistake for a long flight. It was hard to get up and use the bathroom. The entertainment system seemed primitive for a modern aircraft.
Check in in Albuquerque was awful. The people were great but they were over loaded. The procedures were terrible. We got through fine but it took 90+ minutes.
Since the flight wasn’t full, the crew let me sit in the row ahead of my original seat, which had extra leg room. Made all the difference! The crew was also very friendly and helpful.
I paid over $1500 for the ticket. I requested a refund from Lufthansa, but all they could offer me in return was $100.
Great choices in entertainment. I was very uncomfortable in my middle seat. There were empty seats and I could actually have been able to lie down. No one offered to reseat me, and I was not aware until I stood up upon arrival...
I have flown on British Airways, many many times and will continue to do so! Always the greatest service and staff!
canceled flight. needed to fight to get same fare class. now they have canceled return.
I really enjoyed the flight…and food and the hospitality but didn’t get the food I requested for.
The plane was ancient, and its technology was in disrepair. None of the charging stations worked, and the screens were barely functioning.
It was my experience w Kayak that was negative. I’m never using kayak again
Flight was delayed 4 hours, gate change was a big trek the opposite direction, gate agent indicated a lack of faith that we would actually fly.
I washed attendant for assistance and she never got back to me. I asked her a second time and she said she would check. She never did. The flight was over an hour late taking off No food service was offered despite over 4 hours on the flight
I chose seating based on me being 6’3 and they changed planes I guess bc I got 2 random Seats that were middle and window and vert cramped and uncomfortable for a long flight….should have been able to get same seating just different aisle maybe especially since we picked them and weren’t random
Liked that our agent at check in changed our seats to allow us to have more space.
Check on was very hard. I believe my seats had been selected when I booked, but when I checked in I had to select seats. My previous pre assigned seats were no longer showing and I had to take seats I did not want. Check in took me forever. I also had to pay an additional 22/seat when I had already paid. Lastly thought I had pre paid for a checked bag., but that did not show up so I had to pay for a checked bag. 75.00????
