Booked AVML meals in Premium Economy. The check in agent reconfirmed this. Also she said this was a standard offering in the route. Turns out they didn’t have AVML in a 10+ hour flight. Unacceptable
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
Had a brillant flight from LAX and the lady that check us in at LAX on the vs6848 flight to Manchester was outstanding ! And deserves recognition! She was patient with when we were paniced about us been late and havibg five chikdren under five...she kept us clam... reassured us and booked our bags..ensure my elderly mother had assistance and also waited for my husband who had gone to the toilet and jad got himself lost in the airport. We made it to the plan on time... please fjnd that lady as I really want her to be recognized The plane was of high standard and we got the seats thats worked well with our large family My email is email@example.com if you need more information.
Pros: "Crew was excellent - friendly and helpful"
Cons: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"
Pros: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Pros: "Excellent service!"
Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Pros: "Crew were wonderful when I was nauseous from turbulence"
Pros: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Cons: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Pros: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Cons: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"
Pros: "Comfort, service food and entertainment. What more can you ask for."
Cons: "Nothing. ]"
Pros: "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Cons: "Lack of importance shown to safety of young children."
Pros: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Pros: "The food was okay"
Cons: "The gate was Jane without announcement"
Pros: "Great, friendly, professional crew, clean comfortable plane. Loved that full dinner and baggage and wine was included in an economy class overnight from DC to London as well as breakfast. Best flight in a long time, will definitely fly again."
Cons: "the tv screen's touch screen capabilities could use an upgrade, it was a hassle to navigate, not very sensitive to touch."
Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Cons: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Pros: "Easy and on time boarding."
Cons: "Seats are extremely small. And when the seat in front reclines they are basically in your lap."
Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"
Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"
Pros: "Friendly crew, clean, well presented cabin."
Cons: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."
Cons: "You charged me for a checked bag. This wasn't made clear when I booked the flight."
Cons: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Pros: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Cons: "Seats a little hard, main dinner dish was a little odd but okay."
Cons: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
Cons: "Food was hard and little stale."
Pros: "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
Cons: "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."
Pros: "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Cons: "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"
Pros: "Smooth flight"
Cons: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Cons: "One toilet not working"
Pros: "Makes travels to LAX a little easier for us dedicated Virgin Melbourne folk. Can. Ow fly direct to LAX without going through Brisbane and Sydney. Food was great. Boarding seemed a little slow. Flight was smooth and on time. Welcome back Virgin."
Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
Pros: "They were were very kind and helpful to all passengers"
Pros: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Cons: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Pros: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Cons: "Why are there no plug-ins?! That was very disappointing..."
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Cons: "the seats are not as comfortable as those on new planes"
Pros: "I liked the entertainment system, free adult beverages and boarding process"
Cons: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Cons: "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."
Pros: "The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!"
Cons: "The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful"
Pros: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Cons: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."
We landed at 8:30pm and did not deplane until 9:45pm. We had to take busses to a terminal gate. It was awful.
Pros: "The crew and the quick boarding"
Cons: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Cons: "Again all was perfect"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Pros: "Crew was amazing"
Cons: "Food could have been better, seat was uncomfortable."
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Cons: "Disembarking could be more efficient"
Cons: "Flight was cancelled after multiple delays and waiting 8 hours"
Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "The attention to detail from the crew, and the friendliness"
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "Crew were great"
Cons: "Very cramped I was at the back of the plane"
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Cons: "Mechanical repair on nose wheel"
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Cons: "Too many announcements"
Pros: "Flight less than 2/3 full, lots of room for comfort. On time, no need to gate check carry on."
Cons: "nothing, it was great."
Pros: "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
Cons: "No assistance in helping us get to our destination"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "Friendly cabin crew"
Pros: "Quick service - uneventful."
Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."
Pros: "Everything went smoothly."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "Overall great experience"
Pros: "Gave plenty of food and snacks"
Cons: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Cons: "I was on the way to the airport when I was notified of the 1st delay. I am sure Delta knew there were issues already and should have let me know earlier in the day. The delays kept increasing. We were offered snacks at the gate. That is it. No free drinks on the plane, no free premium movies. Very bad customer service. More explanations were needed as to the cause of the delay."
Pros: "Flight got in early. Attendants were friendly. Entertainment on board was great with lots of options."
Cons: "I wished they offered snack boxes for purchase on short flights."
Pros: "Manchester Airport first class. More services and convenient than JFK and Atlanta. Check in and gate staff great in Manchester. I"
Cons: "Plane change JFK. Staff with TSA looked like they slept in their uniforms. Information incorrect on wifi customs and caused delays. Customs agents first class."
Pros: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Pros: "Seats, video and overall comfort are all very nice on the new 900's."
The last time I flew to Italy it was on Delta. They were wonderful. Food was good and abundant, and the staff was friendly. The passengers were also friendly. Lufthansa was just the opposite. I won't be flying with that airline again. Sorry.
Flite left Newark 50 min. late, check in at gate was pandemonium. Didn't call sections by rows or seating classes. Food on flite was worst ever & I have flown as a passenger for exactly 60 yrs this yr. When you asked the cabin crew they brought you the wrong drinks. Then with late arrival Munich the plane had to circle 2x so alot of people with connecting flites into eastern Europe were SOL. Lufthansa really has dropped their level of service.
Not enough time to comfortably meet connecting flight. I had to RUN! not fun!!!
Cons: "Racists bastards!"
Cons: "Seats can be better."
Pros: "Entertainment options were great crew was very friendly"
Cons: "Seat could be more comfortable"
Cons: "More space on economy for long flights."
Pros: "Reliable airline."
Cons: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."
Pros: "Smooth. No turbulence. On time."
Pros: "all great"
Cons: "my bags arriving!"
Cons: "Food was horrible on Lufthansa. Boarding was also horrible. They don't board by zones and it was very haphazard and unorganized."
Cons: "Entertainment didn’t work"
Pros: "Superb flight attendants"
Pros: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Cons: "Some of the other passengers were annoying"
Pros: "Very friendly and accommodating"
Cons: "I never fly United because the spirits aren’t free so I chose Lufthansa. You can imagine my disappointment when it became a United flight and had to pay. Lufthansa you’ve lost a customer here."
Pros: "On time. Enough leg room even in economy. Staff nice. Good selection of movies. Food was actually tasty"
Pros: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Cons: "The seating was very close. Not enough room to sleep comfortably."
Pros: "Speed of boarding and de-planing."
Pros: "Movie choices were great! The crew was very nice and accommodating."
Cons: "Uncomfortable seats, but that's a problem with every airline."
Pros: "On time. Friendly crew. Great seat with space."
Cons: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."
Pros: "Flying premier economy. Flight was on time...no crying babies. Very friendly crew"
Cons: "Long lines to get through boarding"
Pros: "Good movie selection"
Cons: "Not enough room for food tray to come down. Food was horrible."
Pros: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Pros: "crew hospitality. timely take off"
Cons: "Prolonged stop over in Frankfurt"
Cons: "Luggage didn’t make a Lufthansa connection even though both flights w."
Pros: "Nice staff"
Cons: "A little too warm for me."
Pros: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
Pros: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Pros: "Friendly staff! Clean and comfortable!"
Cons: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Pros: "the crew and entertainment were excellent"
Cons: "the comfort of the seats is terrible. the boarding process was: 1st class, then everyone else. no zone or seat range loading..."
Cons: "New entertainment program didn't have good new movies or music collection, food was not good, some crew members were harsh"
Pros: "Excellent service and very professional crew both on the ground and in the air. Flight comfortable and a right on time. I highly recommend Lufthansa."
Cons: "I selected my seats online before the flight. It seems my seat assignments were changed (many other customers complained of the same issue). I have siliver status on United and was told that there was no way to be considered for upgrade to different seat. I was told that the list was already full of higher priority customers. Yet at the same time the same employee announced those seats were available for purchase at $200 Euro for others. It seemed in both cases Lufthansa shuffled around passengers out of their selected seats for unknow reasons and also werent honoring frequent flier status programs for changing seats. Furthermore, the in seat entertainment did not work and it took quite a bit of effort including trying to move seats to get the flight attendants to reset the system (they said it would affect other customers who didnt have problems with their entertainment system). 8+hour flight is long flight to not have the system working. eventually the fixed it a couple of hours into the flight."
Pros: "Crew was friendly both in flight and check in area."
Cons: "My entertainment screen wasn't working at all from Washington DC to Munich! Also, I searched Lufthansa's website to order "Halal Food" but there was no option for it! I talked to one of the crew about it, she said that I needed to call to order in advance, but she was nice enough to offer vegetarian food as a substitute which was okay."
Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"
Pros: "Selection of wine"
Cons: "The flight was delayed from Washington DC and from Frankfurt"
Cons: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Cons: "Not enough leg room I am 6ft 3 tall"
Pros: "The flight itself was fine, about what you'd expect from a short-duration flight on a major airline."
Cons: "I wished to change to an earlier flight with plenty of seats available. the Lufthansa ticket agent stated the only way, as I had booked a "light" fare, was to pay a full-price one-way economy ticket--plus luggage--for about 380 euros with no credit for my current ticket. After booking a day-room at a local hotel, I checked in on-line and discovered for 115 euros I could have upgraded to business class, with luggage included, and been accommodated on schedule changes. My suggestion to Lufthansa is if they intend to rip their customers off it's best NOT TO LET THEM FIND OUT ON THEIR OWN WEBSITE, or if they're simply too incompetent to match marketing offers to their booking department they could save considerable income and reputation by closing the ticket office. As it was, the impression was a low-class money grab. It's not like they can count on their partnership with United to make them look good."
Pros: "Economy seats are not comfortable. The seat cushions are worn out and do not provide good support for long flights."
Pros: "Good job keeping up on food and beverages. Entertainment was great. It was a long flight but was manageable with great service"
Pros: "The fight left on time and got us to Frankfurt"
Pros: "Very nice crew"
Cons: "Boarding and take off was late, probably the fault of destination airport"
They canceled our flights but they flew anyway.
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Cons: "Nothing. Flight was amazing"
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "Everything was good"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Just as I expected. And I made my last connection easily."
Cons: "Staff rude and short"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Food and staff behaviour"
Cons: "We did not get two of baggage at the destination."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Cons: "The streaming service didn’t work"
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Helpful and smiling cabin crew."
Pros: "Easy boarding, plenty of room"
Cons: "old plane, tight and uncomfortable"
Cons: "The bags where damaged from the staff"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Service was good"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "captain was great."
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."
Pros: "the seating was very uncomfortable i barely had any leg room"
Cons: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Pros: "The movies in the flight"
Cons: "The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD"
Pros: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Cons: "Movie options."
Pros: "Lots of movie choices."
Cons: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."
Cons: "Missed my connecting flight from Helsinki to Miami because the flight from New Delhi, India was delayed by more than 4 hours."
Pros: "Very nice flight"
Cons: "Food was too salty"
Pros: "The Finnair representatives at the airport were incredibly nice and helpful."
Cons: "I never made it on the flight because I booked through airfare.com which gives no warning or notices that passports need to be valid for three months after a flight to France. I ended up spending hours on the phone with them constantly being yelled at by their customer service reps."
Pros: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Pros: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Cons: "Food and drinks overpriced."
Pros: "That I made it safely to my destination. Updates from the cockpit were appreciated. Plane was nearly empty, so I was able to stretch out over severa seats."
Cons: "I haven't heard good things about American Airlines, and now I know why. Probably the oldest plane in the fleet. Entertainment was 2-3 fold down screens from the ceiling. I can't remember the last time I flew on a transatlantic fight with no entertainment- nearly 20 years ago I'm sure. Airplane food is never great, but food options were worse than normal. American Airlines customer service at JFK was horrendous, resulting in several passengers missing their flight. (I was there if 4 hours to spare, but had to wait 1hr+ to have my birthdate changed in the system.)"
Pros: "Polite crew.. 2 meals.. very smooth overall"
Cons: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Pros: "The Iberia plane had a new interior, and possibly was a new plane. The new thinner padding on plane seats was not a problem at all. The crew was friendly and let me switch to a different seat that had an empty one beside it so I could stretch out more. A great flight."
Cons: "I liked everything. They exceeded my expectations."
Pros: "Food on into fight inedible..No Food on domestic. Charge for everything."
Pros: "The crew was attentive, the plane left on time, we arrived very early at our destination."
Cons: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
Pros: "I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious"
Cons: "Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf."
Pros: "Great airline. Food great comfortable seats."
Pros: "The Movies"
Cons: "The stewardess could have been nicer. Very rushed, they were polite but just rushed! Also the lack of CLEAR English speaking crew!!!"
Cons: "Don't understand why they do not open to get the seat until 36 hours ago. Our family of 4 got scattered all over; the agent was not at all helpful -- they seemed bitter about their working condition and the fact that they had to deal with dissatisfied customers. I talked to the supervisor and we were finally able to sit together just because a party of 4 did not show up. I am not at all happy with the AA for their stupid rule."
Pros: "Personnel were very nice and fight was comfortable"
Cons: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Pros: "All went smooth"
Cons: "The vegetarian food was very boring and small portions. Please spice it up and don't just take away things. Add things: tofu, mushrooms. Whatever."
Pros: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Cons: "No room in coach"
Pros: "The meal for dinner was nice with wine, good old fashioned meal service. The plane was clean. Blankets and pillows provided. Staff seemed efficient. The flight was operated by Iberian so it was all in Spanish. Okay for us as we speak Spanish."
Cons: "The seats had so little padding. We are not very tall and the seats are just too close together. The poor fellow behind me could not make a move without bashing the back of my seat. Not his fault. If you are over 5'5" tall you are in trouble. It is too bad that flying has become so uncomfortable in coach."
Pros: "I thought the cabin crew were very helpful and friendly and professional."
Cons: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Pros: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Cons: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Cons: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"
Pros: "American Airlines executive club checking and boarding is quite good in an always packed airport"
Cons: "Very old plane. Not a nice crew."
Cons: "Very narrow aisle that made it very hard to navigate carrying my daughter's car seat"
Pros: "the flight was very comfortable"
Pros: "Arrived on time. Smooth flight."
Cons: "Nothing really."
Pros: "The movie entertainment selection Food was okay"
Cons: "Dirty bathrooms Flight was extremely shaky Seat was uncomfortable"
Pros: "They were accommodating and helpful, despite being overbooked and busy."
Cons: "We cannot think of one thing they could have done better. They were a very professional crew."
Cons: "Finnair "outsourced" the flight to a Portuguese HiFly. Boarding: flight delayed for more than 1 hour, with passengers sitting all this time in the plane and waiting for all connection flights to arrive. As a result we arrived late for our connection flight. The Finnair people that met the passengers on exit form the plain did not provide any information how we should proceed next. We were left to figure it out by ourselves. Crew: The impression was that all the flight attendants from HiFly were untrained. The did not know what to do an how to do. They seemed lost on the plane. Comfort: Plane seemed to be re-purchased from some Arab airline. Food: bad Entertainment: v system was broken. Information system was showing wrong current time."
Pros: "It was a wonder flight. Great staff!!! highly recommended."
Pros: "The crew members were very pleasant and attentive."
Cons: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."
Pros: "Flight attendants were grumpy, food was horrible (even for airplane standards), entertainment selection subpar and boarding was confusing (i.e. they was a group "b" and a group "2"- both different? ) received no nice comforts such as eye mask, etc"
Pros: "It was a new plane."
Cons: "Flight was operated by IBERIA. I had to seat separately from my husband as IBERIA charges $45 for selecting the seat."
Pros: "The crew was very nice and helpful and the flight went well and was ontime, in fact early."
Cons: "I thought that I got one bag checked for free and another one would cost $50. But when I got my boarding pass I was charged $100."
Pros: "Crew was not very helpful, last time I fly Iberia."
Cons: "Outdated entertainment system. Furthermore, little selection of movies to see--for instance, the "international" movie selection included only two episodes of Foyles War and nothing else. Is this a joke?"
Pros: "Great flight. Check in had to be done manually but the agents were plentiful and it was quick and easy. Great movie selection on the flight and the chicken and rice tasted great as well. Would recommend this airline."
Cons: "No issues."
Pros: "Terrible service on board. The flight attendants were upset all the time. They offered drinks only twice with food service and limited options on a 8 1/2 hours flight. If you asked for anything they would be very rude. Food is horrible. Entertaining on board is very good with lots of options. We were on time and we made it safely."
Cons: "Service on board was really bad"
Pros: "Sat next to tall, broad shouldered fellow but otherwise fine seats. Food was ok but too cool."
Pros: "The entertainment was really up to date and easily accessible"
Cons: "My flight was delayed but I was able to catch my connection flight. (After running through the Madrid airport). Then when I arrived in Berlin I come to find out my bags were still in Madrid."
Pros: "i liked the flight attendants. the mac n cheese was good but it was a very small portion."
Cons: "the man next to me was huge abd sittung on top of me the whole time. he was nice but for $750, i hooed to have my own seat."
Pros: "I gained peace of mind due to the professionalism of the crew,ease of boarding,comfort of the seating,my special food needs addressed and true enjoyment of the movie selections."
Cons: "I would do it again because if it was this good why would I change. Also,because I plan to travel more often and I need stress free travel on my journey which I have achieved once why not more times."