I used by Skymiles to upgrade to First so that I could comfortably work using my laptop. But WiFi was intermittent and unavailable for long periods. I feel like I wasted 70,000 miles :(
Great as one can be for a one connection 6 hour flight
Packed flight and not sure why dinner service would start at midnight while passengers we’re trying to sleep
The gate attendant was not clear w message on flight delays.
Chairs don’t recline and the ones that do recline, barely do recline. It was most uncomfortable flight i ever been on.
Good but not on par when compared with foreign flag carriers.
Good service but not on par when compared to foreign flag carriers.
Mechanical delay of 2 hours without telling us Canadians of the potential compensation for this delay. As this caused 2 out of three people in our travelling party to miss their connecting flights until the next day.
Left a few minutes early. Got in 15 minutes early. Very attentive service on board. Very organized boarding.
At this time they are the better choice, I appreciate their professionalism ✈️
Service was slow Flight was very loud at back of plane
There was no internet on the flight. As an executive flying during prime business hours, having internet is critical for a smooth experience. This impacted productivity and time that will need to be spent later to do the work I could have done on flight.
Terrible boarding - 4 flights boarded from the same gate. Chaos there; long ramps to the plane.
Comfortable seats and good crew. There should be some breakfast options in menu for economy class to purchase Wifi was not working in the flight
For my wife to be seated with our two children they put them in the last row on the plane where the seats don’t recline very much. The seats in front of them reclined fully which is basically in the lap of the last row which made it difficult to eat, move or watch the entertainment provided.
I flew from Santa Fe to Denver to catch a flight to London and the transfer of my luggage on arrival at Denver to the London flight worked perfectly. The crew on the ground and on board for the London flight were so friendly and efficient.
My husband and I had boarded the flight from Denver to Chicago, and one of the last passengers to get on the plane opened the overhead bin above my husband's seat and threw his bag out of the bin to make space for his own. He said, "Mine is bigger!" The flight attendant supported the new passenger. They didn't care that my husband has two artificial knees and must have the foot room in front of his seat to be able to fit his legs in -- and to be able to stand, much less walk, at the end of the flight. I have never seen this happen before, and it was a disaster.
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
Due to late arrival flight we missed the connection. There's no way possible we could have made it through customs and made the flight to Prague given the time allowed. Even if there was no delay from MIA to FRA I question if we would have made the PRA flight.
This flight worked as promised, a rare event these days. Of course it helped that we were upgraded. The food was, however, as bad as ever.
