Cons: "Very poor job . I had bad experiences."
Pros: "Excellent service . Good customer service"
Cons: "Every thing was good"
Cons: "Between two seats so narrow even you can’t seat.I was so nervous when you flaying such a long distance you need to more space.I don’t like it at all."
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Pros: "Wonderful great service, friendly...relaxed atmosphere, Very enjoyable entertainment. Great airline would use again."
Cons: "It was warm on plane"
Pros: "Good Timing"
Pros: "crew and service are great."
Cons: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pros: "The seats have more room. The food is good. The in-flight entertainment is great. The cabin crew is wonderful."
Cons: "Nothing. Everything was great."
Pros: "Food, clean washrooms, attentive flight crew"
Cons: "Seats could be little wider"
Pros: "They crew were very pleasant and polite. It was one of best flights I have had internationally"
Cons: "The heavy turbulence but, that's beyond their control"
Pros: "As always Turkish Airlines has exceptional service"
Pros: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Cons: "Nothing to dislike! My favorite airline."
Pros: "Friendliness of crew."
Cons: "Very bad seats."
Cons: "See volume issue from earlier."
Pros: "Friendly airlines and service was excellent."
Cons: "No anything"
Pros: "food,service and flight"
Cons: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Pros: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
Pros: "Food, entertainment, crew were all great"
Cons: "Very cold in cabin"
Pros: "The staff were very friendly and welcoming"
Pros: "Exceptional service and very friendly crew members."
Pros: "Food, entertainment, and crew were great!"
Cons: "The food wasnt good"
Pros: "Everything except the chair was uncomfortable"
Pros: "Friendly Cabin crew Entertainment was above average."
Cons: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Pros: "Comfort of the plane and pleasant crew. Food was terrific."
Cons: "Might have liked more option of current movies."
Cons: "No classical music in the suggested list."
Pros: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Cons: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Pros: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Cons: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Pros: "Choice of in-flight entertainment was excellent."
Pros: "Food was much better than a number of airlines."
Cons: "bathrooms got messy."
Cons: "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."
Pros: "outstanding flight assistances, excellent food."
Cons: "Refused to refund cancelled flight"
Pros: "Food was excellent,lemonade was great"
Pros: "Food / service / timeliness"
Cons: "they have no good service at all, no smile face at all. they treat customers like as if we are traveling for free. checking counter are all look like they have bad day, they are in a bad mood."
Pros: "Attention & willingness to help. Very pleasant flight from start to finish"
Pros: "All of the above , on this flight. it was just as expected and better. Thank you. Thought you might want to know my opinion of our flight from Washington to Istanbul on Jan.27.2016, it was the worst flight on any airline we had before. The crew was unprofessional at best, no one knew his or hers duty. the most was the cook who took the orders for food and 2 hours later came to apologize that he did not have the food or that the food was ruined. It was like a joke all along the flight. I hope the at crew do not work for your company anymore."
Pros: "Seat back tv’s"
Cons: "Flight was delayed over 3 hours, food was mediocre at best"
Pros: "Seat, entertainment, food, plane"
Cons: "Crew attitude"
Cons: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."
Pros: "The crew was okay. The seat was good."
Cons: "Better service but the flight was great."
Pros: "The flight was seamless,appreciated the frequent food and drink service"
Cons: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Pros: "Good crew unlike previous experience a few months ago"
Pros: "Comfy, good food and crew"
Cons: "Very disorganized boarding"
Pros: "They were on time at departure and arrival which was great because I had only 45 minutes for my connecting flight and had to go through passport check."
Cons: "nothing at this time"
Pros: "Friendly and professional crew, toys for the child."
Cons: "My luggage was lost and not located"
Pros: "Good movie selection"
Cons: "Not enough room for food tray to come down. Food was horrible."
Pros: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Cons: "That we had to pay extra fee to reserve our seats"
Pros: "we liked the crew,"
Cons: "the rows were very close to each other, and space was tight between the restrooms, not much room for moving around and having some exercise"
Cons: "we didn't make it. None existent communication."
Cons: "It was one of the best flight of my life. Thr crew was absolutely super professional. Very clean aircraft, flight on time and excelent service. This flight proofed that everything is possible. Kidneys and smile were key factors"
Cons: "Moved boarding gate without notice"
Cons: "Our flight from Tel Aviv on Lufthansa was 20 minutes late. We only had 40 minutes for our connection in Frankfort but made it to the gate 5 minutes early. The gate was closed 10 minutes early and they would not let us on. There were 17 of us, 10 of which were children. They would not let us on BUT we’re able to spend 30 extra minutes at the gate, not on the tarmac, to remove all of our luggge off the plane. It would of taken them less than 10 minutes to let us in the flight. I don’t even know what to say about the complete lack of any competence."
Cons: "No space, no entertainment. Yuck!"
Pros: "Held the plane for late arriving transfers. Good food."
Cons: "Tiny space for 8 hour flight. Men not sharing arm rests or leg room. Really really uncomfortable."
Cons: "between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights."
Pros: "The crew was very friendly and went above and beyond."
Cons: "The boarding process is unorganized as passengers do not board by aisles...just pushing and shoving"
Pros: "Friendly staff! Clean and comfortable!"
Cons: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Pros: "Flight attendants very nice and efficient"
Cons: "The food is not tasty"
Pros: "For airline food it was very good. Lots of offers for water & drinks."
Pros: "everything was good."
Cons: "It was no choices with meal because everybody took the chicken. Food can be better. Stuff can be more cheerful..."
Pros: "The food was pretty good. Entertainment selection was good!"
Cons: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pros: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Pros: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Cons: "Non that i know of"
Pros: "I love the comfort and the space in the airplane"
Pros: "We were impressed with every aspect of the flight. Will most defiditey use this airline again."
Pros: "Great movie choices"
Cons: "Temperamental touch screen was frustrating."
Pros: "Crew was very professional, friendly and helpfull. Fantastic entertainment selection. It was a pleasure."
Cons: "The seat space a bit tight in economy."
Pros: "We had nothing to complain about and much to be happy about. The seating in economy (seats 36A and 36C and an Airbus 330-300) was generous compared to other airlines we've flown recently (e.g., on a 777 with United on the way over, and that was "Economy PLUS!). The food was much better than the United flight, and really, it was almost too much. I'm home 14 hours after landing and I'm still not hungry. They were also very generous with the drinks and worked to keep us well hydrated with water and juices. The crew was very pleasant and accommodating. Overall, it was a great experience and I will certainly look to Lufthansa first for my next transatlantic flight."
Cons: "My one gripe was that it was very hard to hear the audio on the in-flight entertainment system. I even abandoned one movie I really wanted to see because I couldn't follow the dialogue. Also, I discovered late in the flight that the view screen pivoted and this would have helped in enjoying the videos more. Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. For instance, I wasn't aware that the head cushion on the seats were adjustable to better support your head. One last thing, on the entertainment system, it appears to be browser based, but sadly lacks a "Back" button equivalent."
Pros: "Overall good."
Cons: "Quantity of food served was very less. They could have given more."
Cons: "There is never enough room in coach. The food was TERRIBLE."
Pros: "Good services fro pilot and crew members"
Cons: "Baggage allowed in Nigeria with attendant are hostile to passengers Samuel Fadiya"
Pros: "Due to unforeseen circumstances, I needed assistance with boarding. I attempted to ask the check in agent at the boarding gate and she was extremely rude to me as well as other passengers. The assistant's behavior displayed annoyance and an unwillingness to assist passengers."
Pros: "The crew was very nice"
Cons: "My suitcase did not arrive with me at Dulles. It should come today."
Pros: "Why am I getting this email. I am not this person taking this trip..I'm frustrated with this ...I talked to the the airline already numerous times and still I am getting emails from Lufthansa and kayak."
Pros: "Crew was courteous and efficient. Food was not bad."
Pros: "Overall, great flight. Great service, food was excellent, flight attendants were very competent and very polite."
Cons: "Liked everything."
Pros: "Great crew, great servi"
Pros: "Great crew, food was good, smooth flight, enough leg room."
Pros: "The crew were professional, service is excellent, plenty of food, beverage, and entertainment."
Cons: "Gate crew unfamiliar with child restraint seat regulations and recommendations."
Cons: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."
Pros: "we love flying with Lufthansa. the staff are always so helpful and accommodating!"
Cons: "the food was good not great and the movie selections wasn't good compared to other flights. The comfort..........well, it's an airplane."
Pros: "The flight was delayed due to the need to replace an engine part, but the crew kept us well informed. Despite taking off nearly an hour and half late, we were only about 45 minutes late in arriving. What was so great about this flight was that it was NOT full. I had an entire row to myself so I could stretch out and sleep. If I was in a regular coach seat, I would not have been comfortable for the entire trip. The crew was pleasant and helpful."
Cons: "The food is pretty mediocre."
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pros: "Crew are the best!"
Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Pros: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Cons: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Cons: "New variety of food"
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Pros: "Crew was great. Seats were comfortable."
Cons: "The airline lost both of my luggage suitcases."
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Cons: "The flight delayed for 2xhours from Paris to Cincinnati"
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Pros: "Crew was very nice and the food was excellent."
Cons: "Missed the flight due to late landing from earlier connection"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pros: "Everything was fine"
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pros: "Nice staff, very professional and helpful."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "Only the cabin crew was good."
Cons: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Pros: "Free snack and drinks. Good service."
Pros: "Charmingly nice crew and involving captain"
Cons: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "Friendly onboard staff"
Cons: "Treated like cattle while boarding unless your preferred member. Average food quality."
Pros: "Great people"
Cons: "It was an hour late"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Pros: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Cons: "Vegetarian food choices always leave much to be desired."
Cons: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"