Left on time and arrived on time both ways, thank you
Flights were on time. The crew was efficient and friendly.
Is good airline but their check in process is not simple
Unfortunately didn't realise how far away Frankfurt Hahn airport is from Frankfurt the city. Outbound flight was delayed by 2.5 hours and no communication at airport, just a whisper emknating through the packed crowd ready to board at the gate as someone read out an email they had received. All rather poor and pathetic
Boarding at Arrecife was commended way too early. Far too long for elderly to be kept standing on their feet. Otherwise we’ll done to all staff.
Cons: "allow a carry on bag to be same as international standard in size and weight. Do you expect international tourists to buy carry on bags that fits your specifications for size and weight? Why do not except same size as other international carriers?"
Cons: "My friend faced a problem he was booking the flight through your site by kiwi.com and he coudnt do the check in because he dont have the email and the password so he had to pay 60€, so i hope if the kiwi.com notes this matter."
Cons: "The man at the back of me was for ever knocking my seat so I was unable to rest / sleep as it was an early morning flight. Even after politely asking him to refrain, he continued."
Cons: "Fast and easy online checkin Boarding was organized Awesome airfare! Comfortable seats Friendly crew"
Pros: "Shorter trip"
Cons: "The customer service at the check in booths people were extremely rude and not helpful! One of the worst experiences"