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Top 5 airlines serving from Spain to North Carolina
Scores according to KAYAK customer reviews
Pros: "In flight entertainment was definitely above average."
Cons: "Crew were very impersonal. Didn’t seem to care about the needs of the passengers."
Pros: "Turkish Airlines always provides a great combination of price and comfort. The team on the flight was very helpful and the entertainment system is superb."
Cons: "I was disappointed to discover that one of the two available dishes was gone when the food cart reached our seats, with no options to choose from."
Pros: "The check in was with a smile and a good service"
Cons: "The terminal was separated from the duty free and it was prostrating they all the shops were an available including the tax free refund."
Pros: "Comfortable seating"
Pros: "Everything was great but I particularly liked the meals."
Cons: "Our trip to Europe required three legs: Boston to Ljubljana, Slovenia; Slovenia to Barcelona; and Barcelona to Boston. Each leg required a plane change in Istanbul which added a lot of time to the trip and resulting jet lag. We knew this going in but were motivated by the very low fare. I don't think I'd do it again."
Cons: "The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again."
Pros: "No air conditioner. Sweated like a pig the whole 13 hour flight"
Cons: "No ac"
Pros: "crew, food, entertainment was great. Seats were terrible"
Pros: "After we missed our connection flight because of a delay in Barcelona Turkish took care of everything until we were on the next flight home. It includes shutle to a different airport with an escort, dinner and tickets."
Cons: "there was a long delay and we missed our connection. The staff was very helpfull but everything happened so slowl. When we finally took off the food service was very slow and also the trash collection. The very tasty chocolate punding arrived as a guice"
Cons: "No miles. No notification either. Seems very arbitrary"
Pros: "The food is imazing"
Cons: "40mins rotar"
Pros: "Great comfort and Turkish airlines gave us (the passengers) an amazing experience :)"
Pros: "The cabin crew was very courteous. Aircraft was clean, nice and spacious. In flight entertainment was very good"
Cons: "I waited on line for over an hour until we found out our flight was cancelled indefinitely. There was no communication and no way to rebook. I had to book a different flight on my own through a separate airline to get back home in less than 3 days."
Pros: "The staff and crew were very helpful and provided excellent service throughout the experience. The food makes one rethink all the bad stereotypes of airlines food and one does. It go hungry."
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
Cons: "It was not comfortable at all No space the cherries no nice"
Pros: "There was a snowstorm in Istanbul so we got diverted to Antalya. I am sitting in a hotel room. If someone from kayak could let me know when my flight to Dhaka will happen it would be greatly appreciated. My email is email@example.com. Thanks"
Pros: "The crew was nice They handled the delay well so we didn't missed our connection afterall"
Cons: "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."
Cons: "There was no option to choose kosher food in the order."
Pros: "the plain is good and there is a big space for the legs. the crew is helpfull"
Cons: "1. There was a delay on the flight from Barcelona to SAW (Turkey) of 2.5 hours. Turkish Airline didn't update us at any time what and why is the delay problem . Due to this, we missed the connetcion flight to Tel Aviv.They took us to another air port(Attaturk) in Istanbul (1.5 hour driving) . They gave us only food vaucher and no compensation for the overall delay(7 hours!!!) 2.Icoud not order a Cosher foo at all TK flights web sitr. WHY ??? 3.the Entertainment is very poor. only one movie and no subtitlse .Music is wired."
Cons: "It was impossible to watch the films, the system was inaccessible"
Pros: "The Price!"
Cons: "Would have appreciated different breakfast choices."
Pros: "The entertainment options, food, toiletry bag"
Cons: "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."
Pros: "Food and service was excellent."
Cons: "Get rid of the foot rest, it blocks the ability to stretch your legs during a long flight. As a result, it was a very uncomfortable flight. I do not know of any other long haul airlines that have these. I will probably not fly Turkish Airlines on any flights over 3 hours due to the cramped space caused by your footrests. Other than space, everything else was excellent."
Cons: "Most seats were broke, staff seemed grumpy, 3 out of 4 flights didn't have individual TVs, staff couldn't handle unruly passengers, etc. Won't be using Turkish Air anymore."
Pros: "The food was very good. The movie selection was outstanding"
Cons: "I showed up roughly an hour before the flight, as I had no bags to check in. The employees at the check in counter had already cleared out, so I was unable to get my boarding pass. Then when I called in, they were extremely unhelpful. They gave me no alternative options, and instead only listed out a ridiculous list of fees and said I they could get me on a flight a different day for a total cost that was greater than what I had paid for the entire round trip ticket. I asked to speak to a manager and they refused to connect me. I ended up buying a one way ticket home with another airline. I will not fly with Turkish Airlines again in the future, and I would definitely not recommend them to anyone. Just beware of this service if you see them listed as the cheapest option."
Cons: "Terrible Airline- cancelled flight and rescheduled long flight leg for another day without notice"
Pros: "They treat economy like you're in first class. They literally give you a menu of food. The entertainment is extensive and free. It's also likely your flight will be less than half full. Tons of empty seats to lay down and sleep."
Cons: "Boarding was behind and slow and very crowded in be area."
Pros: "You were fed."
Cons: "The flight was delayed for over an hour"
Pros: "Service was awesome top to bottom"
Cons: "The business class cabin was hot on both flights. That seemed to be a common complaint among the passengers we talked to. The Economy cabin seemed to be set quite a bit cooler."
Pros: "I really like the fact that they still prepare food for their passengers, however, the quality of the food was less than average They prepare you with the eye mask and the slippers, and a thin sheet of blankets for longer flight, which was really nice. The seats are comfortable, and there are a larger selection of movies and songs to choose from which were also great. The flight was relatively stable. I didn't ever realize that we took off, maybe i was too tired to notice, i don't know."
Cons: "The boarding was really slow, it was not on time. The food was less than average, but better than not have any. It was hard to find assistance. The flight seemed a bit old, because we weren't able to turn off our light which caused some inconvenience."
Pros: "food and entertainment"
Cons: "Couldn't find the reclining in seats"
Pros: "Really amazing service."
Pros: "food es very good, service also awesome,"
Cons: "very dirty plane."
Pros: "Fast, efficient, confortable, nice flight attendants, good food."
Cons: "The guy sitting next to me who was upset that I had to go to the bathroom."
Pros: "Everything, starting with the complementary sweets they give you at the beginning of the flight"
Pros: "Everything was good."
Cons: "Ran an hour late"
Pros: "The plane is almost brand new. The service, the food and the crew were fantastic."
Cons: "all the time same food and we believe the menu should change. the voice of the anounce and music is too much , it is bothering."
Cons: "This was not a business class seating arrangement"
Pros: "Everything was good on this flight, crew, and food."
Cons: "No complaints"
Pros: "Better food than most airlines. Appreciated the kit."
Cons: "They ran out of non-beef options for dinner. Flight attendants weren't the friendliest. No usb charger. Seats weren't very comfortable."
Pros: "Flight was at 60% capacity, I had an entire row for myself. Boarding was prompt and the crew was polite."
Cons: "I was asleep and the server didn't give me food. There was no option for the movie, it was fairly boring The seats were small"
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Pros: "Missed it"
Cons: "Give me back money"
Cons: "The girls were sweet as usual!"
Cons: "Late and bumpy"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "The crew at gate were amazing. I showed up without my immigration paper. The literally ran me to immigration to get a replacement and ran me back to the gate having the flight delayed minimally. I am incredibly grateful for their quick and efficient response,"
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Left on time!"
Cons: "Too cramped"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Everything was great"
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Pros: "Our layover from Pittsburgh ended up being quite short. I was impressed that our baggage will made it on to the plane in time for take off."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "Boarding was not a problem at all! ."
Cons: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
Pros: "The facilities were really great!"
Cons: "The food - it was in VERY small quantity"
Pros: "the service with lufthansa is great. I always enjoy my flight with lufthansa"
Pros: "Airy plane. on time. Good service. Flight wasn't full"
Pros: "Food and boarding"
Cons: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Pros: "Good plane and service"
Cons: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Cons: "Plane was delayed forcing me to run to my connecting flight"
Cons: "No entertainment"
Pros: "Borading Flights on time Crew Confort was just ok."
Cons: "Food. Very bad. Tasteless. And not much food provided. Emirates have more dishes and many servings. ENtertainment: Not many regiional movies. Overall movies are very few."
Pros: "Very organized"
Pros: "Everyone are friendly thank you"
Pros: "The crew were friendly, respknisbe and professional, while the food was tasty. We were on time and kept well informed along the way. The movie selection was good and the touch screens were some of the best in terms of image quality and responsiveness I've seen aboard a plane."
Cons: "Space and comfort. Lufthansa is joining too many airlines in figuring out the exact minimal space a human needs to be able to be seems hurtling through the air. This leads to cramped, tight spaces with little to no freedom to shift your body. Because of this limited space, seats can only recline so far and leave one uncomfortable, though that angle is enough to create even less space for the person behind you or for you, when faced with a reclining front neighbor. So, minimal benefit of minimal recline and maximum discomfort caused for that minimal gain."
Pros: "Very quiet flight, almost in time"
Cons: "I was ask to change seats twice so a family could sit together ( not a problem) but because of the change i was in row 41 and had no more selection on food (already by row 36 they only had pasta). Drinks were slow and we were almost done with lunch by the time the cart came."
Pros: "Although the departure was a little bit bumpy, the snack was tasty!"
Pros: "there was food on the plane, which was quite o.k. and the crew was very friendly."
Cons: "Flight was delayed as it arrived too late. the boarding therefore, was a bit hectic, especially as Lufthansa does not make boarding according to zones or group numbers like most of the other major airlines."
Pros: "Flight was on time. Boarding was efficient"
Cons: "Food and beverages were pretty stingy"
Pros: "The crew was working hard, most were extremely nice and helpful. Their service was excellent. I enjoyed the food and drinks. The plane was clean and looked well-maintained. Most of the flight was smooth."
Cons: "Flight from Munich to Charlotte: I do not fly that frequently (just only about 1 or 2 times per year - usually with Lufthansa) so I had no idea that as an Economy class passenger I cannot use the Business class bathroom. I admit my mistake for violating this etiquette. There was no line formed so I just used it, but as I was leaving the toilet a stewardess grabbed my arm and sternly made me aware of my trespassing. She was very professional and I believe it was not her intention; however, she made me feel very stupid for not realizing that the Business class toiled is for the Business class customers only. Don't get me wrong, if I paid premium for my fare I would probably expect less crowded toilets too. In my opinion, this unwritten rule should be made more explicit to the Economy class passengers, as nobody likes to feel embarrassed by mistakenly wandering into an exclusive club they don't belong to. I know there are separating curtains, but they were open. I saw a line forming in the Economy section so my next instinct was to go a different direction, which led me to the Business section. I really needed to use the bathroom, so I did not think of the proper etiquette at the moment."
Pros: "Over the length of the 9.5 hour flight, my time in the Economy class was that the crew were professional, courteous and especially helpful. There is a magnitude of difference between the attitude and professionalism of this airline over any American airline I have flown. In the future, Lufthansa will be my first consideration."
Pros: "Very organized"
Pros: "Everything! The food was nice, I liked the entertainment too!"
Cons: "That my fellow passenger took some of my limited space due to being obese:("
Pros: "The pilots"
Cons: "It was a bit hot in the salon. Food was average. Flight intendants were not very attentive. My neighbor was waiting for about 20 min to get someone picked up her empty glass. Entertainment: there was no Russian language."
Cons: "I had problem with my ears - they were stopped and were hurting me badly. I approached first stewardess, she was very unpleasant and she told me that I had to go to the back of the plane, the one in the back of the plane was unpleasant too, she told me she was out of nose drops, did not offer me any additional assistance and told me I better consider not traveling if I have ear problem. Very poor service."
Pros: "Once we connected, with the help of our escort, the flight was wonderful. I had an aisle seat due to the coach section and the very small leg room, but service, professionalism, comfort (aisle seat!) was perfect."
Cons: "More leg room in coach. If you are tall at all, it is really uncomfortable. I am 5'8' and, on the out trip to Germany from Charlotte, I almost lost it with the lack of leg room and claustrophobia......."
Pros: "Well organized and in time"
Pros: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Cons: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Pros: "Loved the personal TV screen, meals, friendly service, competitive pricing, arriving even earlier than scheduled, on time departures."
Cons: "I wished the blankets were warmer. Maybe a fleece. I was cold part way through the flight, even with the blanket provided."
Pros: "Again the friendly crew."
Cons: "The snack at dinner. A simple sandwich would be better instead of the heated pizza and large sandwich they did give."
Pros: "Flight was only about 60% full. Wine was offered with each beverage pass....also cognac offered after dinner. Plane was newer,comfortable. Lots of legroom in our "more legroom" upgraded seat. Departed on time and arrived early."
Cons: "Goulash meal meat was gristle and inedible. Other food was O.K."
Pros: "We try to fly Lufthansa when we go to Europe (2x a year). This trip we upgraded to more leg room in economy and what a difference! Everything else was the same, which has always been excellent. Munich Airport has great food and shopping. Lufthansa's service is truly impeccable, the airline staff were constantly walking up and down the aisles offering food and drink and comfort. Great end to a three week trip in Italy, Croatia, Slovenia and of course Germany!"
Pros: "Extra luggage at not extra charge. Good food... Love the crew"
Cons: "Messy boarding"
Pros: "Everything on the plane seems clean and well maintained - nothing is broken, worn or soiled. Lufthansa spends a little more effort than other airlines to cut down on waste when it comes to their in-flight food service (real silverware and reuseable dishes). The Munich airport is by far more convenient than Frankfurt when making connections in Germany."
Cons: "I was a bit disappointed with the limited seat availability/choices. If you cannot check in online several hours ahead of the departure you are typically left with center/middle seats in the area of the plane."
Pros: "Service, timeliness and new aircraft"
Cons: "Everything was excellent"
Pros: "The efficiency and professionalism was impressive."
Cons: "The temperature on the flight was uncomfortanly warm. the Airbus planes do not have individual air jets at each seat which is a desirable feature. Therefore, the environment felt stuffy. It would also have been nice to have refills on coffe and hot tea, however, no one checked back with us after round one. The bathroom floor should also have been cleaned more frequently."
Pros: "Fast the boarding process all in time good food"
Cons: "All was alright"
Pros: "Every trip i took was the same. Just wonderful. They even gave me a free pen to fill out my paperwork."
Cons: "Very long lines while checking in"
Pros: "Very good staff and service"
Pros: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Cons: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Pros: "The food, the crew and the entertainment were top-notch, best flight I've been on. Economy was more comfortable than other flights :) will always try to fly with Lufthansa in the future!"
Cons: "Boarding was very chaotic"
Pros: "The crew was very friendly and accommodating (a first for me) they really did an outstanding job to make sure we were comfortable...they seemed to be actually enjoying what they were doing :) The food tasted amazing and was plenty..this is also a first for me, I had never said that the food on a flight was good before. The crew walked around the cabin many time throughout the long flight with drinks on their trays (not just the usual drink service) which was much appreciated. Overall they get a 10 from me! This was my first time flying with Lufthansa. I will most definitely fly with them again and recommend to all my friends."
Cons: "the selection of movies could have been a bit better. Although much to choose from such as tv shows etc., more recent movies would have been a plus."
Pros: "Please do it more easy for the costumers"
Cons: "The people who have baggage for check in can do it since the beginin the travel gol and back"
Pros: "The plane was very comfortable, and I had plenty of space, because I was sitting near to the exit door. The service and the crew were just great. I love traveling with Lufthansa."
Pros: "Everything about Lufthansa is amazing, and I wish all airlines could perform the same way Lufthansa does. The service is incredible, unlimited free drinks (including wine, beer), great movie choices, and plenty of room. Whenever I go to Europe I try to fly Lufthansa because they never disappoint. Wish American Airline companies were the same!"
Pros: "Friendly staff and comfortable trip"
Pros: "Crew was excellent!! Very attentive to all passengers, offered to assist passengers to move to less crowded rows on the flight"
Cons: "Gluten free meal - it was very spicy and loaded with carbs (rice and potatoes). Gluten free snack before landing - the bread crumbled, unable to eat as a sandwich and no utensils provided. Please review the gluten free meals and snacks - I am celiac so I must eat gluten free. Thank you!"
Pros: "Lufthansa, Check in smooth. Thank you for your service, overall you made for us, as a family, a long trip enjoyable.The crew it was amazing, I don't know how they do it all those hours to maintain that good, pleasant and professional presence. Thank you to the captain for smooth landing. We know what company to choose next time,"
Pros: "The name of the company"
Cons: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."
Pros: "Everyone was very nice and I enjoyed the entertainment onboard."
Cons: "The food was average."
Pros: "Entertainment was good."
Cons: "Flight attendants not pleasant or nice."
Pros: "Everything.... The food was great. Vegetarian options! Korma? Mm mm just simple. Headphones better than other trips so movies more enjoyable... Nice stewards..."
Cons: "Wish ticket had said which terminal bc I went to Lufthansa and had to switch..."
Pros: "The flight attendants were some of the best that I have ever had. Very friendly."
Cons: "The lunch/dinner that we received right before landing in Charlotte. Too much dough and spices. Less bread would be tastier."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Cons: "Wifi on klm"
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Muslim food"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "Don’t be late"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "Too hot inside the aircraft"
Cons: "The plane was very hot"
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Light snack and complementary wine"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Great service"
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "The flight was great."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "Comfort economy well worth the extra."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "The staff and crew"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."
Pros: "In hour 20 of delays and being held in a room with no access to water"
Cons: "Absolutely everything. Access to food or water. Basic communication. A semblance of organization."
Cons: "Wheel chair assistance at Heathrow was very very slow it took 2 hours to change gates in Terminal 5"
Cons: "Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall"
Pros: "Breakfast was great, quick loading , great staff ,leg room was much better for my 6’1” husband with a knee replacement."
Cons: "Due to my husband’s knee replacement, he is always taken to another area to be searched and checked while his wallet and all of his valuables ate left on the conveyer belt unattended and could be stolen by anyone. I grabbed his stuff but they didn’t know who I was. They need a more secure policy."
Pros: "Not much, except that I got to Nashville."
Cons: "I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!"
Cons: "Slow boarding and then the plane was 3+ hours late due to mechanical issues"
Cons: "No beverages? Not even water or coffee?"
Cons: "The plane had a mechanical problem and did not fly out. We are hoping to fly out one day later."
Pros: "I like to fly BA because the crews ( and I assume the maintenance) are top notch"
Cons: "Tired old 747. Needs an upgrade. Packed in like sardines on an old plane that shows it age. Should have flown Norwegian. Major delay caused me to miss my connections though the BA staff were all over it."
Pros: "Nice crew Good food Good landing and no uncomfortable turbulence"
Cons: "Personal tv didnt work for majority of flight and when it did there was no audio (update technology ASAP)"
Pros: "No water without purchase"
Pros: "Very special kind flight attendant went out of her way to help us catch our connecting flight."
Pros: "Delayed flight Inflight entertainment notnworking"
Pros: "On time , efficient process. Courteous counter staff."
Cons: "Only H2O. Nicole and dime on everything else."
Pros: "the foods"
Pros: "Staff was very courteous"
Cons: "Cramped seats"
Pros: "Friendly staff Not crowded"
Cons: "Please at least give free coffee/ tea or soft drink as it is an international flight Also I was told at checkin that I needn’t have paid $45 for my checked bag as it was under 10 kilos- but this was NOT clearly stated"
Pros: "Everything was fine, food was better than expected, on time"
Cons: "Passport control at Miami flat out socks and seems to be getting worse."
Pros: "Seats very tight on BA. Departure late, arrival late - had to run to Terminal 3 to catch plane to Philadelphia."
Cons: "Seats, woman at check in very rude."
Pros: "Quick flight. Was late leaving but made up time in the air."
Cons: "Not enough time to serve folks while in flight. Consider taking orders in the Departure Lounge before boarding flight."
Pros: "Chair room"
Cons: "No free food"
Cons: "$100 just to choose a seat ? $100 for a 2nd bag? A Kellogg's bar for breakfast? Shame on them."
Pros: "Staff very friendly and attentive"
Pros: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Cons: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Pros: "The staff very friendly and helpful"
Cons: "We missed two flights,made it on the third trip.when trying to get some help and information I felt like they were blowing us off ( employees at the airport in Paris) not so much British Airways.The first time we missed the flight it was because we were sent to the wrong gate,and we tried to get information we were told to sit down our plane would be next.We then had to start the process all over again going thru check in and security, proses was so slow we missed the second flight,then I had to go thru the process anion retrieving our bags,going thru check in and security the third time,by the time I got to the gate they were boarding. It was a nightmare and I got to feeling we would never get out of Paris.Not so sure I would want to go to Paris Airport again.? If I would use BA."
Pros: "Plane had a bit more legroom than others I've been on recently. That was a pleasant surprise"
Cons: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Pros: "Nice in flight crew"
Cons: "Horrible food selection, very uncomfortable seats, poor entertainment . I called the customer service line to change my seat and the experience was terrible. The lady barely spoke English and put my on hold twice for 5 minutes to end up saying she couldn't help me. Overall, 25 minutes at the phone"
Cons: "The metal boxes below the seats mean that the little space allowed to a person is now all the more clipped. My backpack wouldn't even fit under the seat. My knees are already pressed up against the chair in front of me, now there's nowhere for me to stuff my feet even."
Cons: "Couldn't even get a cup of coffee on the flight without a fee. Even on a short flight, you should be able to get water/tea/coffee..."
Pros: "Nothing, felt like I was back in the 80s"
Cons: "Old plane, had no port for usb cables, no tv on the back of each seat, no wifi. Flight from Philadelphia 5 days prior had it all."
Pros: "The flight crew were friendly and in good humor."
Cons: "In que for boarding so long, couldn't get food or drink - hungry family!! Our flight from Rome to London in Premium Economy was disappointing. Not even the smallest snack or drink of water for free. No food available for purchase, only potato crisps. No ice for warm bottle of water purchased....come on!"
Cons: "Delayed and poor food"
Pros: "Ear phones for those of us who did not bring any. Having a meal and drink available and at no extra cost."
Cons: "Not knowing if I could get an extra drink after the food was served, would have been helpful. Snacks of chips, pretzels would be tasty. Offering more water or a larger container offered would help. Explaining how u have to get to the next terminal would help. Having to go to many shuttles is confusing."
Pros: "Very old 777 that was also dirty. Food was lousey. BA has turned into a low budget airline"
Cons: "Waiting an hour and a half in the customer service line when you make it in time for your flight but they won't let you on your flight two make your connecting flight it was still on the ground they didn't hold it. There were more than 10 people on my flight that missed their connection. I planned a two-hour layover thinking that would be plenty."
Pros: "I was exhausted and so was my flight buddy. The staff was helpful and quietc and got us on board and to our destination without us having to think which was great."
Cons: "Individual tv screens would be a plus."
Pros: "The British Airways staff was good. The food was decent, we took off on time and the loading and unloading of the plane was orderly and efficient."
Cons: "The Boeing 787 'Dreamliner' is a a sardine can with wings. I'll admit, I'm a 6'5'' man, but I'm slim and in good shape. I fly often on many airlines. I'm also not a rich man and I fly coach. The legroom was pathetic, and despite being a slim guy I felt crowded, jostled and uncomfortable. I will avoid the plane at all costs in the future."
Cons: "The flight took off and 30 minutes into the flight to Paris, we were returned to Chicago for an unexplained mechanical problem. After 5 hrs delay, the flight was cancelled. I had to run to another desk for help and was rebooked on an Air France flight but did not receive miles for either BA or AF. Completely unprofessional and chaotic. Miserable to say the least because I missed the wedding that I was flying to, the only reason I flew there!"
Cons: "Entertainment system is old, food is bad, seats are as tight as American airline, flight was delayed for silly reason"
Pros: "The price! BA direct was twice the amount. Traveling with three adults can get costly"
Pros: "Nice large plane that wasn't near capacity."
Cons: "Long delay with minimal compensation. Gave us a rebooked connection that we had near zero chance of making."
Pros: "Comfortable seats. Movies were good."
Cons: "One stewardess was rather rude. People on either side of me noticed how rude she was to me."
Pros: "Boarding was good and it was all on time. Plenty of room in overhead bins. Arrived early in Charlotte."
Cons: "The food was not good at all. Too stodgy and nothing fresh. The flight attendants were not particularly friendly or helpful but rather patronizing and bossy. The TV monitor system broke down consistently so could not watch a complete movie. Captain apologized and kept rebooting but it didn't really work. Long, boring flight with no entertainment..... not what we are used to these days."
Cons: "Would have paid dearly for a footrest"
Cons: "for my flight from London to Seattle I tried to check in the day before online and it said online check in was unavailable. Then when i got to the airport in London i tried checking in at the kiosk and it said it could not confirm my booking. i was brought to a help desk where they said they had to release a seat for me because the flight was so full. It was very stressful and the employees didn't seem too concerned. I understand they may deal with this on a daily basis but to me it was scary to think i may not get on a plane home when i paid over $1000.00 and it wouldn't let me check in early. I would have appreciated a little empathy."
Pros: "Really liked the service and the punctuality of the flight. Would highly recommend British Airways and use them again in the future."