I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
I took a long time to start boarding past the announced boarding time. It was the replacement flight for the flight we were supposed to take the previous day. That one was cancelled because not enough airplanes were planned to be in operation. I don't like that you have to pay extra for food and luggage.
This leg of the trip was ok, though the check in agent could have given us assigned seats. I have a feeling though that agent could not as it became clear later on. Please see below. However, the leg from Zurich to San Francisco was horrendous. We only had less than 1.5 hours to transfer to a different gate using transfer train. We asked at the business lounge and were told to see the gate agent. When we went there there was a long line. As we approached business class desk, we were yelled at and the agent said "I will not talk to you". After a long wait, we were then told our seats will be assigned at the boarding time!!! After a time, the agent announced for volunteers as the business class was overbooked. We did get seats in the end but were separated at which point, we just decided it was not worth trying to ask for seats. I am not sure I will ever use Arrant Grant. I understand the Arrant Grant need to charge commission. However, what Lufthansa charged $10315.80 Canadian dollars ($7316.17 US dollars) was so much less than $12670.80 Arrant Grant charged me. I think commission of $5354,53 US dollars is too excessive. Also, I tried to upgrade to First Class and was told that we had upgraded once already and couldn't upgrade again. So, a terrible experience.
I got a fortunate upgrade to First Class. The trip was outstanding in every regard, with a particular shout-out to the crew, who were outstanding.
Only the dishtray thing. The leg room was reasonable but the trays sitting too long and space small no space with food plastci cover and utensil wrappers. It got cluttered fast. Perhaps provide tiny trash bags?..
I liked the flight experience. I don't like the leg room.
Boarding was very slow and unorganized. As a result we were delayed for 25 minutes crew is not friendly. food , entertainment and service was mediocre I bought in flight internet and paid $42.61 it did not eben worked after 10 minutes and no one helped I would like a refund on that please
Excellent excellent flight! I’m sure it helped that the turbulence and the weather cooperated, but the staff was wonderful. The legroom was perfect and my husband is 6‘1“ and he felt perfectly fine. Best flight I’ve taken in a long time.
The transfer was awful, everyone was running to catch the flight, there was no information on the process. We git to the gate and the boarding was late and had to stay in different lines but there was no guidance. The flight was late and uncomfortable, probably one of the worst flights I have been on. The luggage was sent to a different terminal and still did not make back to us.
Well it was a 2h delay flight so that said it all. With very little if any information. Boarding took for ever with long waits at the terminal and then in the finger. To top it off and increase the delay we had to take a bus in Zurich. A trip to forget
It was great. The attention, the fly was on time.
Over 3 hours and 25 mins delay, entertainment screen froze on me for more than half the flight
they couldn’t not serve coffee or tea as the water that was boarded was not potable. the veggie food was lousy. tasted very sweet. there was a crying kid a few rows ahead. what about the difficulty caused to other passengers because the kid was crying so much. parents should know their kids better and not travel. it was a very difficult situation. would not recommend this airline next time.
the internet connection was poor. and the change of time
Based upon our entire experience with Iberia, we will never fly the airline nor recommend the airline to anyone. The flight to LA was fine and the crew on this one flight was god, but Iberia treats its customers (us) horribly. There was not one flight on this trip that they did not treat us poorly. We were bumped, lost seats, lost luggage etc all on flights we booked over a year in advance. Not one leg with Iberia went smoothly. And now they have lost our luggage somewhere in Madrid. This is a horrible airline. A truly horrible airline. And Underpricer recommended by Kayak is horrible as well. The lesson learned is to book directly with an airline and stay away from Iberia at all costs.
Very cheap airline, not worth the price. And they almost lost my luggage at JFK during a direct flight. I can't believe I paid that much money for a horrible 'premium economy' flight. Just fly economy on the cheapest end; premium economy is no different. Very very poor.
Boarded in group three at Barcelona, which meant going from a gate outside onto a bus to ride across the airport to a plane waiting on the tarmac. When we arrived at the plane, crew behavior told us something was wrong. Bus driver would not let us off for almost twenty minutes, despite being crammed shoulder to shoulder. Eventually, we got onto the plane, but were then told that someone “forgot” to refuel the plane and the truck to do so had not arrived. We departed late enough that we missed our connecting train in NYC, which was the last train of the evening, so we had to stay awake all night in the passenger waiting area of Amtrak’s Penn Station, which was almost impossible to get to because the station was now closing, as it was after midnight. We had to haul four suitcases a few blocks on city streets in the rain to get to the one remaining open entrance to Penn Station. We ended up being up for 36 hours straight because someone couldn’t do their job. Never, ever again would I fly this airline.
All four segments of my trip on Iberia were late for various reasons. No apparent effort to stay on schedule. Never flying Iberia again.
The flight from Madrid to Boston was awful. Without prior warning, I was seated in the row in front of an exit row where my seat did not recline. The person in front of me reclined, reducing my already tiny space further. This was the WORST flight I've ever had.
I’m an Iberia fan but this time They dropped the ball. I went from ALC to MAD to LHR. Boarding in ALC was by group… to get you in a bus. Then we sat for almost an hour when most people had connections. When we landed in Madrid we did so and they put us in another bus almost like if they wanted to make people lose their connection. We made ours by the skin of our teeth but our luggage did not. And on top of this we had to listen to the pilot bragging about Iberia being punctual. To be true we made it on time to LHR but we are Still waiting for our luggage
Disappointing. Had to pay 70 euros for one checked bag. Transatlantic flight was cramped, not very comfortable
I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim
There are often trade-offs involved with flying cheaper airlines. With Air Europa, their crowd control is terrible--the line at check-in in Madrid was absolutely hideous 3 hours before departure. These 787 "Dreamliners" are cheaply-made and uncomfortable. And disembarking at JFK was horrid...it was 11 p.m., yet we were force to deal with those off-site shuttle buses, presumably because Air Europa doesn't want to pay what it costs for an actual gate. But as usual, the worst aspect of Air Europa flights are tones fellow passengers: unruly and oblivious to such concepts as personal space. The crew was, on the other hand, lovely.
The flight was long but everything went well. Crew was helpful and very attentive. Food was good and the entertainment options were many.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
No WiFi on the plane. Crew was insensitive to my medical supplies and medicine in my carry on. If the crew was monitoring passengers putting 2 bags in overhead bins there would be room. We sat for 2 hours extra. Iberojet is horrible never again.
Like I said the experience was mediocre. Nothing special about this airline.
This flight was delayed by more than an hour. The seats are uncomfortable ans do not recline properly. I prepurchased a wifi pass, but wifi was not working on this flight at all. The food was bland.
Food situation was bad. Also movie choices when compared to other airlines was terrible. Seats very narrow. My tv didn’t work.
Sitting space was very tight and I am not big or fat (I am 5'10" 178 Lb), so eating was very challenging. The rest was good.
All flights with Air Europa you arrive late to the connections of other flights, I missed my train, I had to pay for my train again, the crew are antisocial, you are paying for a service, it is not free, thanks to the travelers they are there, it is the last time I fly with them,
