Staff felt embarrassed for what they were being asked to do
A United supervisor at the Leon terminal informed me that my 'smart' luggage was not allowed. I have traveled with it all over the world for the past 2 years, including to Leon in a United flight 2 days prior. I have also disabled the battery with a clearly marked OFF switch inside and never actually use it. However the memo I was shown was unambiguous and logic was not an option. So I asked for a screwdriver to remove the battery, The supervisor said no and proceed to treat me as a criminal. After one of the staff lent me tools and I removed the battery the supervisor asked for my name but off we went to board our flight. Before boarding however, my wife and I were called in for a 'random' security inspection. The experience was very unpleasant. It was discrimination and retaliation by someone abusing their authority. Very dissapointed on the United staff and their customer service.
Impolite gate crew, screen and wifi not working. No outlet at seat. United has successfully become Spirit's number one competitor for worst airline.
Everything was good, except the seats are too tight.
Booked flight to go & care for my 94 year old mother in Germany. She died 6 weeks before planned departure. I immediately advised Lufthansa, asking for cancellation of flight and reimbursement. They cancelled my reservation immediately. While LH received my payment on Nov. 21st, it is now more than 3 months later and I still have not received reimbursement. I am very upset and disappointed with LH's unresponsiveness to my request.
Screen didn't work, impolite
|Flights Arrive in||Taipei|
|Flights Depart from||Allentown-Bethlehem|
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