Pros: "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
Cons: "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "The crew was great and loved the meal given during flight."
Pros: "NOTHING. Never made the connection."
Cons: "Flying your passengers to your hub so they can make their connecting flights, for a start..."
Pros: "fantastic food test"
Cons: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Cons: "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."
Pros: "Really good food, good movies, overall nice feel."
Cons: "Chairs are a bit tightly packed, but not too bad."
Pros: "Staff is excellent very courteous 5star +"
Cons: "Seats comparing for business class is dated. internet very complicated,"
Pros: "Both flights on my round trip from SFO to IST, we’re decent and as comfortable as can be expected. Kudos to a great staff. The food was decent, and the complimentary comfort kit was a nice touch as was the cologne spray in the bathroom. Tessekur Ederiz!"
Cons: "The 13 hours of flying! Lol, that’s just part of the deal when flying, I dont Have anything to complain about."
Pros: "Only two thing. The bathrooms and the intertainment"
Cons: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Cons: "I could put my seat down, the button wasn’t working.."
Cons: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Pros: "A very quick flight, but the crew was quite friendly!"
Cons: "I would have liked for there to have been a gluten-free snack available."
Cons: "Very professional, helpful and friendly. Clean, great ride, smooth landing."
Cons: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Pros: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Cons: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"
Pros: "It was very comfortable and service was great and good food and drink"
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Pros: "The plane was on time and staff on the plane where nice"
Cons: "Walking from one terminal to terminal was quite a problem. when the staff are checking before you pass through the security after you arrived form Lagos to Frankfurt was quite rude. I had a electronic boarding pass on my phone for some reason the wifi from the airport was slow in allowing my electronic boarding pass to work and the staff was impatience with me and rudely asked me to get off the line."
Cons: "The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa."
Poor service ! Water need to be free and a little snack for 3.5 hour during the flight. Tarom company need to take lessons from Turkish Airlines.
Pros: "Short flight."
Cons: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pros: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Cons: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."
Cons: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pros: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Pros: "The planes were very comfortable very clean very well performing landings and takeoffs for smooth no vibration very comforting food was great the staff was amazing some of the best I've ever seen the airports are great too"
Cons: "It was ok for me but someone in a wheelchair might have a tough time"
Pros: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Cons: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pros: "For the first time, in many years, cabin crew apologized for delay"
Cons: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pros: "Every thing good,"
Cons: "I'am tall man so the seats not enough for me"
Cons: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pros: "Food was wonderful. Seats in Crown class were very comfortable. Crew was excellent."
Cons: "The supervisor and some of his crew were rude because I had a problem and they were not helping"
Cons: "They must have minimum 2 main meals and the third sandwich. They must have drinks between the meals. They must tell the passengers what next when there is a problem."
Cons: "We need to be reimbursed for our flights that THEY canceled."
Pros: "Wasn’t able to change my flight n I lost it"
Cons: "Need flexibility on changing dates"
Pros: "Crew was helpful"
Cons: "Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work"
Cons: "The entertain monitor did not work. It was rebooted twice with no luck"
Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"
Cons: "the food is very poor. it's time to to change it."
Pros: "Non stop flight"
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Pros: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Cons: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Cons: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Cons: "the chairs are very uncomfortable for a early morning flight.. do not recline. i am not big at all.. im 154cm and 60 kg.. the chairs killled my back and next... i just wanted to sleep."
Pros: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Cons: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Pros: "Not so comfortable and no any food or drink beverage for free of charge"
Cons: "They should at clean and provide food and drink for free of charges"
Cons: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Pros: "Cheap price with basic seats but all in good order and plenty of leg room"
Cons: "The check in processes was very very slow"
Cons: "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
Pros: "Friendly crew. Pretty much on time departure. Comfortable."
Cons: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Pros: "Not much"
Cons: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."