It would have been better if one of our luggage had not been left behind and reached our house only 6 days later... :-(
Cons: "Business class is basically what economy is on Air France or Swiss"
Cons: "There is no free beverage service, let alone snacks or meals. Some tickets do not allow you to pre-book a meal and there is no way to buy a hot meal even in a 12-hour flight.leg room is a bit small and carry on restrictions are getting lower all the time."
Pros: "The crew was good"
Cons: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Pros: "That i got home - finally..."
Cons: "Almost everything."
Pros: "We didn’t crash."
Cons: "Everything else."
Pros: "Could not fly due to medical reason and any all the info to last minute. It lasted 13 days and finally got only a refund of taxes. I’ll never use them again and make sure to book with Kayak as I used too."
Cons: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"
Pros: "Flight was on time"
Cons: "Perhaps Greek is different from English but I felt the flight attendants ranged from being gentle in their response to being loud and scolding at least in what it soundes to me as a nonGreek speaking person."
Pros: "The staff were nice."
Cons: "Food. Queued too long before we could board."
Pros: "Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment."
Pros: "Excellent service, support and attention from hosts/hostesses"
Pros: "The crew, the food"
Pros: "Nothing positive to report, besides getting to Athens almost an hour late"
Cons: "Excessive baggage charges, Never seen flight attendants treat passengers so unfriendly. Lead flight attendant was the worst. First time experience and for sure also the last time we’ll fly this airline"
Cons: "Seats were empty and the flight attendant didn't let me set !! Why should I pay almost 50euros for one bag ???!!! No more Aegean for me. Thanks for nothing"
Pros: "crow and food and cooporatio was wow"
Cons: "seat was so hard"
Cons: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Pros: "the most beautiful highly skilled attendants! On time flight in every segment. Awesome value for price, Olympic airlines is 55555+ I hope to visit Crete again soon and use this airline."
Cons: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Pros: "It was on time"
Cons: "It had business class and we were told it did not when we booked"
Cons: "The flifgt attendents are not cooprative on plane,and also the offecier in the trancefer office."
Cons: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."
Pros: "Food and service and that they recycle!"
Cons: "60 euros for one checked bag is insane!"
Cons: "Cold on the plane"
Cons: "In my electronic ticket there was no information about charges for luggage. I'd tried to access a site to learn about it but could not get it. At the airport I was told that I had to pay $50 (cash only) for a small suitcase I was checking in. I've found it dishonest. The seats were very tight - no leg room."
Pros: "Service and boarding was smooth and professional. Everything was nice in regard to the flight. Very pleasant crew."
Cons: "Very tight seats. I am glad I am not a large person or had to sit next to one. It would have been very difficult. Even in these days of tight seats this was smaller than most."
Cons: "I felt robbed. They made me pay extra for my luggage and norwere on my ticket did it say I had no right to take my luggae of 20 kg. It is really wrong to do that to people"
Pros: "Was pleasantly surprised to get a complimentary tasty meal and glass of wine from the polite elegant cheerful staff"
Pros: "The cabin crew was extremely helpful and patient with those passengers who were struggling to place possessions in overhead bins. While leaving the aircraft, I was able to call out to the captain that it was an excellent flight and he responded with a big grin."
Pros: "good service prompt take off quick disembarkation"
Cons: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Pros: "The cabin crew was friendly and attentive."
Cons: "The space between seats was awful. As a taller person, it made for a very uncomfortable flight. And on top of it, these tickets were quite expensive! I'd love for an airline to prioritize comfort without making that an upgrade. I'll think twice, probably three times before using Aegean again."
Pros: "fare & connection time"
Cons: "Check in opens 2 hours before the flight"
Pros: "Everyone was so friendly & the food was delish!"
Cons: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Pros: "We had a technical problem after take off and our flight needed to return to Athens airport. The Captain assured all the pax this was not a safety related issue, and a fresh plane would be ready for us when we landed in Athens. After landing in Athens at a remote gate, we were bussed to the terminal, waited for no more than 10 minutes to another aircraft to make our journey to Paris. As we got on the bus to go to the new aircraft we were handed a letter with apologies for the disruption. In this letter we were offered a free flight anywhere within the Aegean Airlines network, valid for 12 months. I thought this was great customer recovery. The same technical and cabin crew took our new plane to Paris and we managed to make up a reasonable amount of time delay. This was an unforeseen situation handled very well. Well done Aegean."
Pros: "The flight was great. The staff was nice. Everything was great!"
Pros: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Cons: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Pros: "Comfortable airplane, excellent food, great service. No in-flight entertainment but I didn't expect entertainment on a regional flight. Overall this was a great travel experience. It's easy to see why Aegean Airlines is a top rated carrier!"
Pros: "The line at the airport was moved quickly and efficiently by the staff."
Cons: "I am very disappointed in the way my ticket was checked when I was heading to Bucharest from Athens. I had everything ready my boarding pass my passport and my visa. Then the woman who was checking the tickets before we entered looked 2 seconds on my passport and said we have a problem we need to call the immigration. She started calling people and called her coworker, she didn't tell me what was going on! She didn't explain what was the problem, I asked her a couple of times what is the problem she just said we need to call the immigration. I asked her one final time tell me the problem! Then she finally told me, but it turned out obviously she didnt read my visa correctly, there was nothing wrong with my visa or my ticket, the problem was she misread my visa! Then she said oh I didn't see that sorry. This took approximately 10 minutes. Ok she apologized but it didn't sound sensere or honest. I felt embarrassed and humiliated, specially when she kept saying we need to call the immigration like I am some kind of a criminal. I was NOt treated the way customers should be treated. She did not have to be rude in the first place, and she should have apologized in a decent manner wihout any attitude. It would be great if you tell your employees to treat everyone with the same respect, and that they shouldn't descrinate against any nationality. Just because I am from the middle east doesn't mean I should have a problem with my visa! And just because I am 22 doesn't mean I don't deserve a decent apology! Thank you for having the time to read my complaint."
Pros: "Very good"
Pros: "The crew were very pleasant mannered, and efficient. They had only 30 minutes and they gave us a cookie, some candy, collected the trash, all very efficiently and kindly."
Cons: "I was shocked to find that we had to pay 60 euros a bag at check in. This was almost as much as the ticket and higher than any baggage fees we have paid on other airlines for much longer flights. it is a terrible way to finance an airline and be assured that we will not fly Aegean if there is any possible way to avoid it."
Cons: "Lots of turbulence, 30 mins delayed, no drinks offered. Nobody came around to collect trash"
Pros: "cabin attendants were remarkably pleasant and helpful; created a great atmosphere for fine flight in all details."
Pros: "The service came around for a few rounds of drinks. The was good."
Cons: "The seats were too tight, it was difficult to sit an no room for the legs. The seating arrangement was for short people only. The plane was parked off ramp makin a hot cumbersome bus ride necessary."
Good flight but luggage cost was too high.
This experience was atypical. The flight left three hours late because of engine technical issues, which meant a very long wait. Unrealistic announcements made it worse by discoursgong leavimg for water, reatrrom, etc. But the crew did its best and apart from the delay, it was not a bad flight. Good entertainment and drink service.In the end, I made my connection anyway.
Pros: "The crew and the flight from Bucharest to Istanbul"
Cons: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Pros: "The crew was amazing. They answered to my requests politely and helpfully"
Cons: "Some of the plates/tables are not rigid/straight horizontal. Should be checked and readjusted"
Pros: "checking baggage included, comfortable plane"
Cons: "the plane was almost an hour late"
Cons: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pros: "Short flight."
Cons: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pros: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Cons: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."
Pros: "The seating availability at the check in time"
Cons: "The TVs never worked"
Pros: "Finally not much delay"
Cons: "No AC in hot weather in the bus and on the plane for half an hour before take off."
Cons: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Cons: "Everything could be better, lost the second connection to Cluj"
Cons: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Cons: "The entertainment"
Pros: "Customer service was good"
Cons: "Both flights were delayed and the airline lost my luggage"
Pros: "Every thing good,"
Cons: "I'am tall man so the seats not enough for me"
Cons: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Pros: "Very nice personnel. Great airline."
Cons: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Cons: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pros: "Check in , flight info at airport great !"
Cons: "No choice for food."
Pros: "Received a banana with my meal"
Cons: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pros: "Quick and easy to board."
Cons: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pros: "Smooth flight, the staff was friendly."
Cons: "10 minutes delay at departure."
Pros: "Food, crew cooperation"
Cons: "It was OK"
Pros: "From the counter to boarding the plane the staff for Tarom were amazing and very polite. Everyone was extremely helpful and accommodating."
Cons: "The boarding was a bit late and not organized efficiently. Very limited entertainment available."
Pros: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pros: "Everything was excellent"
Cons: "The stuff was outstanding"
Cons: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."
Cons: "At destination we received the stroller damaged, with missing inter- connecting pieces"
Pros: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Cons: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."
Pros: "Punctuality, politeness, cleanness"
Cons: "Food, but not so important for me ."
Pros: "The trip was short:)))"
Cons: "Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken"
Pros: "Flawless in spite of weather related delayed take off."
Pros: "excellent flight attendants. Fast flight to make up for delay."
Cons: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Pros: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Pros: "The flight was on time and got us where we needed to go."
Cons: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Cons: "Arrived 15min late and I had a tight connection."
Cons: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."
Pros: "Staff was nice and accommodating. Comfortable plane."
Cons: "The food, an omelet, was not very good. Slight delay with flight."
Pros: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Cons: "Way too early of a flight, had trouble sleeping on plan."
Pros: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Cons: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
Pros: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Cons: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Cons: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Pros: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."
Pros: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Cons: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"
Pros: "The airplane was in a good condition"
Cons: "Crew members bored, without any mood of working"
Perhaps a notification to the website / mobile user , when showing the final complete route and says “cambio por tu cuenta” “change in your own” clarifying that this can lead to another security check , the info is on the help/faq but a little tip on the screen will make the things more clear for a final inexperienced user without the need to search in help what that means . All was fantastic , thank you !
Introduction to boarding poor
The flight departed a little delayed and we waited for a long time at a cue. The rest is OK, especially the comfort.
We were sent to Malaga instead of Granada due to weather. Although we were bussed to Granada, arriving 4 hours later, there was no further assistance or information from a representative. More communication would have been helpful and appreciated.
Pros: "The flight arrived ahead of schedule."
Cons: "Seats far too small and uncomfortable."
Pros: "I got me there and back"
Cons: "Nicer behaviour from crew, smile is easy."
Cons: "The flight was an hour late with no announcements made in the terminal"
Pros: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Cons: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Pros: "Flight was on time"
Cons: "Extremely uncomfortable"
Cons: "Less delays"
Pros: "Short flying time"
Cons: "Communication with flight delay"
Pros: "Quick flight"
Cons: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Pros: "Empty plane so I could switch to exit row. The other rows do not have enough room for someone 186cm tall"
Cons: "Entertainment options."
Cons: "For the price it's OK, its a low budget airline."
Cons: "A bit late getting underway but flight crew courteous, plane clean, deboarding efficient. Overall, reasonably comfortable efficient budget airline"
Cons: "Boarding groups (divided in groups 1, 2 and 3) unclear"
Pros: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Cons: "No food offered for free. No even water offered"
Pros: "The food was great"
Cons: "I have not gotten my baggage for my flight I have been here 3 days after I landed"
Cons: "I missed the rental car"
Cons: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Pros: "Short flight and pilot seemed very comfortable during turbulence"
Cons: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Pros: "Good but not the delay"
Cons: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Cons: "Website for vueling down which prevented me from requesting refund. Now what?"
Pros: "Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems"
Pros: "Clean, nice crew"
Cons: "More than 1 hour delay"
Cons: "Made us wait for 30 minutes in line to board. After boarding, waited on the tarmac for an HOUR Got to Mallorca and they had lost my luggage despite delays. I paid 190 for an extra bag!"
Cons: "The worst flight in my life"
Cons: "Late. Long wait for baggage. Not very friendly crew."
Pros: "Boarded from front and back of plane"
Cons: "Very expensive but felt like budget airline. No space at all, legs were in pain bumped up to back of the front chair the whole time. Crew members very inattentive. No room for small carryon items. Would be more okay with this if tickets were cheaper, but for what I paid I expect better"
Pros: "La compagnie a tenté de prévenir régulièrement du retard, par sms et mail."
Cons: "Retard de plusieurs heures, un voucher de 6€ censé permettre de « dîner » à l’aéroport... rien à boire ni manger une fois dans l’avion, et pas de compensation une fois arrivé à Paris CDG où nous en avons eu pour 45€ de Uber pour rentrer puisqu’il n’y avait plus de RER..."
Pros: "Great flight once I was in the air. Didn’t like the drama getting to my plane!"
Pros: "Cheap, clean, great on board crew. I arrived early for my flight and was able to change my flight to an earlier one cheaply, quickly and hassle free. Excellent customer service."
Cons: "Shocking check in. Only 2 desks open queued for 45 mins just to check in. Despite arriving in plenty of time. This was a Saturday lunchtime and the queue quickly built up and despite several members of staff being around no further desks were opened up until the queue became huge."
Pros: "Great cabin crew"
Cons: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Pros: "Quick flight"
Cons: "Everything else! Where am I supposed to put my legs?"
Pros: "Professional, clean aircraft. Overall very good."
Pros: "Efficient way to get to Paris"
Cons: "It was an awful experience. They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all of the hotels there are full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Cons: "After flight was booked they canceled our reservations."
Cons: "Everything from the waiting time to boarding"
Pros: "Don't know I slept."
Cons: "They were get 6th disorganized at check in and boarding."
Cons: "I wanted to book with British Airlines only to find out it was booked with a low end poorly rated airline I cancelled the flight I bought trip insurance but BA will not get back to me about a refund. Was on the phone many times waiting for very long time only to get disconnected and left on hold Now but rate BA low low low"
Pros: "Not really a like or dislike, we did not have food or entertainment on the flight it wasn't long enough."
Cons: "I was ripped off! I booked a flight for 3 passengers and paid. An email came through requiring I add additional information for my two companions within 48 hours or their flight would be cancelled and NO refund. I have the app and requested text notification, whereby nothing came through. The flights were cx and I had to book 2 new ones or fly alone. When calling to dispute, I could only email. The phone number was not international. The email rely denied a refund. I requested to escalate the dispute but Wasnt ever connected to that individual. In Paris, I attempted to reach the claims dept and was told to email them or call customer service but don't speak Spanish so got no where. Out 267$."
Cons: "Luggage fee 35€! For first bag! Not included in ticket price was quite deceiving."
Pros: "Wonderful service, very helpful and friendly staff. This was my first time. Definitely will fly again. Thank you."
Cons: "No flights to Vilnius"
Pros: "Quick boarding"
Cons: "Had to change seats"