Nice crew. Basic services. Early arrival.
I liked that there was a smaller airplane on LED - HEL route: it gives more "feeling of flying" than the bigger planes do.
I didn't like the fact that it was not indicated in advance (when the tickets are sold) that LED - HEL route is operated by a different airline, even though that airline is a Finnair's partner. It would have been better to have a complete information up front. But the airplane and crew were excellent.
my luggage was misplaced and I didnt have it for 3 days.
I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around.
Staff wasn’t helpful and gave false information
Having had bad experiences with Aer Lingus before, I was hesitant to book with Aer Lingus again. But sadly, I was booking this flight last minute and had no other option. The route was Dublin to Calgary, via Toronto. I left myself plenty of time im Toronto to clear customs as I know it can take a while. The day of, the flight ended up being 1.5 hours longer than usual due to headwinds, leaving me with only 2.5 hours in Toronto. I ended up waiting 2 hours and 15 minutes for my bag and missing my connecting flight (my sister who was also on the same flight received hers in 30 mins and made the flight). Westjet was wonderful and put me on a later flight but Aer Lingus didn't have any assistance for me.
Aer Lingus lost my sister's luggage going to Ireland and never contacted my sister once the luggage was found. She only received it the day we flew back to Calgary. Poor customer service when inquiring about the bag, no compensation for necessities purchased.
They really did a great job, kept us informed about what was going on,staff was quick, organized and pleasant. I have to say, best food on a flight that I have had in a very LONG time,!
I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip.
Pleasant crew and good food/snack service almost forgotten as I stood at the baggage carousel for 40 minutes.
Baggage claim very frustrating (40 minutes) particularly after 12 hours of airports and airplanes. Messed up our ground transportation plans for no apparent reason. Totally unexplained!
Seats were larger with more leg room. Flight calm and without incident
Amsterdam Schiphol (AMS) Netherlands
Dallas/Ft Worth & other airports (DFW) United States
|Avg. Flight Duration||10h 00m|
|Flights Arrive in||Dallas/Ft Worth & other airports|
|Flights Depart from||Amsterdam Schiphol|
|Airlines||Finnair, Aer Lingus|
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